Diane, Thank you for the kind words and for being our guest. If you ever set out to explore this far north from Florida again, please stop in at the Aerie Inn and say "hi." We'd love to see you again.

Jessica, Thank you for being our guest and for the excellent rating. We are so glad you found your experience at the Aerie Inn of Vermont worthy of a perfect score. Please come see us again.

Elan, Thank you for being our guest as you traveled around New England and the mid-Atlantic states. We have much to offer our guests, but we'd have to disagree that stale air is among those offerings. The inn is surrounded by the mountains you mentioned and is therefore the fortunate recipient of unlimited fresh air. We're glad you enjoyed our hospitality and your accommodations and hope to see you again.

Jessica, We're so sorry you left with a negative impression and disappointed you didn't voice your dissatisfaction during your stay so that we could address your concerns in the moment. We thought you had an enjoyable visit with your son in the area and with visiting Burlington where you had spent time with your grandparents decades ago. Your husband asked us to recommend a restaurant for lunch and your dog seemed to enjoy the grounds and meeting people. Your experience with us seems to mirror that of most guests, yet they view us favorably and highly recommend us. We're sorry your review reflects otherwise.

Joe, We're so glad you found us on a rainy Saturday while driving around and that you enjoyed the many amenities the Aerie Inn provides. We look forward to welcoming you and Mandy back soon.

Thank you so much for being our guest and for appreciating all the Aerie Inn of Vermont has to offer. You're welcome to stay any time you return home to visit family in the Green Mountain State.

Lynn, We're honored we were your favorite spot on your weeklong trip. The chocolates, which are made in Vermont, and the soaps, which are made by the owner of the inn, are just two of the personal touches we provide that guests tell us they appreciate. Should you, your husband and Jeepers make your way back to Vermont from Georgia, we'd be delighted to have you as our guest again.

Chad, Thank you for your kind words. We're so glad you and your wife Jessica could spend a night at the Aerie Inn while visiting friends in the area and touring New England. Thanks, too, for letting us know you appreciated the handmade soaps and the made-in-Vermont chocolates we provide our guests as a welcome to the inn. We look forward to welcoming you back!

Mary, Thank you for sharing your positive experience and for being our guest. You were almost the only one here the night you stayed. We did have another guest at the other end of the inn. But even when fully booked, the inn is an oasis of peace and quiet. We're glad you were able to experience it.

We're glad you enjoyed your stay and hope to see you again if your travels bring you to the area.

Gregory, Thank you for being our guest and for sharing your positive experience. We look forward to welcoming you back to the Aerie Inn whenever you're in East Dorset again.

So glad you, your partner and pup were able to get away and spend the night with us. It's nice to know you enjoyed the personalized touches -- like our handmade soap and made-in-Vermont chocolates -- placed in the rooms. We look forward to welcoming you back to the Aerie Inn of Vermont.

We're so glad you, your wife and dog enjoyed your stay, and that we were able to help you with your car issues so you could safely begin your return trip to Arizona. Thanks for noting the "imported" Jersey Shore hospitality you experienced in the Green Mountains of Vermont! We like to think we've made the state a better place.

Now you know why we refer to our location as secluded! We're two miles from a general store and seven miles from the nearest town with restaurants and shops, so transportation does come in handy. The upside of being in a remote place is the quietness you noted. We are the perfect recipe for getting away from it all. Thank you for being our guest.

Thanks so much for staying with us. We're glad you had such a nice time. As you noted, we are located in a secluded area that is just a quick car ride away from restaurants and shops. Our private setting ensures the unparalleled view is unmarred. We look forward to welcoming you to the Aerie Inn in the future.

Thank you for your kind words. We're so glad you had a great time staying with us and that you appreciated the homemade touches we strive to provide.

It's our recollection that you arrived after the office closed and that you did not check in with the staff. We're sorry you found that to be unsatisfactory. We do not recall an offensive odor in the room prior to your arrival. Our apologies for your unpleasant experience.

Breakfast is not available and all of our settings with third-party booking sites indicate our preference as "Breakfast not available." Unfortunately, third-party booking sites refuse to update our information. It has been more than a few months since breakfast has been offered; it has been two years. The best advice we can give you is to contact the property directly for the most accurate information as to amenities offered and to avoid third-party booking sites that are unaccountable for the misinformation they publish.

Excellent review! Thank you so much for being our guest.

Thank you for your kind words. As you realized during your time with us, the internet and television cannot compete with the natural scenery. We work hard to maintain the rooms to a standard appreciated by guests and we let Mother Nature do the rest. We'd love to welcome you back to the Aerie Inn of Vermont someday.

Thank you for staying with us. We're glad your rescue Chiweenie was able to bring his people to the Aerie Inn for such an enjoyable visit. We'd love to welcome you back in the future.

Thank you for your kind words. We strive to maintain the high standards our guests expect. We're so glad you enjoyed your brief time with us and look forward to welcoming you back to the Aerie Inn of Vermont for a longer stay.

