Dotty's Casino Tours

Nice and clean over the holiday weekend casino wasn’t busy. Food was really good. I loved the different options

The valet parking was very easy and timely. Did not have to wait long even and busy hours to retrieve my car.

First time staying at the Conrad at Resorts World Las Vegas. Lots of cons for this hotel but we will not be staying here again due to issues with the service. It first started before check in when I tried to add another night and late checkout for $75. I had to call and speak to multiple people to confirm both and when I got to the hotel both were not applied even though I spoke to multiple reservation agents beforehand who confirmed it. Second issue was once we arrived we asked about room service and they said it was 24 hours and it was not working on our phones and no one could help with this. Last issue was our room keys stopped working due to the late checkout and I had to stop by the front desk to get new keys 3 times (all new keys still didn’t work) ruining our last day and we had to wait a long time for security to escort me to our room so they could open it for us. Not being able to call and speak to anyone via your hotel room phone is crazy (only a virtual agent whom when I asked to connect the call to the front desk it hung up each time) I’ve never stayed at a hotel like this and I will not be coming back. Also we were told we would receive $100 dining credit which was never applied to our final bill. Very disappointed in the Conrad and will be staying at other hotels like FountainBleau and Wynn/Encore when I return to Las Vegas.