6 restaurants, breakfast, lunch, dinner served; international cuisine
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Reviews of Jumeirah Mina Al Salam Dubai

5 out of 5
Jumeirah Mina Al Salam Dubai
Madinat Jumeirah, Al Sufouh Rd, Dubai

Reviews

9.4

Exceptional

Rating 10 - Excellent. 810 out of 1003 reviews" "
Rating 8 - Good. 121 out of 1003 reviews" "
Rating 6 - Okay. 39 out of 1003 reviews" "
Rating 4 - Poor. 19 out of 1003 reviews" "
Rating 2 - Terrible. 14 out of 1003 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Abdullah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing and helpful
Stayed 3 nights in May 2024
Response from Jaime Simpson on May 24, 2024
Dear Mr. Abdullah, Thank you so much for your comment and for rating us. Looking forward to welcoming you back soon.Kind regards,Jaime SimpsonGeneral ManagerMina Al Salam

10/10 Excellent

Gurpreet

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and amenities. The staff were so accommodating. We had specific dietary requirements and the staff in the kitchen and all of the managers in the kitchen area went above and beyond to make sure we were catered for. Great facilities for children. Wouldn’t stay anywhere else in Dubai after this experience.
Stayed 6 nights in Apr 2024
Response from Jaime Simpson on Apr 25, 2024
Dear Mr. Gurpreet, Thank you so much for your comment and for rating us. Looking forward to welcoming you back soon.Kind regards,Jaime SimpsonGeneral ManagerMina A’Salam

10/10 Excellent

Ronald, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities
An absolutely fantastic hotel!
Stayed 5 nights in Mar 2024
Response from Jaime Simpson on Apr 10, 2024
Dear Ronald, Thank you so much for rating us. Looking forward to welcoming you back soon.Kind regards,Jaime SimpsonGeneral ManagerMina A’Salam

10/10 Excellent

Allison

Stayed 4 nights in Jan 2024
Response from Jaime Simpson on Apr 1, 2024
Dear Allison, Thank you so much for rating us. Looking forward to welcoming you back soon.Kind regards,Jaime SimpsonGeneral ManagerMina A’Salam

10/10 Excellent

giedrius

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Great hotel!
Stayed 4 nights in Jan 2024
Response from Maricel Valendez on Mar 4, 2024
Dear Giedrius, Thank you so much for your comment and for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

10/10 Excellent

Yusra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing hotel, outstanding service. Loved it very much
Response from Maricel Valendez on Feb 2, 2024
Dear Ms. Yusra, Thank you so much for your comment and for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

10/10 Excellent

aidan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Maricel Valendez on Jan 30, 2024
Dear Aidan, Thank you so much for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

6/10 Okay

Aliya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good conditions but didn’t receive any benefits as VIP members
Stayed 4 nights in Jan 2024
Response from Maricel Valendez on Jan 29, 2024
Dear Ms. Aliya, Thank you so much for your comment and for rating us. We sincerely apologize for the shortfalls you experienced during your visit.Rest assured that we will look into the matter and will take appropriate action.We hope to welcome you back soon to rectify your experience with us. Kind regards,Mina A'Salam Management

6/10 Okay

Olivia

Liked: Cleanliness, property conditions & facilities, room comfort
Service in the hotel was slow, we have to call 2 times for our luggage when we check in, they did not know where our luggage was. Beach restaurant service was bad, waiter did not attend to us for a very long time, we had to wave them down few times but still didn’t get them over so we walk away from our table.
Stayed 1 night in Jan 2024
Response from Maricel Valendez on Jan 22, 2024
Dear Ms. Olivia, Thank you so much for your comment and for rating us. We sincerely apologize for the shortfalls you experienced during your visit.Rest assured that we will look into the matter and will take appropriate action.We hope to welcome you back soon to rectify your experience with us. Kind regards,Mina A'Salam Management

10/10 Excellent

Julie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Maricel Valendez on Jan 17, 2024
Dear Julie, Thank you so much for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

