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맥도날드 휴스턴 하우스 여행 후기

4 out of 5
맥도날드 휴스턴 하우스
Uphall, Broxburn, Scotland

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 740개 이용 후기 중 301개" "
평점 8 - 좋아요. 740개 이용 후기 중 243개" "
평점 6 - 괜찮아요. 740개 이용 후기 중 115개" "
평점 4 - 별로예요. 740개 이용 후기 중 55개" "
평점 2 - 너무 별로예요. 740개 이용 후기 중 26개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Old but Cozy
Old facilities but antique and cozy, fascinating garden outside the hotel
답변 제공: Herve 님, 2016년 4월 30일
Dear Valued Guest, I am delighted to read you enjoyed your stay and find hotel cosy! Thank you for taking the time to review our hotel and rest assured I will share with my hard working team! We hope you will come back and visit us soon! Warm regards,

8/10 - 좋아요

Stephanie

가족 여행
좋아요: 직원 및 서비스
The reception staff were so lovely and kind. Kendal especially! I was there with my 3 kids (one being 7 weeks old) and I had forgotten my charger for my phone so she let me borrow hers to charge it up which I really appreciated. Then when I asked if I could have 30 mins later on check out time this also wasn’t a problem when speaking to reception again. It’s the little things like this that make peoples day and I’m very grateful. Also the staff at dinner were really lovely too.
2024년 4월에 1박 숙박함
답변 제공: Andrew 님, 2024년 4월 11일
Dear Stephanie, Thank you for your recent feedback and I am so pleased you had such a good stay with us and I will be sure to pas on your feedback to Kendall who is an amazing asset to the team here at Houstoun.We very much look forward to welcoming you back soonKind regardsAndrew BoeGeneral Manager

10/10 - 훌륭해요

Eric

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Welcoming staff and pleasant atmosphere.
2024년 3월에 1박 숙박함
답변 제공: Andrew 님, 2024년 3월 19일
Dear Eric, Thank you for your 5 star review and I am so pleased the team looked after you so well.I do hope we will be able to look after you again in the near future.Kind regardsAndrew BoeGeneral Manager

10/10 - 훌륭해요

Clifford

연인과의 여행
Nice boutique hotel with friendly welcoming staff, nice restaurant and food with a very cozy bar.
2024년 3월에 1박 숙박함
답변 제공: Andrew 님, 2024년 3월 16일
Dear Clifford, Thank you for the 5 star review and I am so pleased you had such a good time with us and we very much look forward to welcoming you back in the near fuiture.Kind regards Andrew BoeGeneral Manager

8/10 - 좋아요

Elaine

2024년 2월에 3박 숙박함
답변 제공: Andrew 님, 2024년 3월 22일
Dear Elaine, Thank you for your review it is very much appreciated. Hope to see you again soon.Kind regardsAndrew BoeGeneral Manager

10/10 - 훌륭해요

Douglas

연인과의 여행
Hotel room, meal in restaurant and staff were amazing . Highly recommend for a short stay .
2024년 2월에 1박 숙박함
답변 제공: Andrew 님, 2024년 2월 19일
Dear Douglas, I am so pleased you had such a great stay and I will be sure to pass your feedback onto the team.Hope to see you again soonKind regards Andrew BoeGeneral Manager

8/10 - 좋아요

Janet

2024년 2월에 2박 숙박함
답변 제공: Andrew 님, 2024년 3월 22일
Dear Janet, Thank you for your review it is very much appreciated and I do hope we will be able to look after you again in the near future.Kind regards Andrew BoeGeneral Manager

6/10 - 괜찮아요

Lindsay

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Andrew 님, 2024년 2월 12일
Dear Lindsay,Than you for taking the time to review your stay, I hope next time we will get a better rating.KInd regardsAndrew BoeGeneral Manager

