외관

햄프턴 인 페이어트빌 여행 후기

2.5 out of 5
햄프턴 인 페이어트빌
110 Redstone Dr, Fayetteville, TN

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 472개 이용 후기 중 311개" "
평점 8 - 좋아요. 472개 이용 후기 중 124개" "
평점 6 - 괜찮아요. 472개 이용 후기 중 21개" "
평점 4 - 별로예요. 472개 이용 후기 중 11개" "
평점 2 - 너무 별로예요. 472개 이용 후기 중 5개" "

9.2/10

청결 상태

9.4/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

6/10 - 괜찮아요

Johanne

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Chambre poussiéreuse,cocinnelles dans fenêtres dans chambre ,plancher salle bain collant. Mobilier chambre usé mais grande chambre passable pour une nuit hôtel à rafraîchir
2024년 2월에 1박 숙박함
답변 제공: Scott 님, 2024년 2월 5일
Dear Johanne,Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay, including the dust in your room, the presence of ladybugs in the window, the sticky bathroom floor, and the wear on the furniture. We strive to provide our guests with a comfortable and clean environment, and it is clear we did not meet these standards for you.Please rest assured that we are taking your feedback seriously and are in the process of addressing these concerns with our housekeeping and maintenance teams to ensure our rooms are thoroughly cleaned and refreshed. We are also reviewing our room amenities and furnishings to enhance our guest's experience. We value your business and hope to have the opportunity to welcome you back in the future, so we can demonstrate our commitment to your comfort and show you the improvements we have made.Warmest regards,Scott HarrisonGeneral ManagerHampton Inn Fayetteville, TNChère Johanne,Merci d'avoir pris le temps de partager votre expérience avec nous. Nous nous excusons sincèrement pour les désagréments rencontrés lors de votre séjour, y compris la poussière dans votre chambre, la présence de coccinelles à la fenêtre, le sol collant de la salle de bain, et l'usure du mobilier. Nous nous efforçons d'offrir à nos invités un environnement confortable et propre, et il est évident que nous n'avons pas atteint ces standards pour vous.Soyez assuré que nous prenons votre retour très au sérieux et sommes en train de traiter ces préoccupations avec nos équipes de nettoyage et de maintenance pour garantir que nos chambres soient minutieusement nettoyées et rafraîchies. Nous révisons également nos équipements et mobiliers de chambre pour améliorer l'expérience de nos clients. Nous apprécions votre fidélité et espérons avoir l'opportunité de vous accueillir à nouveau à l'avenir, afin de pouvoir démontrer notre engagement envers votre confort et vous montrer les améliorations que nous avons apportées.Cordialement,Scott HarrisonDirecteur GénéralHampton Inn Fayetteville, TN

8/10 - 좋아요

Paula 님, Owasso

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bathrooms, esp showers, are a little less clean every visit.
2023년 12월에 5박 숙박함
답변 제공: Scott 님, 2024년 2월 5일
Dear Paula, Thank you for bringing to our attention the concerns you have noticed regarding the cleanliness of our bathrooms, especially the showers, during your visits. We truly appreciate your feedback as it is essential in helping us maintain and improve our high standards. Please accept our sincere apologies for any inconvenience you may have experienced. We understand how important a clean and comfortable environment is for our guests, and it's disheartening to hear that we fell short of our own expectations as well as yours.I have already addressed this issue with our housekeeping team to ensure that our cleaning protocols are not only followed more diligently but are also reviewed and enhanced where necessary. Our aim is to provide an immaculate and welcoming environment for all our guests, and we are taking immediate steps to rectify this oversight. We hope to have the opportunity to welcome you back to the Hampton Inn in Fayetteville, TN, in the near future, where we are confident you will notice the improvements made. Your comfort and satisfaction remain our top priority, and we look forward to exceeding your expectations on your next stay.Warmest regards,Scott HarrisonGeneral ManagerHampton Inn Fayetteville, TN

