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샤토 모텔 여행 후기

2 out of 5
샤토 모텔
1414 Calgary Trail SW, Edmonton, AB

이용 후기

6.8
평점 10 - 훌륭해요. 489개 이용 후기 중 113개" "
평점 8 - 좋아요. 489개 이용 후기 중 137개" "
평점 6 - 괜찮아요. 489개 이용 후기 중 109개" "
평점 4 - 별로예요. 489개 이용 후기 중 58개" "
평점 2 - 너무 별로예요. 489개 이용 후기 중 72개" "

6.8/10

청결 상태

7.2/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

10/10 - 훌륭해요

joon 님, toronto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
모든것이 다 좋습니다.
큰 불편함없이 지낼수있어서 좋았음

2/10 - 너무 별로예요

Terry

The room was not at all like the photos on line. We did not stay and checked out. As we were loading the vehicle. About 1/2 dozen police vehicles showed up, got out with guns drawn including assault style rifles to perform some duties. When we inquired as to whether this was a safe place to stay we were told it wasn’t. This confirmed our decision to check out.
2024년 5월에 3박 숙박함

6/10 - 괜찮아요

Pam

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We checked in late. I had called earlier that day to say that we would be. The lady at the desk said she had tried to call me several times. I had not received any phone calls. The beds looked like they had been slept in. Lint and hair on the sheets. Hair all over the bathroom floor. And I had to pay for the room before hand, not when we checked out, which I find very unusual.
2024년 5월에 1박 숙박함

4/10 - 별로예요

Michelle

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Got a call to confirm approx time of arrival. Told the lady will be there around 5 but no guarantees as its the long weekend and lots of traffic. When I arrived (at 6pm) they had written down 2:30 on my reservation sheet and complained that I was late not wanting to allow my children and I to stay even tbough I prebooked the room. The room it self was dirty. Had to wash hair out of the tub before showering. Only 2 towels were provided, and when calling front desk for more towels (have 3 kids with me) they told me to come get them. I told them I am not leaving my kids alone can someone bring them please and the lady was very put off. It smelt like marijuana overwhelming a few times during our stay, even though we were in a non smoking room and the rooms beside were also non smoking. The people staying above were very loud all night. Not pleased at all with the stay there.
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

kanwal

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Jennifer

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My room was dirty, splats of god knows what all over the bathroom walls. There was 2 staff members who were helpful, the rest had horrible attitudes and made me feel like I was an inconvenience when it came time to check in and out. I’m a cheap person when it comes to overnight places to stay but this place that’s the cake for the worst I’ve seen and for the price of $95 it’s absolutely ridiculous. I will never ever be back to stay there. I’d rather rough it in my car to be honest. Very disappointed
2024년 5월에 1박 숙박함

4/10 - 별로예요

Gerardo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Sheryl

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Booked a 2 night stay in a non-smoking room. Checked in, dropped off stuff & went on my way, thinking room had a funky smell. Returned for the night... funk was there but decided to get some dleep. Rolled off the pillow during the night, and immediately awoke, face down on the mattress, to the scent of urine. Absolutely gross. Got up, showered, moved all of my things from the room to my vehicle, let front desk know. I requested a different room & was told that when I returned later, one would be provided. So... returned, was assigned a new room (noting urine stained mattress was now sitting on sidewalk, outside of previous room). New room smelled fresh. I changed, left for the afternoon & evening, returning only to sleep. Got up this morning... with bites on my neck, hands, legs?? Showered, packed, reported again to front desk. Received a wide-eyed "this is the first we've heard of this" & quick refund of damage deposit. Travelors should be allowed to charge this place a damage deposit to ensure it cleans up it's act, or pays for subjecting customers to crap conditions.
2024년 4월에 2박 숙박함

4/10 - 별로예요

Robert

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Old motel, small room, small TV, bathtub was scratched and look really old (1970’s). No place to eat within walking distance. I will not return.
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Gerald

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Dave

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very dirty property , floor in room collapsing under rug, broken light switch , noisy and vagrant people all hours of the night
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Annet

