"The worst hotel experience I’ve ever had! The first room we were allotted came with a broken window, damaged and scratched furniture, not a single lamp shade was able to maintain its proper position, plug ins (as few as they were) did not work, bathroom sink was discusting and there was hair in the shower curtain (didn’t know until the morning), phone didn’t even work to be able to call a bell person to assist us with our luggage as we planned to leave. We were obviously going to check out, I told the front desk person my issues with the accommodation we were provided and that I wanted to check out early, they assured me they could find me another room suitable. We left to shop for a few hours and returned to see our new room. We were given the exact same room number one floor below! No broken window, the plug ins and phone were in working order. However, the ‘new’ room was also in very poor condition as the previous room. We were awoken at 1230 by the adjoining rooms children, one of which cried for over an hour … not the hotels fault, but just another thing to solidify the terrible condition of the hotel that also had ZERO soundproofing. The next morning when we check out, i tried to call the front desk for a bellman to assist us with our bags and no one would answer the phone no mater how long it rang. When we got all our stuff down to the lobby, 3 people were standing around … I guess to busy to answer the phone or ask how our stay was. DO NOT STAY HERE! Worst hotel ever!"
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