미니바, 객실 내 금고, 책상, 노트북 작업 공간
예약 가능 여부 확인

마이크로텔 인 앤 스위트 바이 윈드햄 모나한스 여행 후기

2.5 out of 5
마이크로텔 인 앤 스위트 바이 윈드햄 모나한스
813 W Service Rd, Monahans, TX

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 240개 이용 후기 중 127개" "
평점 8 - 좋아요. 240개 이용 후기 중 65개" "
평점 6 - 괜찮아요. 240개 이용 후기 중 20개" "
평점 4 - 별로예요. 240개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 240개 이용 후기 중 20개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

4/10 - 별로예요

David

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The only thing positive about our stay was the comfort of the mattress. Check in took a while even though we had confirmed with the app. Breakfast was minimal and low quality. The bathroom smelled bad once the shower was turned on and the humidity in the room increased. We will not be staying at Mircotel in the future.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Genesis

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean, beds were comfortable. Noise gets between walls when someone is taking a shower on the room next to you, we had someone open our door at 3 am (good thing it had the internal lock) but still they were able to open it, kids were scared, the Breakfast was good but once the food was gone they did not refill it even though there was still 1 hour left.
2024년 4월에 1박 숙박함
답변 제공: Rhonda Townsend 님, 2024년 4월 10일
Thank you for your feedback. We apologize for the inconvenience. I will address the issues with the staff.

10/10 - 훌륭해요

Brent

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very Clean, Well taken care of and Well managed.
2024년 3월에 1박 숙박함
답변 제공: Rhonda Townsend 님, 2024년 4월 10일
Thank you for your feedback. We are pleased to hear that you had a great stay and hope to see you again in the future.

2/10 - 너무 별로예요

DEREK 님, MONAHANS

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
AC WASN’T WORKING, FRONT DESK CLERK SAID COULLDN’T GIVE US ANOTHER ROOM WITH AC WORKING BECAUSE WE RESERVED THRU EXPEDIA, UNHEARD OFF, BUT REFUSED TI GIVE ME ANOTHER ROOM….
2024년 3월에 1박 숙박함
답변 제공: Rhonda Townsend 님, 2024년 3월 22일
Thank you for your feedback Derek, I apologize for the inconvenience and will be addressing the issue with our front desk agents. We hope you will give us another opportunity to better serve you in the future.

8/10 - 좋아요

Marisol 님, Hialeah

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Muy buena
2024년 1월에 1박 숙박함
답변 제공: Rhonda 님, 2024년 2월 3일
Thank you for your feedback.

10/10 - 훌륭해요

Michael

2024년 1월에 1박 숙박함
답변 제공: Rhonda Townsend 님, 2024년 3월 22일
Thank you for your feedback Michael!

10/10 - 훌륭해요

Manuel

2024년 1월에 1박 숙박함
답변 제공: Jenny 님, 2024년 2월 6일
Thank you for the excellent 5 out of 5 rating! I am happy to see that you had a great visit. Jenny

6/10 - 괜찮아요

Edith

연인과의 여행, 출장 여행
좋아요: 청결 상태
The property is not bad, but it has mold in some places in the bathroom, and also loose things in the bathroom pipe. The phone and watch were disconnected. I had a 5-day reservation, they were supposed to clean at the 3 days of my stay but after we left in the morning someone put up the do not disturb sign and when I got back at night, they had not cleaned the room, nor did it have towels, so I had to go ask for towels clean. The front desk staff was very friendly and provided me with the towels I needed. The room was comfortable, as was the bed. On the last day, a cigarette smell came in through the bathroom fan so I had to close the door so the unpleasant smell would not get into the bedroom. For breakfast I can say that the coffee was good since I did not eat anything else, but my husband said it was good.
2024년 1월에 5박 숙박함
답변 제공: Rhonda Townsend 님, 2024년 1월 17일
Thank you for your feedback. I will address the issue with maintenance.

6/10 - 괜찮아요

Melvin C

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Some of the employees were nice. The facilities were nice. I was there for 5 days, with no TV reception, even local station. No news, weather, etc. A big inconvenience! "We can move you", they said. Another big inconvenience, because I'm already unpacked. NO compensation offered either. Some staff were awesome and the others could care less that you were there. Because of their bad attitude, I would never stay at this hotel again. Its a shame, because the place was nice.
2024년 1월에 5박 숙박함
답변 제공: Rhonda Townsend 님, 2024년 1월 17일
We do apologize for the inconvenience you encountered with the TV as it was a Direct TV issue in some parts of the hotel. We did try to take care of the situation and move you.

