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Reviews of The Hub Boutique Hotel

3 out of 5
The Hub Boutique Hotel
217 Main Road, Walmer, Gqeberha (Port Elizabeth), Eastern Cape

Reviews

8.2

Very Good

Rating 10 - Excellent. 20 out of 66 reviews" "
Rating 8 - Good. 33 out of 66 reviews" "
Rating 6 - Okay. 8 out of 66 reviews" "
Rating 4 - Poor. 5 out of 66 reviews" "
Rating 2 - Terrible. 0 out of 66 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

JM

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Ren on Aug 1, 2022
Thank you so much Chelsea for your rating! We really do appreciate it and hope to see you again! Thank you again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
OK but could be better
Service and price were good, but found the room less than ideal. Having a huge somewhat noisy fan above the bed rather than air conditioning made it difficult to sleep, there was no hot water when I arrived in the middle of the afternoon and the mattress was on the hard side.
Stayed 1 night in Mar 2020

10/10 Excellent

Marie, Los Angeles, CA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely in every way. The rooms were clean and very comfortable. The hotel was very quiet, but it was warm and welcoming. It felt like home. I absolutely loved the free breakfast every morning and the caring, attentive manner of the staff, especially the Manager, Brownwyn. I will always remember my beautiful stay at the Hub Boutique Hotel, and hope to be in the position to return there in future.
Stayed 9 nights in Jan 2020
Response from Ren on Feb 19, 2020
Thank you so much Marie for your kind words and feedback! We really do appreciate it and we too hope to see you again! Thank you!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast .Room with kitchen was good pity no air on.Pool not very inviting
Stayed 3 nights in Jan 2020
Response from Ren on Jan 24, 2020
Thank you so much Anonymous for your feedback and rating! We do appreciate it. We have given the pool a good dose of chlorine now that most of our guests have checked out this week - it was a busy time in the swimming pool. Thank you and hope to see you again!

8/10 Good

Molefi Johannes

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Ren on Jan 22, 2020
Thank you so much Molefi Johannes! We really do appreciate your rating! Hope to see you again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Although I would not rave about this hotel, it was in a very convenient lacation, with friendly staff and good value for money.
Stayed 1 night in Jan 2020
Response from Ren on Jan 22, 2020
Thank you so much! We do appreciate your kind words!

4/10 Poor

Mbali, Johannesburg

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Half the time the time there was noone at reception . Their breakfast was not to my satisfaction. The hotel rooms are nice and spacious. I was shocked when we arrived there were two rolls of toilet paper when we got back to our room they took one away. The other night we came back with takeaways but realized they unplugged the bar fridge. We checked out by leaving keys at the reception counter because we waited for 20mins and there was no one at reception. They allowed in a very early check in though that was nice of them.
Stayed 2 nights in Jan 2020
Response from Renee on Jan 10, 2020
Thank you Mbali for your feedback. Upon investigation to your review the following information was provided by our Manager and receptionist on duty at the time. Please be advised that our breakfast is served from 06:30 - 09:30 each morning. On both mornings our Manager, who is always available during breakfast, noticed that you came for breakfast at 09:20. Our standard English breakfast, which is a FREE breakfast is not a buffet. Rather, we serve muffins, an array of cereals, yoghurts, fruit and a selection of bread. We also provide eggs, bacon, either pork or beef sausages and bacon. We apologise if this was not sufficient and to your liking. We do have a bell and a phone at reception, so if one of our staff members are perhaps in the kitchen, upstairs or in the laundry, a quick ring of the bell will alert them and they will be more than happy to attend to your needs. Thank you

8/10 Good

Mzekelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
December Stay
Overall, a great stay Really enjoyed my time and Thembi was a great help. She went out of her way to ensure we had a great stay.
Stayed 3 nights in Dec 2019
Response from Ren on Jan 7, 2020
Thank you Mzekelo for choosing to stay with us and for your rating and kind words. We really do appreciate it and hope to see you again!

10/10 Excellent

Wendy, PE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so neat n clean. The dining room was set up nicely n the breakfast is to die for. The staff is so friendly n willing to help. Thembi was always willing to help, with the smile on her face. I had some privacy. It felt like home.... I will always go back. I really loved it. Well done The hub staff
Stayed 2 nights in Dec 2019
Response from Ren on Dec 15, 2019
Thank you so much Wendy! We so appreciate your rating and feedback and words of encouragement! We do hope to see you again soon!

