Dear PhilipI'm terribly sorry to hear about the inconvenience you're experiencing. Rest assured, we processed the refund promptly after your request. However, sometimes it can take a few business days for the refund to reflect on your card, depending on your bank's processing times. If you have any further questions or concerns, please don't hesitate to reach out. We're committed to ensuring your satisfaction and resolving this matter as swiftly as possible.

Dear Mark,Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations. Your satisfaction is incredibly important to us. Your feedback is invaluable to us. We're addressing these issues immediately and would like to make things right.

Dear Sara,Thank you for your review. We're glad Leah provided excellent service and that you found the cleanliness and quietness satisfactory. We apologize for the disturbance caused by the housekeeper's early visit. Your feedback is invaluable, and we'll address these issues promptly. We hope to welcome you back for a better experience.

Dear Ruby,We apologize for the unpleasant experience you had with the smell during your stay. Please accept our sincerest apologies for any inconvenience caused. We take cleanliness and maintenance seriously, and we'll investigate this matter immediately to ensure it's addressed promptly. Your feedback is means a lot, and we hope to have the opportunity to welcome you back for a much-improved experience. Thank you for bringing this to our attention.

Dear Doug,Thank you for sharing your experience! It's great to hear that the staff were very accommodating during your stay. We are working towards getting the door gap fixed. Despite these issues, it's positive to know that you found the overall value to be good. Your feedback is valuable for both the establishment and future guests.

Thank you for your review! We're delighted you enjoyed your stay with us. We hope to welcome you back soon!

I'm sorry to hear about your disappointment with the lack of options and coffee availability at the hotel. It's understandable how frustrating that can be. Your feedback is important and will be shared with the management to improve the services offered to guests.

Dear Gerald,Thank you for your feedback. We're glad to hear that you found our staff friendly and that our location suited your needs. We apologize for the inconvenience caused by the bed issue and the cleanliness of the parking lot. Your comments will be addressed with our team to ensure a better experience for future guests. We appreciate your understanding and hope to welcome you back in the future.

Dear James,I apologize for the inconvenience you experienced during your stay. It's regrettable that the room did not meet your expectations with the bed arrangement and the lukewarm water. Your feedback will be shared with our team to ensure we address these issues for future guests.

Dear Courtney,We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions. Thank you again and safe travels!

Dear Pink,We appreciate your feedback and hope to welcome you back in the future.