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Andrew 님, 2024년 2월 2일
Dear Michael, Thank you for taking the time to review your stay with us and I am pleased you enjoyed the experience and I hope we will be able to welcome you back in the near future.Kind regardsAndrew BoeGeneral Manager

10/10 - 훌륭해요

Natalie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 16박 숙박함
답변 제공: Andrew 님, 2024년 1월 13일
Dear Natalie, Thank you for the 10/10 delighted you enjoyed your stay and I hope we will see you again soon here at Houstoun HouseKind regardsAndrew BoeGeneral Manager

10/10 - 훌륭해요

Sebastian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice hotel
Cosy place
2024년 1월에 1박 숙박함
답변 제공: Andrew 님, 2024년 1월 13일
Thank you for your 10/10 review it is very much appreciated and I do hope we will be able to welcome you back in the near future.Kind regardsAndrew BoeGeneral Manager

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Andrew 님, 2024년 1월 10일
Dear Mark,Thank you for your 10/10 review it is very much appreciated.I hope we will get the opportunity to welcome you back soonKind regardsAndrew BoeGeneral Manager

2/10 - 너무 별로예요

David

가족 여행
좋아요: 청결 상태
Pool closed - nobody cared.
When we checked in we were told that the pool was closing at 3.30pm that day (check in from 3pm). This was the main reason for us choosing this hotel. We should have been notified of this. We'd have stayed elsewhere for half the price had we known. Nobody apologised, or seemed bothered.
2024년 1월에 1박 숙박함
답변 제공: Andrew 님, 2024년 1월 6일
Dear David, Thank you for your feedback and I am sorry you were not informed about the pool hours which were advertised on our website I am also sorry to read that you felt nobody cared and I can only apologise.I do hope you will give us another opportunity in the future.Kind regardsAndrew BoeGeneral Manager

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fabulous historical hotel , excellent room and bed was very comfortable. The staff were excellent and very friendly and helpful. Our only concern was the quality of the restaurant. The menu was weak and the quality of food was not as good as expected in a four star hotel. This is a shame as the hotel overall was first class , we would return, but very much doubt we’d use the restaurant unless it can Make improvements. A special mention to the lady on the front desk , who was extremely attentive and cheerful.
2023년 12월에 3박 숙박함
답변 제공: Andrew 님, 2024년 1월 31일
Dear David, Than you for your honest feedback and I am pleased overall you enjoyed your stay with us. I am sorry you were disappointed with the menu in the dinning room and we are looking at changing this as we speak and hope to have a new menu live shortly.I do hope you will give us another chance in the future and I will be sure to share your comments with the team.Kind regards Andrew BoeGeneral Manager

6/10 - 괜찮아요

Dave

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Meal in bar was laughable bad
2023년 12월에 1박 숙박함
답변 제공: Andrew 님, 2024년 1월 3일
Dear Dave, I am sorry you were disappointed with the meal in the bar, and this let your stay down.I do hope you will give us another opportunity in the near futureKind regardsAndrew BoeGeneral Manager

10/10 - 훌륭해요

Helen

연인과의 여행
좋아요: 편의 시설/서비스
the hotel is based in a old Scottish manor house which gives it atmosphere. Rooms confortable and clean.. Grounds are pretty. Can recomend the scramble egg and salmon choice on breakfast Menu. Close (still need a car) to the park and ride tram so centre of Edinburgh easily reached. Staff are friendly and good.
2023년 11월에 2박 숙박함
답변 제공: Andrew 님, 2023년 11월 29일
Hello Helen, Thank you for your recent review and I am pleased you had an enjoyable stay with us and I do hope we will get the opportunity to welcome you back in the near future.Kind regards Andrew BoeGeneral Manager

6/10 - 괜찮아요

Fred

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
They provided an annexe room away from hotel
2023년 11월에 1박 숙박함
답변 제공: Andrew 님, 2023년 11월 18일
Dear Fred, Thank you for your feedback, I hope the next time you we will be able to allocate a room in the main house for you.I do hope this wont deter you from returning.Kind regardsAndrew BoeGeneral Manager