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, everything still new. Friendly staff.
Stayed 1 night in Nov 2019
Response from General Manager on Nov 25, 2019
Thank you so much for your kind review and generous feedback. We really do appreciate it and hope to see you again! Warm regards

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Upon arrival my room had issues with the curtains that did not close and when I asked the staff to move me they told me the manager says too bad that gap is too small to moan about and if I don't like it I can leave. I then said I am happy to fix it it was just a matter of the bracket being in wrong place and they again said leave if you want. then later the manager came to me and said I must leave if I am not happy. with all due respect if I pay full price for accommodation then the least I expect is the curtains to close and not be told it doesn't matter. The rest of the staff especially the lady at reception however was quick to help me and found me an alternative room. so that was nice.
Stayed 3 nights in Oct 2019
Response from General Manager on Nov 25, 2019
Good day Ms Jonker Thank you for taking the time to review the Hub. Ms Jonker, please understand that unfortunately we cannot allow guests to use screwdrivers to take down curtain rails and reposition them. I was on duty that day in the office and the tone that my manager used was not as is reflected in your review at all. It was upon my instruction that after her showing you three rooms, all of which you were unhappy with, I asked her to please communicate with her, that we would be more than happy to refund you your money as it was clear that you were not happy with our accommodation at all - and we would not want an unhappy guest staying with us. At no point did we ever say that I quote "'if I don''t like it then I can leave"', or too bad'' We are sorry for the inconvenience of the curtain not closing and you will be happy to know that I myself went up and removed it and it is now closing.

8/10 Good

Tlou

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
I enjoyed my vacation. The only challenge was the bed. It wasn't king bed as advertised, but two single beds put together. There was a time we had to push them together because they were moving apart. There was also no lotion which I expected. But, apart from that, the Hub Boutique is great.
Stayed 3 nights in Sep 2019
Response from General Manager on Nov 25, 2019
Thank you Tlou for your kind words and feedback. We do appreciate it and trust we will see you again. Warm regards

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Business Accommodation
The place was amazing
Stayed 5 nights in Apr 2019

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value small hotel
This hotel was well priced and in a good location for the event that we were attending. We were a large group and the hotel made an effort to accommodate our requests. The rooms were adequate, clean and comfortable. We were intrigued by the box TV in an otherwise new hotel although others had flat screen TVs in their rooms. Breakfast was adequate, but exactly the same everyday - with the kitchen getting overwhelmed if lots ordered at the same time. We'd stay here again.
Stayed 4 nights in Mar 2019

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place, friendly staff, clean rooms. The only thing missing is an elevator and air conditioning in the rooms.
Stayed 4 nights in Mar 2019

8/10 Good

Tando

Liked: Staff & service, property conditions & facilities, room comfort
Will be back!
Great hotel but my allocated room was not spotlessly clean. The carpet could do with a vacuum cleaner. Location is perfect and central to all critical amenities.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a fine stay
I stayed at The Hub for one night and chose the place due to the proximity to the airport. The Hub seems very new, and everything is very clean and comfortable. You need to ask for the WiFi password in reception (which they seem rather reluctant to hand out) and the breakfast is nothing special. But overall a very fine hotel for a one night stay.
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveler

Stayed 1 night in Dec 2018

10/10 Excellent

LEBOGANG K

Honestly very beautiful and well kept place, staff super friendly, we really enjoyed our stay
Stayed 2 nights in Nov 2018

4/10 Poor

Danny

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
bad
no air condition ,not clean,bad wifi
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Ren on Aug 23, 2018
Thank you for your rating!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Ren on Aug 23, 2018
Thank you for your rating!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Ren on Aug 23, 2018
Thank you for your rating!

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Average.
Very average, poor internet, need to drive to get something to eat/drink. Furniture in room was very uncomfortable.

6/10 Okay

Iris venter

Liked: Cleanliness, room comfort
Not for us
Not a good nights rest; staff are loud, disturbing guests with rooms in close proximity. At 6am we were again woken up by the breakfast staff talking and laughing. Will not stay there again. It is a great pity as the location plus the design of the place is good. Standards are dropping as we speak...towels were white, mentioned this to the manager who was was not concerned. We travel 3 weeks of every month our level of well being is very important, sometimes the affordability is of no concern. Although well priced and location is good our SANITY is more important.

10/10 Excellent

Siyabulela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
It was amazing. The TVs in the room are a little old school but other than that it’s awesome, you forget you’re even in PE

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

8/10 Good

Chris, Bassersdorf, Switzerland

Liked: Cleanliness, staff & service
Nice place located in safe area
I would go back if back in P.E. Place was clean, safe, staff was friendly. Only negative point - no elevator, hence bags have to be carried up the stairs.
Stayed 2 nights in Jan 2018
Response from The Hub on Feb 5, 2018
Thank you for your feedback and for choosing to stay with us at the Hub Chris! Yes - we agree an elevator would be ideal, but we are only 2 floors and it was not a viable option for us - we thank you for your understanding though!

