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루이나 비치 리조트 여행 후기

2.5 out of 5
루이나 비치 리조트
Faleapuna, Faleapuna

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 138개 이용 후기 중 32개" "
평점 8 - 좋아요. 138개 이용 후기 중 58개" "
평점 6 - 괜찮아요. 138개 이용 후기 중 29개" "
평점 4 - 별로예요. 138개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 138개 이용 후기 중 3개" "

7.2/10

청결 상태

8.2/10

직원 및 서비스

7.8/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

8/10 - 좋아요

Nicole

2024년 2월에 7박 숙박함

10/10 - 훌륭해요

Siatua

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay especially families with young kids. And right near Piula caves
2024년 1월에 2박 숙박함
답변 제공: Freddy 님, 2024년 2월 6일
Thank you Siatua! Apologies for not responding back to you sooner.Thank you for the amazing review and hope to have you stay again in the near future.God bless and much love from you Leuaina Resort Aiga

6/10 - 괜찮아요

Alwin

가족 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
Maybe have an overnight receptionist at the front desk to help with guests throughout the night
2023년 12월에 4박 숙박함
답변 제공: Freddy 님, 2024년 2월 6일
Thank you for the feedback, definitely will be looking into this issue for our future guests.Thank you again and hope to see you again!God bless and stay safe!

10/10 - 훌륭해요

Alex

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Property and layout was great easy to get to water pools . If you really wanted it to boom ,there were a few minors maintenance that could be looked at and fixed . Bit beside that we enjoyed the gret quality of the people, staff they were amazing 👏 😉
2023년 10월에 8박 숙박함

6/10 - 괜찮아요

Mau

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Dee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were so friendly and helpful. Girls at reception were eager to help. Dining and bar staff were so friendly and good at their job. Owner may need to do some basic maintenance on deck lounges by the waterfront. One deck lounge missing a leg, the other had a rotten leg which made it wonky. The door between the two rooms in the family room needs to be soundproofed. You could hear every word in the next room. A big plus was the free shuttle to and from the airport. We would definately stay there again.
2023년 8월에 8박 숙박함
답변 제공: Leyna 님, 2023년 9월 24일
thank you for your review Dee,Appreciate you staying with us, Fixed all of what you have noted here,, :)Alofas from us here at LeUaina Resort

6/10 - 괜찮아요

Haydn

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
As per many of the other reviews, this “resort” has seen better days. It is tired. Almost all staff were lovely but everything else was fairly average. If you only Need a couple of days of accom before going elsewhere then go for it but If you’re expecting a glamorous resort like in the photos and in the advertising then shop elsewhere.
2023년 8월에 5박 숙박함

4/10 - 별로예요

loris

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Misleading!
The resort says it is beach front which is misleading. I chose an oceanfront villa but it does not have an accessible beach. They did not clean the room at all the whole 5 days I was there, did not come get the trash, nor give clean towels. We had to get new towels at the front desk and take our own trash out of the room. One of the days, there was no water at all on the entire resort and when there was water, hot water was scarce. Staff was not helpful. They gave us wrong information in regard to tourist sites and would not assist in calling or making reservations for activities for us. The breakfast consisted of the same thing everyday which included unripe fruits, pancakes, and french toast. I would not call this place a resort. Would not recommend.
2023년 8월에 5박 숙박함

6/10 - 괜찮아요

Emma

단체 여행
좋아요: 직원 및 서비스
The entrance is great, perhaps covid let the rest of the property become run down but it looks like it is slowly being revamped. We stayed in a garden villa which was air conditioned and comfy, but lots of bugs around (if your not a bug person). The food was average but the service was great.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Pusi Agnes

2023년 8월에 2박 숙박함

8/10 - 좋아요

Pam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly relaxed atmosphere
2023년 7월에 4박 숙박함

8/10 - 좋아요

Akiko

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
2023년 7월에 3박 숙박함

6/10 - 괜찮아요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Staff were friendly but services are very basic. A place to lay your head, but not really a resort like others we have experienced. Was difficult to get a couple of extra towels and felt a little uncomfortable asking for things. Also a little isolated if you don't have transport. Cocktails were great and the bar tender was very nice.
2023년 7월에 4박 숙박함

8/10 - 좋아요

Phil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A budget hotel so I had modest expectations. It was fine for a short stay.
2023년 7월에 2박 숙박함

