표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 1005개 이용 후기 중 573개" "
10 - 훌륭해요
573
평점 8 - 좋아요. 1005개 이용 후기 중 299개" "
8 - 좋아요
299
평점 6 - 괜찮아요. 1005개 이용 후기 중 69개" "
6 - 괜찮아요
69
평점 4 - 별로예요. 1005개 이용 후기 중 34개" "
4 - 별로예요
34
평점 2 - 너무 별로예요. 1005개 이용 후기 중 30개" "
2 - 너무 별로예요
30
9.2/10
청결 상태
9.2/10
직원 및 서비스
8.6/10
편의 시설/서비스
8.6/10
숙박 시설 상태 및 시설
8.8/10
친환경
이용 후기
10/10 - 훌륭해요
DONGJUN
출장 여행
2022년 6월 14일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
위치도 좋고, 쾌적함
DONGJUN
2022년 6월에 5박 숙박함
답변 제공: Reception Team 님, 2022년 6월 16일
Thank you for your positive review. Hope to see you soon.
8/10 - 좋아요
Knut 님, Ottobrunn
가족 여행
2024년 5월 25일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Die Lage des Hotels ist perfekt, man ist schnell in der Altstadt und bei den Sehenswürdigkeiten. Etwas bemängeln muss ich das Frühstück, es sollte jeden Morgen Rührei geben, nicht nur an ausgewählten Tagen. Zimmer modern eingerichtet und sauber.
Knut
2024년 5월에 5박 숙박함
답변 제공: Sathish - Assistant Night Manager, Apex Hotel. 님, 2024년 5월 26일
Dear Knut,Thank you for sharing your feedback with us. We're thrilled to hear that you found our location perfect and convenient for reaching the old town and the sights. We're also glad that you appreciated the modern furnishings and cleanliness of our rooms.However, we regret to hear about your dissatisfaction with our breakfast offerings. We understand that you would have preferred to have scrambled eggs available every morning. Your feedback is important to us, and we will certainly consider your suggestion as we continually strive to improve our services.Thank you once again for your valuable feedback. We hope to have the opportunity to serve you better in the future.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.
10/10 - 훌륭해요
Thomas
2024년 5월 24일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed my stay
Thomas
2024년 5월에 2박 숙박함
답변 제공: Lauren 님, 2024년 5월 25일
Dear Thomas,Thank you for booking Apex City of Edinburgh for your stay.We are delighted to see you have enjoyed your overall stay with us.We hope to welcome you back again soon.Kind Regards,Lauren l Assistant Night ManagerApex City of Edinburgh
10/10 - 훌륭해요
Raul
2024년 5월 22일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
-
Raul
2024년 5월에 3박 숙박함
답변 제공: Angelika | Duty Manager Apex City Hotel 님, 2024년 5월 22일
Dear Raul,Thank you for taking the time to provide a review of your experience and rating 5/5!We are happy to read that you have enjoyed your stay.We hope to have an opportunity to welcome you back in the future.Kind regards,
10/10 - 훌륭해요
Gary
연인과의 여행
2024년 5월 21일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Can not recommend this hotel enough for being ultra modern and situated in arguably the best area in Edinburgh. I would not even look at another hotel if i went back.
Gary
2024년 5월에 2박 숙박함
답변 제공: Sathish - Assistant Night Manager. 님, 2024년 5월 23일
Dear Gary,Thank you so much for your glowing review! We are thrilled to hear that you had such a positive experience at our hotel. Your kind words about our modern amenities and prime location truly mean a lot to us.It's wonderful to know that we are your top choice in Edinburgh. We strive to provide our guests with an exceptional experience, and your feedback affirms the hard work we put in every day.We look forward to welcoming you back on your next visit to Edinburgh. Thank you once again for your recommendation and for being our valued guest.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.
8/10 - 좋아요
Daniel
2024년 5월 19일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
If you’re coming to Edinburgh for the castle this is a great hotel to stay at. You’re only 5 minutes to the castle and can see it from the front doors!
