Exterior

Reviews of Holiday Inn Express Edinburgh Royal Mile, an IHG Hotel

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 454 out of 1003 reviews" "
Rating 8 - Good. 425 out of 1003 reviews" "
Rating 6 - Okay. 86 out of 1003 reviews" "
Rating 4 - Poor. 28 out of 1003 reviews" "
Rating 2 - Terrible. 10 out of 1003 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Holiday Inn Express Edinburgh Royal Mile was priced ok for the area, but wish it had a mini fridge to put things in to keep cool. I was also very disappointed that they did not have a laundry facility at the hotel.
Stayed 6 nights in May 2024
Response from HOM on May 23, 2024
Hi William, thanks for the amazing rating. Thanks for the feedback and we will look into this. All the best, Kirsty - Hotel Operations Manager.

10/10 Excellent

Johana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was right in the city center making everything walkable distance.
Stayed 3 nights in May 2024
Response from HOM on May 23, 2024
Wow, 5-stars! Thanks so much, Johana. We hope to see you again and All the best, Kirsty - Hotel Operations Manager.

10/10 Excellent

Nadine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely staff and room
Stayed 3 nights in May 2024
Response from Hotel Operations Manager on May 14, 2024
Thanks for the review, Nadine.All the best,Kirsty

10/10 Excellent

Nancy Jean

Liked: Cleanliness, staff & service, property conditions & facilities
The only issue was a lack of lighting in the room. I like to read and there wasn’t a bright enough light.
Stayed 6 nights in Apr 2024
Response from HOM on May 10, 2024
Wow, 5-stars! Thanks so much, Nancy Jean. We hope to see you again and All the best, Kirsty - Hotel Operations Manager.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice rooms, friendly staff, great breakfast, close to Royal Mile. Steep hill, but walkable.
Stayed 2 nights in Apr 2024
Response from HOM on May 10, 2024
Wow, 5-stars! Thanks so much, Karen. We hope to see you again and All the best, Kirsty - Hotel Operations Manager.

10/10 Excellent

Ma Lizette

Great staff, nice room
Stayed 2 nights in Apr 2024
Response from Hotel Operations Manager on Apr 29, 2024
Thanks for the review.Kirsty

8/10 Good

Theresa

Traveled with partner
Liked: Cleanliness, staff & service
This is a very convenient and basic hotel.
Stayed 2 nights in Apr 2024
Response from Hotel Operations Manager on Apr 24, 2024
Thanks for the review!All the best,Kirsty

8/10 Good

Thomas

Stayed 5 nights in Apr 2024
Response from Hotel Operations Manager on May 14, 2024
Thanks for the review!Kirsty

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on Apr 12, 2024
Thanks for the review!All the best,Kirsty

10/10 Excellent

Matthew Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in PERFECT walking distance to every major thing and place in Edinburgh! It's great to start each day with a hot breakfast, and then grab a glass of flavored water when returning to refresh yourself. The staff was very knowledgeable and friendly, and made sure all of our needs were met.
Stayed 7 nights in Mar 2024
Response from Hotel Operations Manager on Apr 8, 2024
Thanks for the perfect review!We're glad the inclusive breakfast was a highlight of your stay!We appreciate your kind words about our team. We'll let them know how satisfied you were with their service.All the best,Kirsty

8/10 Good

sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on Mar 27, 2024
Thanks for the review, Sally.All the very best,Kirsty

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Mar 26, 2024
Thanks for the review, Anne.Kirsty

8/10 Good

David, Vancouver

Traveled with partner
Liked: Cleanliness, staff & service
Wonderful and friendly staff. Nice clean room. Great location. Maintenence items to check are that the heater in our room always blew cool air unless the temperature is cranked to 26 or higher. Then it would eventually go back to cool air and have to be cranked higher. Also, the loo flushed sluggishly. Apart from that - great place.
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on Mar 21, 2024
Thanks for the review, David.We're pleased to hear that you found our team wonderful and friendly!We're happy our location was convenient for your stay. It's unfortunate to hear about the maintenance issue. If you already alerted the team during your stay, the maintenance team will have it under control so thanks for bringing it to our attention. All the very best,Kirsty

8/10 Good

Kirstie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Mar 13, 2024
Thanks for the review and feedback, Kirstie.All the very best,Kirsty

