2/10 - 너무 별로예요
Beverly
연인과의 여행
2026년 5월 4일
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
> FIrst at checkin there was no record of our reservation. The documents I had showed I had reservations got us a room. This occured at 12:30 am, so I was very upset. So I received no confirmation the next morning on my reservation.
> No breakfast provided like most hotels.
> I had previously called the hotel to ask they fix a error by Expedia on my reservation dates. I provided the hotel and Expedia staff on the correction required and I wanted to extend my stay with one additional day. They said, I was all set with these changes. On the last day of our stay we returned to our room later in the day and our key didn't work and when we did get into the room all our personal items has been removed and someone else was in the room. The receptionist didn' know where our possesions were. Why were we not called to ask why we hadn't checked out. No answer, this motel was clearly not organized and working to help customers. They did say they had no rooms, but then found us a room at a higher price than our origianl room. I was totally disgusted with the hotel and and how Expedia didn't get the reservations correct. I WILL NEVER USE EXPEDIA AGAIN !!!
Beverly
2026년 4월에 2박 숙박함