Daniel
2024년 5월에 4박 숙박함
답변 제공: Angelika | Duty Manager Apex City Hotel 님, 2024년 5월 21일
Dear Daniel,Thank you for choosing Apex City Hotel for your stay.We are happy to read that you have enjoyed your stay, especially our location.We hope to have an opportunity to welcome you back in the future.Kind regards,
8/10 - 좋아요
Paul
2024년 5월 19일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Paul
2024년 5월에 1박 숙박함
답변 제공: Angelika | Duty Manager Apex City Hotel 님, 2024년 5월 21일
Dear Paul,Thank you for choosing Apex City Hotel for your stay.We are happy to read that you have enjoyed your stay.We hope to have an opportunity to welcome you back in the future.Kind regards,
10/10 - 훌륭해요
Tracy
2024년 5월 15일
좋아요: 청결 상태, 직원 및 서비스
Tracy
2024년 5월에 2박 숙박함
답변 제공: Angelika | Duty Manager Apex City Hotel 님, 2024년 5월 16일
Dear Tracy,We are happy to read that you have enjoyed your stay with us. Thank you for taking the time to provide a review of your experience with us.We hope to have an opportunity to welcome you back in the future.Kind regards,
8/10 - 좋아요
Ana
연인과의 여행
2024년 5월 10일
좋아요: 직원 및 서비스, 편의 시설/서비스
Room was clean, large and renovated but the rest of the hotel was a bit run down, although after the rooms maybe the rest will also be done
Ana
2024년 5월에 4박 숙박함
답변 제공: Angelika | Duty Manager Apex City Hotel 님, 2024년 5월 10일
Dear Ana,Thank you for choosing Apex City Hotel and taking the time to provide a review. We really appreciate it.We are happy to read that you have enjoyed your stay, especially our renovated rooms.We hope to have an opportunity to welcome you back soon.Kind regards,
10/10 - 훌륭해요
ginger
가족 여행
2024년 5월 9일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was 5 stars, central to everything Edinburgh! Requested a castle view and received the most pictur perfect magical castle window view. Service impeccable and parked easily. Highly recommend!
ginger
2024년 5월에 2박 숙박함
답변 제공: Sathish - Assistant Night Manager 님, 2024년 5월 9일
Dear Ginger,Thank you so much for your wonderful review! We're thrilled to hear that you found our location to be 5-star and central to everything in Edinburgh. We're also delighted that you enjoyed the magical castle view from your window - it's indeed one of the highlights of our hotel.We're glad to know that you found our service impeccable and parking convenient. Your high recommendation is greatly appreciated.We look forward to welcoming you back on your next visit to Edinburgh. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.
10/10 - 훌륭해요
Krzysztof
연인과의 여행
2024년 5월 9일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic location, clean, good service.
Krzysztof
2024년 5월에 3박 숙박함
답변 제공: Sathish - Assistant Night Manager 님, 2024년 5월 9일
Dear Krzysztof,Thank you for your positive feedback. We're delighted to hear that you found our location fantastic and appreciated the cleanliness and good service at our hotel. Your satisfaction is our top priority.We look forward to welcoming you back on your next visit. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.
10/10 - 훌륭해요
Susan
가족 여행
2024년 5월 8일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel. Well-appointed and well-situated! We would absolutely stay here again and recommend it to others.
Susan
2024년 5월에 1박 숙박함
답변 제공: Sathish - Assistant Night Manager 님, 2024년 5월 9일
Dear Susan,Thank you so much for your kind words. We're delighted to hear that you enjoyed your stay and found our hotel well-appointed and well-situated. Your recommendation means a lot to us.We look forward to welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Best Regards,
8/10 - 좋아요
PRASHANT
연인과의 여행
2024년 5월 8일
좋아요: 청결 상태, 직원 및 서비스
Like : location , proximity to hop on hop off bus stop, great option for dining at nearby restaurants. Clean and large bathroom with tub and rain showers.