10/10 - 훌륭해요

Arleen

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The exterior and the lobby areas looked great. However, the room was in need of a professional cleaning. It appeared as if the staff had only done the bare minimum in the upkeep. The only reason I booked the room is because I was told there was an inside pool, but there is not.
2024년 1월에 1박 숙박함
답변 제공: Scott 님, 2024년 2월 5일
Dear Arleen,Thank you for sharing your observations and experiences following your recent stay with us. We're glad to hear that the exterior and lobby areas met your expectations, as we take great pride in maintaining these spaces for our guests. However, it concerns us deeply to learn that your room did not reflect the high standards of cleanliness and preparation we strive for. Please accept our sincerest apologies for any disappointment and inconvenience this may have caused, especially with the misunderstanding regarding the indoor pool. Your comfort and satisfaction are paramount to us, and we clearly missed the mark in providing you with the experience you deserved.I have addressed your feedback directly with our housekeeping team to ensure that a more thorough and professional level of cleaning is upheld in all our rooms. We are also reviewing our communication procedures to prevent any future misinformation about our amenities. We value your feedback as it helps us to improve and ensure that we can provide an exceptional experience for all our guests. We hope to have the opportunity to welcome you back, offering a stay that not only meets but exceeds your expectations, demonstrating our commitment to excellence in every aspect of our service.Warmest regards,Scott HarrisonGeneral ManagerHampton Inn Fayetteville, TN

8/10 - 좋아요

Janey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Scott 님, 2024년 2월 15일
"Thank you, Janey, for taking the time to leave us a 4-star review. Although your review didn't include specific feedback, we're delighted to know that your experience with us was positive. We aim to provide the best service and accommodations, and your high rating suggests we're on the right track. We would love to hear more about what you enjoyed or how we can make your next stay even better. Your feedback is invaluable to us as we continue to improve and strive for excellence. We look forward to welcoming you back and hope to earn that extra star on your next visit!"

10/10 - 훌륭해요

Mark and Beth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were very pleased with the staff, both pleasant and helpful in every way. We will be staying there again.
2023년 12월에 1박 숙박함
답변 제공: Scott 님, 2024년 2월 15일
"Dear Mark and Beth, thank you so much for sharing your kind words and for choosing to stay with us. We are absolutely thrilled to hear that you were very pleased with our staff and found them to be pleasant and helpful throughout your stay. Our team takes great pride in providing exceptional service, and knowing that we've made a positive impact on your experience is truly rewarding. We're delighted to learn that you're planning to stay with us again. We look forward to your next visit and promise to continue delivering the high level of service you've come to expect. See you again soon!"

10/10 - 훌륭해요

jerry h.

2023년 12월에 1박 숙박함
답변 제공: Scott 님, 2024년 2월 5일
Dear Jerry,Thank you for awarding us a perfect score following your recent stay with us! Although your review was without comments, your high rating is a powerful endorsement of our efforts here at the Hampton Inn Fayetteville, TN. We are overjoyed to know that you found your stay to be thoroughly satisfying, and it encourages us to continue our commitment to excellence in hospitality.Our team is dedicated to providing an outstanding guest experience, and your perfect score tells us that we are on the right track. We look forward to the opportunity to host you again, aiming to offer another flawless experience. Your continued satisfaction is our goal, and we can't wait to welcome you back.Warmest regards,Scott HarrisonGeneral ManagerHampton Inn Fayetteville, TN

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hampton Inn Fayetteville TN
Had trouble with the date as I chose wrong online. Hotels.com was very accommodating but I still had trouble getting my errror corrected. Aaron, employed by Hampton Inn was EXTREMELYhelpful and went very much above and beyond. Kudos to Aaron for his persistence, professionalism and courtesy. Will definitely choose this property again based upon my experience with staff. Thank you!
2023년 12월에 1박 숙박함

4/10 - 별로예요

Steven

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hampton Inn - Fayetteville
I've stayed here several times while visiting family in the area - it's the best of very limited hotel options in Fayetteville, TN. But this hotel is really showing its age, and badly in need of renovation and updating. It's also not very clean - either poor management or inadequate staffing. Bed and its linens work out. A/C in my room excessively loud. But the staff, such as it is, is very friendly. Breakfast just okay. It is in a convenient location and it's quiet. But I probably won't stay here again until its renovated and better staffed.
2023년 11월에 4박 숙박함

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay in Fayetteville
Everything was clean and the location was great. Also, the breakfast was good and the staff was very friendly.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Ralph

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place! Comfortable. Clean.
2023년 11월에 3박 숙박함

6/10 - 괜찮아요

DAVID

가족 여행
The handicapped room that was booked on Expedia was not what was available when we arrived. However, the room we were given was very nice and spacious. Only downside during our stay was that our key card had to be reprogrammed 3 times during our stay which was frustrating. Breakfast was very nice and staff was very friendly and helpful.
2023년 11월에 3박 숙박함