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Holiday Inn Express is located as a perfect jumping off point for touring. Food and bar options were perfect in meeting dining needs when not eating out. Room was comfortable and clean. Staff couldn’t do too much for you, very helpful!
Stayed 4 nights in Mar 2024
Response from Hotel Operations Manager on Mar 12, 2024
Thanks for the review.We're pleased to hear that you enjoyed our menu!Our team does their very best to ensure that you have a lovely stay.All the very best,Kirsty

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and genuinely seemed interested in making our stay as pleasant as possible. I forgot something at the hotel and they went out of their way to arrange for it to be returned to me. I was really impressed with that!
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on Feb 27, 2024
Thanks for the review, Kim.We're pleased to hear that you found our team very nice and genuine.All the very best,Kirsty

10/10 Excellent

Jonathan Muruaga

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on Feb 26, 2024
Thanks for the excellent review!All the best,Kirsty

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City break
Speedy check in and nice enough room with everything we needed. Shame about the view but I guess that’s a city hotel for you.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 26, 2024
Thanks for the review and feedback, John.We're pleased to hear that you enjoyed your stay and we hope to welcome you back with us again soon.All the very best,Kirsty

6/10 Okay

Julia

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on Feb 23, 2024
Thanks for the review, Julia!All the best,Kirsty

8/10 Good

Preena

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 23, 2024
Thanks for the review, Preena!All the best,Kirsty

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday in stay
Was happy with the room was only for 1 night it was spotless .. breakfast was good x
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 20, 2024
Wow, 10/10! Thanks so much, Victoria.Take care, Kirsty -

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 19, 2024
Thanks for the review.All the very best,Kirsty

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect cuty break
Friendly staff, clean comfortable rooms. Breakfast was lovely. Only thing i could fault was the OJ at breakfast was so watered down that my 7 year old had to ask what it was. Other than that little thing, i would highly recommended this hotel.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 16, 2024
Thanks for the review and feedback, Suzanne.We're pleased you enjoyed the breakfast service!All the best,Kirsty

10/10 Excellent

KENNETH, SOUTH SAN FRANCISCO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good service
Stayed 3 nights in Jan 2024
Response from Hotel Operations Manager on Feb 6, 2024
Thanks for the review and feedback, Kenneth!All the best,Kirsty

10/10 Excellent

Davide

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Edinburgh
A very convenient location for a one night stay right in the middle of Edinburgh. Exactly what I was expecting from the holiday inn.
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Feb 5, 2024
Thanks for the review and feedback, Davide!We're pleased to read that you found our location convenient and a good solution to what you needed.All the very best,Agnes

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Feb 1, 2024
Thanks for the review!All the bestKirsty

8/10 Good

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on Jan 22, 2024
Thanks for the review, Deanna!All the best,Kirsty

10/10 Excellent

Gordon

Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Jan 15, 2024
Thanks for the review, GordonAll the best,Kirsty

10/10 Excellent

Jack

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to royal mile and all attractions.
Stayed 3 nights in Jan 2024
Response from Hotel Operations Manager on Jan 12, 2024
Thanks for the review, Jack.We're so pleased you enjoyed your stay at our location and its accessibility to the surrounding attractions!All the best,Kirsty

10/10 Excellent

Alvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Hotel Operations Manager on Feb 1, 2024
Thanks for the review!All the best,Kirsty

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HOM on Jan 8, 2024
Scott, thanks for the amazing rating. We hope to see you again and All the best, Kirsty - Hotel Operations Manager.

8/10 Good

Ahmed Al-Faisal

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Hotel Operations Manager on Dec 29, 2023
Ahmed, thanks for your review of our hotel.All the best, Kirsty -

10/10 Excellent

Jayson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet hotel, about 5 mins walk from the main tourist area of old Edinburgh. Staff are very helpful. Breakfast has a wide choice. Rooms are clean and comfortable, but could do with more lights.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 29, 2023
Thanks for the perfect rating, Jayson.Best wishes, Kirsty -

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Front desk staff outstanding
Stayed 2 nights in Dec 2023
Response from - Hotel Operations Manager on Dec 29, 2023
Patrick, we're grateful for the lovely feedback.Best wishes, Kirsty

