3/5 괜찮아요
실제 이용하신 고객
27 3월 2018
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Service and facility bearable, but...
I read horrible reviews of this place before I got here, so I had very low expectations.
Facility was not too bad, except that there was always someone smoking in the hallway - and the hallway itself smelled horrible. I liked the mini fridge in the kitchenette, but I was surprised that there was no kettle, and also the curtain was partially ripped, so I couldn't close the curtains perfectly during the night.
Staff were friendly (I really appreciated it), accommodating our requests well.
However, the problem was with settling the bills, and check-in process. Staff checking us in did not check our passports, and did not know whether we've already paid or not. Also, they just tried to charge my credit card when some of my colleagues forgot to pay for their rooms. I'd have appreciated it if they could leave me a note in my room or my colleagues' room, to remind us to settle the bills.
Also, I don't understand why this hotel had to check my credit card twice - they charged 1 euro for each room I reserved when I made a reservation, and again the day before my departure date (I made a reservation for a few number of colleagues, and they checked my credit card like 11 times! I've never seen any hotel do this before)
Honestly, I would never stay in this hotel, as I felt so uncomfortable staying here - I only stayed here as my colleagues picked it, and it was only because it was affordable.