4/10 Poor

Alexey, Sankt Peterburg

Stayed 2 nights in Dec 2023
Response from Maricel Valendez on Dec 21, 2023
Dear Alexey, Thank you so much for rating us. We sincerely apologize for the shortfalls you experienced during your stay.We hope to welcome you back soon to rectify your experience with us. Kind regards,Mina A'Salam Management

10/10 Excellent

L

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Maricel Valendez on Dec 18, 2023
Dear L,Thank you so much for your comment and for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

10/10 Excellent

AlJoharah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Maricel Valendez on Nov 13, 2023
Dear AlJoharah, Thank you so much for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

10/10 Excellent

Haitham

Stayed 3 nights in Oct 2023
Response from Maricel Valendez on Nov 9, 2023
Dear Haitham, Thank you so much for rating us. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Jumeirah Mina A'Salam!Kind regards,Maricel ValendezPA to the GMMina A'Salam

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Maricel Valendez on Oct 10, 2023
Dear Mr. Steven, Thank you so much for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

4/10 Poor

Georgescu

Liked: Cleanliness, property conditions & facilities
The rooms are very smalls
Stayed 3 nights in Sep 2023
Response from Maricel Valendez on Oct 9, 2023
Dear Georgescu,Thank you so much for your comment and for rating us. Looking forward to welcoming you again soon.Kind regards,Mina A'Salam management

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Traditional Arabic-style hotel
If you want the best beach with Burj Al Arab view stay at a Jumeirah property here! Still after all these years the Burj Al Arab looks stunning from the beach. Our room was a bit dark as its rather an old-fashioned hotel - however amazing facilities. The best is that you can use all the Jumeirah facilities - so we chose the pool of Al Naseem as the others had a bit of construction going on. So many staff everywhere to help which is really helpful
Stayed 2 nights in Sep 2023
Response from Maricel Valendez on Sep 26, 2023
Dear Guest, Thank you so much for your comment and for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Maricel Valendez on Oct 24, 2023
Dear Ms. Laura, Thank you so much for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

10/10 Excellent

Azeem

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staying here was an amazing experience. Attention to detail and guest relations were the best I have ever experienced in the entire world.
Stayed 4 nights in Sep 2023
Response from Maricel Valendez on Sep 25, 2023
Dear Azeem, Thank you so much for your comment and for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

10/10 Excellent

Sidni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch service
Stayed 5 nights in Sep 2023
Response from Maricel Valendez on Sep 21, 2023
Dear Sidni,Thank you for taking the time to complete our survey. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Jumeirah Mina A'Salam!Kind regards,Mina A' Salam Management

10/10 Excellent

Carl

Liked: Cleanliness, property conditions & facilities, room comfort
Always faultless!
This resort always lives up to expectations. Amazing service, great food and drink throughout, a beautiful setting with friendly and courteous staff throughout. Absolutely faultless.
Stayed 3 nights in Sep 2023
Response from Maricel Valendez on Sep 20, 2023
Dear Carl, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Jumeirah Mina A' Salam!Kind regards,Maricel ValendezPA to the GMMina A' Salam

10/10 Excellent

Nazia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying in Jumeriah hotels as it’s beautiful place with nice beach access , souk nearby and wild wadi park is also accessible .
Stayed 5 nights in Jul 2023
Response from Maricel Valendez on Sep 18, 2023
Dear Nazia, Thank you so much for your comment and for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

2/10 Terrible

Mamode A

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Maricel Valendez on Sep 13, 2023
Dear Mamode, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We sincerely apologize for any shortfalls you experienced during your stay. We look forward to hosting your stay once again to rectify your experience with us. Thank you for choosing Jumeirah Mina A'Salam! Kind regards,Maricel ValendezPA to the GMMina A'Salam

10/10 Excellent

Zhanar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach and service have been fantastic. I loved the e-butler on WhatsApp. The response has been immediate. Truly makes the stay wonderful. No need to call or ask. Just a text message away.
Stayed 6 nights in Aug 2023
Response from Maricel Valendez on Sep 4, 2023
Dear Zhanar,Thank you so much for your comment and for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

