간이 침대, 무료 WiFi, 침대 시트

트래블로지 바이 윈덤 유레카 여행 후기

2 out of 5
트래블로지 바이 윈덤 유레카
4 4th Street, 4th and B Street, Eureka, CA

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 219개" "
평점 8 - 좋아요. 1000개 이용 후기 중 326개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 208개" "
평점 4 - 별로예요. 1000개 이용 후기 중 134개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 113개" "

7.4/10

청결 상태

7.4/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함
답변 제공: Manager 님, 2022년 10월 14일
Dear Guest,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 - 훌륭해요

Carl

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful room
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 15일
Hi Carl! Thank you for your excellent rating and for highlighting the beauty of your room! We're thrilled that you appreciated the aesthetics and comfort of your accommodations. It’s always our goal to provide a space where guests can relax and enjoy their surroundings. We look forward to welcoming you back soon and providing another beautiful experience. Thank you for sharing your feedback!

6/10 - 괜찮아요

ALFREDO

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 7일
Hi Alfredo,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

2/10 - 너무 별로예요

Lawrence 님, Placentia

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a very unsafe property. There were lots of street walkers and homeless in the area. While unloading or luggage I was hit up by one of them. We ended up leaving and checking into a different hotel. If you can, skip Eureka all together, if you must staff do your research and stay at another safer hotel.
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 4일
Hi Lawrence,We're sincerely sorry to hear about your experience, but we want to assure you that the safety and well-being of our guests are our utmost priorities. Our property is situated in a vibrant urban area, and while we strive to maintain a safe environment, we acknowledge the challenges that can arise in any city setting. We regularly collaborate with local authorities and implement security measures to mitigate such incidents. We understand your concerns and appreciate your feedback, which allows us to continually improve our services and ensure a comfortable stay for all our guests.

2/10 - 너무 별로예요

angel

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I reserved on line through Expedia to have my guy check in before me because he arrived before us .And I spoke to front desk prior to arriving and I ask if it was ok if they can check in and not wait they said yes but when I got here my employee s were outside waiting for an hour for us. They said that they could nd check in
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 31일
Hi Angel,We sincerely apologize for the inconvenience you experienced during check-in. While we strive to accommodate early arrivals whenever possible, there are instances when unforeseen circumstances may delay the process. We regret any miscommunication that may have occurred and assure you that our team is committed to providing excellent service to all our guests. We appreciate your feedback and will use it to improve our processes to ensure a smoother experience for future guests.

10/10 - 훌륭해요

Christian

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 28일
Hi Christian! Thank you immensely for your perfect rating of 5 out of 5! We're thrilled to hear that you had a fantastic experience. Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations. It was a pleasure hosting you, and we look forward to welcoming you back for another wonderful stay.

6/10 - 괜찮아요

Haley

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
The room was very clean which I was happy with. I did not like that when we arrived at 6pm to check-in the office was locked. We had to ring a bell to get in and when he finally let us in he did not greet us at all. He simply gave us our keys and gave us no direction of where are room was or anything. It seemed like the area was unsafe.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 28일
Hi Haley! I'm sorry to hear about your experience with the check-in process and the lack of greeting from the staff. It's important for hotels to provide a welcoming and safe environment for their guests. If you feel that the area was unsafe or if you have any concerns about your stay, it's a good idea to communicate them to the hotel management so they can address them accordingly. Additionally, providing feedback about your check-in experience can help the hotel improve their customer service for future guests. If you have any other questions or need further assistance, feel free to ask.

8/10 - 좋아요

Jose

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is a quiet, safe and comfortable place.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 8일
Hi Jose! Thank you for your feedback! We're delighted to hear that you found our hotel to be quiet, safe, and comfortable during your stay. Ensuring a peaceful and secure environment for our guests is a top priority for us, and we're pleased that we succeeded in meeting your expectations in this regard. We appreciate your positive comments and hope to have the opportunity to welcome you back for another great stay in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.