6/10 - 괜찮아요

Marie

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Rhonda Townsend 님, 2024년 1월 17일
Thank you for your feedback.

10/10 - 훌륭해요

Ken

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean. Friendly staff. Perfectly fine for an overnight stay.
2024년 1월에 1박 숙박함
답변 제공: Rhonda Townsend 님, 2024년 1월 17일
Thank you for the kind feedback.

10/10 - 훌륭해요

Helen

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I really liked staying at this hotel because it was really comfy and clean. The breakfast is also great.
2024년 1월에 1박 숙박함
답변 제공: Rhonda Townsend 님, 2024년 1월 17일
Thank you!

8/10 - 좋아요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Jenny 님, 2023년 12월 31일
Thanks for the great rating and Happy New Year. Jenny

10/10 - 훌륭해요

Trent

2023년 12월에 1박 숙박함
답변 제공: Jenny 님, 2023년 12월 31일
Thanks for the awesome 10 out of 10 rating. The staff always loves to see that our guests had a nice stay. Jenny

6/10 - 괜찮아요

Malcolm

가족 여행
별로예요: 객실의 편안함
The plus and minus of the Hotel.
It was a different experience since my last stay there, before it was a nice clean comfortable room/place, this time it was different, there was no hot water (warm yes, hot no), breakfast was....let's say not-so-good, the only good stuff on breakfast was the waffles, cereal, orange juice and milk, everything else was.....cheap, and so very little of that, most of the time I was spending the day somewhere else (family) so was only there at night, other than what i listed, it was a great place to sleep, had the whole 3rd floor to myself, the little snack store was poorly stocked, no soft drinks, no ice. If your just traveling through for the night, yes, it's a great place, if your planning on spending a few days there, stock up on supplies, thank you.
2023년 12월에 4박 숙박함
답변 제공: Jenny 님, 2023년 12월 31일
Thank you for the feedback. There have been some nice changes with our breakfast with the addition of new equipment in our kitchen. The market is also up and running again with a new cooler. Jenny

4/10 - 별로예요

Christopher

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dissatisfied!!
The room had a broken thermostat so either freeze or sweat and nothing in between...had to go to desk because the beds were both covered in hair no other room available and nobody to make new beds so we were given sheets to make ourselves,room had no phone and sink in the bathroom was so plugged up you couldn't even run water to brush your teeth and water pressure in shower non existent...I will never use them again
2023년 12월에 1박 숙박함
답변 제공: Jenny 님, 2023년 12월 23일
Thank you for your feedback. We did address the issues that you had with the stay. Jenny

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 5박 숙박함
답변 제공: Rhonda Townsend 님, 2023년 12월 18일
Thank you for the high score. We try our best to go above and beyond for our guest.

8/10 - 좋아요

Javier

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Rhonda Townsend 님, 2023년 12월 8일
Thank you for your feedback! We look forward to seeing you again.

10/10 - 훌륭해요

Mary 님, WEATHERFORD

2023년 12월에 2박 숙박함
답변 제공: Jenny 님, 2023년 12월 31일
Thank you for the excellent 5 out of 5 rating! I am happy to see that you enjoyed your visit. Jenny

10/10 - 훌륭해요

juan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good service
2023년 11월에 6박 숙박함
답변 제공: Rhonda Townsend 님, 2023년 12월 8일
Thank you for your feedback! We look forward to seeing you again.

10/10 - 훌륭해요

Kelsey

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel.
2023년 11월에 3박 숙박함
답변 제공: Rhonda Townsend 님, 2023년 12월 8일
Thank you for your feedback! We look forward to seeing you again.

10/10 - 훌륭해요

Kiran

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2023년 11월에 1박 숙박함
답변 제공: Rhonda Townsend 님, 2023년 12월 4일
Thank you for giving us a perfect rating.

8/10 - 좋아요

Pushparaj

2023년 11월에 1박 숙박함
답변 제공: Jenny 님, 2023년 12월 13일
Thank you for the nice rating. I am happy that you had a pleasant stay. Jenny

10/10 - 훌륭해요

Brian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Rhonda Townsend 님, 2023년 11월 24일
Thank you! We appreciate your feedback.

6/10 - 괜찮아요

Jacob

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Needs Improvement
2023년 11월에 1박 숙박함
답변 제공: Rhonda Townsend 님, 2023년 11월 24일
Thank you for your feedback!

