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퀄리티 스위트 - 웨스트 에이커스 근처 여행 후기

2.5 out of 5

이용 후기

6.8
평점 10 - 훌륭해요. 1000개 이용 후기 중 164개" "
평점 8 - 좋아요. 1000개 이용 후기 중 345개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 227개" "
평점 4 - 별로예요. 1000개 이용 후기 중 165개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 99개" "

7.0/10

청결 상태

7.2/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

4/10 - 별로예요

Judy 님, Winnipeg

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
They didn’t provide extra bedding , for sofa bed , and the tv had poor reception it was blurry . And the front desk said they would come and check and bring extra bedding . No one came or brought any bedding , very annoying when you pay almost 200 for a suite a night and treated like it was an I’m inconvenience for them . Won’t be staying there again or suggesting otherwise.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 16일
Hello Judy, We apologize for any inconvenience you may have experienced during your stay. Your feedback will be shared with the team for improvement. We value your comments as they help us strive to better serve our guests in the future.

6/10 - 괜찮아요

Nicole

아이를 동반한 가족 여행
Comfortable bed. Clean pool area. Hot tub not working. They’re doing renos on the rooms and ours was freshly painted. Older furniture still and old doors as well, and they don’t close very well. But it was quiet and clean.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 13일
Hello Nicole,We're thrilled to hear you enjoyed our comfortable bed and clean pool area. We appreciate your understanding during our ongoing renovations to enhance our guests' experience. Your feedback on the hot tub and furniture will be shared with our team for review. Thank you for choosing to stay with us, and we hope to welcome you back to experience our improvements in the future.

4/10 - 별로예요

Hollie

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The room itself was nice. It was messy due to remodel around the hotel. Drywall dust was around the perimeter of the room walls that very clearly needs to be vacuumed. There wasn't staff available after check in which was around 3 pm. There was a box left out to return your room keys instead of being able to bring any questions or concerns about my stay.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 10일
Hello Hollie, We appreciate your feedback on the room and apologize for any inconvenience caused by the remodeling. Our team strives to ensure a clean environment for our guests and will address the issue with our housekeeping department promptly. Your comments about the availability of staff have been noted for improvement in our service. Please feel free to contact our management with any further concerns about your stay.

6/10 - 괜찮아요

Terri

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service here leaves much to be desired. I was here for an extended stay, and it seemed I was forgotten a lot. I normally had to call for service.
2024년 3월에 21박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello Terri,We appreciate your feedback and apologize for any inconvenience you experienced. Your comments will be shared with our team for their awareness and improvement. If you have any further details to provide, please don't hesitate to reach out to us.

8/10 - 좋아요

Lindsay

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and reasonably priced. Kids had a blast in the pool.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Hello Lindsay,We are delighted to hear that your family enjoyed our clean and affordable accommodations, and that the children had a great time in the pool. Your feedback is greatly appreciated, and we hope to welcome you back for more family fun in the future.

10/10 - 훌륭해요

Vanessa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Vanessa,We are delighted to hear that you had a wonderful stay with us! It was a pleasure hosting you, and we look forward to welcoming you back soon for another exceptional experience.

6/10 - 괜찮아요

Joanne

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
It was under construction inside the hotel. It was clean though.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Joanne, Thank you for sharing your feedback with us. We appreciate your recognition of our cleanliness standards and apologize for any inconvenience caused by the construction. Our team works hard to ensure a comfortable stay for all our guests. If you have any further comments or concerns, please feel free to reach out to us directly.

8/10 - 좋아요

Joshua

아이를 동반한 가족 여행
좋아요: 청결 상태
We had a good stay, hotel was doing some upgrades and the remote didn’t work in our room.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Joshua, We appreciate your feedback on your recent stay with us. Our team is constantly working on improvements, and we apologize for any inconvenience caused by the remote issue. Feel free to reach out to our management for further assistance with this matter.

4/10 - 별로예요

Vicki

연인과의 여행
별로예요: 청결 상태
Floors were not vacuumed, night stand dirty (several sticky rings on it) Shower walls dirty
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Hello Vicki,We apologize for your experience and appreciate your feedback. We encourage guests to bring any concerns to our attention during their stay for immediate resolution. Feel free to reach out to us directly to address this matter further with management.