10/10 Excellent

KELLIE Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Maricel Valendez on Sep 4, 2023
Dear Kellie, Thank you so much for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Just simply amazing
Stayed 4 nights in Aug 2023
Response from Maricel Valendez on Sep 4, 2023
Dear Anthony, Thank you so much for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

10/10 Excellent

Shakir

Stayed 1 night in Aug 2023
Response from Maricel Valendez on Sep 4, 2023
Dear Shakir, Thank you so much for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding!
Another superb stay with Jumeirah group in Dubai. Warm welcome, spotless room, outstanding facilities. Every detail catered for. You simply can't ho wrong with a stay here. Thank you Mina A Salam
Stayed 4 nights in Aug 2023
Response from Maricel Valendez on Sep 4, 2023
Dear Sue, Thank you so much for your comment and for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

10/10 Excellent

Xiaoming

Liked: Cleanliness, staff & service, property conditions & facilities
The people are amazing here
Stayed 3 nights in Aug 2023
Response from Maricel Valendez on Sep 4, 2023
Dear Xiaoming, Thank you so much for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

6/10 Okay

Aran, Leicester

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel and complex was great but on our second night my son's foot was badly cut in the family pool. There were hundreds of damaged mosaic tiles in the pool and a piece of tile wedged into my son's toe. The onsite doctor had to come and remove the lodged tile piece from his toe. This ruined our experience and our last night at the hotel. My son received a get well soon card from staff and that was all. The pool was very dangerous and unsafe, I took pictures and showed them to staff and was told someone would look into the incident but never heard back.
Stayed 2 nights in Jul 2023
Response from Maricel Valendez on Sep 4, 2023
Dear Aran, Thank you so much for your comment and for rating us. We sincerely apologize for the incident related to your son. Rest assured that we will look into the matter with the team and take appropriate action. Kind regards,Mina A'Salam Management

4/10 Poor

Mick

Disliked: Staff & service
Stayed 8 nights in Aug 2023
Response from Maricel Valendez on Sep 4, 2023
Dear Mick,Thank you so much for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

10/10 Excellent

Junqiao

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best luxury resort experience I ever had.
Stayed 1 night in Aug 2023
Response from Maricel Valendez on Sep 4, 2023
Dear Junqiao, Thank you so much for your comment and for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

4/10 Poor

Ammar

Stayed 2 nights in Aug 2023
Response from Maricel Valendez on Sep 4, 2023
Dear Ammar, Thank you so much for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Maricel Valendez on Jul 28, 2023
Dear Christopher,Thank you for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

6/10 Okay

Abdulla

Liked: Cleanliness
Disliked: Staff & service
Staff are under trained. Hospitality is not something they know. Any service you request is delayed. This property has fallen under my expectation due to its employees and management. Such a beautiful could do much better with a good management.
Stayed 2 nights in Jul 2023
Response from Maricel Valendez on Jul 20, 2023
Dear Abdullah, Thank you for taking the time to complete our survey. Please accept our apologies for the shortfalls that you experienced during your stay. Rest assured that we will be looking into the matter.We hope to welcome you back soon to rectify your experience with us. Kind Regards,Mina A'Salam Management

10/10 Excellent

PHILIP

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort style complex. Faultless, friendly, multilingual very helpful staff.
Stayed 2 nights in Jun 2023
Response from Maricel Valendez on Jul 7, 2023
Dear Philip,Thank you so much for your wonderful comment. We hope to welcome you again soon.Kind regards,Mina A'Salam Management

10/10 Excellent

Ruben

Stayed 4 nights in Jul 2023
Response from Maricel Valendez on Jul 11, 2023
Dear Ruben,Thank you so much for rating us. Looking forward to welcome you back soon.Kind regards,Mina A'Salam Management

10/10 Excellent

Geraldine

Stayed 7 nights in Jun 2023
Response from Maricel Valendez on Jul 25, 2023
Dear Ms. Geraldine,Thank you so much for rating us. We hope to welcome you back soon.Kind regards,Mina A'Salam Management