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was our second visit to this hotel. Love it It’s so beautiful and we will be returning next year.
2023년 10월에 2박 숙박함
답변 제공: Andrew 님, 2023년 10월 23일
Dear Susan, Than you for your 5/5 review, it is very much appreciated and I am so pleased your second visit was just as enjoyable as the first.Look forward to seeing you again soonKind regardsAndrew BoeGeneral Manager

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible, old and very dated hotel. Only good thing was the staff.
2023년 10월에 1박 숙박함
답변 제공: Andrew 님, 2023년 10월 18일
Thank you for your feedback and I am sorry you were so disappointed with your stay with us. I am aware there are areas of the business that are needing attention and we are working hard to improve these areas.I hope you will give us another opportunity in the near future Kind regards Andrew BoeGeneral Manager

10/10 - 훌륭해요

Beth

2023년 10월에 1박 숙박함
답변 제공: Andrew 님, 2023년 10월 8일
Dear Beth,Thank you for your 10/10 review, it is very much appreciated.Kind regards Andrew BoeGeneral Manager

10/10 - 훌륭해요

Alex

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Andrew 님, 2023년 10월 8일
Dear Alex, Thank you for your amazing review and 10/10 I am so pleased you had such a good stay.Hope to see you again soonKind regardsAndrew Boe General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Airport overnight
Lots of steps to get to our room. But it is as very comfortable and quiet.
2023년 9월에 1박 숙박함
답변 제공: Andrew 님, 2023년 10월 2일
Thank you for your recent review and I am pleased you had a quiet and relaxing stay with us and I hope we will get the opportunity to welcome you back again soon.Kind regardsAndrew BoeGeneral Manager

10/10 - 훌륭해요

Tess 님, greenbank

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved the grounds. The staff was very nice and helpful. The room was very cozy and had everything we needed.
답변 제공: Andrew 님, 2023년 9월 30일
Dear Tess, Thank you for your feedback and I am so pleased you enjoyed your stay and thank you for the 5/5 review.We look forward to welcoming you back in the near future.Kind regardsAndrew BoeGeneral Manager

10/10 - 훌륭해요

Danny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Skønt og godt.
Smukt beliggende hotel i smukke gamle bygninger. Den oprindelige bygning med Queen Mary kærlighedsrede og hovedbygningen er de ældste. Huset emmer af skotsk historie. Lækker morgenmad. Venligt personale, men det skotske sprog kan være svært at forstå. Når vi lignende et stort spørgsmålstegn, gentog de gerne forklaringen. Nogle steder trængte til en kærlig hånd. Smuk have. Super wellness område.
2023년 9월에 1박 숙박함
답변 제공: Andrew 님, 2023년 9월 13일
Dear Danny, Thank you for your 10/10 review, it is very much appreciated and I am so pleased you enjoyed your stay even though you some times struggled with our language..We hope to welcome you back again in the near future Kind regardsAndrew BoeGeneral Manager

10/10 - 훌륭해요

Neil

2023년 9월에 1박 숙박함
답변 제공: Andrew 님, 2023년 9월 13일
Dear Neil, Thank you for your 10/10 review. We really appreciate it and we hope to see you again soonKind regardsAndrew BoeGeneral Manager

10/10 - 훌륭해요

Karri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A very beautiful quiet location with lovely grounds and a great spa. Staff were flexible and friendly.
2023년 9월에 2박 숙박함
답변 제공: Andrew 님, 2023년 9월 13일
Dear Karri, Thank you for your 5 star review and I am so pleased you had such a nice stay and the team looked after you so well. Our grounds are stunning especially when the sun shines.Hope to welcome you back soonKind regardsAndrew BoeGeneral Manager

