외관

우드스프링 스위트 포트워스 파슬 크리크 여행 후기

2.5 out of 5

이용 후기

6.2
평점 10 - 훌륭해요. 357개 이용 후기 중 85개" "
평점 8 - 좋아요. 357개 이용 후기 중 75개" "
평점 6 - 괜찮아요. 357개 이용 후기 중 67개" "
평점 4 - 별로예요. 357개 이용 후기 중 42개" "
평점 2 - 너무 별로예요. 357개 이용 후기 중 88개" "

6.8/10

청결 상태

7.0/10

직원 및 서비스

5.6/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

8/10 - 좋아요

Clifton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was secure and kept clean. Good option for extended stay living.
2024년 3월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Clifton, we're pleased to know that you felt secure during your stay at WoodSpring Suites Fossil Creek and appreciated our cleanliness. We strive to provide an ideal environment for extended stays. Thank you for choosing us, we're looking forward to welcoming you back.

6/10 - 괜찮아요

Wynona 님, Nocona

좋아요: 청결 상태, 직원 및 서비스
Property could use some updates. It was a good place tho for one night. Front desk went above to make sure I was happy with my room.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Wynona, we appreciate your balanced feedback. It's heartening to hear our front desk colleagues went beyond in ensuring your satisfaction. Your impression about potential updates is noted. We strive to provide a comfortable stay, even if it's just for one night. We hope to welcome you back in the future for an even better experience.

6/10 - 괜찮아요

Larissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Decent hotel and clean rooms but the hallway has a smell
2024년 2월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 2월 29일
Larissa, thank you for your feedback. It's good to hear you found our rooms to your liking. We appreciate your note on the odor in the corridor; rest assured, we prioritize our guests' experience and will tackle this concern. Looking forward to welcome you back for an overall improved stay.

2/10 - 너무 별로예요

Pam

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 28일
Pam, we noticed that you left a rating without further comments. Feedback is crucial for us to enhance the guest experience. If you want to share more about your stay, we are ready to listen and make necessary improvements. Thank you.

8/10 - 좋아요

Brad

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Food smell in hallway. Not a steak, or anything domestic ?
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 28일
Thank you for the 4-star rating, Brad!It's great your time at WoodSpring Suites Fossil Creek was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is clean, the employees are nice and helpful, all exterior access points are controlled by your room key. Rules are in place to keep the hotel clean, quiet and respectful. I have asthma and appreciate the fact that the bathroom had an exhaust fan. The laundry space is clean and well maintained, and the parking lot is well lit. I am impressed with how quiet it was at night, and I was finally able to sleep and relax. I will be coming back and highly recommend it to sleep deprived travelers.
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Mary, it's wonderful to read about your positive experience at the WoodSpring Suites Fossil Creek. It sounds like our secure entrances, clean environment, and quiet atmosphere offered a comfortable stay and true relaxation as expected. We're also thrilled that our facilities, including the laundry room, have met your expectations. Your glowing recommendations for weary travelers are especially appreciated. We're looking forward to welcoming you back for another restful visit.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Staff
Clean, easy Quick check-in, very, very good customer service.....
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 1일
Greetings, it's delightful to hear you found WoodSpring Suites Fossil Creek to be clean and the check-in process efficient. Also, hearing about your positive experience with our excellent customer service is particularly heartening. We look forward to welcoming you back soon for another stay.

2/10 - 너무 별로예요

Sherri

2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 21일
We appreciate your feedback, Sherri.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 - 좋아요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 29일
Thanks for the great rating, Jessica!We're thrilled you enjoyed your time at WoodSpring Suites Fossil Creek so much! We look forward to sharing an even better experience with you soon.

10/10 - 훌륭해요

Debbie

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 24일
Debbie, thank you for sharing your positive review of WoodSpring Suites Fossil Creek. It's wonderful to hear that you enjoyed your stay. We hope to welcome you back in the near future!

6/10 - 괜찮아요

Adriana

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Elevator didn’t work they gave me a room at the 4 floor front desk guy was no polite or let me know that the elevator didn’t work or anything
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 11일
Adriana, we are genuinely sorry that you encountered some technical issues during your stay and that your interaction with our front desk colleague wasn't as courteous as we aim for it to be. We place a high value on communication and professional service, so your feedback is essential. It will be used to improve our performance and ensure future stays are more enjoyable.

2/10 - 너무 별로예요

Stefanie

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 12일
Stefanie, we're sorry to hear that your recent stay did not meet your expectations. We're devoted to ensuring our guests have a wonderful experience and we regret that it seems we missed the mark. Thank you for staying with us. We look forward to having another chance to better serve you next time.

4/10 - 별로예요

Kayla

연인과의 여행
별로예요: 편의 시설/서비스
The hotel stay was over priced. The blankets is paper thin we asked for an extra one and the hotel couldn’t even give us one because they done have extra. The elevator was broken the last two days of our stay and having to go down 4 flights of stairs was awful. The hotel does have good and bad things about it
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 11일
Kayla, we're disappointed to hear about your recent experience at our hotel. We understand the discomfort that can arise from a lack of additional bedding and issues with our elevators, and we deeply regret that you had to face such challenges during your stay. We assure you that we are always striving to improve our services and your feedback is important in helping us achieve this goal.

