테라스/파티오

칼튼 다운타운 여행 후기

4 out of 5
칼튼 다운타운
Sheikh Zayed Road, Dubai

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 489개" "
평점 8 - 좋아요. 1000개 이용 후기 중 323개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 93개" "
평점 4 - 별로예요. 1000개 이용 후기 중 51개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 44개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

taiwon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: OG 님, 2023년 6월 1일
Dear taiwon,Thank you for sharing your comments regarding your stay at our hotel. As Carlton Downtown Hotel family, we are very happy to see that your stay met your expectations and that you had a good time. We hope to welcome you again in our hotel as soon as possible. Regards, Carlton Downtown Hotel

2/10 - 너무 별로예요

SUBOK

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
편의시설에서 부타 직원의 응대태도 및 객실 상태등 모든 부분에서 지금까지 가본 호텔 중 최악이었음!!
답변 제공: OG 님, 2022년 12월 30일
Dear Valued Guest,Thank you so much for taking the time to leave us your feedback. We are sincerely sorry for the issues you may have experienced during your stay and apologize for the inconvenience you may have encountered .Your comments have been documented and we are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.Once again, thank you for staying and we all hope to have an opportunity to serve you again on your next future visit.Best regards,

8/10 - 좋아요

HARYUN

2022년 4월에 2박 숙박함
답변 제공: OG 님, 2022년 4월 26일
Dear HARYUN, Thank you for your positive review. Our staff were thrilled to hear your kind words! We appreciate your feedback and hope to see you again soon. Best regards, Front Office manager

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치상으로 좋았음. 방도 업그레이드 해줘서 좋았음 아쉬운점은 조식 Baked Beans 에서 벌레가 한번 나왔다는 점? 정도
2021년 6월에 5박 숙박함
답변 제공: OG 님, 2021년 7월 1일
Dear Guest, We noted with pleasure the positive rating you have posted on your Carlton Downtown Hotel experience. And look forward to welcoming you back. With best regards, FO manager

8/10 - 좋아요

Lee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 2월에 1박 숙박함
답변 제공: O.G 님, 2021년 3월 3일
dear lee thank you for the rating ,we’d love to welcome you back again next time when you visit the area! kind regards customer service manger

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
전철역과 매우 가깝고 모두 친절했습니다. 시설은 좀 낡았지만 위치와 가격면에선 좋습니다. 다만 담배 냄새가 너무 많이나서 방 교체를 요청했지만 방이 없다는 이유로 거절당하고 향수같은걸 뿌려 줫으나 그게 더 역겨워 문을 열얻 고 있었습니다. 처음 신청시부터 금연방을 요청해두었으나 전혀 배려되지 않았고 우린 담배냄새때문에 너무 힘든 밤을 지냈습니다. 방 냠샤만 아니면 다른 조건은 다 좋았습니다
2019년 12월에 1박 숙박함
답변 제공: Hosni Abdelhadi 님, 2020년 1월 23일
Dear Valued Guest, Thank you for choosing to stay at Carlton Hotels. We appreciate your invaluable feedback and have been taken into account. We would like to make our sincere apologies for any inconvenience caused to you during your stay. We hope to offer you a better experience the next time you stay with us. Sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

8/10 - 좋아요

mihwa

2019년 12월에 2박 숙박함
답변 제공: Hosni Abdelhadi 님, 2020년 1월 23일
Dear Valued Guest, Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