2/10 - 너무 별로예요

Lena 님, Ferndale

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very uncomfortable!!
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 3일
Hi Lena,We're sorry to hear that your experience fell short of your expectations. Our team strives to provide comfortable accommodations for all our guests, and it's disappointing to learn that we missed the mark during your stay. We appreciate your feedback and will certainly look into your experience to ensure that future guests do not encounter similar discomfort. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Christian Rachel

2024년 2월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 21일
Hi Christian! We're absolutely delighted to receive your perfect rating of 5 out of 5! It's guests like you who make our efforts truly worthwhile. We're thrilled to hear that you had a wonderful experience at Travelodge by Wyndham Eureka, and we're grateful for your recognition. We eagerly await the opportunity to welcome you back for another memorable stay.

10/10 - 훌륭해요

Lena 님, Ferndale

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall amazing experience:)
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 29일
Hi Lena! We're delighted to hear that you had an overall amazing experience during your stay! If there's anything specific you loved or if there are areas where we can improve further, please feel free to share your feedback. We appreciate your positive rating, and we hope to welcome you back for another wonderful stay in the future. Safe travels!

10/10 - 훌륭해요

Christian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk agent is polite and professional
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 27일
Hi Christian! We're delighted to hear that you had a positive experience with our front desk agent! Providing polite and professional service is a top priority for us, and we're glad that our team member met your expectations. Thank you for taking the time to share your feedback, and we hope to welcome you back for another pleasant stay in the future!

10/10 - 훌륭해요

Christian Rachel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice peaceful location.
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 2월 25일
Hi Christian,We're delighted to hear that you appreciated our hotel's serene location. Providing a peaceful environment for our guests is one of our top priorities, and we're thrilled that it enhanced your stay. Our team works diligently to maintain the tranquility of our surroundings, ensuring that every guest can enjoy a relaxing experience. Thank you for acknowledging this aspect of your visit, and we hope to welcome you back soon for another peaceful getaway.

10/10 - 훌륭해요

Kimmy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 19일
Hi Kimmy! Thank you for awarding us a flawless rating of 5 out of 5! We're delighted that you had such a fantastic experience at Travelodge by Wyndham Eureka. Your feedback means the world to us, as it reaffirms our commitment to providing exceptional hospitality to every guest. We're grateful for your patronage and eagerly anticipate the opportunity to welcome you back for another memorable stay.

10/10 - 훌륭해요

Steven

좋아요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 15일
Hi Steven! Thank you for choosing Travelodge by Wyndham Eureka for your recent stay and for awarding us a perfect 5 out of 5 rating! We are thrilled to learn that you had such an exceptional experience with us. Your satisfaction is our top priority, and it's truly heartwarming to hear that we succeeded in providing you with a memorable experience. Your kind words serve as a tremendous source of motivation for our team to continue delivering exceptional service. Should your travels bring you back to Eureka, we would be honored to host you once again for another remarkable stay. Please do not hesitate to reach out if there is anything we can assist you with in the future.

2/10 - 너무 별로예요

Adam

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Only stay here if you sleep like a rock
I had to leave after first night. The noise from the 101 was intense. It’s as if the windows are too thin. The internet kept going down after a few minutes of usage.
2024년 1월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 17일
Hi Adam! Thank you for choosing our hotel and sharing your feedback about your recent stay. We appreciate your honest comments, and I want to sincerely apologize for the challenges you encountered during your visit. I regret to hear that the noise from the nearby highway affected your sleep quality, and I understand the frustration with the internet connectivity issues. Your comfort is a top priority, and it's disheartening to learn that we fell short in providing you with a peaceful and hassle-free stay. Please know that we take your comments seriously, and we will be looking into ways to improve our soundproofing measures and address the internet connectivity concerns. We understand that a good night's rest is essential, and I'm sorry that your experience did not meet your expectations. We appreciate your feedback as it helps us identify areas for improvement. If you have any additional details or suggestions you'd like to share, please feel free to reach out. We hope you consider giving us another chance in the future to provide you with a more positive and improved stay.

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 15일
Hi Kevin! A heartfelt thank you for choosing Travelodge by Wyndham Eureka and for the outstanding 10 out of 10 rating! We are honored to have exceeded your expectations. Your feedback is truly appreciated, and it inspires our team to continue delivering top-notch service. We look forward to the opportunity to host you again for another great stay.

