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Reviews of Duluth Inn & Suites Near Spirit Mountain

2.5 out of 5
Duluth Inn & Suites Near Spirit Mountain
9330 W Skyline Pkwy, Duluth, MN

Reviews

7.8

Good

Rating 10 - Excellent. 370 out of 1001 reviews" "
Rating 8 - Good. 332 out of 1001 reviews" "
Rating 6 - Okay. 136 out of 1001 reviews" "
Rating 4 - Poor. 93 out of 1001 reviews" "
Rating 2 - Terrible. 70 out of 1001 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

christy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction was going on at Road.. not the hotel's fault of course, and some reconstruction inside.. Sometimes a bit noisy in the day, but tolerable. Pool was down for the construction, but again.. not a game changer. This place was comfortable, convenient for us, just outside the busy city traffic. All in all. would not hesitate to stay again and again and again.
Stayed 2 nights in May 2024
Response from Cody Johnson on May 15, 2024
Christy, thank you so much for taking time out to leave us this wonderful feedback. I'm very pleased that despite our renovation and the noisy construction that you enjoyed your stay with us. It means a lot that you left us such a great review even though a lot of our popular amenities were not available. Not everyone is able be as understanding, and for that we are grateful. We would definitely love to have you back again and again, and I hope each stay in the future will be better than the previous one. Thank you again, and have a wonderful week!

4/10 Poor

Morgan

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
TV channels do not work and hot tub was broken
Stayed 2 nights in Apr 2024
Response from Cody Johnson on May 14, 2024
Thank you for taking the time to leave us your feedback! We are very sorry for the issues you had during your stay. Thankfully we are currently working to fix the hot tub, and we are switching cable companies soon as well. I'm sorry that you caught us at such an unfortunate time. We really hope you come back in the future after everything is tip top and give us another chance to provide you a better experience than this one. Have a great week!

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and away enough from downtown Duluth that it was easy to get to, but close enough that downtown was only about a 10 minute drive, if that.
Stayed 3 nights in Apr 2024
Response from Cody Johnson on May 10, 2024
Thank you so much Nicole for taking the time out to give us your feedback. I'm very happy to hear that you were pleased with your stay! We definitely hope to see you again soon, and enjoy the upcoming weekend.

10/10 Excellent

Victoria

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cody Johnson on May 2, 2024
Thank you so much for leaving us your feedback! We are very pleased to hear you enjoyed your stay with us. We hope to see you back soon, and that you have a great rest of your week and weekend!

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice easy to get too
Stayed 2 nights in Apr 2024
Response from Cody Johnson on Apr 30, 2024
Thank you so much for taking the time to leave us your feedback! We are very glad that you enjoyed your stay with us. We definitely hope to see you back again soon, and that you're having a great week so far! Take care!

8/10 Good

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have been 5* but hot tub was not working when i was there.
Stayed 1 night in Apr 2024
Response from Cody Johnson - General Manager on Apr 30, 2024
Thank you so much for taking the time out to leave us your feedback! I am deeply sorry that our hot tub was out of order during your stay. We are working hard to get it back up and running as soon as we can, and I assure you it will be ready to be enjoyed during your next visit! It was very generous of you to still give us a good rating despite the inconvenience, and we greatly appreciate that. We look forward to seeing you again, and also look forward to making your next stay better than the last. Thank you.

2/10 Terrible

Riane

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was filthy
Stayed 1 night in Apr 2024
Response from Cody Johnson - General Manager on Apr 28, 2024
Thank you for taking the time out to leave us your feedback. I am greatly saddened that you didn't have the best stay, and that we failed to live up to your expectations. We are strive to do our very best to keep each and every guest satisfied, so when we hear that we fell short of that, it gives us a chance to reevaluate and do better going forward. We hope that you give us another chance, as it's been a tough year for us so far with staffing and the upcoming renovation this week, but we'd be delighted to have the opportunity to show you that we can do better. Please give me a call if you have any further questions or concerns, and we hope that you come visit us again soon and that the next stay will be much better than this one.