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The stay was amazing!
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 19, 2023
Thank you for the review!We're pleased to hear you found your stay amazing!All the best,Kirsty

6/10 Okay

Nicky

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Operations Manager on Dec 11, 2023
Thank you for the review and feedback, Nicky!We really appreciate it.All the best,Kirsty

10/10 Excellent

Brooke Elizabeth

Liked: Property conditions & facilities
Clean and simple
Stayed 11 nights in Nov 2023
Response from Hotel Operations Manager on Dec 5, 2023
Thank you for your review!We appreciate it.All the very best,Kirsty

8/10 Good

Ger

Liked: Cleanliness, staff & service, property conditions & facilities
It was good value in Edinburgh terms.
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on Dec 19, 2023
Thank you for the review and feedback!We really appreciate it!All the best,Kirsty

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Good location quiet area
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Dec 29, 2023
Thanks for your positive comments, Christine.See you next time.Best wishes, Kirsty -

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Dec 22, 2023
Thanks for the reviewAll the best,Kirsty

8/10 Good

Lei

Stayed 3 nights in Nov 2023
Response from Hotel Operations Manager on Dec 19, 2023
Thanks for the review.All the best,Kirsty

8/10 Good

Linda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room breakfast was nice plenty of choice, convenient location . Ordered Food in Hotel was awfull. Don't bother
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 22, 2023
Linda,Thanks for the review.We're so pleased that you enjoyed your stay and loved our breakfast service and room.We're sorry to hear we missed the mark with dinner food.All the very best,Kirsty

10/10 Excellent

Simon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean room
Great location, clean tidy room, very friendly staff.
Stayed 3 nights in Nov 2023
Response from Hotel Operations Manager on Nov 22, 2023
Simon,Thank you for your review, we really appreciate it.We're pleased to hear that you thoroughly enjoyed your stay here with us and we hope to be able to welcome you back with us again soon.All the best,Kirsty

10/10 Excellent

Smith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodation was ideal, room was clean and tidy, facilities as described. Was pleasantly surprised by breakfast selection. Staff were pleasant and helpful. Unfortunately was unable to adjust heating, appeared to locked.
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 17, 2023
Thank you for the review and feedback, Smith.We're so pleased to hear that you loved your stay with us and enjoyed the amenities provided.Thank you for raising the heating issue, we shall pass this onto maintenance.All the best,Kirsty

10/10 Excellent

Abi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on Nov 16, 2023
Thank you for your review, Abi.We really appreciate it.All the best,Kirsty

10/10 Excellent

Alieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 17, 2023
Thank you very much for the review.We appreciate it.All the best,Kirsty

6/10 Okay

Timothy

Traveled with partner
Liked: Staff & service
The room is tiny, the bed sheets and towels are worn and stained and the mattress was mushy and was a canoe. The staff are great and the property is located in a great location, right off the Royal Mile.
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on Nov 15, 2023
Thank you for the feedback, Timothy.We appreciate it.Its so good to hear that you appreciated our team and their efforts as well as our brilliant location!All the very best,Kirsty

4/10 Poor

Susan

Traveled with family
Liked: Staff & service
Room was very dark Bathroom was very cramped - open the door and fingers got wedged in between the door and shower stall Shower step had a sharp edge - but the shower itself was good Pillows were rock hard Area outside was not well lit Staff was very pleasant - the best part of the hotel
Stayed 3 nights in Oct 2023
Response from Hotel Operations Manager on Oct 26, 2023
Thank you very much for the review and feedback, Susan! It's greatly appreciated.We have a team on site 24/7 ready to help with an room amenity issue so please feel free to reach out them in and they'll do their best to make the needed changes.

8/10 Good

Nariza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice n clean, the receptionist Priya was very helpful and friendly the only thing I wanted to add is the hotel need more lights like a desk top or a felling lights but other wise our stay was comfortable. I will recommend this hotel.
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Oct 23, 2023
Thank you very much for the review and feedback, Nariza! We really appreciate it and can't wait to welcome you back with us.

10/10 Excellent

ZHENGMAO, Duluth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location close to all tourist attractions
Stayed 4 nights in Oct 2023
Response from Hotel Operations Manager on Oct 17, 2023
Thank you very much for the review and feedback! We really appreciate it.