2/10 - 너무 별로예요
Malolan
가족 여행
2024년 6월 10일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They cancelled my reservation, I paid for my stay a week before. The staff in the hotel was rude. I reached the hotel at 2.00 am along with my family, they considered it as a no show, without informing the customer they cancelled the reservation.
And Expedia did not act on it when it was exclated to them. Expedia claimed that they are just a travel agent they can not do anything on it.
Then I spoke to one of the managers in Expedia he completely understood my situation and confirmed that he will process full refund.
Expedia should not consider this sort of business relationship with these sort of hotels. Where there is no ethics and lack in professional.
Malolan
2024년 6월에 2박 숙박함