10/10 - 훌륭해요

SUNG A

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
너무 좋았어요
2019년 11월에 3박 숙박함
답변 제공: Hosni Abdelhadi 님, 2019년 12월 5일
Dear Valued Guest, Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편리한 교통, 훌륭한 서비스, 무료 샤워실 이용
위치가 아주 좋습니다. 메트로를 타고 다니기에 정말 편한 곳입니다. 방에 더블침대 하나, 거실이 따로 있으며, 화장실이 거실에 하나, 방에 하나 각각 있어서 사용하기 정말 편리했습니다. 원래는 트윈베드를 원했는데, 더블침대 하나 밖에 없어서 방을 바꿔달라고 했는데 엑스트라베드를 갖다 주었는데 생각보다 편안하고 큰 침대를 가져다 주셔서 거실에 놓고 방과 거실에서 각각 사용하니 더 편리했습니다. 조식은 그렇게 종류가 많은 편은 아니며, 빵 종류가 많습니다. 육류보다는 두바이 현지 음식이 많은 것 같았는데 계란코너가 따로 있어서 아침마다 오믈렛을 먹을 수 있었으며, 오믈렛은 훌륭합니다. 제일 좋은 것은 마지막날 짐을 맡기고 시내 구경을 마치고 짐을 찾으러 왔더니 샤워실을 무료로 이용할 수 있다고 알려주셔서 그렇지 않아도 하루종일 땀 흘리고 다니던 몸으로 비행기를 타야하나 걱정하고 있었는데 호텔에서 샤워를 하고 떠날 수 있어서 너무 좋았습니다. 다음에 두바이에 간다면 역시 이곳을 선택할 것 같습니다.
2019년 9월에 3박 숙박함
답변 제공: Hosni Abdelhadi 님, 2019년 10월 8일
Dear Valued Guest, Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind words regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
숙박하기 좋은 호텔
메트로 지하철역과 가까워서 이동하기가 편했음
2019년 8월에 1박 숙박함
답변 제공: Hosni 님, 2019년 8월 18일
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay
더운 날씨에 비교적 편안하게 출장 경유하는 동안 쉬다 올 수 있었습니다. 영어로 의사소통은 전혀 문제가 없었고 도심에 위치해 있어 두바이몰이나 부르즈 칼리파 같은 랜드마크와도 도보로 약 15분 정도밖에 떨어져있지 않아서 굉장히 편리했습니다. 물론, 두바이 메트로 레드라인 Financial centre 역과도 도보로 5분 이내 거리에 위치해 있어 이동이 매우 자유로웠습니다.
2019년 7월에 1박 숙박함
답변 제공: Hosni Abdelhadi 님, 2019년 8월 3일
Dear Valued Guest, Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 7월에 1박 숙박함
답변 제공: Hosni Abdelhadi 님, 2019년 7월 25일
Dear Valued Guest, Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

10/10 - 훌륭해요

Heyjin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치좋음
출장으로 갔는데 방을 업그레이드 해주셨어요. 위치가 굉장히 좋았습니다 지하철나와서 거의 1분? 이면 호텔로비에 도착합니다
2019년 3월에 1박 숙박함
답변 제공: Hosni Abdelhadi 님, 2019년 3월 24일
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치좋아요
위치가 굉장히 좋았습니다
2019년 3월에 2박 숙박함
답변 제공: Hosni Abdelhadi 님, 2019년 3월 24일
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

10/10 - 훌륭해요

Jinyoung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
:-) 만족스러운 스테이
크고 넓은 방 친절한 스태프!
2019년 3월에 1박 숙박함
답변 제공: hosni abdelhadi 님, 2019년 3월 24일
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
만족
메트로역과 가까워서 위치가 매우 좋습니다! 가격에 적당한 수준의 방으로, 대체로 만족스러웠습니다.
2019년 2월에 3박 숙박함
답변 제공: Hosni 님, 2019년 2월 17일
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. Please rest assured that your invaluable feedback is being noted, and necessary improvements and amendments will be done for the convenience of our Guests We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

10/10 - 훌륭해요

Jina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Hosni 님, 2018년 4월 19일
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

