“Our stay at the hotel was extremely disappointing, largely due to poor communication and subpar customer service.First, we were not informed at the time of booking that the pool and spa were under renovation, this was the main reason we chose this hotel, and the lack of transparency was frustrating.
During our stay, the power went out for several hours. I had to escalate the situation and ask to speak with a supervisor to get assistance with storing and warming my baby’s pumped breast milk. This...
“Our stay at the hotel was extremely disappointing, largely due to poor communication and subpar customer service.First, we were not informed at the time of booking that the pool and spa were under renovation, this was the main reason we chose this hotel, and the lack of transparency was frustrating.
During our stay, the power went out for several hours. I had to escalate the situation and ask to speak with a supervisor to get assistance with storing and warming my baby’s pumped breast milk. This...
Maella