10/10 - 훌륭해요

Pedro

별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 1월 1일
Hi Pedro,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 - 훌륭해요

shelley

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Reception provided excellent customer service. Helpful and informative. Thank you, Shelley!
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 1일
Hi Shelley! Thank you so much for your fantastic feedback and for awarding us a perfect 5 out of 5 rating! We're thrilled to hear that Shelley provided you with excellent customer service and was helpful and informative during your stay. Providing exceptional service to our guests is our top priority, and we're delighted that Shelley made a positive impression on you. We will be sure to pass along your kind words to her, as recognition for her outstanding efforts. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Whether it's providing recommendations for local attractions or assisting with any special requests, we're here to ensure that you have a fantastic experience with us. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future!

10/10 - 훌륭해요

TOAI

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The frontdesk was very helpful with my changing plan.
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 8일
Hi Taoai! Thank you for taking the time to share your positive experience with us! We're delighted to hear that our front desk team was able to assist you with your plans. Providing helpful and accommodating service is a priority for us, and we're glad we could meet your expectations. If there's anything else specific you loved about your stay or any suggestions you have for us to maintain this level of excellence, please feel free to share. We appreciate your patronage and look forward to the pleasure of hosting you again for another enjoyable stay.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 객실의 편안함
Worth the $
Comfortable bed, clean and pleasantly surprised w the room.. for the price I was absolutely happy. I've stayed in rooms more expensive, w better star rating that weren't as nice .. so good job Travelodge Eureka
2023년 11월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 11월 21일
Hi there dear guest! Thank you for taking the time to share your feedback, and we appreciate your comments as well as your rating of our hotel. We're pleased to hear that you found the bed comfortable, the room clean to your satisfaction, and that you were pleasantly surprised by the overall quality, especially considering the price. Providing a positive experience for our guests is our goal, and we're glad to have met your expectations. Your feedback is valuable, and we will continue to strive for improvements to enhance our guests' satisfaction. We appreciate your understanding and your choice to stay with us. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.

10/10 - 훌륭해요

Miguel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean room Great service
2023년 11월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2023년 11월 12일
Hi Miguel! Thank you so much for taking the time to share your experience with us! It's rewarding to learn that we exceeded your expectations with our hospitality and cleanliness We look forward to serving you again in the future!

8/10 - 좋아요

Adam

좋아요: 청결 상태, 직원 및 서비스
Had to work while in my hotel room and it was fine. The provided desk and chair worked for me. Being walking distance to old town Eureka and a nice market across the street was awesome.
2023년 10월에 6박 숙박함
답변 제공: Guest Relations Management 님, 2023년 11월 3일
Hi Adam! Thank you so much for your kind comments regarding our hotel. We are also glad that you found the furniture inside your room to be of use and our location convenient for you needs. Thank you for choosing our hotel and we hope to see you again soon.

6/10 - 괜찮아요

Joan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Beware of the mattress!!
My mattress was like a rock. We had two beds in a handicapped room, but sleeping on the floor would have been more comfortable!!
2023년 10월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 10월 25일
Hi Joan! We are so sorry to hear about the difficulties you had with our mattresses that you experienced during your recent stay with us and that we were not able to address it right away. It is our goal to provide the best lodging experience to our valued guests and we wish to let you know that your voice is of utmost importance to us and that we are looking into better options because of your feedback. We do hope you'll return and let us show you a far better experience.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay
Good 4 day stay, reasonably priced, free parking & WiFi, standard amenities of in-room coffee + microwave + refrig + hair dryer. OK TV menu selection. Within walking distance of all my interests for the weekend.
2023년 10월에 3박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 10월 11일
Dear Valued Guest, We're thrilled to hear about your positive 4-day stay with Travelodge by Wyndham Eureka! We're glad you found our hotel to be reasonably priced with the added benefits of free parking and Wi-Fi, along with standard in-room amenities. It's great to know that the location was convenient and within walking distance of your interests for the weekend. If there's anything more you'd like to share or any specific aspects you appreciated, please feel free to let us know. We're committed to providing you with a comfortable and enjoyable experience during your future visits as well. Thank you for choosing our hotel!

