Emerald Lakes, Pennsylvania hotel rooms at the Independent

"I booked a 1 night stay here Sunday-Monday. Check in is 3pm and our room was not ready until after 6pm!! I requested a call from a manager for a refund. Your short staff issues are not my problem. There was no manager to be found, just a rude front desk girl that couldn’t care less about anything or anyone. We were told to wait in the lounge. We were not offered another room. When sitting in the lounge we saw the cleaning staff chatting to each other in the hall and on their phones. While you are 3 hours behind on getting rooms cleaned for check in. "

"We did enjoy our stay however the hold for incidentals I find is a bit high for a 1 night stay 500 but I disputed and the attendant reduced to 300 which is still high and we travel quite a bit so I am familiar. Also the cost of a MULE drink $20.00. We did not attempt to dine because the restaurant was extremly costly too. They dont allow outside food unless you eat in your room. Never ever heard of this. The pool was great we enjoyed. We were in the area for an event which is why we chose to stay here. "

"The room was clean, and plenty of parking. Enjoyed the bar onsite along with food was good and convenient. The staff was friendly and kind, and accommodated our needs. When you check in be sure to ask for a drink voucher, as you will not get it after you check in. "

"Great resort. Staff is very friendly from check-in to gift shop and housekeeping. Beds are very comfortable. My only complaint is the food options. There are varied options but nothing is open late nor early other than the limited coffee bar. "

"The staff was very accommodating. I highly recommend."

"Good"

"Breakfast was good"

"Everything was great especially the food in the restaurant, room was spacious, cleaned I love it I will stay there again."

"They don’t cleen the room during my stay, bottle of hand soap, shower gel and conditioner were empty and no one comes to refill them. Hot tub was very cold."