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“Very nice, friendly staff”

“Friendly staff and great room highly recommend ”

“The accommodation itself was nice and we had a good meal in Charlie’s. We were disappointed to find out that the spa was an additional £65 per person and didn’t think that was overly clear when we booked as otherwise we would’ve picked a different option. Regardless, we paid it after we the facilities were listed and frustrated to find out one of the saunas were out of order. We were celebrating our ‘mini-moon’ and overall we were a bit disappointed with the experience and value for money.”

“Property a bit tired and needing a bit TLC, Clean comfy beds and lovely staff, friendly and attentive.”

“Staff and food were very good but stay was let down by a few niggles. I had booked a table for dinner but there was no record of it when I arrived. I had also asked for a room with a walk in shower but didn't get it. The biscuits on the tea tray were the smallest pieces of shortbread I have seen made worse by having no biscuits at all on my second night. The tea bags had not been replenished and why leave 3 cartons of long life milk for 2 people? I have stayed in many hotels with my dog and this...

“It is ok, but bring your own toiletries”

“Hotel is very pet-friendly and hence the reason for our visit. We stayed in a 1 bedroom cottage which was ideal for us and our dog. The only criticism is the food at Spike's Bar (at the golf club) was a little bit disappointing.”

“Great location in the town of Kelso. Staff helpful and friendly. Peaceful garden overlooking the river.”

“I would normally say nothing rather than write a bad review but this place was so bad - the room in particular, the fact that no one cared and it showed , the lack of maintenance or bothering about customers , i think other guests should be aware. We could have put up with having to search for someone to check us in, the dirty carpets, battered dirty paint work, incredibly slow service , being made to feel an inconvenience for having dinner ( food was nice when we eventually got it) and not...