8/10 Good

Savanah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly, good breakfast options, clean rooms. Definitely would stay again.
Stayed 3 nights in Apr 2024
Response from Cody Johnson on Apr 28, 2024
Thank you so much for taking the time to leave us your feedback. We are happy to hear you enjoyed your stay, and are excited to see you back again soon! Have a great evening.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff
Stayed 1 night in Apr 2024
Response from Cody Johnson on Apr 26, 2024
Thank you so much for taking the time out to leave us your feedback! We are really glad tat you enjoyed your stay. We hope to see you again very soon so we can provide you with another great experience. Have a great evening!

10/10 Excellent

Allegra

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, nice hotub and pool. Breakfast was lovely and the overall stay was relaxing.
Stayed 1 night in Apr 2024
Response from Cody Johnson - General Manager on Apr 23, 2024
Thank you so much for taking the time out to leave us your feedback! We are very glad that you enjoyed your stay with us. We strive to do better every day, and receiving reviews like yours really let's us know we're on the right track. Thank you again, and we hope to see you back again soon!

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, comfy room. Would stay again.
Stayed 1 night in Apr 2024
Response from Cody Johnson on Apr 22, 2024
Thank you so much for taking the time out to send us your feedback! We are very happy to hear that your stay was enjoyable, and we surely hope to see you back at our hotel again soon!

10/10 Excellent

Dallas

Traveled with family
Liked: Amenities
Loved our room, breakfast was amazing. Pool area was in and out of service but we were still able to use it.
Stayed 1 night in Apr 2024
Response from Cody Johnson on Apr 22, 2024
Thank you so much for taking the time to leave us such a great review. We are very happy to hear that our breakfast met your expectations! We apologize that our pool was in and out of order, we are currently trying to fix any and every issue before our busy season hits so we don't run into any issues down the road. I am glad however that you were able to use it briefly here and there. We hope to see you again soon and that the next time is better than the last. Thank you!

10/10 Excellent

Steven

Stayed 1 night in Apr 2024
Response from Cody Johnson on May 11, 2024
Steven, thank you so much for taking time out of your day to leave us your feedback. We greatly appreciate it, and are very happy to know that you enjoyed your stay with us. We hope you have a great rest of you weekend, and we look forward to seeing you again in the future!

10/10 Excellent

Jonna

Stayed 1 night in Apr 2024
Response from Cody Johnson on May 11, 2024
Thank you so much for taking the time out to leave us your feedback! It means a lot to us that you enjoyed your recent stay, and we hope to see you back again soon!

10/10 Excellent

Rodney

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place at a great price.
Stayed 2 nights in Apr 2024
Response from Cody Johnson on Apr 18, 2024
Thank you very much for taking the time out to share your feedback with us! We are glad that your stay was enjoyable and hope to see you back soon so we can provide you with another excellent experience.

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2024
Response from Cody Johnson on Apr 18, 2024
Thank you very much for taking the time out to share your feedback with us! We are glad that your stay was enjoyable and hope to see you back soon so we can provide you with another excellent experience.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Handicap room was exceptional! Staff was helpful and courteous.
Stayed 1 night in Apr 2024
Response from Cody Johnson on Apr 16, 2024
Hello Sandra,Thank you for taking the time to share your feedback with us! We are very happy to hear that you enjoyed your stay and that the handicap accessible room fulfilled your needs. We hope to see you again in the future and wish you a wonderful rest of the week.

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location, the cleanliness of the facility and our room and the kindness of the staff!
Stayed 1 night in Apr 2024
Response from Cody Johnson on Apr 18, 2024
Thank you very much for taking the time out to share your feedback with us! We are glad that your stay was enjoyable and hope to see you back soon so we can provide you with another excellent experience.

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Cody Johnson on Apr 22, 2024
Thank you so much for taking the time out to send us your feedback! We are very happy to hear that your stay was enjoyable, and we surely hope to see you back at our hotel again soon!

