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"- no ice had to go all the way to the 8th floor for ice - staff wasn’t there to be found - pool wasn’t easily accessible - slow elevators - don’t really understand having to pay to park instead of validation for guest staying - Rude to black people "

"Check in and out easy and friendly. Great room! "

"Elegant, Historic Hotel with lots of Old World Charm. Rooms are clean and cozy and nicely Updated with modern fixtures and features....Convenient location very close to the Ordway Theater, Roy Wilkins Auditorium, and The Grand Casino Arena. "

"Beds were so comfy, room was so clean and spacious, bathrooms need lots of love extra cleaning attention especially that tub. But over all staff was friendly I’d come again for future vacations "

"Room was clean. Kind of small. Very quiet. Little disappointed there's no in house breakfast. Parking is expensive "

"The Internet was down all 3 days! The pet fee was $25 per day, I didn't see that listed anywhere."

"Loved this hotel"

"Clean room-very clean, but does not have a microwave. Staff-was pleasant, welcomed me, but failed to explain which floor I was on. I did know the room number. Had to come back down the escalator to find out (was my first time staying there). Shops nearby-Mall of America, what more can I say. Plenty of shops and places to eat minutes walking distance from your room. There’s also a IHOP across the street, and a IKEA a Uber drive away. Walmart Neighborhood Market is 1.2 miles away. Air conditioning-only goes up to 76 degrees, but works well. Convince is what you are paying for when you rent these rooms."

"This was our second time staying at this hotel and I can honestly say that this is one of the only hotels that my wife and myself will choose to stay at. The staff is great, the restaurant is amazing and also has great staff as well! There was a bit of miscommunication when it came to the parking and the added on extra that Expedia offered for (Breakfast for two), but the front desk agent Zac went above and beyond to try and make it right. He helped make our experience even better and treated us like family. This is a main reason we will be staying here more in the foreseeable future. Thank you for a great experience Zac and the Royal Sonesta staff. "