6/10 - 괜찮아요

brad

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 29일
Hello brad, We appreciate you choosing our hotel for your stay! We strive to provide a top-notch experience for all our guests. If there are any concerns you experienced during your time here, please don't hesitate to contact us directly so we can address them promptly.

6/10 - 괜찮아요

Lorin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Breakfast during the week wasn’t what I expected for the price. Room was clean.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 16일
Hello Lorin,Thank you for sharing your feedback with us. We're delighted to hear that you found your room to be clean. We appreciate your comments about breakfast and will use them to further improve our offerings. We hope you had an enjoyable stay overall and would be thrilled to welcome you back in the future.

10/10 - 훌륭해요

Yvonne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 17일
Hello Yvonne,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. If you have any further feedback or suggestions, please feel free to reach out to us. We appreciate your support and hope to welcome you back soon for another wonderful stay.

6/10 - 괜찮아요

Maria

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Not a well-maintained room. Broken plug plates, dirty vent cover, peeling drywall on the bathroom ceiling, broken security guard latch. No mini soap bar on the bathroom counter. Attention to details make even a modest hotel like this one more comfortable. Front desk attendant was friendly and helpful.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 10일
Hello Maria,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our team strives to provide a comfortable and welcoming environment for all our guests. We appreciate your kind words about our front desk attendant and will address the maintenance issues you mentioned with our team. We value your input and hope to have the opportunity to improve your experience in the future.

6/10 - 괜찮아요

David 님, Lidgerwood

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello David, We appreciate you choosing to stay with us. Please reach out to us directly with any feedback you may have from your recent visit. We value your input and would like to ensure your next stay exceeds your expectations.

8/10 - 좋아요

John

Good
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 6일
Hello John, Thank you for taking the time to leave us a review. We appreciate your feedback and are sorry to hear about your recent experience. We strive to provide excellent service and regret that we fell short of your expectations. We will take your comments into consideration to improve our services. Please feel free to reach out to our management team so they can further assist you with this matter.

8/10 - 좋아요

Gina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Renovations are good. Limited breakfast choice.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 6일
Hello Gina, Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our renovations. We apologize if the breakfast selection did not meet your expectations but we appreciate your understanding during this transitional period. We always strive to improve and hope to have the opportunity to provide you with an even better experience in the future.

6/10 - 괜찮아요

Lakin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 1일
Hello Lakin, Thank you for taking the time to share your feedback with us. We appreciate your thoughts and apologize for any inconvenience you may have experienced during your stay. Guest satisfaction is a top priority for us, and we would like to learn more about your specific concerns. Please reach out to our management team directly so that we can address any issues you may have encountered. We value your patronage and hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Berkeley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No issues at all, clean, quiet, enjoyed our stay. Would come back.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 28일
Hello Berkeley,Thank you for your kind words! We're delighted to hear that you had a pleasant and comfortable stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future.

8/10 - 좋아요

Sherry

좋아요: 직원 및 서비스, 편의 시설/서비스
Ceiling fan in bathroom was very loud.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 28일
Hello Sherry,Thank you for taking the time to share your feedback with us regarding the ceiling fan in the bathroom. We apologize for any inconvenience caused during your stay. We will certainly look into this matter to ensure a more pleasant experience for future guests.