2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Ayushi

별로예요: 청결 상태
There was bad smell in the room
2024년 3월에 3박 숙박함

2/10 - 너무 별로예요

Michelle

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a dive hotel at its finest!! We booked 2 rooms! The rooms smell like alcohol. The thermostats were broke in both rooms, we were hot ALL night due to not being able to turn the heat down. AND the windows are broken, so we could not open them. Tvs do not work in either room. There was no cutlery or dishes in one room and no cups in the other. I will say, the tub was decent enough to have a relaxing soak.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Reggie

좋아요: 직원 및 서비스
2024년 3월에 2박 숙박함

4/10 - 별로예요

Bradley

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was very rude; they never told us about an additional price for our cat even though they seen him. Lots of repairs should be made.
2024년 3월에 5박 숙박함

8/10 - 좋아요

Jason

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great for the solo traveler on a budget. Older hotel, you get what should be expected.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Wendy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was clean, beds were good, and kitchenette was useful.
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Hee Jun 님, newbury park

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Broken window at -18°C winter
2024년 3월에 1박 숙박함

4/10 - 별로예요

William

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Disappointed in the area, rooms need some cleaning and updating. Carpets were stained, staining on the lamp shades pretty nasty.
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Amber 님, Calgary

반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My experience was extremely disappointing. From the moment of check-in, it was evident that this establishment does not uphold basic standards of cleanliness and customer service. The room I was provided with was in an appalling state of cleanliness. The linens were stained with urine, the floors and bathroom were dirty, and despite booking a non-smoking room, there was a pervasive smoke odor. Furthermore, there were broken fixtures and malfunctioning amenities throughout the room, indicating a lack of maintenance. The noise level was intolerable throughout my stay, making it impossible to get any rest. Whether it was due to thin walls or inconsiderate guests, the constant disruption was unacceptable. Additionally, there were instances where EPS were called, further adding to the discomfort. The customer service at Chateau Motel was severely lacking. Staff were indifferent to my concerns and seemed disinterested in addressing any issues. When I raised the issue of the unclean linens with the front desk staff, instead of rectifying the situation, I was handed sheets to change myself. During check-out, when I brought up this issue again, the staff member became defensive, falsely claiming that I had offered to change the sheets myself. This lack of accountability and professionalism further exacerbated my dissatisfaction. Overall, my stay at Chateau Motel was nothing short of a nightmare. I strongly advise anyone against staying here, even with the low rates.
2024년 2월에 2박 숙박함

8/10 - 좋아요

KALIDAS

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Even outside area of this property has smoke smell which unusual in Canada.
2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Vincent

2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Vincent

별로예요: 숙박 시설 상태 및 시설
.
2024년 2월에 2박 숙박함

8/10 - 좋아요

Sayed

좋아요: 청결 상태, 직원 및 서비스
Good
2024년 2월에 1박 숙박함

8/10 - 좋아요

Jacinthe 님, Oromocto

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect for our short stay. Very affordable and is in a quiet spot.
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Brent

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

CARINE

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Je préfère pas
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Husanpreet singh

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Alvin

2023년 12월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Stay away unless desperate
This is definitely a property to avoid unless you're desperate. We got here and the staff was friendly and "upgraded" our room because I requested a quiet room as I'm a light sleeper. The room was in bad shape, needs repairs and patchwork everywhere; the kitchen window had no cover to keep the bright light out; the bed, very uncomfortable, and very squeaky. I asked for a quiet room since I'm a light sleeper, and a kid and family were above me, even though I asked for this not to happen. The manager said it was only a guy, but I could clearly hear a kid hanging around. The free breakfast - coffee, muffins (which they ask you don't take a full on), bananas, and cereal (with no place to eat it). Just don't stay here unless you're desperate or cheap. But remember, you get what you pay for, this place isn't worth it.
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Anna

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
I did book cheap I know but police were on property while I was there. The property was poorly renovated. The room was very small. The washroom was clean and the bed was very comfortable.
2023년 11월에 3박 숙박함

8/10 - 좋아요

Ritika

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

nolan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I read the reviews and assumed the bad experiences were exaggerated. They were not. Rooms are scuzzy, blood and brown stains on the linen and towels. The amount of hair on and under every linen was absurd, even in the fridge and freezer! The surface of the furniture has bacteria cultures thriving and booger goblins are visible. Me and my wife didn't take off our shoes as the floor was equally disgusting. Bathroom exhaust fan didn't work either but there was a complimentary condomfor us. As it was our first time there we were told we would pay $50 not the standard $70. Upon booking out this was not the case and they shafted us an additional $50 from the damage deposit. Just down right dirty and an unpleasant experience all in all. If i were expedia i wouldn't associate my name with this business.
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Aaron