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very pleasant stay, the Hub is run by friendly, helpful staff who were always on hand to answer queries and give advice. Our room was clean and modern, however although there was a ceiling fan it would have benefited from having air-conditioning.
Stayed 3 nights in Jan 2018
Response from The Hub on Feb 5, 2018
Thank you Ian for choosing to stay with us at the Hub and for your kind words and feedback. We have chosen not to put in airconditioners as we are striving to be more green friendly and electricity economical. Our gardens are watered by borehole and we have Heat pumps that supply hot water to all our rooms instead of geysers which is another cost effective way of saving on electricity and hence the environment. We do hope to see you again!

6/10 Okay

Fernando

Liked: Cleanliness, property conditions & facilities
Good
The hotel looks good and modern, and the room is quite comfortable. the only think that bothered me was the bathroom with a upper window to inside the room that promotes an embarrassing symphony of undesired noises coming from inside the bathroom (e.g someone in the toilet)
Stayed 1 night in Jan 2018
Response from The Hub on Feb 5, 2018
Dear Fernando Thank you for choosing to stay at the Hub and for your feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing though the check in process was a bit disturbing.
Stayed 1 night in Dec 2017
Response from The Hub on Feb 5, 2018
Dear Anonymous Thank you for staying with us at the Hub - and for your feedback. Please clarify on the check in process so that we can follow up thank you

10/10 Excellent

M A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front office staff are amazing (the lady and the gent as well as the manager) and I am impressed that they even help at break fast time. Will definately recomend this hotel.
Stayed 4 nights in Jul 2017

10/10 Excellent

Van

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
Friendly staff and great breakfast. Very clean and modern decor. Great hotel overall!
Stayed 12 nights in Jun 2017
Thank you for the great review - we strive to please! We so enjoyed hosting you and look forward to doing so again in the near future. Warm Regards, The Hub Hotel Team

8/10 Good

MICHAEL

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2017
Thank you for your kind review - we so enjoyed hosting you! Please visit us again soon.

8/10 Good

Jaco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
I always enjoy my stay at the Hub the staff are friendly and helpful.

8/10 Good

Mamotheba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A weekend in a nice hotel
The hotel is conveniently located in a suburb but entrance is off a very busy road. It served our purpose as we were attending a wedding. Rooms are comfortable and staff was helpful and friendly

8/10 Good

Nomfundo

Liked: Staff & service, property conditions & facilities

4/10 Poor

KERWIN

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Comfortable but..........
Booked in for 2 nights. The first morning made coffee in the room and left early for an appointment and got back late that afternoon. Trying to enter the parking was difficult as a bakkie had parked in the first parking trying get passed it was tight so I reversed a bit out the gate so I could turn and the gate closed onto my bakkie scratching the back of it. The sensor at the gate needs to be checked. In the early hours of the following morning we were woken up to an alarm that was going off, it went off a few times waking us up every time. At breakfast it went off again and a staff member ran to the office to switch it off. I wanted to make coffee for my wife and I earlier that morning in the room only to see that the coffee and milk were not replaced from the day before. Toilet paper was also not replaced and ran out so my wife had to use tissues she had with her. The Hotel is in a good location and nice comfortable bed, but it was not a good experience for us..

8/10 Good

Raymond, George, W Cape.

Liked: Cleanliness, property conditions & facilities, room comfort
New hotel with good facilities in Walmer.
Clean and comfortable with adequate breakfast. No, I do not want to add more characters to this review.

8/10 Good

Verified traveler

Liked: Staff & service
We had a comfortable stay and the staff were incredibly helpful.

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and neat but
Room was ok. Disappointed in lack of proper shower. Combi bath/shower doesn't work for everyone. I prefer a real shower and not a showerhead in a bath tub. The basin was also blocked. Too many Ants at the breakfast table. It just spoilt a rather pleasant stay

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Espaçoso e confortável.
Ficamos apenas um dia. O quarto é muito bom e o café da manhã também. O único problema é algo que está acontecendo na África do Sul inteira. A luz é cortada várias vezes ao longo do dia em alguns lugares causado por um crise energética no país. Quando chegamos estava tudo apagado. O hotel tem gerador e tudo funciona normal exceto as tomadas. O staff foi bem atencioso e explicou tudo pra gente.
Stayed 1 night in Mar 2020
Response from Ren on Mar 13, 2020
Thank you so much for your kind words and feedback. It was lovely to have you. Yes unfortunately our country is in an electricity crisis - thank you for your kind understanding. We do appreciate it. We hope you will visit our beautiful country again!

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Ren on Jan 24, 2020
Thank you Roland! We do appreciate your rating thank you so much!

10/10 Excellent

LUIS HENRIQUE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Stefan, Växjö

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019