All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Holiday Inn Express Edinburgh Royal Mile was priced ok for the area, but wish it had a mini fridge to put things in to keep cool. I was also very disappointed that they did not have a laundry facility at the hotel.
William
Stayed 6 nights in May 2024
Response from HOM on May 23, 2024
Hi William, thanks for the amazing rating. Thanks for the feedback and we will look into this. All the best, Kirsty - Hotel Operations Manager.
This hotel is in PERFECT walking distance to every major thing and place in Edinburgh! It's great to start each day with a hot breakfast, and then grab a glass of flavored water when returning to refresh yourself. The staff was very knowledgeable and friendly, and made sure all of our needs were met.
Matthew Steven
Stayed 7 nights in Mar 2024
Response from Hotel Operations Manager on Apr 8, 2024
Thanks for the perfect review!We're glad the inclusive breakfast was a highlight of your stay!We appreciate your kind words about our team. We'll let them know how satisfied you were with their service.All the best,Kirsty
Response from Hotel Operations Manager on Mar 26, 2024
Thanks for the review, Anne.Kirsty
8/10 Good
David, Vancouver
Traveled with partner
Mar 20, 2024
Liked: Cleanliness, staff & service
Wonderful and friendly staff. Nice clean room. Great location. Maintenence items to check are that the heater in our room always blew cool air unless the temperature is cranked to 26 or higher. Then it would eventually go back to cool air and have to be cranked higher. Also, the loo flushed sluggishly. Apart from that - great place.
David
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on Mar 21, 2024
Thanks for the review, David.We're pleased to hear that you found our team wonderful and friendly!We're happy our location was convenient for your stay. It's unfortunate to hear about the maintenance issue. If you already alerted the team during your stay, the maintenance team will have it under control so thanks for bringing it to our attention. All the very best,Kirsty
The Holiday Inn Express is located as a perfect jumping off point for touring. Food and bar options were perfect in meeting dining needs when not eating out. Room was comfortable and clean. Staff couldn’t do too much for you, very helpful!
Vivian
Stayed 4 nights in Mar 2024
Response from Hotel Operations Manager on Mar 12, 2024
Thanks for the review.We're pleased to hear that you enjoyed our menu!Our team does their very best to ensure that you have a lovely stay.All the very best,Kirsty
The staff was very nice and genuinely seemed interested in making our stay as pleasant as possible.
I forgot something at the hotel and they went out of their way to arrange for it to be returned to me. I was really impressed with that!
Kim
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on Feb 27, 2024
Thanks for the review, Kim.We're pleased to hear that you found our team very nice and genuine.All the very best,Kirsty
Speedy check in and nice enough room with everything we needed. Shame about the view but I guess that’s a city hotel for you.
John
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 26, 2024
Thanks for the review and feedback, John.We're pleased to hear that you enjoyed your stay and we hope to welcome you back with us again soon.All the very best,Kirsty
6/10 Okay
Julia
Traveled with family
Feb 21, 2024
Liked: Cleanliness, staff & service
Disliked: Room comfort
Julia
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on Feb 23, 2024
Friendly staff, clean comfortable rooms. Breakfast was lovely. Only thing i could fault was the OJ at breakfast was so watered down that my 7 year old had to ask what it was. Other than that little thing, i would highly recommended this hotel.
Suzanne
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 16, 2024
Thanks for the review and feedback, Suzanne.We're pleased you enjoyed the breakfast service!All the best,Kirsty
A very convenient location for a one night stay right in the middle of Edinburgh. Exactly what I was expecting from the holiday inn.
Davide
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Feb 5, 2024
Thanks for the review and feedback, Davide!We're pleased to read that you found our location convenient and a good solution to what you needed.All the very best,Agnes
Response from Hotel Operations Manager on Jan 12, 2024
Thanks for the review, Jack.We're so pleased you enjoyed your stay at our location and its accessibility to the surrounding attractions!All the best,Kirsty
Very nice and quiet hotel, about 5 mins walk from the main tourist area of old Edinburgh. Staff are very helpful. Breakfast has a wide choice. Rooms are clean and comfortable, but could do with more lights.
Jayson
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 29, 2023
Thanks for the perfect rating, Jayson.Best wishes, Kirsty -
Very nice room breakfast was nice plenty of choice, convenient location .
Ordered Food in Hotel was awfull. Don't bother
Linda
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 22, 2023
Linda,Thanks for the review.We're so pleased that you enjoyed your stay and loved our breakfast service and room.We're sorry to hear we missed the mark with dinner food.All the very best,Kirsty
Great location, clean tidy room, very friendly staff.
Simon
Stayed 3 nights in Nov 2023
Response from Hotel Operations Manager on Nov 22, 2023
Simon,Thank you for your review, we really appreciate it.We're pleased to hear that you thoroughly enjoyed your stay here with us and we hope to be able to welcome you back with us again soon.All the best,Kirsty
Accommodation was ideal, room was clean and tidy, facilities as described.
Was pleasantly surprised by breakfast selection.
Staff were pleasant and helpful.
Unfortunately was unable to adjust heating, appeared to locked.
Smith
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 17, 2023
Thank you for the review and feedback, Smith.We're so pleased to hear that you loved your stay with us and enjoyed the amenities provided.Thank you for raising the heating issue, we shall pass this onto maintenance.All the best,Kirsty
Response from Hotel Operations Manager on Nov 17, 2023
Thank you very much for the review.We appreciate it.All the best,Kirsty
6/10 Okay
Timothy
Traveled with partner
Nov 14, 2023
Liked: Staff & service
The room is tiny, the bed sheets and towels are worn and stained and the mattress was mushy and was a canoe.
The staff are great and the property is located in a great location, right off the Royal Mile.
Timothy
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on Nov 15, 2023
Thank you for the feedback, Timothy.We appreciate it.Its so good to hear that you appreciated our team and their efforts as well as our brilliant location!All the very best,Kirsty
4/10 Poor
Susan
Traveled with family
Oct 26, 2023
Liked: Staff & service
Room was very dark
Bathroom was very cramped - open the door and fingers got wedged in between the door and shower stall
Shower step had a sharp edge - but the shower itself was good
Pillows were rock hard
Area outside was not well lit
Staff was very pleasant - the best part of the hotel
Susan
Stayed 3 nights in Oct 2023
Response from Hotel Operations Manager on Oct 26, 2023
Thank you very much for the review and feedback, Susan! It's greatly appreciated.We have a team on site 24/7 ready to help with an room amenity issue so please feel free to reach out them in and they'll do their best to make the needed changes.
The hotel is nice n clean, the receptionist Priya was very helpful and friendly the only thing I wanted to add is the hotel need more lights like a desk top or a felling lights but other wise our stay was comfortable. I will recommend this hotel.
Nariza
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Oct 23, 2023
Thank you very much for the review and feedback, Nariza! We really appreciate it and can't wait to welcome you back with us.