좋아요: 청결 상태, 숙박 시설 상태 및 시설
It was safe and quiet, the only problem was the remote for the tv didn’t work and all they did was switch the batteries around in the remotes
2023년 11월에 3박 숙박함

2/10 - 너무 별로예요

CHEIKH IBRAHIMA

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a pig barn
2023년 11월에 4박 숙박함

2/10 - 너무 별로예요

Shauna

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty terrible hotel front desk staff was rude! Room was gross and filthy. Spend your money else where
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

jelani

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Dustin

2023년 10월에 1박 숙박함

4/10 - 별로예요

Marty

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not a comfortable stay
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Jake

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Rochelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Cory-lee

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Was Decent enough for a night to sleep ! The front desk is very small, and took a little while for someone to greet us, once he did we were in fast. Room was average, noticed a few stains on the bed, and blood on the back of the bathroom door. Creepy, They do have Netflix tho ! So that was awesome ! Would recommend, having a couple bottles of water for your guests.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Vanessa 님, Calgary

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
To begin with the property did not give me the room I paid for. I paid for a family suite and ended up getting two beds and the fridge. The fridge didn’t even work. The room itself was disgusting and dirty when I entered nothing was cleaned. The shower had mould on the walls and the roof. As well as stated another reviews I didn’t want to take my shoes off either. On my first night they had guests party all night and kept us awake. I tried calling the desk and nobody answered so I had to call Edmonton police. The only resolution in the next day was the owner told me that they were just dirty disgusting gypsies who always destroy the property. That’s not the way you handle it. I couldn’t get my door to lock or stay locked unless I was in the room and locked the dead bolt. The worst part of this hotel is the prostitution that happens in it. It was absolutely disgusting and I will never stay again, save your money and go anywhere else. I contacted Edmonton police twice while I visited. Not a great vacation at all.

4/10 - 별로예요

Dave

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함

4/10 - 별로예요

Emily

좋아요: 직원 및 서비스
별로예요: 청결 상태
I didn’t really want to take my shoes off. Very stained sheets and towels. Visibly dirty high touch areas; light switches & door knobs. Hair dye stains on bathroom door and wall, pet damage on the bathroom door frame.
2023년 9월에 1박 숙박함

4/10 - 별로예요

Rinda

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When i first arrived, id not realized that there was no stores or restaurants within walking distance. Getting into the room, i quickly noticed bad odor and quite dirty walls and items to use. I promptly said id only be taking 1 night instead of 2. The male owner said it was fine and he'd reverse the 1 night. When unpacking and trying to organize myself for the nights stay, there was no hangers or rod to hang clothing, the fridge was terribly dirty on handle and seal 9f door. There was no coffee maker or tea and drink...the bathroom was with cigarette stains everywhere. The place to put towels was rusty and small. And only 1 set of towels. Breakfast was bruzed apples from neighborhood stret lines trees and said to be organic! CAR RENTAL next door had continuous 24 hour servalance that had record8ng that went off telling how you were to leave the premises, when even wind blew leaves on adjacent tree. Late check out of 3 was to be 3 pm yet my room was only cleaned at 5pm amd didn't receive face cloth and excesoriies
2023년 9월에 1박 숙박함

4/10 - 별로예요

Amanda

2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Kenneth

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Keep looking, you don't want to stay here.
This place is in serious disrepair. The room smelled horrible, wasn't clean, there was (dog?) poop in front of and all up the stairs to the second floor. Got to the room and the key card wouldn't open the door. The owner sent his child up to help with the door and after 10 minutes he finally got the door open. As he was leaving I locked the door and tried to open it with my keycard and it wouldn't open AGAIN. I went back to the front desk and asked for my money back and they tried to tell me I had to learn the "technique" to open the door. NO I DO NOT! YOU NEED TO FIX THE FAULTY LOCK BEFORE YOU TRY TO RENT IT TO CUSTOMERS! They also insisted on a CASH deposit rather than doing a credit card hold for deposit which isn't right. I demanded a refund and left to find somewhere else to stay.
2023년 8월에 1박 숙박함

8/10 - 좋아요

Daeyang

2023년 8월에 1박 숙박함