2/10 - 너무 별로예요

Maria

2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 5일
Maria, we see that you have left us a rating and we're genuinely concerned to learn of your dissatisfaction. We hold ourselves to a higher standard and it seems we missed the mark this time. We hope to have an opportunity to better serve you in the future.

2/10 - 너무 별로예요

Dustin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 13일
Dustin, it's regrettable to know your experience did not meet expectations. We strive to ensure every guest has a pleasant stay and we apologize if this was not your case. We would value more detailed feedback to help us understand how we can improve. Thank you for your time.

2/10 - 너무 별로예요

Gloria

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel had Cockroaches
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 13일
Gloria, we regret to hear about your experience as it does not reflect the high standards we aim to maintain. Please rest assured that hygiene and cleanliness are top priorities for us. We appreciate your feedback and will tighten checks to ensure a more comfortable environment for our guests.

2/10 - 너무 별로예요

Fallon

별로예요: 편의 시설/서비스
We didn’t stay! It was dirty and the room smelled. Felt unsafe. Wasted 96.00
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 27일
Fallon, it's unfortunate to hear that your expectations were not met during your recent visit. While we strive to provide a clean and welcoming atmosphere, it seems we didn't hit the mark on this occasion. For any concerns about the room quality or security, we highly recommend reaching out to our team members who are always ready to help. We value your feedback, and we will take your comments into account for future improvements.

10/10 - 훌륭해요

TJ

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 27일
TJ, it's fantastic to hear you had a worthwhile stay at WoodSpring Suites Fossil Creek. We truly appreciate your stellar rating! It's feedback from guests like you that motivates our team to consistently deliver unforgettable experiences. We eagerly look forward to your next visit.

4/10 - 별로예요

Matthew 님, Whitesettlement

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was dirty smelt like smoke out dated everything. Bathroom wasn’t cleaned properly overall not ever going to book with them.
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 10일
I do apologize for the bad expereince you had with us. Our goal is to make our guests comfortable, safe and secure. Your feedback with us is very important so that we can improve and be better for the other guests. We hope that you still can come back to see us again. We want to make your stay with us as comfortable and pleasant.

10/10 - 훌륭해요

Scott

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 10일
Thank you for staying with us. Please come back real soon.

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Crowds hanging out back of motel
2023년 9월에 15박 숙박함
답변 제공: General Manager 님, 2023년 9월 25일
I do apologize that your stay with us was not as pleasant. with your feedback, our priority is to do what it takes to make a guest stay more comfortable and safe.

10/10 - 훌륭해요

Juan Antonio

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
More than you pay for!
Spacious rooms, clean, great staff and amazing breakfast!
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 25일
Thank you for staying with us. We appreciate your feedback with us. Hope to see you back again.

10/10 - 훌륭해요

dondi 님, Wichita Falls

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The GM was awesome. Polite,Knowledgeable andproperty was clean and inviting.
2023년 9월에 7박 숙박함
답변 제공: General Manager 님, 2023년 9월 25일
Thank you for staying with us. We hope that you come back to visit us again.

10/10 - 훌륭해요

Geral

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was ok
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 28일
Thank you. We hope you enjoyed your stay with us. We hope you come back to visit with us real soon.

8/10 - 좋아요

Patricia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
WoodSpring I admire the staff here. They are very attentive and concerned with your stay here and do take action on anything that goes against their policy & when entering the building its clean/disinfectant & they work hard on keeping the building clean & safe smell but elevator/floors smells cigarettes@times Business/Stay
2023년 8월에 4박 숙박함
답변 제공: General Manager 님, 2023년 8월 28일
Thank you for your feedback. Cleanliness and safety is our top priority with our guests. We hope you come back to visit us real soon.

6/10 - 괜찮아요

Eduardo

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
El servicio excelente
2023년 8월에 7박 숙박함
답변 제공: General Manager 님, 2023년 9월 25일
Gracias!

2/10 - 너무 별로예요

Tonette

가족 여행
별로예요: 숙박 시설 상태 및 시설
Property was infested with crickets! Could not shower because they were coming through the drain!
2023년 8월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 5일
We do apologixze for the cricket issue. There is no way we can treat crickets.This something that happens every year with this property. this something that happens temporary. We do what we can to keep them down at a minimum. this year is worst due to the extreme heat and we are behind a field and they will come to the building to stay coll but then they will eventually die because there is no water. As soon as the weather start cooling, they will stay outside. Sorry for the bad experiences. Hope to see you back when the weather is cool . Thanks.

8/10 - 좋아요

Deon

2023년 7월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 5일
Thank you for staying with us. Hope to see you back real soon.

2/10 - 너무 별로예요

Terry

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was the most disappointing place I've ever seen
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 5일
Sorry we did not meet your expectations during your stay. We want to make it right the next time. Please come back to visit us again. Thanks.