2/10 - 너무 별로예요

Jeremiah

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
The stay was horrible won’t stay there again the breakfast they brought was all so cold it was un edible there was people throwing all of their food in the trash due to it being cold I work in the oil field and tried it out won’t be coming back
2023년 11월에 2박 숙박함
답변 제공: Rhonda Townsend 님, 2023년 11월 20일
We appreciate your feedback. This will be addressed to our staff. We value our guest and the feedback.

4/10 - 별로예요

MaryCarmen 님, Los Angeles

2023년 11월에 1박 숙박함
답변 제공: Rhonda Townsend 님, 2023년 12월 8일
Thank you for your feedback!

2/10 - 너무 별로예요

ROBERTO

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not happy did not get no rest
Dirty room floor had mud restroom dirty to not working at 5 AM fire alarm went off no one even checked up on us courtesy check up at least .
2023년 11월에 1박 숙박함
답변 제공: Rhonda Townsend 님, 2023년 11월 20일
Thank you for your feedback. We will address the issue with housekeeping.

10/10 - 훌륭해요

debra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Love this place
I have stayed here numerous times and not been disappointed in the rooms or services. They have a good breakfast, a decent pool, and outside gas grills for guests to use. There are also laundry facilities for guests to use.The one thing that didnt work was the room safe, but that would not stop me from staying here. Its always been a good experience staying here.
2023년 10월에 5박 숙박함
답변 제공: Jenny 님, 2023년 11월 6일
Thank you so much for the wonderful comments! We will look at the safes. I am happy to see that you enjoyed your stay. Jenny

10/10 - 훌륭해요

Emanuel

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and clean
2023년 11월에 1박 숙박함
답변 제공: Jenny 님, 2023년 11월 9일
Thank you so much for the excellent 5 out of 5 rating. I am happy to see that we provided a clean and pleasant place for your stay. Jenny

8/10 - 좋아요

Shawn

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Jenny 님, 2023년 11월 4일
Thank you for the nice rating. Jenny

8/10 - 좋아요

Stephen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Motel is good. Mostly workers so its quiet about 11pm. Showers are good and room is comfortable.
2023년 10월에 3박 숙박함
답변 제공: Rhonda Townsend 님, 2023년 10월 27일
Thanks for staying with us. We appreciate your feedback!

2/10 - 너무 별로예요

Gabriel

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I got my room with no Heat service only Cool. Go figure!!! I requested the front desk to fix the problem or give me a different room. Neither possibilities were an option. No staff to check the A/C and no upgrades available unless I pay for the upgrade. Marie, the desk clerk, could not find her manager to discuss the issue. So, I was tired of arguing with Marie (who apparently did not understood the issue), then I pay the difference to get a room with A/C in working condition. Terrible experience.
2023년 10월에 1박 숙박함
답변 제공: Rhonda Townsend 님, 2023년 10월 16일
Thank you for the feedback from your stay with us. I am meeting with Marie to discuss how to handle this type of situation. Please reach out to me if you have any questions. Rhonda

8/10 - 좋아요

Aldo

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
All was good. The only bad point I give is the front desk lady took like 10 mins to show up after I rang and rang the bell, it was 10pm
2023년 10월에 1박 숙박함
답변 제공: Rhonda Townsend 님, 2023년 10월 11일
We are pleased to know you had a good stay and apologize for the wait on your arrival.

10/10 - 훌륭해요

Delia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy bien todo muy atento personal almuerzo sabroso 😉
2023년 9월에 1박 숙박함
답변 제공: Rhonda Townsend 님, 2023년 10월 11일
Thank you for your review, and for choosing our hotel. I'm happy you enjoyed your stay, and I'm looking forward to having you again as a guest in the future.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 객실의 편안함
Rooms are hot ac doesn’t work switched rooms 3 times finally got a room where ac kind of worked but then tv didn’t work overall staff was nice just hot and uncomfortable
2023년 9월에 4박 숙박함
답변 제공: Jenny 님, 2023년 9월 26일
I apologize with the issues with your rooms. Our maintenance staff is looking into the issues. I was happy to hear that the staff was nice and helpful. Jenny

8/10 - 좋아요

Jennifer

Was surrounded by construction and only half lights in room worked and looked like it was cleaned and then left empty for a month so it was dusty and not completely clean
2023년 9월에 1박 숙박함
답변 제공: Jenny 님, 2023년 9월 27일
Thank you for the feedback. I apologize for the dust issues and will be discussing this with the housekeeping staff. Jenny