6/10 - 괜찮아요

Stewart

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Hotel in need of a refresh. Have been previously and came again. Food was ok.
2023년 9월에 2박 숙박함
답변 제공: Andrew 님, 2023년 9월 7일
Dear Stewart, Thank you for your feedback and I hope the the next time you visit you will notice a difference and a little refresh.Kind regardsAndrew BoeGeneral Manager

4/10 - 별로예요

Justin

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was really unhappy with the overall quality of the facilities. The room assigned "67" was extremely hot and there was no way to cool the room down (it was not a warm time of year for our visit). The bathroom had mold on the upper corners and in some of the grouting. Room cleaning was substandard as not enough towels were left after cleaning.
2023년 8월에 2박 숙박함
답변 제공: Andrew 님, 2023년 8월 23일
Dear Justin I am sorry you were disappointed with your stay and you felt your room was not clean as you would expect, I hope you mentioned something at the time so we were able to rectify the issue for you.Kind regardsAndrew BoeGeneral Manager

8/10 - 좋아요

Shona

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Local staff were very friendly and helpful. Lovely pool
2023년 8월에 3박 숙박함
답변 제공: Andrew 님, 2023년 8월 19일
Hello Shona, thank you for your feedback and I am pleased overall you had an enjoyable stay with us and I am pleased you found the team to be friendly and helpful. Our pool is stunning, it feels like you are swimming int the middle of the forest.I hope we will see you again soonKind regardsAndrew BoeGeneral Manager

6/10 - 괜찮아요

Tomoko

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was far from the lobby, and there were many stairs, so it was difficult to carry my luggage. It was nice to have a drink served when my friend visit me in the lobby.
2023년 8월에 1박 숙박함
답변 제공: Andrew 님, 2023년 8월 14일
Thank you for your feedback and I am sorry you felt the room was far away from reception and I am sure if you had mentioned something at the time we would have tried to move you. I am pleased you enjoyed the lobby and the bar area and I hope you will give us another opportunity in the future.Kind regardsAndrew BoeGeneral Manager

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Really friendly helpful staff room was really nice & well kept all the facilities & gardens we're amazing
2023년 7월에 1박 숙박함
답변 제공: Andrew 님, 2023년 8월 1일
Dear Robert, Thank you for your 10/10 review, it really is appreciated and I am so pleased you had such a nice time with us. We look forward to welcoming you back in the near future.Kind regardsAndrew BoeGeneral Manager

10/10 - 훌륭해요

Donald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel in beautiful grounds, a great place to chill and relax. Also good pool and great food.
2023년 6월에 2박 숙박함
답변 제공: Andrew 님, 2023년 7월 15일
Dear Donald, Thank you so much for your feedback and I am so pleased you had such a nice relaxing time with us and I do hope we will be able to welcome you back again in the future.Kind regardsAndrew BoeGeneral Manager

8/10 - 좋아요

Emmanuel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Andrew 님, 2023년 7월 8일
Thank you for taking the time to review your stay with us and I am pleased you had an enjoyable stay.We hope to welcome you back again in the near futureKind regardsAndrew BoeGeneral Manager

6/10 - 괜찮아요

Elaine

연인과의 여행
좋아요: 직원 및 서비스
Came back to Houston house a few years after our honeymoon stay. Still a beautiful hotel with beautiful grounds. Staff very welcoming and helpful. Unfortunately we found the corridors outside the rooms messy, and at times smelling very musty and in need of upgrading (carpets seemed to be years old and familiar from our stay years ago.) The breakfasts were very good. We found the dinner menu however limited and not in the least special for an evening menu card.
2023년 6월에 4박 숙박함
답변 제공: Andrew 님, 2023년 7월 5일
Dear Elaine, Thank you for your feedback and I appreciate you taking the time to review your stay with us and I am please the staff were welcoming and helpful. We are aware there are areas of the property that are tired and we are working hard to improve these.I do hope you will notice the difference the next time you visit.Kind regards Andrew BoeGeneral Manager

