숙박 시설 구내
예약 가능 여부 확인

벨테라 카지노 리조트 여행 후기

3.5 out of 5
벨테라 카지노 리조트
777 Belterra Drive, Florence, IN

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1005개 이용 후기 중 492개" "
평점 8 - 좋아요. 1005개 이용 후기 중 289개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 126개" "
평점 4 - 별로예요. 1005개 이용 후기 중 68개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 30개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Rick 님, Troy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Everything is very clean, the property is showing some age on the exterior. The casino needs updating with better games, better Sportsbook and better bars.
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Kelsey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean up kept
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Mollie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved everything but the pillows. They were too thick to sleep on comfortably, to the point we went and bought some at kohls to sleep better the second night. Room was clean, spacious and very comfortable.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Scott

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome atmosphere. Will come back again.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Terri Sue 님, Morristown

좋아요: 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 5월 21일
Thank you for your 5-star review, Terri Sue! We can't wait to welcome you back again in the future.

8/10 - 좋아요

Marc

좋아요: 숙박 시설 상태 및 시설
Easy check in
2024년 5월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 5월 20일
We appreciate your business and value your great feedback. If there is anything else we can do for you, please let us know!

4/10 - 별로예요

jeffrey

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Remote location Hotel itself very nice and Stadium sports grille was enjoyable
2024년 5월에 2박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 5월 20일
We appreciate you taking the time to provide a rating. Please reach out to us through our official property website so that we can learn from your experience and resolve any issues you may have had with our service.

8/10 - 좋아요

Brenda

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room and great, clean, and the beds were very comfortable. Would love to have been able to eat at a buffet. I was told they dodnt have it any longer so has ro eat else where.
2024년 5월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 5월 13일
We greatly appreciate your feedback and for taking the time to rate us. Your input is invaluable to us, and we're thrilled that you had an excellent experience during your recent visit.

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Managment 님, 2024년 5월 9일
Thank you for your kind review we look forward to hosting you again in the future.

6/10 - 괜찮아요

Kevin

좋아요: 직원 및 서비스
2024년 5월에 2박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 5월 8일
Thanks for taking the time to share your rating. We hope your next visit is even better than your last!

8/10 - 좋아요

Raffaele

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No room service provided the entire stay...
2024년 5월에 4박 숙박함
답변 제공: AM 님, 2024년 5월 6일
While we do not service your room during your stay if this is your preference, please let us know and we will be happy to arrange this for all future visits.

10/10 - 훌륭해요

Bartt

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Plan to return. Room was wonderful and enjoyed the dining options.
2024년 5월에 1박 숙박함
답변 제공: AM 님, 2024년 5월 6일
We are happy to learn that you had a great stay and look forward to seeing you again soon!

4/10 - 별로예요

Olivia

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

RICHARD

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only complaint is too noisy. Kids next door slaming doors and running in the hall way but that hotel was great.
2024년 5월에 1박 숙박함
답변 제공: Liz 님, 2024년 5월 5일
Thank you for your feedback!

10/10 - 훌륭해요

JULIA 님, MISSOURI CITY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We always stay at Holiday Inn Express when we are traveling cross crountry. The indoor swimming pool is a nice relax time after a long travel day.
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Taneika

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
I’ve never stayed at a hotel where you can’t take a shower because the water is so cold you’ll get pneumonia and you can’t use the restroom in your hotel room, so you have to run a mile and hope you don’t have an emergency because the toilet won’t flush in your room. That’s proper necessities you NEED for your customers to have a pleasant stay. Was comp. A free breakfast but that does not justify having to stay in a room with no hot water and no bathroom. Would really like to speak to a manager regarding these issues, I tried at the front desk at checkout and also tried to call at the front desk to speak to a manager was never told I could speak to any of the managing staff. I understand being busy, but that doesn’t explain why we had NO hot water or the bathroom not working… that’s maintenance, and to pay 300 for a room?? Something just doesn’t seem right here.
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 4월 30일
We're incredibly troubled to see your review, Taneika, as it is always our goal to provide a 5-star experience to all of our guests. We are very interested in speaking with you further regarding your visit, and we encourage you to reach out to us directly via our property website.

10/10 - 훌륭해요

Dan

2024년 4월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 5월 13일
Thank your for your generous review, Dan!

10/10 - 훌륭해요

shawn

2024년 4월에 1박 숙박함
답변 제공: Liz 님, 2024년 5월 5일
Thank you for your awesome rating!!

