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홀리데이 인 익스프레스 호텔 & 스위트 포트다지, IHG 호텔 여행 후기

2.5 out of 5
홀리데이 인 익스프레스 호텔 & 스위트 포트다지, IHG 호텔
300 S 31st St, Fort Dodge, IA

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 215개 이용 후기 중 139개" "
평점 8 - 좋아요. 215개 이용 후기 중 50개" "
평점 6 - 괜찮아요. 215개 이용 후기 중 15개" "
평점 4 - 별로예요. 215개 이용 후기 중 7개" "
평점 2 - 너무 별로예요. 215개 이용 후기 중 4개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

Jeff

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this hotel. I would give it a 5 star rating, but it’s getting $$ to stay a couple of nights.
2024년 2월에 2박 숙박함

8/10 - 좋아요

Destiny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Tracey

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Rick

별로예요: 직원 및 서비스
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Christine 님, Sioux Falls

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice - hot tub perfect / rooms comfortable
2023년 10월에 1박 숙박함

4/10 - 별로예요

Susan

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This hotel is overpriced for this area of Iowa. I was expecting the hotel to be in good condition because of the price. That was a mistake. This hotel is very run down. I won't stay here again. And, why on earth is it priced so high?
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Bryce

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Harry

2023년 10월에 1박 숙박함

8/10 - 좋아요

Matt

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was quiet and in a location that was easy to get to
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Carol

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Staff confusion at check in
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Patrick

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Michelle

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

John

2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Call the hotel first!
I booked a handicapped accessible room. I get to the hotel and the lady sees me in a wheelchair and said I'm sorry we don't have the room you booked online. So we had to pay double for our stay and had to get a regular room for us and had to get another room on top of that because we all couldn't fit in the room I was put in if we added a cot due to me being in a wheelchair. I went to use the pool lift to get in the pool and the lift didn't work. I asked the front desk if it works and one person said yes I just have to put the battery on. She put the battery on and it didn't work. Then the other front desk person said that they ordered I fuse and it's on back order. Another front desk person said it's been not working for a long time. Can we hold hotels liable if they list their hotel and amenities as wheelchair accessible and handicap accessible if their items are not working and they have no such room available so you don't have to deal with what I had to go through. It was one of the worst experiences. The beds you can feel the springs when you sit and lay down. Not very comfortable at all. The breakfast was cold, the muffins were hard you couldn't bite into them. The closing manager idk if he was scared or what but he had the doors locked before 9pm for guests to walk in. He was really rude and would come in the pool room and slam the door shut.
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Louis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was excellent!
2023년 7월에 3박 숙박함

10/10 - 훌륭해요

Thomas 님, Red Wing

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff, great location, clean property
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Jill

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfortable beds, easy parking, and good breakfast.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Dorothy

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our stay at Holiday Inn Express in Fort Dodge was great. It was very clean, beds were comfortable, the pool stayed open until 11 and the rooms had everything you needed. I would definitely recommend this hotel.

8/10 - 좋아요

Kathy

2023년 7월에 1박 숙박함

4/10 - 별로예요

Amy

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Unable to process debit card for $25 "incidentals" charge. Doesn't take cash.
2023년 6월에 1박 숙박함

8/10 - 좋아요

Garth E.

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
We had 5 stops on this trip and this hotel there and back. The trip back the room was nicer. This hotel had the best continental breakfast. Actually, had eggs. I think hospitality is a lost art. At least on this trip. Definitely no southern hospitality at these northern hotels. They could take some lessons from the Drury Inn in Huntsville AL. I guess that isn't a normal thing anymore. We were just stopping for the night so we didn't use the pool/spa but did on the way there and the hot tub wasn't all that hot.
2023년 6월에 1박 숙박함
답변 제공: D 님, 2023년 6월 20일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express FORT DODGE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you.Sincerelygeneral manager

6/10 - 괜찮아요

Rita

좋아요: 객실의 편안함
2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Shannon

2023년 6월에 1박 숙박함

8/10 - 좋아요

Sharon

좋아요: 청결 상태, 직원 및 서비스
Safe and quiet with an excellent breakfast
I always stay in this hotel when I come to my hometown because they have good quality handicap bathrooms. As usual, it was quiet, even though a teen boys baseball team spent Saturday night there. The down side is that the building is aging and in need of a DEEP cleaning and some upgrades. I do not believe that it is necessary to charge every guest with a pet the same $50 pet fee. I have a very well trained chihuahua mix, small dog that I take with me everytime I leave the premises. I still had to pay the $50 even though she never barked once or caused any damage whatsoever. When one is a repeat guest with the same pet, I think some allowance should be made. In addition, I take my own poop bags and clean up after my pet every time. That should be taken into account.
2023년 6월에 3박 숙박함
답변 제공: D 님, 2023년 6월 20일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express FORT DODGE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments

8/10 - 좋아요

Garth E.