8/10 - 좋아요

Dottie

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Comfortable
Our stay was ok. The resort needs lots of maintenance There is a Lack of sun lounges and the squabs were old . The food was very average snd the Lobster Mornay the worst meal I had ever had. I raised it with reception staff but they weren’t interested! The cats and dogs parading thru the restaurant was less than appealing especially when 4 cats jumped on table to finish someone’s scraps!!! The rooms were comfortable. The location lovely The staff very pleasant and helpful and the resort bus was great to get into Apia.
2023년 7월에 4박 숙박함

8/10 - 좋아요

Tan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fair price, good facilities except the WiFi which keeps disconnecting and sometimes doesn’t work at all.
2023년 7월에 1박 숙박함

8/10 - 좋아요

Sugalu

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Matthew

2023년 3월에 6박 숙박함
답변 제공: Freddy 님, 2023년 5월 4일
Thank you for the awesome rating Matthew!We hope to see you again soon.Until then, take good care of yourself and have a blessed year :)

10/10 - 훌륭해요

Amaris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful resort! Far from town but if you stay here it's really nice. Their food is great.
2023년 2월에 4박 숙박함

8/10 - 좋아요

David

6/10 - 괜찮아요

Michael L

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2022년 12월에 4박 숙박함

10/10 - 훌륭해요

MOLITOGI

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property and by the ocean. Staff and management are friendly and accommodating...
2022년 8월에 2박 숙박함
답변 제공: Manager 님, 2022년 8월 18일
Talofa Molitogi, Thank you for taking your time out to review your stay with us. We are very pleased to hear that you had an awesome trip. Thank you and best regards

10/10 - 훌륭해요

Safua

좋아요: 청결 상태, 직원 및 서비스
Comfortable & staff were very welcoming to my Mom that stayed for 2 nights. Thank you and God bless.
2022년 7월에 2박 숙박함
답변 제공: Manager 님, 2022년 8월 18일
Thank you for staying with us. We are very happy to hear that your stay was great. We hope to have you stay with us again in the Future.

2/10 - 너무 별로예요

실제 이용하신 고객

2020년 5월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely location near to Apia.Great place to start holiday
2019년 9월에 1박 숙박함
답변 제공: Resort reservations 님, 2019년 9월 20일
Thank you for your Review. we do hope to have you with us again. kind regards

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good value
Pool, outdoor lounge chais and kayaks were great! Garden villa was a bit musty and shower water is either cold or scalding. The AC is nice, bed is comfy and we were happy to have a fridge and kettle in the room. The vista from the pool is very expansive, swimming in the sea at sun set was epic. They have room cleaning daily which is a plus. Breakfast included is good amdthey have a good book exchange. Fiafia night was aweome! Staff is super friendly.
2019년 9월에 1박 숙박함
답변 제공: Reservations 님, 2019년 9월 17일
Hi, Thank you for taking your time out to review your stay with us. It was great hearing that you had enjoyed your stay and we do hope to have you stay with us again in the future. till then Tofa Soifua.

6/10 - 괜찮아요

Pam

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Garden villas are a bit run down although clean and tidy. Some glasses in the villa and maybe a tray. box of tissues, little things like reading lights. More consistency with meals, ie if you ordered the same meal on different night it wasn't the same. More staff knowledge of tours and more brochures, even trying to get a rental car. (we ended up getting one ourselves. Staff didn't seem to know what is what as far as the rest of the island goes, ie where/how do you swim with the turtles, how do we get to Savii. Although staff were very pleasant, and we did enjoy our stay.
2019년 8월에 7박 숙박함
답변 제공: Reservation 님, 2019년 9월 5일
Talofa Pam and thank you for your Honest review, as this is the only way we can move improve our standards. Please note that the Garden villas are Soon to be demolished and a new set of buildings would take its place in the near future. we do hope to have you stay with us again in the future so can review us again. thank you for your time. kind regards

8/10 - 좋아요

Letitia

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Lovely little resort but not 4 star for us
This is marketed as a 4 star beach resort however not all rooms are 4 star, more like 3 star and the “beach” is covered by water 90% of the time with rocks and coral... staff are extremely friendly and helpful. There is no grass or communal television area or snack bar. Food at the restaurant was good. Larger of the pool is dangerous as the stairs have no railing or anti slip tiles on them, my husband found out the hard way when he slipped and fell bruising his coccyx and hip. Area around the pool is tiled which is very dangerous when wet. It is awesome that they provide kayaks for free, we saw so many fish, starfish, anemones and sea cucumbers.
2019년 7월에 6박 숙박함
답변 제공: Reservations 님, 2019년 9월 5일
Thank you for taking your time out to review your stay with us. we take it that you had a satisfactory visit and we are glad to hear it. we do hope to have you in the future so we may showcase the true Leuaina service that we are know for around these parts. till then tofa soifua.