8/10 - 좋아요

Patricia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pros: Staff is great & attentive to any concerns Mr.Dwayne,Ms.Trudie,Ms.Joanna,James & Willow Cons: Horrible Noise Ordinance 24 hours by guest above they have no respect for those staying below or around them very very rude This needs to be addressed!!! Business Stay
2023년 7월에 3박 숙박함
답변 제공: General Manager 님, 2023년 8월 5일
Thank you for your feedback. We have an excellent friendly staff and we will continue to strive for ecellence. We do apologize for the bad experiences you endured with one of our guests. this has been addressed and this is something we do not tolerant with our guests. There must abe a level of respect from other guests. Hope you come to see us again. We really appreciate you staying with us.

2/10 - 너무 별로예요

Justin

2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 5일
Thank you for staying with us. Sorry we did not meet your expectations this time. We hope you caome back to see us again. We will improve and make your stay better.

8/10 - 좋아요

Jeneva

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was ok
We are from out of state and decided to stay here. Pros: Customer service is great. Beds and pillows are comfortable. Water is great temperature for the showers. Rooms are clean. A/C worked for the hot TX weather. Lots of restaurants and stores to choose from. Great location! Cons: DO NOT stay on floor 2. This is the only hallway which smells. I was on floor 2. The walls are thin. I am a light sleep, so I did not sleep well the whole 3-days I stayed there. The bathtub floor creaks, so I would recommend a top floor room. People were hanging outside of the hotel at all hours. Elevator takes forever, so we always used the stairs. The linens are white. My bed’s top cover had embedded hairs still in them which were not mine.
2023년 6월에 3박 숙박함
답변 제공: General Manager 님, 2023년 8월 5일
We do apologize for the issues you were having during your stay. With your feedback, it will allow us to improve and make eberyone stay better. Hope you will come back to see us again.

2/10 - 너무 별로예요

James

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함

10/10 - 훌륭해요

Daniel

Good
2023년 5월에 5박 숙박함

10/10 - 훌륭해요

Olivia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very price efficient
2023년 4월에 3박 숙박함

8/10 - 좋아요

Toni T.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함

8/10 - 좋아요

Olivia

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Eh probably won’t stay here again
Very comfortable place, lots of excessive rules in place. We slept very good till about 1 am when the fire alarms went off
2023년 2월에 1박 숙박함
답변 제공: General Manager 님, 2023년 2월 6일
Thank you for your feedback. Im so sorry about the fire alarm going off. I hope that you do come back to visit us real soon. I'm glad you enjoyed staying here.

2/10 - 너무 별로예요

Luz 님, Fort Worth

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The walls were very thin, you could here the neighbors crying kids and dogs barking. The room was to be cleaned after 14 days, no one ever came to clean. The beds were very uncomfortable. We can say without a doubt we will not be using this place again for recommending it.

10/10 - 훌륭해요

Christopher

6/10 - 괜찮아요

Porchia

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스
The property is nice for the price. The walls and floors are very thin. Keep informing the staff about the person above me stomping all times of the day and night but nothing was done.

4/10 - 별로예요

Antonio

2022년 11월에 1박 숙박함

4/10 - 별로예요

Eyrimar

출장 여행, 가족 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
There room are not as shown on picture. The facility it self make you feel like in a box. There are no open spaces.
2022년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 1월 4일
We want our guests to have a safe, comfortable and pleasent stay with us. We love to hear feedback from guests that help us improve and to our guests a greater experience. We hope you will conitnue to stay with us.

2/10 - 너무 별로예요

Jose

2022년 10월에 1박 숙박함
답변 제공: General Manager 님, 2022년 11월 3일
Thank you for staying with us at Wood Spring Suites

2/10 - 너무 별로예요

adrian

2022년 4월에 1박 숙박함

2/10 - 너무 별로예요

Dan

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We checked out the same evening we checked in. Our room looked nothing like what was advertised. It was extremely uncomfortable.
2022년 3월에 1박 숙박함

6/10 - 괜찮아요

Ladawna Machele

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
They gave me a none updated room a lot of things didn’t work and couldn’t change my room
2021년 11월에 28박 숙박함

2/10 - 너무 별로예요

Kathy

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Unforgettable night
Light in bathroom kept going out, water would not go out of tub, there was not a closet, beds look like fold out carts. Entry was not inviting at all. Checked out next day no money is refundable don't tgink i will be staying again. Someone stomped acoss the floor above i heads all night
2021년 11월에 4박 숙박함

10/10 - 훌륭해요

Jenae

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 7박 숙박함
답변 제공: General Manager 님, 2021년 11월 30일
Thank you for your response. We really srtrive on best customer service and cleanliness of our rooms. We hope you enjoy your stay.

2/10 - 너무 별로예요

Sarai

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn’t get the room I booked. Had to bring own toilet paper . Room smelled like smoke .
2021년 11월에 2박 숙박함

6/10 - 괜찮아요

DeAundre

2021년 10월에 1박 숙박함
답변 제공: General Manager 님, 2021년 11월 2일
Thank you for staying with us at Wood Spring Suites. We enjoy having you here as our guest. We hope you come back to visit us again soon.