8/10 - 좋아요

Ellen 님, Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good seevice but bad view
Everything was very good during mu stay. However there was no view like the photo on Expedia even I paid for premium room. I only could see the next buding which is very closed and it feel like my window was blocked. If you want to book premium room then it would be better to check its view when you check-in.
2018년 4월에 4박 숙박함
답변 제공: Hosni 님, 2018년 4월 15일
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
직원 친절하고, 룸도 큰 편이예요. 조식도 괜찮았지만, 수영장은 작아요. 그리고 전철역이 두바이몰 다음 정거장이고, 전철역은 가까이 있어요. . 하지만 두바이몰 가려면 택시 이용하는게 더 편리하죠.
답변 제공: Hosni 님, 2018년 4월 11일
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
전시회 참가 목적으로 떠난 비지니스 여행 전시장이 Tram 으로 2정거장 거리에 위치하였지만 호텔에서 출발지역인 FINANCIAL CENTER STATION 까지 매우 가까운 거리며 전시장이 위치한 종착역인 World Trade Centre Metro Station 매우 빠르게 이동 할 수 있었습니다. 내부 시설 역시 매우 깨끗하고 1층 안내 DESK 의 직원들도 친절하였고 3층 조식 역시 괜찮았습니다. ROOF TOP BAR 에서 맥주한잔하면 야경을 바라보는것도 매우 좋은 추억이었습니다.
답변 제공: Hosni 님, 2018년 3월 25일
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

8/10 - 좋아요

Jin Woo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
매우 만족스러운 호텔
매우 만족스러운 곳입니다. 특히 비지니스로 오는 경우.. 다만, 난방 장치가 작동이 잘 안 됩니다. 아마도 두바이는 난방을 할만한 날이 없을 거라 생각한 것 같습니다만 보완이 필요합니다.
2018년 2월에 5박 숙박함
답변 제공: hosni 님, 2018년 2월 13일
Dear Guest, Thank you for staying at The Carlton Downtown Hotel. I would like to offer our gratitude for your kind words of appreciation with regards to your stay with us. I am delighted to read that you enjoyed your stay with us stated about the great service and friendliness of our staff. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving, on your next visit should you need a taxi, you may approach our Concierge to assist you. Once again, thank you for leaving us your invaluable feedback, and we certainly cannot wait to welcome you back soon. kind Regard, Hosni Abdelhadi, CEO, Carlton Hotwel& Suites

6/10 - 괜찮아요

KI JIN

2018년 1월에 5박 숙박함
답변 제공: Hosni 님, 2018년 2월 5일
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

10/10 - 훌륭해요

YEONJUNG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Near to Financial Center MTR, Clean and Convenient
2018년 1월에 5박 숙박함
답변 제공: Hosni Abdelhadi 님, 2018년 1월 28일
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
나름 괜찮은 곳입니다
호텔 위치는 지하철역 근처에 있어서 매우 편함. 방도 큼지막하고 나름 깨끗하나, 전등 및 옷걸이등 부속품은 교체 또는 수리가 필요함 - 호텔이 이름이 바뀌어서 택시드라이버가 잘모름
2017년 12월에 3박 숙박함
답변 제공: Bruno Hivon 님, 2017년 12월 10일
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
교통이 편리하고 쾌적한 숙박 시설
메트로 역 지근 거리에 있어 접근성이 좋고 명소인 두바이몰까지도 1정거장 거리로 교통이 편리합니다. 룸 상태도 청결하였으며 전반적으로 불편 없이 지낼 수 있었습니다.
2017년 10월에 1박 숙박함
답변 제공: Bruno Hivon 님, 2017년 11월 2일
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2017년 3월 6일
Dear Guest, Thank you for choosing Warwick Dubai. Your visit is truly appreciated and we look forward for your return. Kind regards, Bruno Hivon General Manager

10/10 - 훌륭해요

JIHWI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2017년 2월 26일
Dear Guest, Thank you for the 5 star rating of Warwick Dubai. It seems that your overall visit went well and I am glad we succeeded on that. We look forward for your return! Kind regards, Bruno Hivon General Manager

