The guy at the desk was very friendly and informative. As far as the room, we are use to staying at Marriott hotels, so this was WAY different for us. If you like a really firm bed and firm pillows you'll sleep comfortably. We like our beds softer, but we did sleep. It was quiet. The AC worked AMAZING!!! Make sure to bring your own shampoo and conditioner, their package barely have any in them. So come prepared or stop at Walmart. The road that our Apple Maps told us to turn down was confusing. You can turn behind the gas station in the parking lot and drive behind another hotel to get to it. We took a chance staying here. All the hotels were full due to the tornado. We would stay there again if we needed to, it's not fancy, but we slept and it felt safe.