2/10 - 너무 별로예요

Mike

별로예요: 직원 및 서비스, 편의 시설/서비스
I had guests over to my room and they lit cigarettes in the room. I let them know that they had to stop smoking in there and the guy who worked the desk knocked on the door and very rudely kicked me out. I told him that there would be no more smoking in the room vut he kept calling my friends and i bad people. I did break a rule amd i told him i would be happy to pay a fine but he still made me and my friends leave. I was told i would be refunded my money minus a 100 dollar fine but have yet to recieve one. I will not be staying again more than likely at any of the choice hotel propertiea. I was very calm and polite during the entire incident but o asked around and that guy has a reputation for being rude to customers. All if this is kind of moot though i did break a rule and the consequences were qhat they were but he could have handled it better. I was not hostile or confrontational as im sure video surveilance would show if reviewed. I was appologetic and willing to try and figure something out so i could stay. Im not making excuses and aside from the difference of what i paid minus the 100 dollars im not asking for anything. The man vehind the desk needs a serious attitude adjustment though and i suspect the barren parking lot was probably related to that attitude.
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 26일
Hello Mike,Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. Our team takes guest safety and comfort seriously, which is why smoking is not permitted in our rooms. We regret that the situation escalated, and we will address this with our staff to ensure better communication and professionalism moving forward. If you have any further concerns, please contact our management directly. Thank you for your understanding.

10/10 - 훌륭해요

Meg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Manager 님, 2024년 1월 27일
Hello Meg,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any additional feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the future for another great stay!

10/10 - 훌륭해요

Cleve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice location/easy and quick to get to from the interstate
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 23일
Hello Cleve,Thank you for choosing our hotel for your recent stay. We're delighted to hear that you found our location convenient and easily accessible from the interstate. We strive to provide a seamless experience for our guests and appreciate your positive feedback. We hope to have the opportunity to welcome you back in the future.

6/10 - 괜찮아요

Amaris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The staff were delightful, breakfast was limited. The room quality was a bit rough (peeling wallpaper, sleeper sofas mattress damage). It's a decent place if you're on a tight budget
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 23일
Hello Amaris, Thank you for your feedback about our staff. We appreciate your comments about our breakfast and the affordability of our hotel. We apologize for any inconvenience caused by the room quality and will make note of your concerns for future improvements. We hope to have the opportunity to welcome you back in the future.

6/10 - 괜찮아요

Shaan

좋아요: 직원 및 서비스
별로예요: 청결 상태
Needs a lot of work.
First room was not cleaned, dirty sheets, garbage, etc. Did give us new room roght away but tub had huge chips in it, wallpaper and paint pealing, heater had loud high pitch squeal and molding came off. Also a dog was barking a lot of the night. "Hot" breakfast was one waffle maker, some old fruit, mini muffins and hard eggs. Most people walked in, saw it and walked out. We should have checked out early but nowhere else to go. Very disappointed. Will not be back.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 23일
Hello Shaan, Thank you for taking the time to share your experience with us. We apologize for the cleanliness issues you encountered in your first room and the inconvenience it caused. We appreciate your understanding in accepting the alternative room offered. We regret to hear about the maintenance and noise issues you experienced during your stay. Rest assured, we will address these concerns with our team. Regarding breakfast, we apologize if it did not meet your expectations and we will work on improving the variety and freshness of our offerings. We apologize for any disappointment caused and hope you will reconsider and give us another chance in the future.

8/10 - 좋아요

Jason

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Breakfast area should have staff coming in to regularly wipe tables. I understand this is and older property but you can still keep it clean. Beds were comfortable.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello Jason,Thank you for your feedback regarding the breakfast area. We appreciate your understanding that our property is older, but please be assured that we strive to maintain cleanliness throughout. We are glad to hear that you found the beds comfortable during your stay.

4/10 - 별로예요

Sheri

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s not the best place.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 16일
Hello Sheri, We apologize that our hotel did not meet your expectations. We appreciate your feedback and will use it to improve our services for future guests. Thank you for bringing this to our attention.

8/10 - 좋아요

Courtney

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Courtney,Thank you for choosing our hotel for your stay! We appreciate your rating and are glad to hear that you had a positive experience. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and look forward to welcoming you back in the future.

8/10 - 좋아요

Pamela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This place has no elevator. It was not mentioned on the website. I have limited climbing abilities and was a struggle to stay there.
2024년 1월에 5박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Pamela,Thank you for sharing your experience with us. We apologize if the absence of an elevator caused any inconvenience during your stay. We strive to provide accurate information on our website and will review our listings to ensure clarity for future guests. Your feedback is valuable to us as we continuously work to improve our accommodations.