Need to improve: reception lobby very dirty and unattractive. Dining area under renovation.
PRASHANT
2024년 5월에 3박 숙박함
답변 제공: Sathish - Assistant Night Manager 님, 2024년 5월 9일
Dear Prashant,Thank you for taking the time to share your feedback. We're thrilled to hear that you appreciated our hotel's location, the proximity to the hop on hop off bus stop, and the dining options at nearby restaurants. We're also glad that you found our bathrooms clean and spacious.However, we're sorry to hear about your experience with our reception lobby and dining area. We understand that cleanliness and attractiveness are important aspects of a hotel's ambiance, and we apologize if we fell short in these areas. Please rest assured that we take your feedback seriously and will address these issues promptly.We appreciate your understanding regarding the renovation of our dining area. We are working hard to improve our facilities and services, and we hope that you will enjoy the changes on your next visit.Once again, thank you for your valuable feedback. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.
8/10 - 좋아요
Brad 님, Oakville
2024년 5월 6일
The only issue was you couldnt plug the hairdryer in in yhe washroom
Brad
2024년 5월에 3박 숙박함
답변 제공: Sathish 님, 2024년 5월 7일
Dear Brad,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the hairdryer in the washroom. Your comfort and satisfaction are our top priorities, and we appreciate your feedback as it helps us improve our facilities and services. We will address this issue promptly and ensure it is resolved for future stays.We hope to have the opportunity to welcome you back and provide a more comfortable and convenient experience.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.
8/10 - 좋아요
Hiroshi
2024년 5월 6일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
Hiroshi
2024년 5월에 2박 숙박함
답변 제공: Sathish 님, 2024년 5월 7일
Dear Hiroshi,Thank you for your feedback. We're glad to hear that you had a good experience with us. We strive to provide our guests with the best service and your feedback is valuable in helping us achieve that. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.
10/10 - 훌륭해요
Martha
연인과의 여행
2024년 5월 6일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent! They went their way and beyond to take care of us. I loved it.
Martha
2024년 4월에 1박 숙박함
답변 제공: Sathish 님, 2024년 5월 7일
Dear Martha,Thank you for your wonderful feedback. We are overjoyed to hear that our team was able to provide you with excellent service and that you had a memorable stay with us. Your kind words are greatly appreciated and serve as a great motivator to our team. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.
8/10 - 좋아요
Karen
2024년 5월 5일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location
Karen
2024년 4월에 2박 숙박함
답변 제공: Sathish 님, 2024년 5월 5일
Dear Karen,Thank you for your positive feedback. We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority and your feedback serves as a wonderful encouragement to our team.We strive to provide our guests with memorable experiences and your positive feedback helps us know we're on the right track. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh
10/10 - 훌륭해요
Barbara
2024년 5월 3일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Barbara
2024년 4월에 3박 숙박함
답변 제공: Sathish 님, 2024년 5월 4일
Dear Barbara,Thank you for your positive feedback. We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority and your feedback serves as a wonderful encouragement to our team.We strive to provide our guests with memorable experiences and your positive feedback helps us know we're on the right track. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.
10/10 - 훌륭해요
Lori
2024년 5월 2일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice. Great location.
Lori
2024년 4월에 2박 숙박함
답변 제공: Sathish 님, 2024년 5월 4일
Dear Lori,Thank you for your kind words. We are delighted to hear that you appreciate our location. Our team strives to provide an exceptional experience for all our guests, and your feedback is a valuable part of that process.We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.
10/10 - 훌륭해요
Gabriel 님, Charlotte
가족 여행
2024년 5월 1일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent rooms. Great location if you’re okay with walking steps or roads uphill to close by Royal Mile. Lobby was under renovation which when completed should be great and easier for checkin and staff services.
