"A beautiful hotel, exceptionally clean.
A large wedding departed the day we checked in and another checked in while we were there. They book the majority of the hotel, so it does feel a bit like normal guests are surplus. Areas sectioned off, music pounding, wedding guests returning late at night, waking us.
Our Air con broke, we told front desk, three hours later nobody had come, had to call again and someone was sent.
Keys to our room stopped working so we were stuck in the hallway, again three calls and 40 mins for someone to bring new keys ( we were just out of the pool, so didn’t want to go to reception)
My husband used the spa, which he said was perfect, but again, no one to help/assist on where to go once he checked in.
Everything just felt a little like a battle, hiccups happen but it’s how they are resolved that leaves an impression."
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