8/10 - 좋아요

brady

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello brady,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are delighted to hear that you had a pleasant experience. Should you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another enjoyable stay!

10/10 - 훌륭해요

Marlan

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking was close to room, well lite, safe and superb breakfast. The staff was excellent. We stayed at a Motel 6 in Fargo, and it was terrible in all ways. They have lost our business, We recommend Quality Suites to everyone.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello Marlan,We're delighted to hear that you had a positive experience with our parking facilities, well-lit environment, safe surroundings, and delicious breakfast! It's also fantastic to know that our staff provided excellent service during your stay. Thank you for recommending Quality Suites to others, and we hope to welcome you back again in the future for another wonderful stay.

6/10 - 괜찮아요

Aubrey

가족 여행
좋아요: 청결 상태
It was a nice place. I liked the big rooms with a couch, as I broke my arm, I can only sit up and sleep. So that was very helpful. The place was a little older than I thought, but overall had a good stay..
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Aubrey, We're glad to hear that you enjoyed our spacious rooms and the convenient couch, especially given your circumstances. While our property may have a bit of age, we strive to provide a comfortable stay for all our guests. Thank you for sharing your feedback and we hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Kezia 님, Grand Forks

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 25일
Hello Kezia,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We hope to welcome you back in the future for another amazing stay!

8/10 - 좋아요

Aracili

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello Aracili,We appreciate you choosing our hotel for your recent stay! If you have any feedback or suggestions for improvement, please don't hesitate to reach out to us directly. We value your input and hope to welcome you back in the future for another great stay.

8/10 - 좋아요

Dawn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Dawn, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 - 좋아요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Manager 님, 2024년 1월 8일
Hello Michael, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 - 좋아요

Grace

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff ar check in was excellent. Very helpful and friendly, breakfastwas good but what i would call on the lighter side.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Grace,We appreciate your positive feedback on our helpful and friendly staff at check-in. It's great to hear that you enjoyed your breakfast, although we understand that the options might have been on the lighter side. We value your input and will consider it for future improvements. Thank you for choosing our hotel and we hope to welcome you back in the future.

6/10 - 괜찮아요

Adrienne

2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Adrienne, Thank you for staying at our hotel. We appreciate your rating and would like to hear more about your experience. Please reach out to us directly so that we can address any concerns you may have had during your stay. We value your feedback and hope to have the opportunity to improve your experience in the future.

10/10 - 훌륭해요

Loraine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great service!
Just what I needed.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 1일
Hello Loraine,We're glad to hear that our hotel provided what you needed during your stay. Should you have any further feedback or require assistance in the future, please don't hesitate to reach out to us.

6/10 - 괜찮아요

Merlin

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Wasn’t the best and wasn’t the worst.
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 3일
Hello Merlin, Thank you for sharing your feedback with us. We appreciate your honest assessment of your recent stay and value your perspective. We are constantly striving to improve our services and appreciate your input. If you have any further questions or concerns, please don't hesitate to reach out to our management team.

2/10 - 너무 별로예요

Sherry 님, Winnipeg

가족 여행
별로예요: 편의 시설/서비스
The room was disgusting and dirty. Bed was sagging curtains had stains on them. The tub had something in the drain looked like pills. Tub surround was dirty We didn’t have cleaning service Hot tub was Luke warm with kids in it
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 1일
Hello Sherry,Thank you for sharing your feedback with us. We regret to hear about the cleanliness issues you encountered during your stay. We strive to provide a comfortable experience for all our guests and we apologize for falling short in this instance. We appreciate you bringing this to our attention and will address it with our housekeeping team to ensure improvements are made. We encourage you to reach out to our management team directly to discuss any further concerns you may have.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 2일
Dear Guest, Thank you for staying with us. We appreciate your business and hope you had a pleasant stay. If you have any specific concerns or suggestions, please feel free to reach out to our hotel directly. We value your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back in the future for a better experience.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
Awful don’t stay here
The place was dirty and wore down. The doors locks didn’t work m, the ceilings had a crack all the way around where the ceiling met the wall, there was no sheets or blankets for the pull out couch and when we asked for some they said they didn’t have extra blankets, the pool didn’t work until the second day and I wonder if it did or they just took the sign down from the city closing it because to many people asked when it would be opened. The breakfast area was so dirty with garbage and food particles everywhere no one cleaned it. If you needed someone at the front desk they were never there and you had to call them using the lobby phone and even then it was hit or miss they would show up.
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 2일
Dear Guest, Thank you for sharing your feedback with us. We apologize for any inconveniences you may have experienced during your stay. Our team is dedicated to maintaining a high standard of cleanliness and we will address your concerns with our housekeeping department. We apologize for any oversights regarding the pool closure signage as well. We will also address the availability of our front desk staff to ensure better responsiveness in the future. We appreciate your comments and will take them into account as we strive to enhance our guests' experience.