Gabriel
2024년 4월에 1박 숙박함
답변 제공: Angelika | Duty Manager Apex City Hotel 님, 2024년 5월 2일
Dear Gabriel,Thank you for choosing Apex City for your stay! We're happy to hear that you enjoyed our rooms and found our location convenient, despite the uphill walk to the nearby Royal Mile. We apologize for any inconvenience caused by the lobby renovation, but we're excited about the improvements. Your feedback is appreciated, and we look forward to welcoming you back to experience our enhanced facilities in the future.Kind regards,
10/10 - 훌륭해요
Sophie
2024년 5월 1일
좋아요: 편의 시설/서비스
Great location, internet speed is fast.
Sophie
2024년 4월에 3박 숙박함
답변 제공: Angelika | Duty Manager Apex City Hotel 님, 2024년 5월 2일
Dear Sophie,Thank you for taking the time to provide a feedback of your experience with us. It is greatly appreciated.We are happy to read that you have enjoyed your stay with us. Thank you for your kind words regarding our location and Wi-Fi.We are looking forward to welcoming you back in the future.Kind regards,
10/10 - 훌륭해요
Melissa
아이를 동반한 가족 여행
2024년 4월 30일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location, easy to navigate the staff was very helpful
Melissa
2024년 4월에 3박 숙박함
답변 제공: Sathish 님, 2024년 4월 30일
Dear Melissa,Thank you for your positive feedback. We are delighted to hear that you found our location excellent and our hotel easy to navigate. It's wonderful to know that our staff was able to assist you and make your stay more comfortable.We strive to provide our guests with the best possible experience, and your comments affirm the hard work we put in every day. Thank you for your kind words.We look forward to welcoming you back on your next visit.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.
10/10 - 훌륭해요
Kristen
아이를 동반한 가족 여행
2024년 4월 30일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is in an amazing location. It is super comfortable and the staff is friendly and accommodating. The room was ready of us and our child when we arrived with a toy and note. I would recommend this hotel to anyone visiting Edinburgh.
Kristen
2024년 4월에 1박 숙박함
답변 제공: Sathish 님, 2024년 4월 30일
Dear Kristen,Thank you for your wonderful feedback. We are thrilled to hear that you enjoyed your stay with us and found our location to be convenient. It's great to know that you found our rooms comfortable and our staff friendly and accommodating.We look forward to welcoming you and your family back to our hotel in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.
Dear Jeff,Thank you for your fantastic review! We're thrilled to hear that our location was ideal for your needs and that you had an amazing experience at our hotel. It's wonderful to know that our staff made a positive impression on you and that you enjoyed our Irish breakfast.Your kind words are greatly appreciated and serve as a wonderful encouragement to our team. We strive to provide our guests with memorable experiences and your feedback helps us do just that.We look forward to welcoming you back for another delightful stay.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.
8/10 - 좋아요
Christian
2024년 4월 28일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pleasnt staff, excellent location, nice room.
Christian
2024년 4월에 2박 숙박함
답변 제공: Sathish 님, 2024년 4월 30일
Dear Christian,Thank you for your positive feedback. We're delighted to hear that you found our staff pleasant and our location excellent. It's great to know that you enjoyed your room as well. Your kind words are greatly appreciated and serve as a wonderful encouragement to our team. We strive to provide our guests with memorable experiences and your feedback helps us do just that.We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.
10/10 - 훌륭해요
Dennis 님, Worms
2024년 4월 24일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dennis
2024년 4월에 3박 숙박함
답변 제공: Sathish 님, 2024년 4월 30일
Dear Dennis,Thank you for your positive feedback. We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority and your feedback serves as a wonderful encouragement to our team.We strive to provide our guests with memorable experiences and your positive feedback helps us know we're on the right track. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.
10/10 - 훌륭해요
Michael
연인과의 여행
2024년 4월 24일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, centrally located and within easy walking distance of major attractions and activities. Clean, comfortable, and fairly priced.