8/10 - 좋아요

Casey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The river
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 4월 15일
Thank you, Casey, for your feedback and your review. We hope to welcome you back again soon!

8/10 - 좋아요

Sheldon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
It was very nice only down all I had was didn't say we had internet in the room or didn't have a microwave. Other than that I love it in the hotel. Say that I supposed to get $11 and some change back and I should check with you guys. Expedia
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 4월 15일
Thank you, Sheldon, for your feedback and review. Please reach out to Expedia support for questions or concerns regarding your reservation. Otherwise, we hope to welcome you back for another great experience in the future.

10/10 - 훌륭해요

Amber

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 4월 12일
Thank you for your 5-star review, Amber!

10/10 - 훌륭해요

Scott

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay. Had good time, nice hotel and dining options etc.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 4월 10일
We're so grateful for your wonderful feedback! Your support means the world to us, and we can't wait to welcome you back with top-notch service.

4/10 - 별로예요

Jessica

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The fridge didn't work we got that fixed then the TV was broke after we put all our stuff away so we moved rooms. I used my rewards card for the match of up to 300 in loses in the casino joined Boyd rewards used my card but it must not have been in all the way or something I spent 400 dollars and only received credit for 87 of them. It was my mom's birthday we went to dinner it was overly priced and not good at all very disappointed. The trip was not what I envisioned when I spent well over 700 dollars on the trip.
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 4월 8일
We sincerely apologize that your experience did not meet your expectations. We would like to make things right and learn from your feedback. Please contact us directly through our official website so we can assist you further.

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Everything was great except for we had no hot water. They did get it fixed but we were already dressed. They did comp us a free lunch and breakfast to apologize.
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 4월 8일
Thank you, Robert, for your thorough feedback and review. We hope to welcome you back in the future for more great guest service.

10/10 - 훌륭해요

Madison

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Liz Scudder 님, 2024년 4월 5일
Thanks for your feedback! we look forward to wlecoming you back to Belterrra.

2/10 - 너무 별로예요

shawn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
I had to switch rooms because the air didn’t work , they want me to wait on maintenance but I’m not here to wait on them the room should of been checked before check in , still lost an hour packing and moving but the room was to way to hot to sleep in.
2024년 3월에 1박 숙박함
답변 제공: Hotel Managment 님, 2024년 4월 1일
We appreciate you making us aware of your recent experience at Belterra Casino Resort. Your feedback is important to us; by sharing your concerns, you will help us to improve our service and guest experience in the future.Our Boyd Style service philosophy strives to set high standards and we have relayed this information to the appropriate departments for review. Our team appreciates your insight and the opportunity to prevent similar situations in the future.We appreciate your understanding and look forward to welcoming you back to Belterra Casino Resort soon.

10/10 - 훌륭해요

Olufunke

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Managment 님, 2024년 4월 1일
Thank you for your kind review we look forward to hosting you again in the future.

6/10 - 괜찮아요

Jerry

좋아요: 청결 상태
The casino had mostly older machines. Our room looked over the roof. In order to use our credit card in the vending machine, it required a $50 deposit. We wanted to buy a bag of chips. Not giving them $50 for that.
2024년 3월에 1박 숙박함
답변 제공: Hotel Managment 님, 2024년 4월 1일
Hello, sorry for any confusion but our vending machines do not charge a 50 deposit, when you swipe your card, and it shows credit 50 it means it will allow you to charge up to 50 in the vending machine. Once you make your selection that total is all that hits your credit card. We hope to see you again in the future for the opportunity for a better stay.

8/10 - 좋아요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was good and clean. Bed had a broken spring at the bottom but did not effect sleeping. The casino floor was the problem. It was dirty, smoky, and multiple games were out of service. No video blackjack or poker. Limited table games, and overall poor gambling experience.
2024년 3월에 1박 숙박함
답변 제공: Hotel Managment 님, 2024년 4월 1일
We appreciate you making us aware of your recent experience at Belterra Casino Resort. Your feedback is important to us; by sharing your concerns, you will help us to improve our service and guest experience in the future.Our Boyd Style service philosophy strives to set high standards and we have relayed this information to the appropriate departments for review. Our team appreciates your insight and the opportunity to prevent similar situations in the future.We appreciate your understanding and look forward to welcoming you back to Belterra Casino Resort soon.

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Managment 님, 2024년 4월 1일
Thank you for your kind review we look forward to hosting you again in the future.