2/10 - 너무 별로예요

Kylie

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Walked right out!
The place was dirty, the bed had no bedding, very old mattress. Door had no lock. Walked right out did not even spend the night.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 3일
Hello Kylie, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We strive to provide a clean and comfortable environment for our guests, and we are disappointed to hear that we fell short of your expectations. We appreciate your input and will use it to make improvements for future guests.

8/10 - 좋아요

Donald 님, Cowan

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 3일
Hello Donald, We appreciate you taking the time to rate our hotel. If there's anything specific we can assist you with or if you have any feedback to share, please don't hesitate to reach out to us directly. We value your opinion and would love to ensure your satisfaction.

4/10 - 별로예요

Melissa

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not great
Rooms need remodeling. Breakfast left a lot to be desired. Pool was so strong of chlorine, eyes burned just being in the pool room. Not a great place but it worked to sleep.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 31일
Hello Melissa,Thank you for sharing your feedback with us. We appreciate your comments regarding the rooms and breakfast. We strive to continually improve our facilities and offerings. We regret any discomfort caused by the pool's chlorine level and will look into this matter. We apologize for any inconveniences experienced and hope you had a restful stay overall.

4/10 - 별로예요

Ken

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 31일
Hello Ken,We apologize for any inconvenience you may have experienced during your stay. We would appreciate if you could reach out to us directly with any specific feedback, so we can address any issues that may have arisen. Thank you for giving us the opportunity to improve.

10/10 - 훌륭해요

Ryan

2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 31일
Hello Ryan,Thank you for choosing our hotel for your recent stay! We are thrilled to know that your experience was exceptional. Our team takes great pride in providing top-notch service and ensuring a memorable stay for our guests. Should you have any future travel plans, we would love to welcome you back for another outstanding stay.

10/10 - 훌륭해요

Colton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 31일
Hello Colton,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had an amazing experience with us. If you ever plan to visit again, please do not hesitate to reach out to us.

6/10 - 괜찮아요

Meaghan

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Staff was great. Hotel is dated. But it is clean. Okay for the price.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 31일
Hello Meaghan,Thank you for sharing your feedback with us. We're delighted to hear that our staff provided you with excellent service during your stay. While our hotel may have a classic charm, we appreciate your acknowledgment of its cleanliness. We strive to offer a comfortable stay at a reasonable price and we hope to welcome you back for any future visits.

6/10 - 괜찮아요

Danielle

별로예요: 청결 상태
Won’t Return
I usually stay here when I get to town but this stay was different. The toilet was filthy as well as the mirror. The full body mirror in the room fell off the wall all of a sudden. The satellite TV service stopped working for hours. When I called to see what could be done the front desk man said it wasn’t their fault so he couldn’t compensate me. The TV is included in the price of the room but I had no TV for more than 6 hours. I don’t plan to return in the future.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 29일
Hello Danielle, We apologize for any inconvenience you experienced during your recent stay. Our housekeeping team is dedicated to maintaining a high standard of cleanliness, and we regret if this was not reflected in your room. We appreciate your feedback regarding the maintenance issue you faced and will take immediate action to address it. Regarding the TV service interruption, we understand how frustrating this must have been, and we apologize for any inconvenience caused. Thank you for bringing these concerns to our attention, and we hope you reconsider staying with us in the future.