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라 킨타 이스트 디어필드 비치 - 보카 라톤 여행 후기

2.5 out of 5
라 킨타 이스트 디어필드 비치 - 보카 라톤
351 W Hillsboro Blvd, Deerfield Beach, FL

이용 후기

4.6
평점 10 - 훌륭해요. 1158개 이용 후기 중 129개" "
평점 8 - 좋아요. 1158개 이용 후기 중 107개" "
평점 6 - 괜찮아요. 1158개 이용 후기 중 177개" "
평점 4 - 별로예요. 1158개 이용 후기 중 230개" "
평점 2 - 너무 별로예요. 1158개 이용 후기 중 515개" "

4.4/10

청결 상태

5.8/10

직원 및 서비스

4.4/10

편의 시설/서비스

4.2/10

숙박 시설 상태 및 시설

4.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Jordan

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I arrived to this property, I noticed there were a lot of shady people standing around outside the building and inside the lobby. I checked in fine but when I went to our room, everything was disgusting. The walls all had stains or liquid/grime on them. All of the sheets had stains and one of them had dried period blood. The toilet had hairs on it. The nightstand had what looked like some type of dried drugs on it. We immediately went back to the lobby with photos to ask for a refund. They agreed and said to contact Expedia about the refund the next day. When I contacted Expedia, the hotel refused the refund. So not only did we have to pay for another hotel room that night, we got scammed for our money too.
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Faythe

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

4/10 - 별로예요

Oferico

별로예요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함

8/10 - 좋아요

Vivian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to restaurants
2024년 4월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Guest,We're glad to hear that you found our hotel conveniently located close to restaurants. We hope this added to your overall experience during your stay. If you have any other feedback or if there's anything else we can assist you with, please let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

2/10 - 너무 별로예요

rahe

I checked in to the room and after a couple hours, there was a roach on the floor that went behind the dresser I called a friend. I’m gonna stay at their house the manager Dave is checking the room. I asked for a refund.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 20일
Dear Guest,I have taken note of your comments and have shared these with our team for review. My apologies for the inconvenience. All required steps are being initiated to ensure that these are resolved to the optimum standards. Request your understanding and future consideration for a visit.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Jessica

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was understanding and friendly but the rooms were disgusting. Smelled of mold, mildew on the walls, carpet was filthy. They switched me to a second room and there were roaches in that room. I ended up leaving to go to another hotel.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 19일
Dear Guest,We sincerely apologize for the disappointing experience you encountered during your stay. Your feedback is concerning, and we are addressing these issues with our team to ensure they are resolved promptly. This falls far below our standards, and we apologize for any inconvenience caused. We hope you will consider giving us another chance in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Nick

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
We had 2 rooms with Broken tvs and phones and 1 had all the art off the walls. The staff gave us a suite and it was lovely!
2024년 4월에 2박 숙박함

8/10 - 좋아요

Vivian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 18일
Dear Guest,Thank you for your feedback. We're glad to hear that you found your room clean during your stay. Your comfort and satisfaction are important to us, and we appreciate your positive comments. If there's anything else we can do to enhance your experience in the future, please let us know. We look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Louis 님, brooklyn

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bad in general. it is a motel not a hotel.
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 18일
Dear Guest,We're sorry to hear that you did not have a positive experience during your stay. We strive to provide a comfortable and enjoyable environment for all our guests, and we regret if we fell short of your expectations. Your feedback is valuable to us, and we will consider it as we work to improve our services. We appreciate your feedback and hope to have the opportunity to welcome you back for a better experience in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Tiffany

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Older property.
2024년 3월에 3박 숙박함

6/10 - 괜찮아요

Teresa

출장 여행
No chairs for the umbrella tables at the pool. Walkways are in serious need of a deep cleaning. Room key cards have to be reset after a few days if staying 5 consecutive days.
2024년 4월에 5박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 18일
Dear Guest,Thank you for bringing these issues to our attention. We apologize for the inconvenience you experienced with the lack of chairs at the poolside umbrella tables, the condition of the walkways, and the need to reset room key cards during longer stays. Your feedback is important to us, and we will address these concerns promptly to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to enhance your experience during your next visit.Sincerely, Hotel Manager

8/10 - 좋아요

Vivian

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Room service not available unless checking out
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 18일
Dear Vivian,We apologize for any inconvenience you experienced with our room service policy. Your feedback is important to us, and we will review our procedures to ensure better service for our guests in the future. We appreciate your understanding and hope to have the opportunity to improve your experience during your next visit.Sincerely, Hotel Manager

