Essex, Chicago hotel rooms at the Fairmont

"We had a room that faced the river and had a great view. Our room was in decent shape but there was a constant smell of cigarette smoke. There wasn’t a fitted sheet on the bed, only a top sheet used as a fitted sheet. If using the valet parking option be cautious. My credit card company ended up putting a hold on my card because the valet had been trying to charge at least 6 different amounts over a day when I was told I would pay the total at the end of my stay. "

"Excellent place"

"it has to be the worst hotel experience I've ever had. Staff is unprofessional, almost combative not helpful disjointed with valet and with the restaurant rude just a horrible experience. Worst I've ever had never will go back."

"Limited towels Leaking ceiling in breakfast area was leaking and moldy"

"Friendly staff, nice breakfast!"

"Great location, iconic hotel. "

"Beautiful hotel. Rooms need a revamp."

"great!"

"Clean room, friendly staff, and an amazing view."