6/10 - 괜찮아요

Charlie 님, Seoul

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
가격에 어울리는 평범한 호텔
객실은 매우 깨끗하였으며, 루프탑 바는 두바이 야경을 즐기기에 좋습니다. 하지만 만실 관계로 입실이 2시간 이상 지연되었으며, 이에 따른 직원들의 모습이 매우 좋지 않았습니다. 방은 넓고 깨끗하였으나, Sea View라는 직원의 말과는 달리 옆 호텔과 바로 붙어 있어서 기분이 좋지 않았습니다.
답변 제공: Bruno Hivon - General Manager 님, 2017년 2월 26일
Dear Charlie, Thank you for your stay at Warwick Dubai. It is unfortunate to hear that your stay did not meet your expectations. Let us assure you that your comments will be shared and discussed. We look forward for an opportunity to welcome you back. Sincerely,

10/10 - 훌륭해요

solpac

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2016년 8월 22일
Dear Guest, Thank you for your stay at Warwick Dubai. It seems that your overall visit went well and we do hope that you had a chance to try our facilities. We look forward for your return. Kind regards, Bruno Hivon General Manager

10/10 - 훌륭해요

Jang, H.J. 님, 서울, 수원

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
매우 깔끔하고 정돈된 객실과 헬스장, 자쿠지
객실 깨끝하게 잘 관리되어있구요~, 라마단 때 가서 그런지 저렴하게 잘 묵었어요. 헬스장 괜찮고, 자쿠지와 샤워시설 좋아요. 스파는 이용 안해봤지만 스파전문 호텔이니 괜찮을듯. 수영장도 옥상에 있어 좋은데 규모는 작고 특별하진 않아요.
답변 제공: Bruno Hivon 님, 2016년 7월 28일
Dear Guest, Thank you for your feedback and for your stay at Warwick Dubai. Your visit is highly appreciated and we look forward to have you back. Kind regards, Bruno Hivon General Manager

10/10 - 훌륭해요

JAEMIN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Bruno Hivon 님, 2016년 7월 28일
Dear Guest, Thank you for choosing Warwick Dubai. Your visit is truly appreciated and we look forward to have you back! Kind regards, Bruno Hivon General Manager

10/10 - 훌륭해요

SANG KU 님, 한국

좋아요: 직원 및 서비스
별로예요: 청결 상태
두바이 워윅호텔 사용 후기
대체적으로 좋았으나 Warwick hotel이 의외로 객실 상태가 청결하지 않았음
답변 제공: Bruno Hivon 님, 2016년 5월 21일
Dear Guest, Thank you for choosing Warwick Hotel Dubai during your visit to the city. Your patronage is important to us and we look forward to welcoming you back again. Best regards, Bruno Hivon General Manager

8/10 - 좋아요

bongcheol

좋아요: 청결 상태, 객실의 편안함

10/10 - 훌륭해요

SUNGHUN 님, UAE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
워릭 호텔 좋습니다.
밤 늦게 체크인을 하였는데, 직원들이 친절히 반겨주었고 객실도 넓고 상당히 청결했으며, 편하게 지내고 왔습니다.

10/10 - 훌륭해요

jerry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location and cleanliness is excellent. The staff professionalism is also amazing
2024년 3월에 3박 숙박함

6/10 - 괜찮아요

Ryan

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
An old hotel in need of refurbishment
2024년 3월에 1박 숙박함

4/10 - 별로예요

Georges 님, Ouagadougou

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
i stayed for 4 days. My room was in the 11th floor. even though the room was very clean. There was a very bad smell when you walk through the hallway. turned out there was a room called garbage room from which a very bad smell was spreading. It was like having a dumpster inside the hallway... i talked to the staff and manager twice about this and nothing was done about it. I really dont recommend staying in this hotel.
2024년 2월에 6박 숙박함
답변 제공: OG 님, 2024년 2월 29일
Dear Valued Guest ,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced due to the unpleasant smell in the hallway near your room on the 11th floor.It is disheartening to hear that despite your efforts to address the issue with our staff and manager, the problem was not resolved promptly. Please accept our sincerest apologies for the lack of immediate action taken to mitigate the situation. Rest assured, we are investigating the matter further to ensure that such incidents are not repeated in the future.We understand the importance of providing a comfortable and pleasant environment for our guests, and we regret that we fell short of meeting your expectations during your stay. Your feedback is crucial to us as we continuously strive to improve our services and facilities.Once again, we apologize for the inconvenience caused and the negative impact it had on your experience. If there is anything else we can do to address your concerns or if you would like to discuss this matter further, please feel free to reach out to us directly.We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,Carlton Downtown Hotel Team

