BBQ/피크닉 공간
예약 가능 여부 확인

스프링힐 스위트 디트로이트 사우스필드 여행 후기

3 out of 5
스프링힐 스위트 디트로이트 사우스필드
28555 Northwestern Hwy, Southfield, MI

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 687개 이용 후기 중 337개" "
평점 8 - 좋아요. 687개 이용 후기 중 195개" "
평점 6 - 괜찮아요. 687개 이용 후기 중 74개" "
평점 4 - 별로예요. 687개 이용 후기 중 32개" "
평점 2 - 너무 별로예요. 687개 이용 후기 중 49개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

MIN WOO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Experience
Good location to visit the customers Room was perfect, I have to say the receptionist was awesome that I will definately choose this hotel again on my next biz trip
2017년 11월에 3박 숙박함

10/10 - 훌륭해요

tasma

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very updated and nice lots of food near and close to the highway
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Loretta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
VERY NICE
2024년 3월에 1박 숙박함
답변 제공: Markkell Spencer 님, 2024년 4월 10일
Thank you for staying with us! We hope to see you again when traveling back to Southfield!

10/10 - 훌륭해요

DANIELA

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked this at the very last minute when we arrived at the hotel we had reserved and their pool was out of order. We arrived ten minutes later and they had a room ready to go. Loved the sofa area in the room. And the pool/hot tub was great. Breakfast was the best hotel breakfast we'd had in a while and the staff was super friendly. There's not a lot to do in the immediate vicinity but for our purposes it was great. Only complaint was that there wasn't a lot of TV channels (shrug) and we had to hunt for the hair dryer (which we did eventually find).
2024년 4월에 1박 숙박함
답변 제공: Markkell Spencer 님, 2024년 4월 10일
I want to first thank you for staying at Springhill Suites Detroit Southfield! Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. Thank you for staying with us and hope to see you soon!

10/10 - 훌륭해요

Nelson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The breakfast was perfect. Check-in was quick and smooth. Room is very clean
2024년 4월에 1박 숙박함
답변 제공: Markkell Spencer 님, 2024년 4월 10일
Thank you for staying with us! We hope to see you again when traveling back to Southfield!

6/10 - 괜찮아요

Giti

가족 여행
별로예요: 청결 상태
No hot coffee or hot water was available for breakfast, saw hair in scrambled eggs 😬
2024년 3월에 4박 숙박함
답변 제공: Markkell Spencer 님, 2024년 4월 1일
I want to first thank you for staying at Springhill Suites Detroit Southfield! Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. Thank you for staying with us and hope to see you soon!

2/10 - 너무 별로예요

Joann

2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Raytal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Markkell Spencer 님, 2024년 3월 28일
Thank you for 5-star rating! we hope to see you again when traveling back to Southfield!.

10/10 - 훌륭해요

Kenyetta

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone and everything was great!
2024년 3월에 3박 숙박함
답변 제공: Markkell Spencer 님, 2024년 3월 28일
Thank you for 5-star rating! we hope to see you again when traveling back to Southfield!.

2/10 - 너무 별로예요

Suho

2024년 3월에 1박 숙박함
답변 제공: Markkell Spencer 님, 2024년 4월 10일
I want to first thank you for staying at Springhill Suites Detroit Southfield! Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. Thank you for staying with us and hope to see you soon!

10/10 - 훌륭해요

Donte

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to check in and quiet
2024년 3월에 1박 숙박함
답변 제공: Markkell Spencer 님, 2024년 3월 28일
Thank you for 5-star rating! we hope to see you again when traveling back to Southfield!.

2/10 - 너무 별로예요

Laresha Nicole

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Door broke no safety Pool dirty Dont give back deposit $100 Security knock on door all night ( nosy)
2024년 1월에 1박 숙박함
답변 제공: Markkell Spencer 님, 2024년 3월 28일
I want to first thank you for staying at Springhill Suites Detroit Southfield! Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. Thank you for staying with us and hope to see you soon!

6/10 - 괜찮아요

Dunya AL

출장 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The average rating because of the breakfast was included into my reservation and it was NOT what I thought was very limited Thanks
2024년 2월에 1박 숙박함
답변 제공: Markkell Spencer 님, 2024년 3월 28일
I want to first thank you for staying at Springhill Suites Detroit Southfield! Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. Thank you for staying with us and hope to see you soon!

6/10 - 괜찮아요

Stanton

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Markkell Spencer 님, 2024년 3월 28일
I want to first thank you for staying at Springhill Suites Detroit Southfield! Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. Thank you for staying with us and hope to see you soon!

2/10 - 너무 별로예요

Amena

별로예요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Markkell Spencer 님, 2024년 3월 28일
I want to first thank you for staying at Springhill Suites Detroit Southfield! Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. Thank you for staying with us and hope to see you soon!

10/10 - 훌륭해요

Tenita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Pauline,. 님, 2024년 1월 29일
Thank you for staying with us.