Thank you so much for the kind words. It seems you like everything about the Aerie Inn that we do! We look forward to welcoming you back someday.

Natalie, Thank you for taking the time to share your thoughts on your experience, and for accentuating the positives first. When you checked in, we discussed at length your disappointment over the erroneous information published online that breakfast was included with the room. We had already informed you, by email several days prior to your arrival, that our settings with the third-party booking site indicate "breakfast not available." We encouraged you to contact Hotels.com to try to get an understanding of why it continues to publish incorrect information, and we commended you for contacting Hotels.com when you checked in. We were very clear no meal is included with the room. Also, it was clear on the site you used to enter your credit card information that no meal was included with the room as it was stated twice on the page. We offered, although we were under no obligation to do so, to try to sell your nights in order to refund your charges. You declined our offer. As for your arrival time during the busiest time of our year, we are asking guests to give us a little extra time to prepare rooms to the clean standards you experienced. We're sorry you were inconvenienced. We are located in a secluded area, surrounded by mountains. The WiFi service is slow. We were very frank about that. More than anything, we are sorry the lack of breakfast here, an amenity we repeatedly informed you was not available, has so affected your visit to Vermont.

We're so glad you discovered the hidden gem that is the Aerie Inn and that you enjoyed your stay. Thank you for being our guest!

Thank you so much for the great review. We appreciate you choosing the Aerie Inn of Vermont for your stay and and glad you found everything to your satisfaction.

We're so glad you enjoyed your stay with us. Thanks for letting us know what features of the inn appealed to you most.

Tammy, Thank you for an excellent review! We're so glad you had a great visit with us. We enjoyed having you and your son join us at the fire pit, too. Hope to see you, your family and your pug at the Aerie Inn again.

10 out of 10! Wow, we're impressed and delighted by such a great score. Thank you so much and thank you for choosing the Aerie Inn of Vermont for your stay.

Kenneth, Thank you for staying with us Aug. 27-29, 2021. We're glad you and your group had a nice time at our secluded inn. We hope to welcome you back again sometime.

Robert, Thank you and your wife for staying with us. We enjoyed having you as our guests and are glad Jackson enjoyed the property, too.

So glad you and your pet enjoyed your time with us. There's a lot of lawn here for a curious dog to explore! Hope to see you both back at the Aerie Inn in the future.

Thank you for your kind words. We're glad you enjoyed your stay with us. We look forward to welcoming you back, perhaps when the weather is more conducive to using the firepit.

Thank you for the compliment. We're glad you enjoyed your stay and look forward to welcoming you back over and over again. Please make sure you identify yourself to us when you visit again so that we can thank you in person for your kind review.

Thank you for the great rating. Please let us know what we can do to earn a 10 out of 10 from you when you visit again.

Thank you for your kind words. We're so glad you enjoyed your stay. We look forward to welcoming you back again.

We're so glad you enjoyed your stay. It's always a pleasure to welcome guests who appreciate the qualities of the Aerie Inn, which, as you noted, is removed from the hustle and bustle of the world yet conveniently close to several shopping and entertainment venues. Thank you again for the kind words. We look forward to seeing you again the next time you're in East Dorset.

Thank you for sharing your concerns. We're sorry you had such a disappointing experience as our goal is to deliver great customer service to every guest, every visit. As you arrived one day after the governor of Vermont lifted all COVID restrictions following more than a year of limitations on the hospitality industry, we would hope you would understand that all pre-pandemic amenities would not be restored immediately. When setting up our preferences with booking engines, we indicated that breakfast is not available and that pets are allowed with a per-night fee assessed. Not all our rooms are pet friendly. We were unaware that your party was traveling with a pet until check in, which caused the last-minute notice that a pet fee would be assessed. Since you booked with Expedia, we encourage you to address your concerns about the misinformation on breakfast and the lack of information on pet fees directly with the booking company as it would appear our settings are not accurately reflected on the site. There are coffee condiments, including non-dairy creamer, and coffee makers in each room. Ice is available upon request. We apologize for the construction on the premises, but hope our guests recognize we have no control over Green Mountain Power, its projects or its scheduling of those projects. Again, we're sorry you were disappointed in your stay. As we were unaware of your dissatisfaction, there was no opportunity to address it. We will continue to strive to improve our performance.

The governor did not lift COVID restrictions in Vermont until June 15, two weeks after your stay. In addition to that, breakfast has not been available for two years. We're glad you had a nice stay and enjoyed the area.

Thank you for your comments. We'll be sure to inspect all our rooms before guests check in and we'll continue to work to improve our performance.

Thank you for the kind review. We hope you'll come stay with us again when you're in the area.

We're glad you enjoyed your stay and hope to see you again if your travels bring you this way in the future. And personally we agree - we like a firmer mattress, but not everyone else does.