Michael
2024년 4월에 2박 숙박함
답변 제공: Sathish 님, 2024년 4월 30일
Dear Michael,Thank you for your positive feedback. We're thrilled to hear that you found our location to be great and central, and that you appreciated the convenience of being within easy walking distance of major attractions and activities.We're also delighted to know that you found our accommodations clean and comfortable, and that you felt our pricing was fair. Your satisfaction is our top priority and we're glad that we were able to meet your expectations.We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.
10/10 - 훌륭해요
Scott
연인과의 여행
2024년 4월 23일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome location, great room. Breakfast was delicious, staff were very polite and accommodating.
Scott
2024년 4월에 2박 숙박함
답변 제공: Sathish 님, 2024년 4월 30일
Dear Scott,Thank you for your wonderful feedback. We're thrilled to hear that you found our location awesome and our rooms great. It's fantastic to know that you enjoyed our delicious breakfast and found our staff to be polite and accommodating.Your kind words are greatly appreciated and serve as a wonderful encouragement to our team. We strive to provide our guests with memorable experiences and your feedback helps us do just that.We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.
10/10 - 훌륭해요
Minire
연인과의 여행
2024년 4월 20일
좋아요: 청결 상태, 직원 및 서비스
Lovely Hotel and nice location!
Minire
2024년 4월에 3박 숙박함
답변 제공: Angelika | Duty Manager Apex City Hotel 님, 2024년 4월 21일
Dear Minire,Thank you for taking the time to provide a review of your experience with us and rating us 5 out of 5. It is greatly appreciated.We are happy to read that you have enjoyed your stay, especially our location.We hope to have an opportunity to welcome you back at Apex City in the future.Kind regards,
8/10 - 좋아요
jeffrey
가족 여행
2024년 4월 19일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We understand renovations were going on, and clogged sinks, but we think it’s a fabulous place to stay.
jeffrey
2024년 4월에 1박 숙박함
답변 제공: Angelika | Duty Manager Apex City Hotel 님, 2024년 4월 21일
Dear Jeffrey,Thank you for taking the time to provide a review of your experience with us. It is greatly appreciated.We are happy to read that you have enjoyed your stay and we really appreciate your understanding regarding our undergoing renovations.We sincerely apologize about any inconvenience caused by the clogged sink. Please rest assured, that the issue will be addressed with our maintenance team.Thank you for your kind words about our hotel. We hope to have an opportunity to welcome you back at Apex City in the future once works are completed.Kind regards,
10/10 - 훌륭해요
SHU JU
출장 여행
2024년 4월 17일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location. Marvelous services. Friendly and professional staff. Highly recommend it.
SHU JU
2024년 4월에 3박 숙박함
답변 제공: Sathish 님, 2024년 4월 18일
Dear Shu Ju,Thank you for your kind words and for recommending us. We're thrilled to hear that you enjoyed our location and services, and found our staff to be friendly and professional. Your satisfaction is our top priority, and your feedback reaffirms the hard work we put in every day. We look forward to welcoming you back on your next visit.Best Regards,Sathish - Assistant Night Manager.
10/10 - 훌륭해요
Mariah
2024년 4월 16일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We arrived early, and they did everything they could to accommodate my father who has health issues and got us in our room hours early. Very helpful, clean and quiet with a view of the castle!
Mariah
2024년 4월에 1박 숙박함
답변 제공: Sathish 님, 2024년 4월 18일
Dear Mariah,Thank you for your kind words. We're thrilled to hear that our team was able to accommodate your early arrival and assist with your father's needs. It's wonderful to know that you found our hotel to be clean, quiet, and helpful. We're also glad that you enjoyed the view of the castle from your room.Your satisfaction is our top priority, and your feedback reaffirms the hard work we put in every day. We look forward to welcoming you back on your next visit.Best Regards,Sathish - Assistant Night Manager.