10/10 - 훌륭해요

lisa 님, middleport

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean quiet rooms, excellent entertainment.............Warrant!
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 3월 26일
Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more five-star guest service very soon.

6/10 - 괜찮아요

Bobbie

We were suppose to have a river view and got a view of the parking lot.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 3월 25일
Guest satisfaction is a top priority and we are disappointed to know that we did not achieve this during your recent visit. Please get in touch with us directly through our official property website so we can learn more about your experience.

10/10 - 훌륭해요

Sally

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 3월 26일
Thank you for your 5-star review, Sally!

6/10 - 괜찮아요

Jeff

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room had a refrigerator, but no microwave. The shower ran for 5 minutes and never got hot.
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 3월 25일
Guest satisfaction is a top priority and we are disappointed to know that we did not achieve this during your recent visit. Please get in touch with us directly through our official property website so we can learn more about your experience.

8/10 - 좋아요

dusty 님, dayton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Food and service was good. The hot water pressue lacked efficient water pressure
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 3월 22일
Thank you, Dusty, for your feedback and your review. We hope to welcome you back in the future for another great stay.

6/10 - 괜찮아요

Chris

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff worked well on getting us into a room even though Expedia messed up my reservation
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 3월 19일
We're happy to hear our staff could handle the Expedia issues you experienced, and we hope to welcome you back in the future for a 5-star stay.

2/10 - 너무 별로예요

Adela

2024년 3월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 4월 8일
We strive to provide a five-star experience to our guests on every visit and we're disappointed that we did not achieve that for you. Please get in touch with us directly through our official property website so we can help.

2/10 - 너무 별로예요

Gairatjan

2024년 3월에 1박 숙박함
답변 제공: Liz Scudder 님, 2024년 4월 5일
Mr. Gairatjan,I apologize for the inconvenience at most recent stay. It appears that Expedia was having technical issues at the time which did not allow your reservation to flow through before your arrival. Than you for providing feedback so we can better address the issue with them.

10/10 - 훌륭해요

Kathryn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property. Great food, comfortable bed. The ONLY negative is that if you are coming from the northwest of Florence, the only way to get there is narrow country lanes…. Would never attempt it in the dark if you are unfamiliar with area.
2024년 3월에 1박 숙박함
답변 제공: Hotel Managment 님, 2024년 3월 11일
Thank you for your kind review we look forward to hosting you again in the future.

10/10 - 훌륭해요

Nicole

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Golf course attached
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 3월 4일
Thank you for your 5-star review, Nicole!

6/10 - 괜찮아요

Joey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Water wouldn't get hot and housekeeping was very loud in the halls
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 3월 4일
We appreciate you taking the time to provide a rating. Please reach out to us through our official property website so that we can learn from your experience and resolve any issues you may have had with our service.

10/10 - 훌륭해요

Richard

연인과의 여행
좋아요: 편의 시설/서비스
What a bathtub!
2024년 2월에 1박 숙박함
답변 제공: Chris J 님, 2024년 2월 29일
Richard, we are so pleased that you had a great experience at Belterra! We hope you'll come back and visit again soon.

10/10 - 훌륭해요

Ryan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: liz 님, 2024년 2월 29일
Thank you, for the positive feedback!

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Always a winner for us!
Always great service. We go quite often, easy, check-in, good, food, variety, and shopping, they’ve updated the casino, and it looks very nice.
2024년 2월에 2박 숙박함
답변 제공: Ashley-Hotel Assistant Manager 님, 2024년 2월 26일
Thank you for your positive review! We are happy to hear that our efforts reflected in your visit, and we cannot wait to welcome you again soon!

8/10 - 좋아요

Georgia

2024년 2월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 3월 22일
Thank you for your review, Georgia. We hope to welcome you back again soon.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Managment 님, 2024년 2월 21일
Thank you for your kind review we look forward to hosting you again in the future.

10/10 - 훌륭해요

Sharon

2024년 2월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 3월 22일
Thank you for your 5-star review, Sharon!

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super Bowl weekend
Very nice room for our stay. The entire facility is clean and luxurious.
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 2월 12일
Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more "perfect ten" guest service very soon.

8/10 - 좋아요

William

It was a good weekend getaway
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 2월 12일
Thank you for taking the time to review our property! We look forward to welcoming you back for another great experience very soon.

10/10 - 훌륭해요

Gwendolyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 1월 29일
Thank you for your 5-star review, Gwendolyn!