10/10 - 훌륭해요

Vivian

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
Room service was only being done for checkouts; no new towels were offered as room service
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 17일
Dear Vivian,Thank you for your kind feedback. We apologize for any inconvenience you experienced regarding our room service policy during your stay. We understand the importance of having fresh towels available, and we'll address this issue with our housekeeping team to ensure that our guests' needs are met promptly and effectively. Sincerely, Hotel Manager

8/10 - 좋아요

Akintade 님, Tampa

좋아요: 청결 상태
Great place for the money
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 17일
Dear Akintade,Thank you for your fabulous feedback. We're thrilled to hear that you found value in your stay with us! Providing our guests with a great experience at a reasonable price is our priority, and we're delighted that you enjoyed your time with us. We hope to welcome you back again soon!Sincerely, Hotel Manager

8/10 - 좋아요

Yogendra

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Property in need of general update. The hotel management and staff were extremely friendly and helpful.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 17일
Dear Yogendra,Thank you for your kind feedback. We're glad to hear that you found our staff to be friendly and helpful during your stay. We apologize for any inconvenience caused by the need for updates to our property. Rest assured, we take your comments seriously and will use them to improve our facilities. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Kimberly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 17일
Dear Kimberly,Thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Mark

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Run down and very dirty. Had bugs inside the room. Large stain on the floor that looked like blood.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 17일
Dear Mark,We have taken note of your remark about the room cleanliness and bed bugs issue during your stay which is very unusual. We are regularly taking pest control measures on our property but will check it further. Anyhow, our apologies for the inconvenience. The issue will be perfectly resolved. You will have a pleasant stay next time. Looking forward to seeing you back. Sincerely, Hotel Manager

8/10 - 좋아요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 17일
Dear Kimberly,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

4/10 - 별로예요

Donaidy Maria 님, bronx

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Honestly it was an experience. No a so good experience. But I only went to the hotel when it was time to go to sleep. I expected breakfast, only got a muffin. When it came to the room, there was plenty of little flies flying around. They need to renew the space a whole lot and clean their pool. The front desk guy was very nice but the conditions of the hotel is not for visitors. I wish I would’ve read the reviews first. The pictures were true but brighten and old probably.
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 15일
Dear Guest,Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay, especially with breakfast and cleanliness. Your feedback is important, and we will address these concerns promptly to improve our facilities. We appreciate your understanding and hope to exceed your expectations in the future.Sincerely,Hotel Manager

4/10 - 별로예요

keylin emaus alvarez

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms look way different than the photos. And breakfast was bad.
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 15일
Dear Guest,Thank you for sharing your feedback. We're sorry to hear about the discrepancy in room appearance and breakfast experience. We strive to improve and will address these concerns to ensure a better stay for our guests. We hope to welcome you again soon.Sincerely,Hotel Manager

10/10 - 훌륭해요

Francisco

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good stay
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 15일
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay with us. Providing a pleasant experience for our guests is our top priority, and we're glad that we met your expectations. We look forward to welcoming you back again soon.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Eric

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Th
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 13일
Dear Eric,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again.Sincerely, Hotel Manager

8/10 - 좋아요

Melanie

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The first room they gave us, one bed had been slept in and food on the bed. I took pics and we went back to the front desk and we were given another room which was better. Facilities are old, outdated. It was fine for one night. I would not want to stay here for several days.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 13일
Dear Melanie,Thank you for visiting us. We are sorry you were unsatisfied with our service and hospitality during your stay. We take your feedback seriously and will work to improve the areas of concern to the best of our abilities. We would appreciate another opportunity to serve you in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Timothy

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rude front counter . Can’t get ahold of anyone on phone. They cancelled my reservation then charged my account and now have to wait till they reimburse me 3-5 business days
2024년 4월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 15일
Dear Guest,We sincerely apologize for the inconvenience and frustration you experienced with our front desk service and reservation process. This is not reflective of our usual standards. We are investigating the issue. Your feedback is crucial in helping us improve our services.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Christopher Hernandez

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 13일
Dear Guest,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Fredson

terrible cigarettes in the rooms and corridors there is no breakfast
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 10일
Dear Fredson,We apologize for the issues you experienced during your stay, including the presence of cigarette odour and the lack of breakfast service. This does not reflect our standards, and we take your feedback seriously. We will address these concerns promptly to improve our guest experience. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right during your next visit.Sincerely, Hotel Manager

6/10 - 괜찮아요

Lydia

가족 여행
The hotel was nice.The property was nice.I just didn't like the bed was very uncomfortable and I seen roaches.and The breakfast was cheap.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 10일
Dear Lydia,Thanks for the stay. Kindly accept my sincere apologies for the inconvenience caused you during your visit. I am extremely disappointed that you had an unfavourable experience for all the reasons you mentioned. Please be assured that I have taken this up very strongly and the concerned team has been told to ensure that such an incident is not repeated. We hope to welcome you again soon.Sincerely, Hotel Manager