10/10 - 훌륭해요

Philip

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely staff and great food.
All the staff were very welcoming, efficient and friendly. Nothing was too much trouble and all served with a smile. Food was delicious. Cleanliness of room and bathroom excellent. Our room was a little dated and a bit gloomy at the back of the hotel but enormous and spotlessly clean.
2023년 6월에 3박 숙박함
답변 제공: Andrew 님, 2023년 6월 15일
Dear PhilipThank you for your feedback and I am pleased you had such a good stay with us and the team looked after you so well.I do hope we will be able to welcome you back again in the near future.Kind regards Andrew BoeGeneral Manager

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful.
2023년 5월에 1박 숙박함
답변 제공: Andrew 님, 2023년 5월 23일
Dear Lisa, Thank you for your feedback and I am so pleased you had such a great stay with us.Kind regardsAndrew

8/10 - 좋아요

Bibianne

2023년 5월에 1박 숙박함
답변 제공: Andrew 님, 2023년 6월 13일
Thank you for taking the time to review your stay with us and I do hope we will get the opportunity to look after you again in the futureKind regardsAndrew BoeGeneral Manager

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Andrew 님, 2023년 5월 18일
Dear William, Thank you for the 10/10 review it is really appreciated and I do hope we will be able to look after you again soon.Kind regardsAndrew BoeGeneral Manager

10/10 - 훌륭해요

anne-marie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing hotel.
Room was lovely just one small issue there was hair bobbles belonging to someone else with hair attached on floor in the room when we arrived,we disposed of them in the trash bin.The staff were amazing as i was getting married the following day,they went above and beyond to help me. The hotel and grounds are stunning and would not hesitate to book again.Breakfast fantastic choice.
2023년 5월에 1박 숙박함
답변 제공: Andrew 님, 2023년 5월 14일
Dear Anne-marie, Congratulations on your recent wedding and I hope you day was everything you imagined. I am sorry there was a hair bobble in your room on arrival and I will be sure to address this with the team. I am pleased the team looked after you so well and we look forward to welcoming you back again soon.Kind regards and we wish you all the happiness in married life Kind regardsAndrew BoeGeneral Manager

8/10 - 좋아요

Marie

2023년 5월에 1박 숙박함
답변 제공: Andrew 님, 2023년 5월 28일
Dear Marie,Thank you for your review and I appreciate you taking the time to rate your stay.I hope we will see you again soonKind regardsAndrew BoeGeneral Manager

10/10 - 훌륭해요

Paul

2023년 4월에 1박 숙박함
답변 제공: Andrew 님, 2023년 5월 3일
Dear Paul, Thank you for your 10/10 review, it is very much appreciated.Kind regardsAndrew BoeGeneral Manager

8/10 - 좋아요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family stay
Family stay for one night, in deluxe family room which was a good size and in the block beside the pool/spa. The bed was comfortable, our 12 year old was quite comfortable on the double sofa bed. Nice touch with the Elemis toiletries in the room. Breakfast was buffet style and a fresh cooked option also. This was well cooked and ingredients of quality. Had to ask for toast however, and thought the buffet style was a bit limited in areas for our daughter who wanted the continental option. We used the pool which was very clean and not overcrowded, there were plenty of loungers and seating. Would stay again although at £214 for the night I wouldn’t want to be paying anymore.
2023년 4월에 1박 숙박함
답변 제공: Andrew 님, 2023년 4월 17일
Dear Paul,Thank you for your recent feedback and I am pleased overall you enjoyed your stay with us and you found the room comfortable for the family. Glad you got to use the facilities and thank you for your comments in relation to breakfast.I hope we will get the chance to look after you again in the near futureKind regardsAndrew BoeGeneral Manager

10/10 - 훌륭해요

Jonathan

2023년 4월에 2박 숙박함
답변 제공: Andrew 님, 2023년 4월 16일
Dear Jonathan, Thank you for your 10/10 review and I do hope we will be able to look after you again in the near futureKind regardsAndrew BoeGeneral Manager