10/10 Excellent

Taylor

Traveled with partner
Liked: Amenities, property conditions & facilities
Check in was easy. The lady at the front desk was newer but she was very nice and helpful when we told her there were a few minor things broken in our room (half broken shower curtain rod, tv was saying “no service”. Besides that, it seemed clean and it was a pretty quiet stay. Breakfast had decent options (I do wish they had more options like fruits or almond milk) and was the breakfast area was open for a good amount of time! Loved swimming in the pool & hot tub!
Stayed 2 nights in Apr 2024
Response from Cody Johnson on Apr 22, 2024
Thank you so much for taking time out of your day to send us your feedback. I am very sorry that you experienced these issues during your stay. We appreciate that you let us know so we can get them fixed right away. I will definitely take your suggestions into account when ordering for breakfast, as we want to offer the best variety ad possible. We hope to see you again soon! Until then have a great day!

4/10 Poor

Bradley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible breakfast. Sign also stated it ended at 1030. However it was over at 945
Stayed 2 nights in Apr 2024
Response from Cody Johnson on Apr 22, 2024
Thank you for taking the time out to leave us your feedback! I truly apologize that our breakfast did not live up to your expectations. I have since sat down with our breakfast attendant to share your feedback and endure that this doesn't happen again in the future. We hope that you give us another chance to give you a better experience than the last. Have a wonderful day!

8/10 Good

Kristjan

Traveled with partner
Liked: Cleanliness
Whirlpool was amazing even though it was confusing to turn on with the dials being broken. Everything was clean and comfortable. 30 minutes before checkout time room service attempted to barge in but luckily I had the door locked.
Stayed 1 night in Apr 2024
Response from Cody Johnson on Apr 22, 2024
Thank you so much for taking the time out to send us your feedback. I truly apologize for the mishaps that occurred during your stay but am glad to hear that overall things went well. We have since replaced the timer dial on the hot tub, so thank you for letting us know your experience! We hope to see you again in the future. Have a great day!

2/10 Terrible

Toni

Stayed 1 night in Apr 2024
Response from Cody Johnson on May 2, 2024
Thank you so much for leaving us your feedback, we greatly appreciate it. Unfortunately it seems like you didn't have the best experience with us, and for that I deeply apologize. I'd like to hear more about what went wrong during your stay so we can rectify any issues you had, you can reach me directly at the hotel. Either way I hope you consider giving us another chance in the future so we can provide you with a better experience than this one. Thank you and have a great day.

10/10 Excellent

Cathryn, Marquette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was awful!!
Stayed 1 night in Mar 2024
Response from Cody Johnson on Apr 18, 2024
Thank you very much for taking the time out to share your feedback with us! I deeply apologize that our parking situation was not favorable, however we are glad that the rest of your stay was enjoyable and hope to see you back soon so we can provide you with another excellent experience.

8/10 Good

Douglas

Stayed 1 night in Mar 2024
Response from Cody Johnson on Apr 22, 2024
Thank you so much for taking the time out to send us your feedback! We are very happy to hear that your stay was enjoyable, and we surely hope to see you back at our hotel again soon!

10/10 Excellent

Allan

Traveled with family
Like the area
Stayed 1 night in Mar 2024
Response from Cody Johnson on Apr 18, 2024
Thank you very much for taking the time out to share your feedback with us! We are glad that your stay was enjoyable and hope to see you back soon so we can provide you with another excellent experience.

10/10 Excellent

Beverley

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Convenient, quiet location.
Stayed 1 night in Mar 2024
Response from Cody Johnson on Apr 18, 2024
Thank you very much for taking the time out to share your feedback with us! We are glad that your stay was enjoyable and hope to see you back soon so we can provide you with another excellent experience.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, helpful staff and a great breakfast
Stayed 1 night in Mar 2024
Response from Cody Johnson on Apr 18, 2024
Thank you very much for taking the time out to share your feedback with us! We are glad that your stay was enjoyable and hope to see you back soon so we can provide you with another excellent experience.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Cody Johnson on Apr 18, 2024
Thank you very much for taking the time out to share your feedback with us! We are glad that your stay was enjoyable and hope to see you back soon so we can provide you with another excellent experience.

