Eixample, Barcelona hotel rooms at the Room Mate Hotels

"Underwhelming check in at the reception. Staffs are not friendly. Upon going in the room, I call the desk for a potential upgrade as someone message me if I wanted to upgrade for extra cost to have a view of the Sagrada which I accepted and happy to pay for. The receptionist laughed at me, did try to explain that it was an automatic message although it was signed by the staff name Veronica. I asked again if there’s a room I can upgrade to the staff replied “I don’t think so” with laughter in her tone. Not great service. This is one of the few review or possibly the first time I ever write a negative feedback and I travel and stay in hotels quite a lot. Only staff were great are in the breakfast shift. "

"Excelente lugar , staff, y ubicacion "

"Excellent location "

"It would be nice to have a coffee machine or a teapot for a week. Nice drink."

"Sercotel is in a good location, for us it was important that a hotel was a walking distance to some tourist attractions as well as not that far from the airport. The room itself is clean and the staffs are excellent, friendly and helpful! Breakfast was delicious and the staff who's always there makes sure everyone is attended to and checks the food/coffee stations. Overall stay is wonderful!"

"There was one night where our power went out when we arrived back to the hotel at 12pm. The receptionist did not explain what occurred when we walked in so we had to find out in our room. Turns out, the city was working on the electricity and was unknown when it would turn back on. Good thing I brought my portable charger. Other than this occurrence, the stay was very pleasant. The hotel was clean, in an amazing location, and safe!"

"Atención al cliente deficiente "

"I was very disappointed for a few reasons. One of which I won’t divulge because it would seriously affect their reputation but the fact that they just “fixed” the issue they did not “make it up to me” like they promised in any way. I also had an issue the night before I left and they just made excuses. It was probably one of the worst experiences for me and I’ve stayed at a lot of various hotels and accommodations. "

"It is in a great luxury shopping place and very near to famous CASAs. And many good dining options."