10/10 - 훌륭해요

ivan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good hotel, friendly staff. Great view
2024년 2월에 4박 숙박함
답변 제공: OG 님, 2024년 2월 29일
Dear Ivan ,Thank you for your positive rating and feedback! We're thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!Best regards,Carlton Downtown Hotel Team

6/10 - 괜찮아요

WALID RASHID

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
its poor hotel its on average
2024년 2월에 4박 숙박함
답변 제공: OG 님, 2024년 2월 29일
Dear Valued Guest ,Thank you for sharing your feedback with us regarding your recent stay at our hotel.We are sorry to hear that your experience did not meet your expectations and that you found our hotel to be on average. Your satisfaction is our top priority, and we take all feedback seriously as we continuously strive to improve our services and facilities.If there are any specific areas where you believe we can make improvements, we would greatly appreciate hearing your suggestions. Your insights are invaluable to us as we work towards enhancing the overall guest experience.Once again, we apologize for any shortcomings you experienced during your stay, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience that exceeds your expectations.Thank you for choosing to stay with us.Best regards,Carlton Downtown Hotel Team

10/10 - 훌륭해요

Maria 님, Mira loma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We always stay here when we go to Dubai as it’s nice cleans and in a good area close to get around places
2023년 12월에 14박 숙박함
답변 제공: OG 님, 2024년 2월 15일
Dear Maria,Greetings from Carlton Downtown Hotel.Thank you for your perfect review of our hotel.Looking forward to welcoming you back at the hotel.Warm regards,Carlton Downtown Hotel team

8/10 - 좋아요

Yan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely and friendly staff members. Breakfast buffet was delicious and plentiful. Lots of shared communal facilities. Room service is very efficient and helpful. We enjoyed our stay!
2024년 1월에 2박 숙박함
답변 제공: OG 님, 2024년 2월 9일
Dear Guest,Let us thank you for choosing Carlton Downtown Hotel for your stay and we are glad we were able to meet your expectations. Our team is happy to note that you enjoyed our friendly staff and delightful breakfast buffet. We hope to have the chance to welcome you back at Carlton Downtown Hotel in the nearest future.Best Regards,Carlton Downtown Hotel Team

2/10 - 너무 별로예요

Firas 님, Sudbury

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I recently stayed at the Carlton Downtown and unfortunately, my experience was less than satisfactory. The state of the furniture in the hotel room was disappointing, as many pieces were old and some even appeared to be broken. Another downside was the lack of dining options at the hotel. To my dismay, all the restaurants were closed, leaving guests with no convenient on-site food and beverage choices. Furthermore, the overall lighting in the hotel was poor, creating a dreary and unwelcoming atmosphere. This, combined with the old and slow elevator, made navigating the hotel a My stay at the Carlton downtown was marred by the worn-out furniture, lack of dining options, and the poor lighting and slow elevator. I hope that the hotel management will address these issues to improve the experience for future guests. You would not feel you are in Dubia due to poor quilty.
2024년 1월에 8박 숙박함
답변 제공: OG 님, 2024년 2월 7일
Dear Firas ,Thank you for sharing your feedback about your recent stay at Carlton Downtown. We sincerely apologize for the less than satisfactory experience you encountered during your time with us. Your comments are valuable to us as we strive to improve our services and facilities.We regret to hear about your disappointment with the state of the furniture in your room, the lack of dining options, poor lighting, and the slow elevator. Please know that your concerns have been brought to the attention of our management team, and we are taking immediate steps to address these issues to enhance the experience for our future guests.We would like to clarify that while some of our restaurants may have specific operating hours, the majority of our five restaurants are available until 3 am, providing guests with a variety of dining options. Additionally, we offer 24-hour room service to ensure that guests always have convenient access to food and beverage choices.We understand the importance of creating a welcoming and comfortable atmosphere for our guests, and we are committed to making the necessary improvements to achieve this goal.Once again, we apologize for any inconvenience you experienced during your stay, and we appreciate your understanding. If there is anything else we can do to assist you or if you have any further feedback, please do not hesitate to contact us.Thank you for choosing Carlton Downtown, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,Carlton Downtown Hotel Team