4/10 - 별로예요

Brian

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 편의 시설/서비스
The staff in the office were outstanding.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 9일
Dear Brian,Thank you for your feedback about our staff. We apologize if your overall experience did not meet your expectations despite the positive interaction with our office staff. Your comments are important to us, and we will use them to improve our service and guest experience. If there's anything specific you'd like us to address, please feel free to reach out. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Haley

단체 여행, 연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worst hotel (motel rather) I have ever seen or stayed in. I had to ask for a clean room after given a filthy room when I checked in. My next room was just as bad. Black mold all over the shower, had to wear flip flops just to take a shower and the drain was backed up and water came to my shins. Linens and towels were dirty and damp. Floors were filthy and hadnt seen a broom or mop in years probably. Incredibly loud section 8 types all over the property. I left a few personal belongings in my room as I rushed to the airport and hotel is refusing to answer the phone after I called a hundred times asking about getting them back. Expedia cant reach them either. I filed a claim with Wydham corporate about a full refund because of the appalling conditions and customer service. I also haven’t received my deposit which I definitely should have by now. But of course I cant ask them about it because they dont answer the front desk phone. Every single person who ever stayed here said the same thing in reviews. Hotel manager will respond to reviews with flat out lies about how their service and rooms were not acceptable and they will “get to the bottom of the problem and give you a solution”. Pshhhhh. I always stayed at La Quinta when traveling because they are modestly priced and usually very clean but never again. Expedia is doing a huge disservice to everyone by keeping this property on rotation for recommendations. Not sure I’ll ever trust them again unfortunately.
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 10일
Dear Guest,Thank you for your feedback on our property. We are extremely sorry for each of the negative experiences you had at this hotel, as you have mentioned. Our apologies for all the issues you encountered during your stay, but this is certainly not the kind of guest experience we want you to have. Your concerns will be thoroughly investigated with our team and management to ensure effective actions are taken to resolve each of the issues. We request your understanding and consideration to give us another opportunity, and we don’t want you to have a negative impression of our hotel. Sincerely, Hotel Manager

2/10 - 너무 별로예요

John 님, Waterbury

I never got to stay. I made the wrong dates
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Guest,We apologize for any inconvenience caused by the booking error. If you need assistance with rescheduling your stay or have any questions, please don't hesitate to reach out to our reservations team. We appreciate your understanding and hope to have the opportunity to welcome you on your intended dates in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Emilio

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
Bathrooms need to be updated (too much mold) in the shower. But for the price in that area it’s ok oh do more pest control inside the rooms..
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Emilio,Thank you for sharing your feedback with us. We apologize for any issues you encountered with the bathroom cleanliness and pests during your stay. Your comments are important to us, and we will address these concerns promptly to ensure a more pleasant experience for our guests. We appreciate your understanding and hope to have the opportunity to improve upon your next visit.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Donney C

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I’m sorry I was expecting more the this Hotel specially where is in Deerfield Beach was dirty the room smell a Mold the stairs need to be painted
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 7일
Dear Guest,We sincerely apologize for the disappointing experience you had during your recent stay with us. Your feedback regarding cleanliness and the condition of the room is concerning, and we will address these issues immediately to ensure a better experience for our guests in the future.Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust with an improved stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Michael

Good property for the low price
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 4일
Dear Michael,Thank you for your positive feedback! We're delighted to hear that you found our property to be a good value for the price. Providing great value for our guests is important to us, and we're glad you appreciated it. We hope to have the pleasure of welcoming you back again in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Angie

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Large room, convenient to highway, quiet
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 5일
Dear Angie,Thank you for your positive feedback! We're delighted to hear that you enjoyed your spacious room, convenient location near the highway, and the quiet atmosphere during your stay. If there's anything else we can do to enhance your experience in the future, please let us know. We look forward to welcoming you back soon.Sincerely, Hotel Manager

2/10 - 너무 별로예요

carlos

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is the duty place I ever stayed, I will never come back here .
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 4일
Dear Carlos,We're sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we apologize for any shortcomings you encountered during your stay. We value your feedback and will use it to make improvements to ensure a better experience for our guests in the future. We hope you will visit again soon.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Ceri J