4/10 Poor

Conor

Stayed 7 nights in Jun 2023
Response from Maricel Valendez on Jul 25, 2023
Dear Mr. Conor, Thank you so much for rating us. We hope to welcome you back soon.Kind regards,Mina A'Salam Management

10/10 Excellent

Kabir

Stayed 3 nights in Jun 2023
Response from Maricel Valendez on Jul 20, 2023
Dear Kabir, Thank you for taking the time to complete our survey. We look forward to welcoming you once again and continuing to meet your expectations. Thank you for choosing Jumeirah Mina A'Salam! Kind Regards,Mina A'Salam Management

10/10 Excellent

Aghdas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Maricel Valendez on Jul 3, 2023
Dear Aghdas, Thank you so much for rating us. Looking forward to welcome you back soon.Kind regards,Mina A'Salam Management

10/10 Excellent

PHILIP

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional in every way. Without doubt best choice for room decor and comfort, for location. Breakfast is a must with a huge choice of beautifully presented cuisines and above all lovely friendly staff. Loved our stay, wish it was longer.
Stayed 1 night in Jun 2023
Response from Maricel Valendez on Jun 16, 2023
Dear Philip, Thank you so much for your lovely comments and for rating us. Looking forward to welcome you back soon.Kind regards,Mina A'Salam Management

10/10 Excellent

MOHAMAD MARWAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in the town.
Stayed 2 nights in Jun 2023
Response from Maricel Valendez on Jun 13, 2023
Dear Mr. Marwan, Thank you so much for your lovely comments and for rating us. Looking forward to welcome you back to our hotel.Kind regards,Maricel ValendezPA to the GMJumeirah Mina A'Salam

10/10 Excellent

Yousef

Stayed 1 night in Jun 2023
Response from Maricel Valendez on Jul 3, 2023
Dear Yousef, Thank you so much for rating us. Looking forward to welcome you back soon.Kind regards,Mina A'Salam Management

6/10 Okay

Munirah

Liked: Cleanliness
Response from Maricel Valendez on Jun 5, 2023
Dear Munirah, Thank you so much for rating us. Looking forward to welcome you back soon.Kind regards,Mina A'Salam Management

4/10 Poor

Ranjana

Stayed 1 night in May 2023
Response from Maricel Valendez on Jun 19, 2023
Dear Ranjana, Thank you so much for rating us. Looking forward to welcome you back soon.Kind regards,Mina A'Salam Management

6/10 Okay

Mohammed

Liked: Cleanliness, staff & service
Disliked: Amenities
Great hotel, however the dining experience but was a challenge the hotel has become to commercialised and busy
Stayed 3 nights in May 2023
Response from Maricel Valendez on May 22, 2023
Dear Mohammed,Thank you for your feedback. We sincerely apologize for the experience you had during your visit.We hope to welcome you back to rectify your experience with us.Kind regards,Maricel ValendezPA to the GMMina A'Salam

10/10 Excellent

Zaven

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. great facility. great location. wonderful upgrade
Stayed 3 nights in Apr 2023
Response from Maricel Valendez on Apr 17, 2023
Dear Zaven Thank you so much for your feedback. Looking forward to welcome you back soon.Kind regards,Maricel ValendezPA to the GMJumeirah Mina A'Salam

10/10 Excellent

Roupen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, elegant, modern and sobre decor, great food, great beach, excellent service and friendly and competent sraff
Stayed 4 nights in Apr 2023
Response from Maricel Valendez on Apr 17, 2023
Dear Roupen, Thank you so much for your very nice feedback. Looking forward to welcome you back soon.Kind regards,Maricel ValendezPA to the GMJumeirah Mina A'Salam

4/10 Poor

Dmitry

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We have some issues every day. We don’t smoke and our neighbors smoked a lot and we feel like somebody was smoking in our room
Stayed 6 nights in Mar 2023
Response from Maricel Valendez on Mar 28, 2023
Dear Mr. Dmitry,Thank you so much for your comment. Rest assured that your comment will reach the relevant team for action.Looking forward to welcome you back soon.Kind regards,Maricel ValendezPA to the GMMina A'Salam