Dear Kash, We regret to hear of your negative feedback, we wish we could have had the opportunity to resolve your concerns. Kind regards, CallumFront Office

Dear Paul, Thank you for sharing your review with us, we are sincerely sorry to hear about the disappointing aspects of your stay as you have outlined.Your feedback is highly important to us, and will now be escalated to the relevant departments to action an immediate improvement. We hope to welcome you back on a better experience in the future. Kind regards, CallumFront Office

Dear Guest, Thank you for your feedback, we sincerely apologise for these technical errors during your stay, and for the inconvenience caused as a result. We indeed faced a IT issue which impacted the key card system within the hotel. We are pleased our staff could were helpful and providing assistance.

Dear Ian, First of all, thank you for your feedback and review following your recent stay at The Park Inn Palace Hotel. We wish to express our sincere apologies that your stay and experience was disappointing on this occasion. Your comments are of great value to us, and we will ensure to share them with the relevant departments.I can confirm that our Restaurant & Bar is open to all and is a part of the hotel, and tabs can be set up at the bar if requested.I hope we will have the chance to welcome you back of a better stay in the future. Kind regards, CallumFront Office

Dear Jeff, Thank you for your feedback of your stay with us. We are sincerely sorry to hear of the condition of the room you stayed in. Your comments are vital to helping improve our hotel, and these matters will be urgently escalated to our maintenance team to look into further. I hope we have the opportunity to exceed your expectations in the future.

Dear Jacques, Thank you for your review, we are sorry that your stay fell short of expectations and positivity on this occasion. We hope we have the opportunity to change your perspective, and welcome you back again.

Dear Mark, Thank you for your review, we are very sorry that you had a less than pleasing stay with us on this occassion. I hope we have the opportunity to welcome you back on a better experience in the future.Kind regards,

Dear Elizabeth, Thank you for sharing your review with us. We apologise that the standard of your room on this occasion had not been of our usual levels.I hope we can welcome you back again in the future on a better experience.

Dear Carl, Thank you for your review, we are pleased you enjoyed your stay. We unfortunately do not have a car park at the hotel, we apologise for any inconvenience caused.

Dear SD, Thank you very much for taking the time to follow up your feedback with us following your stay. We are very pleased to read of your great stay, however we do apologise for the shortfalls and issues you had encountered. Unforuntately our systems went down during your stay, and we are sorry for any inconvenices caused.

Dear Rennie, Thank you very much for your review following your stay with us, we are delighted to read that you had a lovely experience with us. We apologise for the shortfall regarding the balcony and will ensure to address this matter. On behalf of all the team, we thank you for your business and look forward to welcoming you back soon.

Dear Rui, We are sorry to hear of your disappointing experience, especially at breakfast. We will endeavour to investigate this matter and ensure a similar situation does not reoccur. I hope we will have the opportunity to change your perspective of us and welcome you back in the future. Kind regards

Good Evening,Thank you dearly, for your comments regarding the service you experienced here at the Park Inn by Radisson Palace Southend-on-Sea, I look forward to welcoming you back.Kind Regards,Dorcas Front Office Agent.

Thank you for your positive feedback regarding our hotel and staff, I will ensure to escalate your comments.

Good Evening,Thank you for taking the time to share your feedback from your visit to the Park Inn by Radisson Palace Southend-on-Sea. Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concern department heads to seek a prompt improvement.Kind Regards,Dorcas Front Office Agent.

Dear Abdullah, Thank you for taking the time to share your feedback from your visit to the Park Inn by Radisson Palace Southend-on-Sea. Please accept our apologise that our services did not meet your expectations. We hope that we will have the opportunity again to try to change your perspective about our hotel where we will ensure you will have a stay which meets both your expectations and satisfactions.Kind regards,

Dear Carmen, Thank you for your feedback, we are pleased that you enjoyed your stay and rated our services so highly. We hope to welcome you back again soon. Kind regards

Dear Jordan, Thank you for your feedback, we are pleased that you enjoyed your stay with us.Kind regards

Dear Katie, I’m terribly sorry to read from your review that you had a frustrating experience, I really wish we could have resolved this during your visit. Also, I would like to thank you for taking the time to communicate to us why our services did not meet your expectations. I have every desire to address your complaint and to share it with the relevant departments for further improvements and actions.Please accept my apologies for any trouble and inconvenience we have caused you. I really hope that we will have the opportunity again to try to change your perspective about our hotel where we will ensure you will have a stay which meets both your expectations and satisfactions.Kind regards

Dear Linda, Thank you for taking the time to share your feedback from your visit to the Park Inn by Radisson Palace Southend-on-Sea. We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the team at Park Inn by Radisson Palace Southend-on-Sea, I look forward to welcoming you back.

Dear Hayley, Thank you for your review of your stay. We are delighted to read that you enjoyed your experience with us once again and had a great time. It was our pleasure to welcome you back, and we hope to see you again soon.

Dear William, Thank you for sharing your review with us. I am very sorry for the issues in which you had faced in your room and for the inconvenience caused. I will ensure to raise this issue with our team to arrange immediate action.

Dear Kay, Thank you for sharing your review with us. We are sincerely sorry for your disappointing experience this time, and for any inconvenices caused. We will ensure to review the condition of your room with our team and look into appropriate action

Dear Margaret, Thank you for your message. We are sorry about some of the inconveniences you faced during your stay. I hope we can welcome you back again and pleasingly surprise you next time.

Dear Darren, Thank you for your much appreciated feedback, we are sincerely sorry to hear about these shortfalls as you have specified. I will ensure to look into all of these concerns with our team and resolve promptly.

Dear Steven,We are sorry to hear of this, I will ensure to pass on your comments to our housekeeping team to look into further.

Dear Nicholas, Thank you for your review. I’m terribly sorry for the frustrating experience, I really wish we could have resolved this during your visit. I really do appreciate the time you've committed to providing me with these disappointing photos. I will review the condition of your room and will definitely share your feedback with our housekeeping and maintenance team to ensure our guest rooms are up to brand standards.We highly appreciate your feedback as it will assist us in becoming better at what we do, and we hope to serve you again in the future.

Dear Natalie,We are delighted to read from your review that you had enjoyed your recent stay with us. On the other hand, please accept my sincere apologies for the shortfalls you encountered as you have mentioned regarding our breakfast, this point will be highly taken under consideration and informed to the concern department heads to seek a prompt improvement.

Dear Helga, We appreciate your feedback from your stay, please accept our apologies for the shortfalls you encountered, we will ensure to review these cases.