4/10 - 별로예요

Naomi

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Poor Customer Service
Being that I had family business to tend to at a nearby village, Le Uaina seemed to be a perfect fit. Check in was smooth, even in the pouring rain. Room at check in was clean however never once in my 5 day stay was the room cleaned or new towels ever given. I invited my brothers to attend the Fiafia Night dinner & show and was deeply disappointed in the service. I had to ask twice for drinks as it seemed my server was too busy talking it up with the Australians who were staying at the resort rather than serving us. It was almost as if they didnt want to serve us as it looked like I bothered them when I asked a second time for drinks and had to get up at that fact. Highly disappointed in the service or lack there of. I am a fellow Samoan who would like to contribute to our own development when I am on island and have stayed at numerous hotels in Apia but have never experienced the poor quality of service I have until this stay. Needless to say, sorry LeUaina but you lost my business and that of my family.
2019년 7월에 5박 숙박함
답변 제공: Reservations 님, 2019년 9월 5일
Apologies Naomi on not meeting your standards. We have taken the necessary steps to rectify your concerns with the relevant departments. should you choose to stay with us in the future we hope to show you the true Leuaina customer service that we are know for around this part of the island. kind regards

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and clean resort. The staff was great and very friendly. Food was fine, but more options for breakfast would be great. The beach is very short so you can't go for a walk.
2019년 7월에 2박 숙박함
답변 제공: reservations 님, 2019년 9월 5일
Thank you for taking your time out to review your stay with us. we take it that you had enjoyed yourselves and we are glad to hear this. we do hope to have you stay with us in the future till then thank you

4/10 - 별로예요

Karen

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing Holiday
Staff in the bar and restaurant were amazing. View from restaurant lovely. Pool great. Everything else very disappointing. Arrived to a room that was not what I was expecting. Was supposed to have pool view and 2 double beds and was told this does not exist even though that is what was clearly written on my Expedia printout. Had a very run done room with old pillows and very old uncomfortable bed. Yuck!!!!!!!! Mosquito from the pond also.Manger was none existent to sort this. Was promised 3 days in a row that he would see me. In the end I upgraded and paid to do so to ensure our holiday was not a total disaster. Snorkeling was supposed to be great but was hopeless. You had to go soooooo! far out that most people did not go because of current and distance. I would never stay there again or recommend it to anyone. Wifi hopeless. Shame the manager gets his staff to lie for him as most of them are very lovely people.
2019년 7월에 5박 숙박함
답변 제공: Management 님, 2019년 9월 5일
Thank you karen for taking your time out to review your stay with us. we take it that your experience not so pleasant and we apologize about this. we have taken the necessary steps and procedure with the relevant departments to rectify your concerns. thank you again for choosing to stay with us and we hope to have you stay with us in the future so we may showcase our true potential. best regards

6/10 - 괜찮아요

Denise

좋아요: 숙박 시설 상태 및 시설
2019년 7월에 2박 숙박함
답변 제공: Management 님, 2019년 9월 4일
Thank you for your review. we take it that your stay was satisfactory and we appreciate your score. We do understand that there are areas that need to be improved and we are working on it to make your next stay with us more enjoyable

10/10 - 훌륭해요

Ingrid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place
We had a lovely stay. The place was comfortable and clean, people were very friendly and helpful. We would recommend and stay there again
2019년 7월에 3박 숙박함
답변 제공: Reservations 님, 2019년 9월 4일
Thank you for your response. we take it that you had a great stay with us and we are glad to hear it. if you ever find yourself on our shores again please visit us here at Leuaina resort. Thank you again

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safe swimming area. Breakfast was great and varied.
2019년 6월에 7박 숙박함
답변 제공: Manager 님, 2019년 6월 29일
Thank you for your review of our stay. We hope to have you over again