6/10 - 괜찮아요
Melvin
단체 여행
2024년 4월 15일
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
location was great we were not informed that there was construction going on and the room we were in was supposed to have a view of the castle and it did not.
also the room we stayed in was remodeled but there was a whole side of the room without any furniture that could've held a couch etc.
Melvin
2024년 4월에 3박 숙박함
답변 제공: SB 님, 2024년 4월 18일
Dear Melvin,Thank you for your feedback. We're glad to hear that you found our location to be great. However, we sincerely apologize for the inconveniences you experienced during your stay.We understand that not being informed about the ongoing construction and the lack of the expected castle view in your room were disappointing. We also acknowledge that the room layout did not meet your expectations. Your feedback is invaluable to us as it helps us improve our services. We will take your comments into consideration and work on improving our communication about any ongoing construction and ensuring our room descriptions are accurate.We appreciate your understanding and patience. We are committed to improving our services and facilities to ensure a comfortable and enjoyable stay for our guests in the future. We hope to have the opportunity to serve you better in your next stay.Best Regards,Sathish - Assistant Night Manager.
10/10 - 훌륭해요
Arleene
연인과의 여행
2024년 4월 14일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was convenient and near the main tourist streets but far enough to avoid the crowds. The room was comfortable and clean. Service was good. Breakfast was good.
Arleene
2024년 4월에 5박 숙박함
답변 제공: SB 님, 2024년 4월 18일
Dear Arleene,Thank you for your positive feedback. We're delighted to hear that you found our location convenient and appreciated its proximity to the main tourist streets while still being able to avoid the crowds. It's great to know that you found the room comfortable and clean, and enjoyed our service and breakfast.Your satisfaction is our top priority, and your feedback reaffirms the hard work we put in every day. We look forward to welcoming you back on your next visit.Best Regards,Sathish - Assistant Night Manager.
10/10 - 훌륭해요
Stephen
연인과의 여행
2024년 4월 14일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location. Easy walk to a lot of local sites. You can see Edinburgh Castle from the hotel. Easy walk up to Victoria Street and the Royal Mile.
Stephen
2024년 3월에 4박 숙박함
답변 제공: SB 님, 2024년 4월 18일
Dear Stephen,Thank you for your positive feedback. We're delighted to hear that you found our location convenient and appreciated its proximity to local sites, including the Edinburgh Castle, Victoria Street, and the Royal Mile. We strive to provide a location that is not only convenient but also enriches our guests' experience by being close to such historic and iconic sites.Your satisfaction is our top priority, and your feedback reaffirms the hard work we put in every day. We look forward to welcoming you back on your next visit.Best Regards,Sathish - Assistant Night Manager.
10/10 - 훌륭해요
Jorge Eduardo Espinoza
연인과의 여행
2024년 4월 12일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was incredibly helpful and kind, room was exceptional and the location is wonderful, near every major highlight.
Jorge Eduardo Espinoza
2024년 4월에 1박 숙박함
답변 제공: Sathish 님, 2024년 4월 13일
Dear Jorge,Thank you for your positive feedback. We are thrilled to hear that our staff was able to assist you and that you found them to be kind and helpful. It's wonderful to know that you found the room to be exceptional and enjoyed our prime location near major highlights.Your kind words are greatly appreciated and will be shared with our team. We strive to provide our guests with the best service and your feedback serves as great encouragement.We look forward to welcoming you back on your next visit.Best Regards,Sathish - Assistant Night Manager.
10/10 - 훌륭해요
Toni
2024년 4월 11일
Toni
2024년 3월에 4박 숙박함
답변 제공: Angelika | Duty Manager Apex City Hotel 님, 2024년 5월 2일
Dear Toni,Thank you for taking the time to provide a feedback of your experience with us and rating us high, 5 out of 5!We are happy to read that you have enjoyed your stay with us and we are looking forward to welcoming you back in the future.Kind regards,
10/10 - 훌륭해요
Jacob
2024년 4월 11일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Jacob
2024년 4월에 3박 숙박함
답변 제공: Sathish 님, 2024년 4월 13일
Dear Jacob,Thank you for choosing our hotel for your stay. We are glad to hear that you had a comfortable stay with us.We appreciate your feedback and we are always striving to improve our services. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager.
