"We have had a lovely time. The hotel is beautiful and staff are lovely.
However for a 5 star resort - there were some small issues that’s shouldn’t be there. We were here for a long weekend and probably wouldn’t return.
The bars are not fully stocked - as I am pregnant I asked for alcohol free and at each bar they had to run to another location to get them. On a couple of occasions my partner had had 2 drinks before my one. (Small problem).
The Italian is located outside so a little windy, so bring a jumper for the evenings. They also give blankets, however these were also taken for people at the pool bar, so again they ran out. (Small problem).
One of the days it was cold and windy so people naturally used the spa, they ran out of towels, so again another wait for towels. Also not enough sun beds, plenty of room but little sun beds out.
Our room key didn’t work on 2 different occasions so back to reception to sort. They said it was due to being near a phone, but we kept it in the bag each time away from phones.
Pools are freezing, including swims ups! No one was in any of them.
We were lucky and managed to get reservations in all the restaurants. Lovely food and staff again are lovely. Our last night, we believe they forgot about our mains as we waited over an hour between starter and main.
A visit to the snack bar for a burger, we were told beef burger had finished, with an hour and half still of opening time.
Overall small problems, would expect better.
"
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