2/10 - 너무 별로예요

melody

2023년 9월에 1박 숙박함
답변 제공: Rhonda Townsend 님, 2023년 10월 16일
Thank you for the review. Please reach out to me to discuss what happened. This way I can correct the issue. Rhonda

8/10 - 좋아요

OSVALDO

가족 여행
좋아요: 청결 상태
Recepcionista no habla español y el desayuno muy mal y escaso, alfombra de habitacion sucia
2023년 9월에 1박 숙박함
답변 제공: Jenny 님, 2023년 9월 23일
Thank you for the feedback. Many of our staff members do speak Spanish, though we don't require it. They are all trained to use as translation app as we see guests from all over the world, speaking many different languages. You can also contact the hotel directly to speak to a Spanish speaking staff member to get checked into the hotel in advance. I will address the other issues with our housekeeping staff. Jenny

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Breakfast
It was good. Just need to refill breakfast and always check what needs to be refilled like pan cake syrup, plates, and utensils.
2023년 9월에 1박 숙박함
답변 제공: Jenny 님, 2023년 9월 12일
Thank you for the nice review. I will pass your comments on to the cook!Jenny

10/10 - 훌륭해요

Anna

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They had plenty of towels and a nice bathroom, a microwave, and a refrigerator.
2023년 8월에 1박 숙박함
답변 제공: Jenny 님, 2023년 9월 4일
Thans for the great review! I am happy to see that you enjoyed some of our extras like the full size refrigerator! Jenny

2/10 - 너무 별로예요

Fabian

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very unproffesional. I accidently booked a room through expedia at the wrong hotel & within 15 minutes I notified expedia and the hotel refused a refund. Will be reporting to BBB
2023년 8월에 1박 숙박함
답변 제공: Jenny 님, 2023년 8월 31일
Hello. I did approve the refund when they called. We agreed not to charge Expedia for the room. Please reach out to Expedia as did we agreed to cancel the reservation and did not collect money from them. Jenny

10/10 - 훌륭해요

Rafael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything great, but tv was not working
2023년 7월에 1박 숙박함
답변 제공: Jenny 님, 2023년 7월 28일
Thank you for the review. I apologize for the TV. It will be taken care of today. I am glad that the rest of your stay was great! Jenny

4/10 - 별로예요

Ramon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is in really good shape and clean, but the walls are so thin that you can hear every noise from the other rooms. If someone next to you decide to stay late watching TV you will pay the price.
2023년 6월에 1박 숙박함
답변 제공: Jenny 님, 2023년 7월 5일
Thank you for your feedback. Please do not hesitate to dial 0 and let the front desk know if there are any issues. We will always be happy to ask the other guest to turn down the sound. Jenny

10/10 - 훌륭해요

Junaid

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was conveniently located and my room was clean and comfortable. In addition, there was ample parking all the time. I enjoyed my stay.
2023년 6월에 9박 숙박함
답변 제공: Rhonda 님, 2023년 6월 30일
Thank you! We appreciate your stay and kind words.The staff likes being notice and appreciated.

10/10 - 훌륭해요

Carey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Trailer-friendly hotel on I-20 in West Texas
This Microtel was very convenient to access from I-20, and had plenty of space for me to park my SUV and trailer.
2023년 6월에 1박 숙박함
답변 제공: Jenny 님, 2023년 6월 29일
Thank you for the great comments from your recent stay with us. I am very pleased that you enjoyed your stay. Jenny

6/10 - 괜찮아요

DAVID 님, Beverly Hills

2023년 6월에 1박 숙박함
답변 제공: Jenny 님, 2023년 7월 20일
Thank you for your review.

10/10 - 훌륭해요

Kathleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Jenny 님, 2023년 5월 31일
Thank you so very much for the awesome 10 out of 10 rating. I am happy that you enjoyed your stay with us!Jenny

6/10 - 괜찮아요

Richard

출장 여행
좋아요: 직원 및 서비스
No hot water in bathroom lavatory. Poor Air Conditioning. Little refrigerator froze my drinks.
2023년 5월에 3박 숙박함
답변 제공: Jenny 님, 2023년 5월 22일
Thank you for the review. I am letting our maintenance engineer know so that he can check on those issues. We want our guests to have cool air and hot water! Jenny

10/10 - 훌륭해요

Michael

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
More upscale than other hotels at same price level.
2023년 4월에 1박 숙박함
답변 제공: Jenny 님, 2023년 5월 13일
Thank you so much for the great 5 out of 5 rating. I love that you noticed that we are clean and friendly. Jenny