10/10 - 훌륭해요

Sophie von dem

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Die Preisleistung ist einfach einwandfrei. Ich war in einigen höher gerateten Motels und muss sagen das alle Travellodges in denen ich war, die Bewertung hätte deutlich höher sein müssen; im Vergleich. Kurzum: Für Stopover einfach gut!
2023년 10월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 10월 6일
Dear Sophie, We sincerely appreciate your positive feedback and are thrilled to hear that you found our price-performance ratio to be excellent. It's wonderful to know that we have exceeded your expectations, especially in comparison to higher-rated motels. Providing a great experience for our guests is our top priority, and we're delighted that you consider us an excellent choice for a stopover. Thank you for your kind words, and we look forward to welcoming you back on your next visit to Travelodge by Wyndham Eureka!

10/10 - 훌륭해요

Zowie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My stay has been relaxing . Pretty
2023년 9월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 9월 30일
Dear Zowie, We're delighted to hear that your stay has been not only relaxing but also pretty! At Travelodge by Wyndham Eureka, we take immense pride in creating a serene and aesthetically pleasing environment for our guests. Your comfort and satisfaction are our top priorities, and we're thrilled to have played a part in making your stay enjoyable. Should you require anything further or have any special requests, please don't hesitate to let us know. We look forward to continuing to exceed your expectations during the remainder of your stay. Thank you for choosing Travelodge by Wyndham Eureka as your home away from home.

6/10 - 괜찮아요

Hyun

별로예요: 청결 상태
Strong odor
There was a strong odor when we opened the room. Keeping the windows helped us.
2023년 9월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 9월 29일
Dear Hyun, We're grateful for your feedback and apologize for the initial inconvenience you experienced with the strong odor in your room. Your comfort is important to us, and we're glad to hear that keeping the windows open helped alleviate the issue. We'll investigate the cause of the odor to ensure it doesn't happen again in the future. If you ever encounter any issues during your stay, please don't hesitate to let us know so that we can address them promptly and make your stay as pleasant as possible. Thank you for bringing this to our attention, and we look forward to providing you with an even better experience on your next visit.

4/10 - 별로예요

Joe

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No AC, very loud street, didnt feel safe.
2023년 9월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 9월 29일
Dear Joe, We're truly sorry to hear about your negative experience during your stay with us. Your comfort, safety, and peace of mind are of utmost importance to us, and it's disheartening to learn that you didn't have a pleasant stay. The lack of AC, street noise, and feeling unsafe are serious concerns, and we take them very seriously. We will address these issues immediately and take steps to ensure they are resolved to prevent such situations in the future. Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. If you ever decide to give us another chance, we will work hard to provide you with a much improved and enjoyable stay. Your satisfaction is our priority, and we hope to regain your trust in the future. Thank you for sharing your feedback.

10/10 - 훌륭해요

Carlos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 9월 26일
Dear Carlos, Thank you so much for your rating! We're absolutely glad that you had a great experience during your stay at Travelodge by Wyndham Eureka. Your satisfaction is our top priority, and it's rewarding to know that we met all your expectations. We're delighted that you enjoyed your time with us, and we'll continue to work hard to maintain this level of excellence. We look forward to welcoming you back for another outstanding visit.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean Hotel
I stayed in this motel in 2018 and for the price it was very clean and conveniently located. Since this was my only experience in Eureka, I tried it again. My room was very clean and comfortable. Everything worked. There was plenty of hot water. Both staff members I encountered were very friendly and accommodating. I was very pleased with my stay. Thank you.
2023년 9월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 9월 26일
Dear James, Thank you for taking the time to share your positive experience with us. We greatly appreciate your loyalty and are delighted to hear that your recent stay at our motel was just as enjoyable as your previous visit in 2018. We take pride in providing clean and comfortable accommodations to our guests, and we're pleased to know that your room was up to your standards. It's also wonderful to hear that our staff members were friendly and accommodating, as providing excellent service is at the heart of what we do. Your kind words are truly appreciated, and we look forward to the opportunity to host you again in the future. If there's anything specific you loved about your stay or if you have any suggestions for us to maintain this level of excellence, please feel free to share. Thank you for choosing Travelodge by Wyndham Eureka, and we can't wait to welcome you back on your next visit to Eureka.