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
ピウラ洞窟プールへ徒歩10分ほどです。 また施設の入り口近くにストアがあり、飲み物やお菓子が売っていました。便利でした。 カヤックが無料で使え、波が穏やかで、良かったです。
2018년 10월에 1박 숙박함

8/10 - 좋아요

Rose 님, Wellington NZ

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very peaceful place in beach and garden setting, off the 'tourist' track. Our garden villa was perfect for the two of us needing a good rest. The private beach was perfect for swimming and free kayaks on offer were great fro exploring the coral reef. Live music outside each night was a treat - and the fiafia was very professional. Food & drinks options on site were limited but more than satisfactory. Staff were super friendly and helpful.
2018년 8월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Close to beach. Warm water, even in the rain. Took out the kayak, went snorkeling close buy. Went on local walks nearby. Staff are super friendly and we liked the simple food.
2018년 8월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful setting and gardens. Nice pool. Great to have kayaks to paddle. Nice meals.
2018년 7월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice gardens, average room, nice b/fast, nice staff
2018년 8월에 1박 숙박함

8/10 - 좋아요

Norma 님, California

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Loved the atmosphere of this hotel!
The hotel's location was great! Loved the set up of the rooms. Beautiful!
2018년 6월에 2박 숙박함

8/10 - 좋아요

Mike 님, New Zealand

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Comfortable resort with own beach
We stayed 5 nights here. Not a busy resort so at times felt like we had it all to ourselves. Our room was a family room so joined to our neighbours by an interconnecting door. This had drawbacks as we could hear what the other guests there were saying, even at 4 am. Staff were very friendly and helpful, food at lunch and dinner very tasty though breakfast abit stodgy. Good entertainment every night. Sea was very warm and we walked through it to the Cave pools. Snorkeling out on the reef OK. Very efficient pickup and drop off to airport. 3.50 tala to get the local bus to Apia, we did hire a car for two days through the front desk. We hear the resort is being upgraded next year. We would stay here again like it is, though the water pressure in the shower needs to be looked at.
2018년 6월에 5박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our stay was very nice.
2018년 2월에 6박 숙박함

8/10 - 좋아요

kaorin 님, Samoa

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel with small private beach
Relatively new, with the pool and the small private beach, restaurant next to the Piula cave pool:) Staff are friendly but the kitchen close early, some dishes finished several time.
2018년 5월에 1박 숙박함

6/10 - 괜찮아요

J & S 님, Auckland NZ

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Our week stay...
Arrived to a beautiful spot though a little out of the way. Facilities were in need of urgent upgrading. NO hot water!!! Limited food options, breakfast was very minimal, we expected heaps of tropical fruit from a tropical island. The staff were lovely!!!
2018년 3월에 7박 숙박함

8/10 - 좋아요

Dario

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to base and discover
Lovely hotel execellent staff

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mattress was terrible, woke up with a stiff and sore back every day. No hot showers. Leaking toilet. TV didn’t work. Staff seemed like they didn’t want to be there.
2018년 3월에 2박 숙박함

10/10 - 훌륭해요

Solofiolo 님, Australia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worth the Money
My husband and I love staying at Le Uaina, even our kids were impressed of how beautiful this place. Our room which one of the beach villas was very nice and clean with aircon and bar fridge. I really like the ensuite, that has a big shower and hot water system with no problem, and their foods are really fresh and yumm. Beautiful view that overlook Piula Pool on the other side. We love everything about this Resort. Thank you Le Uaina definitely coming back to you next time we visit motherland.
2017년 12월에 1박 숙박함

4/10 - 별로예요

Bex 님, Australia

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Only positive was the aircon..
Room was not clean, bed had sand inside ( as if someone had slept there before us) old beer bottles in cupboard. Mirror had, fallen down in bathroom. Breakfast was just toast and cereal with some pancakes and only available for a short time ( 7.30 to 9am). Its good for people who need space and just need somewhere to sleep with aircon.
2018년 1월에 3박 숙박함

8/10 - 좋아요

Mikael

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
prisvärt hotell
Fantastiskt ställe med prisvärda rum, god service och god mat. Tyvärr hade vi ingen glädje av poolen eftersom den tvättades alla fem dagar vi var där.
2017년 11월에 4박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Ruhig, nicht so viel Ausstattung
2017년 10월에 4박 숙박함