10/10 - 훌륭해요
Lauren
단체 여행
2024년 4월 11일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location! You can easily walk to all the sites in Edinburgh. Beds were very comfortable.
Lauren
2024년 4월에 2박 숙박함
답변 제공: SB 님, 2024년 4월 11일
Dear Lauren,Thank you for your positive feedback. We are delighted to hear that you enjoyed our prime location, which provided easy access to all the sites in Edinburgh. We are also pleased to know that you found our beds very comfortable. We strive to provide our guests with a convenient and comfortable stay, and your comments affirm that we are succeeding in this goal. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager.
10/10 - 훌륭해요
Herbert
연인과의 여행
2024년 4월 11일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Da wir ja Probleme mit unserem Gepäck hatten, waren die Leute an der Rezeption sehr hilfreich und unterstützten uns sehr. Herzliches Danke dafür-
Herbert
2024년 4월에 3박 숙박함
답변 제공: SB 님, 2024년 4월 11일
Dear Herbert,Thank you for your kind feedback. We are pleased to hear that our reception team was able to assist you with your luggage issues and provide the support you needed.We strive to ensure our guests feel cared for and supported during their stay with us.Your appreciation means a lot to us and we will certainly pass on your thanks to our team. We hope to have the pleasure of welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager.
10/10 - 훌륭해요
Cathy
연인과의 여행
2024년 4월 9일
Very enjoyable stay! The hotel is in a great location.
Cathy
2024년 4월에 2박 숙박함
답변 제공: Lauren 님, 2024년 4월 10일
Dear Cathy,Thank you for your kind words! We're delighted to hear that you had an enjoyable stay and found our hotel's location to your liking. We strive to provide our guests with the best experience possible. We hope to welcome you back again soon.Kind Regards,Lauren l ReceptionApex City of Edinburgh
8/10 - 좋아요
Lyndsey
2024년 4월 7일
Lyndsey
2024년 4월에 1박 숙박함
답변 제공: Sathish 님, 2024년 4월 30일
Dear Lyndsey,Thank you for your positive feedback. We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority and your feedback serves as a wonderful encouragement to our team.We strive to provide our guests with memorable experiences and your positive feedback helps us know we're on the right track. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.
10/10 - 훌륭해요
Brittany
2024년 4월 6일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only thing i wish the hotel had was a food & drink shop. 24 hrs. I fell asleep and missed dinner. It was late at night and nothing was open. I wished there was a little shop at the hotel with snacks i could have gotten. Other then that everything was perfect.
Brittany
2024년 4월에 4박 숙박함
답변 제공: Angelika | Duty Manager Apex City 님, 2024년 4월 7일
Dear Brittany,Thank you for sharing your feedback with us. We appreciate your kind words regarding your overall experience at Apex City. We are delighted to hear that you found everything perfect during your stay.We understand your concern about the absence of a 24-hour food and drink shop within the hotel. Your feedback is valuable to us, and we will certainly take it into consideration as we continuously strive to improve our services and amenities to better meet the needs of our guests.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back to Apex City in the future.Best regards,
10/10 - 훌륭해요
Eric
가족 여행
2024년 4월 5일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Hotel and Great location
Eric
2024년 4월에 2박 숙박함
답변 제공: Sina 님, 2024년 4월 6일
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.