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
DO NOT STAY AT THIS HOTEL! The pictures they advertise are not even close enough to what them rooms look like. The room we got had mold and it smell like mold once you walk in. No fridge! No microwave ! Stains on the wall, dirty towels and staff don’t help. Breakfast at grab and go bags with a muffin, granola bar, and apple. To top it off we had a stranger (plumber) go in our room without consent twice when we were not there. I don’t recommend this place to anyone!!!
답변 제공: Hotel Manager 님, 2024년 4월 3일
Dear Guest,Thanks for taking the time to share your experience. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Oscar

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 3일
Dear Oscar,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely, Hotel Manager

4/10 - 별로예요

VICTOR JULIO GOMEZ

별로예요: 청결 상태
2024년 3월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 3일
Dear Guest,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again. Sincerely, Hotel Manager

2/10 - 너무 별로예요

grant

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 2일
Dear Guest,We're sorry to hear that your experience with us fell short of expectations. We would greatly appreciate any specific feedback you could provide regarding your stay so that we can address any issues and improve our service. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Miguel

2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Miguel,Thank you for providing a rating for your experience. We appreciate your feedback and would love to know more about your stay to better understand how we can improve and meet your expectations. If there are any specific areas where we fell short, please let us know so that we can address them accordingly. We hope to see you again soon.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Maegan

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room that I occupied was filthy and run-down. It was a complete disappointment.
2024년 3월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Dear Maegan,We apologize for the disappointment you experienced with the cleanliness and condition of your room. This is not the standard of quality we strive to uphold. Your feedback is important to us, and we will address these issues with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Maggie

2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Guest,Thank you for taking the time to leave us a rating. We are sorry to hear that your experience did not meet your expectations. If you have any specific feedback or concerns, please let us know so that we can improve our services and accommodations. We hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Katherine

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean less noisy
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Dear Katherine,Thank you for your feedback. We're glad to hear that you found the hotel clean. However, we apologize for any noise disturbances during your stay. Your comfort is important to us, and we will do our best to address noise issues to ensure a more peaceful environment for our guests. We appreciate your feedback and hope to welcome you back in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Sheena

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 4일
Dear Sheena,Thank you for taking the time to leave us a rating. We are sorry to hear that your experience did not meet your expectations. If you have any specific feedback or concerns, please let us know so that we can improve our services and accommodations. We hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Chase

출장 여행
0 stars
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Dear Chase,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Andrea

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worse experience ever. Staying for one night only was enough. Dirty bathtub full of mold, the entire room even the sheets smelled like someone had been smoking. The door lock was broken and no maintenance crew was available until the very next day. Beware that they claim to serve breakfast but you will get a small white paper bag with one apple, one muffin and one energy bar in it.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 29일
Dear Andrea,Thank you for providing your feedback. We apologize for the negative aspects of your stay that impacted your overall experience. We value your input and will work diligently to address the issues you have raised. We hope to have the opportunity to regain your trust and provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Kelly

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband and I was traveling with our 10-year-old daughter. The facility itself is in a great location very secluded but right off the beaten path my daughter loves to swim the pool was not clean. There were no chairs to sit in around the pool. The front desk was, very stingy with the towels we booked a room with two beds and was only given two towels and then when I went to get some for the pool was told that we had to bring the two towels from the room and exchange them only we were out and about a lot while we were there but every time we came back to our room there were multiple people either standing outside sitting in the stairwells or in their vehicles with the windows down in front of the rooms smoking marijuana the property was extremely noisy. Lots of people yelling arguing. I understand that it was spring break week so maybe during other times of the year the property wouldn’t be as noisy I know first impressions are everything , so I will give this property a second chance on my next trip to Florida in late summer
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 29일
Dear Kelly,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our location convenient and secluded, and we apologize for the issues you encountered during your stay. Your comments regarding the cleanliness of the pool, availability of towels, and noise disturbances are concerning, and we will address these matters promptly to ensure a better experience for our guests. We appreciate your understanding and hope to have the opportunity to provide you with a more pleasant stay on your next trip to Florida.Sincerely, Hotel Manager

10/10 - 훌륭해요

Francisco 님, Lakeworth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Better than expected.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 28일
Dear Guest,We're pleased to hear that your stay exceeded your expectations. Providing a positive experience for our guests is our goal, and we're glad we could deliver. Thank you for choosing our hotel, and we hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Victor

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property wasnt ready
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 27일
Dear Victor,Thank you for your feedback. We apologize for any inconvenience you experienced due to the property not being ready. We strive to ensure all our guests have a comfortable stay, and we regret that we fell short of your expectations in this regard. Your comments will be addressed to improve our services. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Peter

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 28일
Dear Peter,We're sorry to hear that your experience fell short of your expectations, resulting in a 2 out of 5 rating. We value your feedback and would appreciate any specific details you can provide about your stay to help us improve. We hope to welcome you back soon.Sincerely, Hotel Manager