10/10 Excellent

Ronell

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price, convenience, staff were awesome, nice breakfast!
Stayed 1 night in Mar 2024
Response from Cody Johnson on Apr 18, 2024
Thank you very much for taking the time out to share your feedback with us! We are glad that your stay was enjoyable and hope to see you back soon so we can provide you with another excellent experience.

10/10 Excellent

Chantillylace

Stayed 1 night in Feb 2024
Response from Cody Johnson on Apr 18, 2024
Thank you very much for taking the time out to share your feedback with us! We are glad that your stay was enjoyable and hope to see you back soon so we can provide you with another excellent experience.

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Feb 2024
Response from Cody Johnson on Apr 18, 2024
Thank you very much for taking the time out to share your feedback with us! We are glad that your stay was enjoyable and hope to see you back soon so we can provide you with another excellent experience.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Rochelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Christopher J

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not what it used to be
We’ve stay at this place several times in the past for our son’s ski races at Spirit Mountain which it’s extremely convenient and breakfast is a plus, or so we thought! This time around we were extremely disappointed that by 7:30, there we no eggs left, barely any food including coffee. I had to keep asking the front desk guy for more coffee, more creamers, more eggs, etc. The hotel was filled with skiers so breakfast is a plus when you have to run early in the morning to the mountain so having no breakfast like advertised, was a major disappointment.
Stayed 2 nights in Feb 2024

6/10 Okay

Steven

Traveled with group
Disliked: Amenities, property conditions & facilities
Needs a lot of help. Used to be a nice place a place and is average at best. Needs a lot of help, not unsafe or gross but definitely no longer my preferred place to stay.
Stayed 2 nights in Jan 2024

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was fine. The rooms could've been somewhat cleaner (dirty hand towel, bugs in the windowsill, and ripped curtains) and there was an odd smell when you first walk into the lobby.
Stayed 1 night in Jan 2024

8/10 Good

Gerald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed the night while out shopping. Nice staff nice clean room
Stayed 1 night in Jan 2024

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great staff and great spot to enjoy Spirit Mountain.
Stayed 1 night in Jan 2024

6/10 Okay

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smack next to a semi truck stop for fuel. Also right next to train tracks. Both loud until around 10, 11 then nothing. Pool not working but hottub was. Terrific price! And brkfst! Very clean and friendly.
Stayed 1 night in Jan 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

4/10 Poor

Andrew

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty unorganized lobby, Front desk front lady was upset I booked through Expedia and realy let me know about it. All while checking me in with a baby on her hip.Planned to stay here for the convenience to Spirit Mountain. Family skiing for the weekend, and was looking forward to the hot tub. She failed to mention that the hot tub and pool are down and nonfunctional. And a boys hockey tournament was in town (nothing against the hockey boys but it was pretty loud) we ended up just staying somewhere else (with a hot tub)
Stayed 2 nights in Jan 2024

6/10 Okay

Christopher

Stayed 1 night in Jan 2024

6/10 Okay

Therese

Traveled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Michelle

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Convenient location
Stayed 1 night in Jan 2024

8/10 Good

Ken

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ski Spirit Mountain
Stayed 1 night in Jan 2024

2/10 Terrible

Elizabeth

Stayed 2 nights in Dec 2023

4/10 Poor

Gena

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at 6pm and our room was not ready yet. When we finally got our room, the door did not lock.
Stayed 1 night in Dec 2023

2/10 Terrible

Maria

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poorly managed and not kept up
Stayed 1 night in Dec 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice cozy rooms good breakfast
Stayed 2 nights in Dec 2023