10/10 - 훌륭해요

Neil

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Andrew 님, 2023년 4월 14일
Dear Neil,Thank you for your 10/10 review it is very much appreciated and I do hope we will get the chance to welcome you back soonKind regardsAndrew BoeGeneral Manager

10/10 - 훌륭해요

Megan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was beautiful and the staff was amazing!
2023년 4월에 2박 숙박함
답변 제공: Andrew 님, 2023년 4월 12일
Dear Megan,Thank you for your feedback and I am so pleased you had such a lovely stay with us and the team looked after you so well.I do hope we will see you again soonKind regardsAndrew BoeGeneral Manager

10/10 - 훌륭해요

Gemma

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really enjoyed our stay. Lovely spacious family room. Fantastic pool / spa facility. Beautiful grounds to walk the dog. Friendly staff and Easter egg a nice bonus for the kids. Would highly recommended and hope to stay again in rhe summer.
2023년 4월에 1박 숙박함
답변 제공: Andrew 님, 2023년 4월 9일
Dear Gemma, Thank you so much for your 5 star review and I am so pleased you had such a great time with us and the Easter bunny made an appearance...I hope we will see you again soonKind regardsAndrew BoeGeneral Manager

10/10 - 훌륭해요

Karl 님, Tampa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a fantastic place to be! Carley is phenomenal!
2023년 4월에 1박 숙박함
답변 제공: Andrew 님, 2023년 4월 5일
Dear Karl,Thank you so much for your feedback and I am so pleased you had such a great stay and yes Carly is fantastic and I will be sure to pass your feedback on.Hope to see you again soonKind regardsAndrew BoeGeneral Manager

10/10 - 훌륭해요

Joanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fab dog friendly hotel
We stayed for one night with the dogs. The staff were so friendly. The room was spacious (delux double) and plenty of room for three. The grounds were great for walking the dogs. We had a burger in the bar which was great and the dogs could go there too. There is a table in reception with treats for them! The waitress even brought them a bowl of water when she brought our drinks. Comfy beds too. All in all fab stay and will return.
2023년 3월에 1박 숙박함
답변 제공: Andrew 님, 2023년 3월 26일
Dear Joanne,Thank you for your 10/10 review, it is very much appreciated and I am pleased the team look after you so well along with your four legged friend.I hope we will be able to welcome you back again soon.Kind regardsAndrew BoeGeneral Manager

10/10 - 훌륭해요

Becky

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great venue and staff
Hotel lovely, staff really friendly. Comfy rooms and spotless. My room was in one of the annexed buildings - but of a maze getting to and from the room but overall thought it’s a great hotel full of character and charm. Good location and easy to find
2023년 3월에 1박 숙박함
답변 제공: Andrew 님, 2023년 3월 15일
Dear Becky, Thank you for your feedback and I am so pleased you had such a good stay and the 10/10 review is very much appreciated. I do hope we will get the opportunity to welcome you back in the near future.Kind regardsAndrew BoeGeneral Manager

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Showing signs of ageing
A very dog friendly hotel, key point for us, but a hotel needing some investment in upkeep, general maintenance and a deep clean. Very friendly staff, great leisure facilities, just a shame our room had a very uneven mattress and bathroom walls not very clean (mould spores, guest beard trim hairs etc). Tatty stair carpets, with worn areas and gaffa tape etc. Sagging leather sofas in the bar area such that I had to double up the cushions to be able to sit. Amongst lots of crumbs I did find £1.20 in coins in the sofa, so goes to show how often it’s cleaned. A bit of spend on certain areas and could be lovely again.
2023년 3월에 2박 숙박함
답변 제공: Andrew 님, 2023년 3월 15일
Thank you for your feedback and I am sorry you were disappointed with your experience on this occasion. We are fully aware there are areas of the property that are needing improvements and we are working very hard to allow us to do so.I do hope the next time you visit you will notice the difference.Kind regardsAndrew BoeGeneral Manager