6/10 - 괜찮아요

Bonnie

가족 여행
did not like area older hotel with little upgrades what drew me to the hotel was the price and a that wyndham take over making properties better shap friendly staff front desk
2023년 9월에 3박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 9월 21일
Hi Bonnie, We appreciate your feedback and understand your concerns about the older hotel and limited upgrades. We're glad to hear that the friendly staff at the front desk made your stay more enjoyable. Please know that we continuously work to improve our property to provide better experiences for our guests. Your comments will be taken into consideration as we strive to enhance our facilities and services. Thank you for choosing to stay with us, and we hope to have the opportunity to host you again in the future.

10/10 - 훌륭해요

Wojciech

2023년 9월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 9월 22일
Dear Valued Guest, Thank you so much for the perfect rating! We're delighted that you had an exceptional experience during your stay. If you ever return or if you have any more feedback or requests in the future, please feel free to reach out. Your satisfaction is our top priority, and we look forward to serving you again. Have a wonderful day!

10/10 - 훌륭해요

Renee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All stated above
2023년 9월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 9월 18일
Dear Renee, Thank you so much for the perfect rating! We're delighted to know that you had an exceptional experience during your stay. If you ever decide to stay with us again or need any assistance in the future, please don't hesitate to reach out. We aim to continue providing top-notch service. Safe travels, and we look forward to hosting you again!

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Room was very nice and spacious. Lots of outlets for devices and chargers.
2023년 9월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 9월 18일
Dear William, We're thrilled to hear that you found your room very nice and spacious and that it offered plenty of outlets for your devices and chargers. Your comfort and convenience are important to us, and we're delighted that our accommodations met your needs. If you have any more feedback or if there's anything else we can do to enhance your stay, please feel free to let us know. We hope you continue to enjoy your time with us!

10/10 - 훌륭해요

Carl

2023년 9월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 9월 17일
Hi Carl,Thank you for the perfect rating! We're delighted to hear that you had a fantastic experience. If you have any specific feedback or comments you'd like to share about your stay, please feel free to let us know. We appreciate your support and hope to have the pleasure of hosting you again in the future!

10/10 - 훌륭해요

Daniel

2023년 9월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 10월 4일
Hello Daniel, Thank you so much for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything more we can do to make your stay even better or if you have any specific feedback or requests, please don't hesitate to let us know. Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent service. We hope to have the pleasure of hosting you again in the future!

4/10 - 별로예요

Gregory

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is not suitable, but I understand that is standard in Eureka. Too bad!
2023년 8월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 9월 4일
Dear Gregory,Thank you for taking the time to provide feedback about your recent stay. We are sorry to hear that you did not find the accommodations suitable for your needs.Eureka, like many places, can have a variety of accommodations to choose from, and we understand that preferences can vary greatly. If there are specific aspects of your stay that you found unsatisfactory, we would greatly appreciate any additional feedback you can provide so that we can work to improve our services and facilities.We value your opinion and hope that you might consider staying with us again in the future. Thank you for choosing to stay with us, and we hope to have the opportunity to host you again.

8/10 - 좋아요

Igaine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 8월 28일
Dear Igaine,Thank you for leaving a rating for your recent stay. We appreciate your feedback and are glad that you chose to stay with us. If you have any specific insights or suggestions that could help us enhance your experience even further, please feel free to share. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 8월 26일
Hi Robert,Thank you for your rating your recent stay. We appreciate your feedback and are glad to know that you had a positive experience. If there are any specific aspects you'd like to share or suggestions to improve, please feel free to let us know. We hope to have the opportunity to welcome you back for an even better stay in the future.

4/10 - 별로예요

Arnold

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No AC
2023년 8월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 8월 24일
Hello Arnold, We apologize for the inconvenience you experienced due to the lack of air conditioning. Your comfort is important to us, and we're sorry for any discomfort this may have caused during your stay. If you brought this issue to our attention during your stay, we hope we were able to address it promptly. If not, please let us know so we can take steps to rectify the situation. We appreciate your feedback and would like to ensure a better experience should you choose to stay with us again in the future.