10/10 - 훌륭해요

Karina

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Pauline 님, 2024년 1월 29일
Thank you staying with us.

8/10 - 좋아요

Christina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I booked a whirlpool tub room and they said I had to call ahead to book it. I was already here
2024년 1월에 1박 숙박함
답변 제공: Pauline 님, 2024년 1월 24일
Good day, we do not have whirlpool tub in our hotel room,however, we do have a pool and jacuzzi for all our guest to use.

10/10 - 훌륭해요

Tenecia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place in a nice area
2024년 1월에 1박 숙박함
답변 제공: Pauline 님, 2024년 1월 24일
Thank you for staying with us,

10/10 - 훌륭해요

Shelita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like the complementary breakfast I like the cleanest I love the Jacuzzi and swimming pool Customer service was great Front desk as well as the server for the food was awesome bringing the food out I had an awesome day with my grandchildren they enjoyed they self and did not want to leave We stay 2 nights due to DTE power outage
2024년 1월에 2박 숙박함
답변 제공: Paulijne. 님, 2024년 1월 24일
Thank you for staying with us. Please come again.

2/10 - 너무 별로예요

reysan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I booked two rooms and when I arrived to the hotel, the hotel gave me only one and the other room were booked to someone else. This is BS
2024년 1월에 1박 숙박함
답변 제공: Pauline 님, 2024년 1월 24일
We do apologize for the inconvenience; we will look into this.

6/10 - 괜찮아요

Sharon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
It was very noisy during our stay. Very loud banging noises from the floor above all during the night. Inconveniently, a construction crew had to make repairs in my room during my remote work hours. The pool was unavailable for a couple of days. The conference room was unavailable. Nice staff, but was disturbed twice despite our "do not disturb" sign on the door.
2024년 1월에 9박 숙박함
답변 제공: Pauline 님, 2024년 1월 15일
Thank you for staying with us. We do apologize for the inconvenience of the pool and the loud banging we will do our best to restore your faith in us.

4/10 - 별로예요

evette

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
My card was double charged and the hotel was not interested in helping I had to report fraud and cancel my card when clearly the hostess charged me twice and I told him at time of checking in he assured me i wasn’t charged twice!!! And I was
2023년 12월에 1박 숙박함
답변 제공: Pauline. 님, 2024년 1월 15일
Thank you for staying with us. we appreciate your feedback and will looking into this.

6/10 - 괜찮아요

Tamika

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was in a convenient location. Front desk associates were very helpful. What I didn't like was parents had no control over there kids. Running back and forth to the pool/excersize room without any supervision. Too many kids in the hot tub, no room for adults.
2023년 12월에 1박 숙박함
답변 제공: Pauline. 님, 2024년 1월 15일
Thank you for staying with us.

2/10 - 너무 별로예요

Cheng

출장 여행
별로예요: 청결 상태, 직원 및 서비스
Room did not clean
Room was not clean for the 2 days stay , towel and bed was not even made , no room service at all
2023년 12월에 2박 숙박함
답변 제공: Pauline. 님, 2024년 1월 2일
Hello, first I would like to say thank you for staying with us, please accept my apology for your room not getting clean at your time of stay with us., I have passed this information on to the housekeeping team.

8/10 - 좋아요

AARON

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Buena estadía
Fue un viaje de negocios, la atención, limpieza y comodidad buena.
2023년 12월에 13박 숙박함
답변 제공: Pauline 님, 2023년 12월 21일
Thank you for staying with us.

10/10 - 훌륭해요

Mariah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Pauline 님, 2023년 12월 21일
Thank you for staying with us.

10/10 - 훌륭해요

Alison

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Markkell Spencer 님, 2024년 3월 28일
Thank you for 5-star rating! we hope to see you again when traveling back to Southfield!.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable stay
The over all experience was nice.
2023년 12월에 1박 숙박함
답변 제공: MR 님, 2023년 12월 8일
Dear Guest, Thank you so much for your kind feedback. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Tara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We only stayed one night, the room was perfect. Breakfast could of had a better options, other than that everything was perfect.
2023년 11월에 1박 숙박함
답변 제공: MR 님, 2023년 12월 8일
Dear Guest, Thank you for taking the time to provide us with your feedback. We're glad that you enjoyed your stay with us. I've communicated your feedback with corporate Marriott on the breakfast. Please come and see us again soon.

10/10 - 훌륭해요

Paul

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good staff. Working hard to keep the place nice. The hot water was slow in the shower-but was good enough when up to temp. I’ll stay again if in the area.
2023년 11월에 1박 숙박함
답변 제공: Pauline 님, 2023년 12월 21일
Thank you for letting us know about the hot water we will get it resolved, also thank you for staying with us.