8/10 - 좋아요
Louise
연인과의 여행
2024년 4월 2일
좋아요: 청결 상태
Great location
Louise
2024년 3월에 2박 숙박함
답변 제공: Angelika | Duty Manager Apex City Hotel 님, 2024년 4월 3일
Dear Louise,Thank you for taking the time to provide a review of your experience with us. We are happy to read that you have enjoyed your stay. Thank you for rating us high 4/5. We really appreciate it.We look forward to welcoming you back in the future.Kind regards,
8/10 - 좋아요
naina
연인과의 여행
2024년 3월 30일
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
close to all the main attractions. had a lovely time
naina
2024년 3월에 3박 숙박함
답변 제공: Sathish 님, 2024년 3월 31일
Dear Naina,We are thrilled to hear that you had a lovely time and enjoyed its proximity to the main attractions. Your satisfaction is our top priority and we look forward to welcoming you back in the near future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.
10/10 - 훌륭해요
Stephen
연인과의 여행, 가족 여행
2024년 3월 29일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very close to everything. I would stay again.
Stephen
2024년 3월에 3박 숙박함
답변 제공: Sathish 님, 2024년 3월 29일
Dear Stephen,Thank you for your positive feedback. We are thrilled to hear that you enjoyed your stay and found our location to be convenient. Your satisfaction is our top priority and we are pleased to know that we met your expectations. We look forward to welcoming you back in the near future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.
10/10 - 훌륭해요
Santiago
연인과의 여행
2024년 3월 28일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very positive experience. This hotel is well located, the rooms are spacious, and the staff is very friendly and attentive. Particularly thankful of the service received by front desk and breakfast service staff.
Santiago
2024년 3월에 4박 숙박함
답변 제공: Sathish 님, 2024년 3월 29일
Dear Santiago,Thank you for your wonderful feedback. We are thrilled to hear that you had a positive experience at our hotel.Your kind words about our location, spacious rooms, and friendly staff are greatly appreciated.We are particularly pleased to know that our front desk and breakfast service staff were able to enhance your stay.Our team strives to provide attentive and personalized service, and it's heartening to know that their efforts made a positive impact on your experience.We look forward to welcoming you back in the future for another enjoyable stay.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.
8/10 - 좋아요
Julia
2024년 3월 27일
Julia
2024년 3월에 4박 숙박함
답변 제공: SB 님, 2024년 4월 18일
Dear Julia,Thank you for taking the time to share your thoughts about your recent stay at our hotel. Your feedback is valuable as it helps us to see where we can improve our offerings and services.Thank you once again for choosing to stay with us, and we hope to have the pleasure of serving you again in the future.Warm regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.
10/10 - 훌륭해요
Vivien Marie
아이를 동반한 가족 여행
2024년 3월 27일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The standout feature of this hotel is the service!
The staff were all so genuinely warm and lovely, and nothing was too much trouble.
They even gave my daughter a Christmas duck as a friend to the one in our room.
Our room wasn’t ready when we arrived at 4pm so we were immediately given drinks vouchers for the bar whilst we waited.
It was our first trip to Edinburgh and the staff were so helpful with information on how to get around and even where we could find a good toy shop.
The hotel is undergoing a refit so some areas - such as the restaurant for dinner - were closed but there are so many places to eat nearby so it wasn’t a problem.
We loved our stay and a big thank you to everyone there!
Vivien Marie
2024년 3월에 3박 숙박함
답변 제공: Sathish 님, 2024년 3월 29일
Dear Vivien,Thank you for your wonderful feedback. We are thrilled to hear that our service was the standout feature of your stay. Our team strives to provide warm and genuine service, and it's heartening to know that their efforts made a positive impact on your experience.We are delighted that your daughter enjoyed the Christmas duck and that the drinks vouchers provided a pleasant start to your stay. We're also glad to hear that our team could assist with helpful information about Edinburgh and local amenities.Your understanding and patience during our refurbishment are greatly appreciated. We are committed to enhancing our facilities to provide an even better experience for our guests.We look forward to welcoming you back on your next trip to Edinburgh. Thank you once again for your kind words.Best Regards,Sathish- Assistant Night Manager,Apex City Of Edinburgh.