8/10 - 좋아요

J Mieko

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 8월 24일
Dear Valued Guest, Thank you for your positive rating! We're glad to know that you had an overall good experience during your stay. If there's anything specific you enjoyed or if you have any further comments, feel free to share. Your feedback helps us continue to provide excellent service. We hope to have the pleasure of hosting you again in the future.

10/10 - 훌륭해요

Kelly

2023년 8월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 9월 11일
Dear Kelly, Thank you so much for the perfect rating! We're delighted that you had a wonderful experience with us. If you have any additional comments or if there's anything we can do to make your stay even better in the future, please don't hesitate to let us know. We look forward to hosting you again!

8/10 - 좋아요

Linda

2023년 8월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 9월 7일
Hi Linda, We appreciate your positive rating! It's great to hear that you had a satisfying experience during your stay. If you have any specific comments or suggestions for improvement, please don't hesitate to share them with us. We look forward to welcoming you back in the future.

2/10 - 너무 별로예요

Ivonne

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty with bum yelling and cursing outside. The room was smelling no AC the sheets were old and brown there some type of red stain on the sheet. We left that same night and good thing bc when I got home I realize I had some bug bites on my arm. I will never again stay here this is a cheap motel status charging hotel fee’s
2023년 8월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 8월 17일
Hello Ivonne, I'm truly sorry to hear about the extremely disappointing experience you had during your stay. Your description suggests a number of serious issues that fall far below the standard of service and quality that any guest should expect. Unsanitary conditions, unpleasant odors, lack of proper amenities, and disturbances from outside are unacceptable. If you have any questions or concerns, or if there's anything else I can assist you with, please feel free to let me know. Your satisfaction and comfort are important, even after a negative experience.

8/10 - 좋아요

Scott

2023년 8월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 8월 17일
Hello Scott, I'm glad to hear that you had a positive experience at the hotel. If you'd like to share more details about what specifically made your stay enjoyable, or if you have any questions or comments, feel free to let me know. If you're looking for information about future stays, recommendations, or anything else, I'm here to help!

4/10 - 별로예요

Michael

Room not ready upon check-in
Upon check-in my room was not ready and I had to wait 2-1/2 hours for my room.
2023년 8월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 8월 15일
Dear Michael, We apologize for the inconvenience you experienced with the delay in having your room ready upon check-in. Your time is valuable, and we understand how frustrating it can be to have to wait for an extended period. We appreciate you bringing this to our attention, and we'll use your feedback to address our check-in process and prevent similar situations from occurring in the future. If there's anything else you'd like to share or if there are ways we can make it up to you, please don't hesitate to let us know. We hope to have the opportunity to provide you with a smoother and more enjoyable stay in the future.

6/10 - 괜찮아요

Denise

2023년 8월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 9월 4일
Dear Denise,Thank you for taking the time to provide your feedback and rating. We value your input and are glad that you chose to share your experience with us. If there are specific areas or aspects of your stay that you feel could have been improved, we would greatly appreciate any additional comments you might have.Your feedback helps us identify areas for growth and enhancement, and we're committed to using it to provide better experiences for our guests. We hope to have the opportunity to host you again and provide you with an even more satisfying stay in the future.

8/10 - 좋아요

Shawn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good. Clean rooms. Good staff.
2023년 8월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 8월 11일
Thank you for your kind words and excellent rating! We're thrilled to hear that you had an outstanding stay and enjoyed all aspects of our hotel. We can't wait to welcome you back in the future!

10/10 - 훌륭해요

Tatyana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room is very clean, newly remodeled with new linens, but kind of noisy, you can hear the cars noise from the very busy street. Also I wish they have second layer of curtains to keep the window open without blocking the daylight. The bed is little bit too firm for me, but it’s all depends what you like. I will definitely stay again there.
2023년 8월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 8월 8일
Dear Tatyana, Thank you for sharing your feedback about your recent stay. We're glad to hear that you found the room clean and newly remodeled, with updated linens. We apologize for the noise from the busy street that affected your experience. Your suggestion for a second layer of curtains is appreciated and will be taken into consideration for future improvements. We understand that bed preferences vary, and we appreciate your understanding in this regard. It's great to know that despite the minor issues, you are willing to stay with us again. We look forward to hosting you again and providing you with an even better experience next time.