10/10 - 훌륭해요

Beverly

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I thought the staff was very helpful and my only negative was the the mattress was dipping on the sid between the beds. Since I was the only one in the bed it was not an issue.
2023년 11월에 2박 숙박함
답변 제공: Pauline. 님, 2023년 11월 27일
Thank you for staying with us, we will be looking the issue at hand,

6/10 - 괜찮아요

Katie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Looked great - Not the best stay
Upon arrival, the staff greeted us & handled check in efficiently. Immediately we smelled marijuana in the elevator and hallway. The room was clean and well stocked with basics. The pool and hot tub were very cloudy but worked properly. Due to the crowd there were no available towels. Unfortunately there was a very loud wedding party in the surrounding rooms which left trash in hallways and even a hole in the wall. We did not sleep well due to this party continuing until 2:30am when security finally addressed the problem. Breakfast was mediocre at best. Muffins and bagels were stale with few other options. There was no hot water for tea. It appeared the staff was not equipped to handle the large volume of guests, but they were trying their best.
2023년 11월에 2박 숙박함
답변 제공: Pauline. 님, 2023년 11월 13일
Hello Katie,First, I would like to thank you for staying with us. We do apologize your stayed with us was not what you would have like. I do hope you would give us the chance to restore your faith in us.

10/10 - 훌륭해요

Tuwanda 님, Detroit

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Pauline 님, 2023년 11월 27일
Thanking you for staying with us

6/10 - 괜찮아요

Ronald

Stayed there 3 days. Housekeeping never came to my room during my entire stay.
2023년 10월에 3박 숙박함
답변 제공: Pauline. 님, 2023년 11월 7일
Thank you for staying with us, We do appreciate your feedback and will look into it.

10/10 - 훌륭해요

Joann

2023년 10월에 2박 숙박함
답변 제공: Pauline 님, 2023년 11월 27일
Thank you for staying with us

8/10 - 좋아요

Micah

2023년 10월에 2박 숙박함
답변 제공: Pauline 님, 2023년 11월 13일
Thank you for staying with us.

10/10 - 훌륭해요

Kyra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Pauline 님, 2023년 10월 23일
Thank you for staying with us.

10/10 - 훌륭해요

Samuel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff and extremely clean room.
2023년 10월에 1박 숙박함
답변 제공: Pauline 님, 2023년 10월 23일
Thank you for staying.

10/10 - 훌륭해요

Renee

2023년 10월에 2박 숙박함
답변 제공: Pauline 님, 2023년 10월 19일
Thank you for staying with us.

10/10 - 훌륭해요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My Stay….
Had a Great Stay….Staff was very Helpful and Friendly but the $200 Deposit was a bit much…..
2023년 10월에 1박 숙박함
답변 제공: Pauline 님, 2023년 10월 17일
Thank you for staying with us. Hope to see you again.

10/10 - 훌륭해요

Vonda

2023년 10월에 1박 숙박함
답변 제공: Pauline. 님, 2023년 11월 7일
Thank you for staying with us.

4/10 - 별로예요

Steven

단체 여행
별로예요: 숙박 시설 상태 및 시설
Some of the power wasn’t working in the hotel. AC didn’t work.
답변 제공: Pauline. 님, 2023년 9월 27일
Hello Steven,Thank you for staying with us. I do understand that the power outage was not pleasant, and it was a city outage. We do hope to see you again.

10/10 - 훌륭해요

teresa J

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean hotel. Great food spots close by. Shopping and Spirits too!
2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 9월 18일
Dear Guest, Thank you so much for your kind review. It was a pleasure having you stay with us and we hope to see you again soon.

8/10 - 좋아요

Qussai

2023년 9월에 1박 숙박함
답변 제공: Pauline 님, 2023년 10월 17일
Thank you for staying with us. Hope to see you again.

10/10 - 훌륭해요

Gail 님, Farmington Hills

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only thing I did not like was the inability to use an exit door because of renovations being done. However, the hotel staff were all very nice and accommodating.
2023년 9월에 4박 숙박함
답변 제공: Management 님, 2023년 9월 18일
Dear Guest, Thank you for your feedback. You'll be happy to know that the guest room renovations and stairs have been completed. We hope to see you again soon.

8/10 - 좋아요

Renee

좋아요: 직원 및 서비스
2023년 9월에 3박 숙박함
답변 제공: Management 님, 2023년 9월 18일
Hello, Thank you for your review. We'd love to hear more about your stay. If you have any comments or concerns that you'd like to share, please reach out to us directly.

10/10 - 훌륭해요

Christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were on the updated third floor. King bed and convertible sofa. The sofa was quite comfortable. Very clean. Breakfast included both hot and cold items. Staff quite friendly.
2023년 9월에 1박 숙박함
답변 제공: Pauline 님, 2023년 10월 17일
Thank you for staying with us.

10/10 - 훌륭해요

Shmuel

2023년 9월에 1박 숙박함
답변 제공: Pauline 님, 2023년 10월 17일
Thank you for staying with us. Hope to see you again.

10/10 - 훌륭해요

Zerita James

2023년 9월에 3박 숙박함
답변 제공: Pauline 님, 2023년 10월 17일
Thank you for staying with us.