8/10 - 좋아요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
meh
Overall it was ok. They definitely need new beds. We had a stink bug issue in our room. The girl at the front desk did switch us to a different room and she was nice enough to check out the new room to make sure there were none in there. At check out (new lady) I mentioned the issue & what we went though. She spoke with someone in the back room and they offered to refund 1/2 our room cost. I thought that was nice considering I didn't ask for it. (I mentioned it because I wanted to make sure she knew what happened in case she saw 2 rooms in our name. Did not want to get charged for 2 rooms.) She said it would take a few days. Well here it is a week later and still no refund. Bad business to offer your customer something and then not follow through.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
check in was fast and easy !
2023년 10월에 1박 숙박함

8/10 - 좋아요

Kevin

2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Andrew

단체 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Brenda

2023년 8월에 1박 숙박함

8/10 - 좋아요

James

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The unkept landscaping reflects on the manager of the hotel.
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Alice

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The facility was very nice. Our room was clean and the bed was excellent! Breakfast was delicious and staff very friendly. We would definitely stay there again.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Wanda june

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overnight
The stay was okay. The young lady that checked me was extremely nice and helpful. I was placed in a room that is for the disabled (wheelchair) and the door would not open until after 3 tries each time. I did not like the shower. However, on checkout, the management did give a discounted cost due to the inconvenience. I would stay there again.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Ben

2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Denise L.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Montie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean!! The bed was super comfortable. I’d stay there again and again!
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Cheryl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and good breakfast.
2023년 6월에 1박 숙박함

8/10 - 좋아요

Judy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice visit
Room smelled and looked clean. Could hear traffic noise somewhat, being further away from the roadway we expected not to hear it. Great size tv. Coffee maker didn’t work. Beds both sounded like there were pockets of cardboard inside.
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Julie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our check in was easy and staff were very nice.
2023년 6월에 1박 숙박함

4/10 - 별로예요

joyce

가족 여행
I was disappointed that after staying here over the years that a one week stay wasn't given a sheet change at least once. Coffe urns were either empty or cold. I dont know what has changed but they were not good changes.
2023년 6월에 6박 숙박함

4/10 - 별로예요

Liz

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Wasnt sanitary. My son woke up with pink eye after going into their pool. Staff was great but they truly need to update their facility.
2023년 6월에 2박 숙박함

8/10 - 좋아요

Richard

출장 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 5월에 1박 숙박함

8/10 - 좋아요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 4박 숙박함

10/10 - 훌륭해요

Randy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was clean and well kept
2023년 5월에 2박 숙박함

10/10 - 훌륭해요

Randy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Next door to a very nice Mexican restaurant.
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Teresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was great and the gentleman that checked me in was amazing. Breakfast was underdone and the waffle mix was like water
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

CLEOTILDE 님, Janesville

2023년 4월에 1박 숙박함

8/10 - 좋아요

Todd

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함

10/10 - 훌륭해요

Stephen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Business Trip
The stay was excellent! The hotel was clean and quiet and had a great friendly staff. There was no issues.
2023년 4월에 2박 숙박함

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Variety of Restaurant options nearby
2023년 3월에 2박 숙박함

10/10 - 훌륭해요

jordan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dorothea was absolutely amazing. She made our stay so pleasant
2023년 3월에 5박 숙박함

6/10 - 괜찮아요

carlos 님, richarson

출장 여행
별로예요: 직원 및 서비스
unprofessional unfriendly staff
2023년 3월에 3박 숙박함

10/10 - 훌륭해요

Manford

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This Inn was clean, safe, & quiet. AM breakfast was very well done.
2023년 2월에 1박 숙박함

10/10 - 훌륭해요

colleen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gentleman on the desk was awesome !! Great personality .
2023년 2월에 1박 숙박함

8/10 - 좋아요

Yvette

2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Jeremy

2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Bruce

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean & Friendly
2023년 1월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 2박 숙박함

8/10 - 좋아요

Nathan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함

8/10 - 좋아요

fonda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bed very comfortable & convenient location. Breakfast adequate

2/10 - 너무 별로예요

lori

2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Ray

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing
It was a wonderful Stay and we will do it again as soon as we get a chance.
2022년 12월에 1박 숙박함

4/10 - 별로예요

Neil

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very dated. The staff and breakfast were excellent.