I consider myself easy going. However, the hallway to my room was under construction zone and very unsafe. There was a dead bug on the bathroom floor, the toilet ran, the hot water ran out on the second day. Oh, and the fire alarm flickered constantly throughout the night. The front desk told me hotels.com had to address my complaint, but then hotels.com said the front desk had to. I requested a partial refund since I still stayed there (because I had no time to look anywhere else since I was on a jam packed work trip). The hotel was unapologetic. Hotels.com should NOT sell rooms that are in a construction zone! I am not a Karen. This is only my second time writing a poor review in the near decade I have used this site to book hotels. This booking should have never happened and I don’t want anyone else to go through it.