10/10 - 훌륭해요

Rajeev

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and reasonably priced. Close to downtown.
2024년 1월에 4박 숙박함
답변 제공: OG 님, 2024년 1월 29일
Dear Rajeev,Warm greetings from Carlton Downtown Hotel.Thank you for your 5-star review on our hotel.Looking forward to welcoming you back at the hotel.With kind regards,Carlton Downtown Hotel team

10/10 - 훌륭해요

Afzal 님, Sialkot

2024년 1월에 4박 숙박함
답변 제공: OG 님, 2024년 1월 24일
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 - 훌륭해요

Omar

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: OG 님, 2024년 1월 8일
Dear Omar,We appreciate the great rating you have posted and look forward to welcoming you back at Carlton Downtown Hotel in the near future.With best regards,Carlton Downtown Team

4/10 - 별로예요

Monica

2023년 12월에 4박 숙박함
답변 제공: OG 님, 2024년 1월 8일
Dear Monica,Thank you for choosing to stay with us, and we appreciate your feedback. We noticed that you gave us a low rating without specific comments, and we genuinely value your opinion.We are committed to providing the best possible experience for our guests, and your feedback helps us identify areas for improvement. If there are specific aspects of your stay that you would like to discuss or share with us, please feel free to provide more details. Your insights are essential in our ongoing efforts to enhance our services.We hope to have the opportunity to address any concerns you may have had and to welcome you back for a more positive experience in the future.If there's anything specific you'd like to bring to our attention, please don't hesitate to reach out.Thank you for your time and consideration.Best regards,Carlton Downtown Team

8/10 - 좋아요

Cissy

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Hotel is decent and room is spacious. Decor is bit old fashioned and can definitely use some updating, esp the washrooms. Air con can be stronger and elevator takes long.
2023년 12월에 2박 숙박함
답변 제공: OG 님, 2024년 1월 8일
Dear Cissy ,Thank you for taking the time to share your feedback with us. We appreciate your positive comments regarding our decent hotel and spacious rooms. Your insights are invaluable as they help us strive for continuous improvement.We understand your concerns about the decor, particularly the outdated style and the need for updates in the washrooms. Your feedback has been duly noted, and we will certainly review our design choices to enhance the overall guest experience.Regarding the air conditioning and elevator concerns, we apologize for any inconvenience you may have experienced. Rest assured, we will investigate these matters promptly to ensure that our guests enjoy a comfortable and efficient stay.We genuinely value your feedback, and we hope to have the opportunity to welcome you back in the future. If there's anything specific you would like to discuss further or if you have additional suggestions, please feel free to reach out.Best regards,Carlton Downtown Team

8/10 - 좋아요

Mami

2023년 12월에 5박 숙박함
답변 제공: OG 님, 2024년 1월 8일
Dear Mami,Thank you for choosing to stay with us. We are glad to hear that your stay was a memorable one. We look forward to welcoming you back at Carlton Downtown Hotel. With kind regardsCarlton Downtown Team

10/10 - 훌륭해요

Chandramohan

2023년 12월에 2박 숙박함
답변 제공: OG 님, 2024년 1월 24일
Dear Valued Guest ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 - 훌륭해요

Adrianne 님, WASHINGTON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: OG 님, 2024년 1월 8일
Dear Adrianne,We very much appreciate the lovely rating you have shared with us and look forward to welcoming you back soon at Carlton Downtown Hotel.Kind regards,Carlton Downtown Team