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Like: like the quick response when we couldn't get the TV to work. Someone was at our door within minutes. She was a very friendly lady. Saw her again before we left and she took the time to ask how did the TV work after she left and struck up conversation about our trip. Not many do that anymore. Dislikes: hot tub was not hot. Wallpaper in bathroom was pulling off.
2023년 6월에 1박 숙박함
답변 제공: D 님, 2023년 6월 20일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express FORT DODGE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments

10/10 - 훌륭해요

Aaron M

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함

8/10 - 좋아요

Lisa

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s okay
2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Jack

2023년 5월에 1박 숙박함

8/10 - 좋아요

Gary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mother in law visit
Very nice, clean, quiet. Bed good for me, to firm for my wife. Good breakfast, cinnamon rolls were great! Pool was open only 1 night of the 4 we were there. Hot tube was open and great.
2023년 5월에 4박 숙박함

4/10 - 별로예요

Virginia

별로예요: 직원 및 서비스, 편의 시설/서비스
2023년 4월에 1박 숙박함

6/10 - 괜찮아요

Tracy

가족 여행
좋아요: 청결 상태, 직원 및 서비스
We were so disappointed at the limited hours of the concierge lounge. We ensured we had access as part of our reservation, but it closed before we arrived and didn't open until after we had to check out for our flight. We had to pay $5 each for a half cup of coffee in the lobby on our way out :(
2023년 4월에 1박 숙박함
답변 제공: Dee 님, 2023년 4월 25일
There must be some confusion. We do not have a concierge lounge nor do we charge for coffee. I could not find that you have stayed in our hotel.

8/10 - 좋아요

Kristin

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: D 님, 2023년 4월 18일
Thank you for taking the time to share your experience.We look forward to seeing you in the future.

10/10 - 훌륭해요

laura

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thumbs up
2023년 4월에 1박 숙박함
답변 제공: D 님, 2023년 4월 18일
Thank you for taking the time to share your experience with you stay. We look forward to seeing you in the future

8/10 - 좋아요

Chad

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: D 님, 2023년 4월 3일
Thank you for taking the time to share your experience. We look forward to seeing you in the future

6/10 - 괜찮아요

Brandi

가족 여행
좋아요: 객실의 편안함
2023년 3월에 2박 숙박함
답변 제공: D 님, 2023년 3월 27일
Thank you for taking the time to send your review. We look forward to seeing you in the future

10/10 - 훌륭해요

KUN YONG

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very kind service
2023년 3월에 1박 숙박함
답변 제공: D 님, 2023년 3월 27일
Thank you for taking the time to respond. We look forward to seeing you in the future

8/10 - 좋아요

Nicole

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great!!!
Checking in and out was easy and night staff was awesome and breakfast was amazing!! Room was clean andbed comfortable!! Will be staying again!!
2023년 3월에 1박 숙박함
답변 제공: D 님, 2023년 3월 27일
Thank you for taking the time to share your experience with you stay. We look forward to seeing you again.

10/10 - 훌륭해요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
N/a
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Joshua

2022년 12월에 1박 숙박함

10/10 - 훌륭해요

GUSTAVO

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: Lucy 님, 2022년 12월 19일
Thank you for taking the time to share your experience with your stay.

10/10 - 훌륭해요

Timothy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really liked the convenience of where it was located close to grocery stores, gas stations, restaurants, etc. The staff was also extremely friendly and helpful and made our stay enjoyable.
답변 제공: Dee 님, 2022년 12월 5일
Thank you for taking the time to respond. Happy to hear you enjoyed your stay. We look forward to seeing you in the future.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Lucy 님, 2022년 11월 3일
Sorry to see you did not enjoy your stay.

10/10 - 훌륭해요

Kevin 님, WEST POINT

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly. Linens left on the pull out couch from last guest.
2022년 10월에 1박 숙박함
답변 제공: Dee 님, 2022년 11월 3일
I apologize for any inconvenience I have addressed the issue with the cleaning staff

10/10 - 훌륭해요

Jacob

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 2박 숙박함
답변 제공: Dee 님, 2022년 10월 25일
Thank you for taking the time to share your experience with your stay. We look forward to seeing you in the future.

10/10 - 훌륭해요

Autumn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
AMAZING !!!!!!!
It was the best stay i have had at a hotel. We were there for my daughters cheer competition. The lady that checked us in was just amazing and super nice and the best. She does her job to the fullest. She helped us in any way possible. We brought in a ton of pizza and wings for the team. As we stood there trying to figure out where to put it all she immediately jumped right in to help and allowes us to use the meeting room so all the cheer team had a place to eat. My daughter had a girl issue while we were there and me as a busy mom didnt think of that or come prepared. She gave my daughter what she needed and some chocolate. She was simply amazing. I hope someone lets her know and she should get some kind of an award because she deserves it for sure. Would definitely stay again anytime i am in town there.
2022년 10월에 2박 숙박함
답변 제공: Dee 님, 2022년 10월 25일
Thank you for taking the time to share your amazing experience. We look forward to seeing you in the future.

10/10 - 훌륭해요

Sharon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sarah made our stay so much fun!!
From the moment we arrived, we were treated like royalty. The manager, Sarah, wad absolutely delightful!! She made us feel so welcome and appreciated. I have always enjoyed my stays at this hotel, but Sarah ensured that this stay is memorable. She’s a treasure so I hope the corporate management realizes her worth. ❤️💕❤️💕❤️💕❤️
2022년 10월에 2박 숙박함
답변 제공: Dee 님, 2022년 10월 25일
Thank you for taking the time to share your experience Sharon . We look forward to seeing you in the future.

10/10 - 훌륭해요

Jody

2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Curtis

2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Patricia

2022년 7월에 1박 숙박함