조감도

머큐어 호텔 프랑크푸르트 시티 메세 여행 후기

4 out of 5
머큐어 호텔 프랑크푸르트 시티 메세
Duesseldorfer Str. 20, Frankfurt, HE

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 402개 이용 후기 중 89개" "
평점 8 - 좋아요. 402개 이용 후기 중 174개" "
평점 6 - 괜찮아요. 402개 이용 후기 중 86개" "
평점 4 - 별로예요. 402개 이용 후기 중 31개" "
평점 2 - 너무 별로예요. 402개 이용 후기 중 22개" "

8.2/10

청결 상태

7.8/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

8/10 - 좋아요

MIN JAE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 19일
Dear Min Jae,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back in the future.Best wishes,

8/10 - 좋아요

Co Ltd

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 26일
Sehr geehrter Gast,danke für den positiven Erfahrungsbericht zu unserem Hotel.Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Wir freuen uns schon auf Ihren nächsten Besuch.Mit freundlichen Grüßen,

6/10 - 괜찮아요

INTHETECH

2023년 11월에 2박 숙박함
답변 제공: Vjekoslav Ljubas, Hoteldirektor 님, 2023년 11월 14일
Sehr geehrter Gast,vielen Dank für Ihre Rückmeldung.Es tut uns leid, dass Ihr Aufenthalt bei uns nicht vollständig zufriedenstellend war.Wir würden gerne erfahren, wie wir Ihre Erfahrung mit uns verbessern können.Bis bald und viele GrüßeVjekoslav Ljubas, Hoteldirektor

10/10 - 훌륭해요

Sunmi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Vjekoslav Ljubas, General Manager 님, 2023년 11월 14일
Dear Sunmi,Thank you for such a positive review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back. Kind regards,Vjekoslav Ljubas, General Manager

10/10 - 훌륭해요

NAMJOON

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋은 숙소입니다.
프랑크푸르트 중앙역 근처에 위치하여 매우 편리하였습니다. 숙소도 깔끔하였으며, 체크인도 수월하였습니다.
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

GYUHEE

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 2박 숙박함
답변 제공: Vjekoslav Ljubas, General Manager 님, 2022년 3월 19일
Dear Guest Thanks for your high rating of our hotel. We are glad your stay was perfect. Again, thank you very much. We hope to have the pleasure of seeing you again in the future. Kind regards, Vjekoslav Ljubas, General Manager

2/10 - 너무 별로예요

YOUNG KEUN

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 1박 숙박함
답변 제공: Vjekoslav Ljubas, General Manager 님, 2021년 11월 29일
Dear Young, Thanks for your rating of our hotel. We are sorry we were not able to meet all your requirements. We would appreciate more information on how we could improve. We hope to welcome you back for a return visit, Best regards, Vjekoslav Ljubas, General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
중앙역 도보, 친절
중앙역에서 도보 7-8분 거리에 있습니다. 1~2박 하기 좋고 프론트 직원이 매우 친절했습니다. 하지만 역과 호텔 앞까지 아케이드가 조금 어둡고 약간 불량스러운 동네느낌이 납니다. 낮에는 전혀 문제 없지만 밤에는 위험할것같아서 해지기 전에 호텔로 복귀했네요.
2019년 7월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

2019년 6월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 1박 숙박함

2/10 - 너무 별로예요

Wonduck

별로예요: 객실의 편안함
어딜봐서 4성급호텔이란건지 모르겠음.
2019년 1월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
close to the station, kind reception
2017년 9월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 객실의 편안함
호텔위치가 좋치않음
호텔근처가 위험해보였습니다.
2017년 8월에 1박 숙박함
thank you for your Feedback. We are sorry to hear that you where not completetly happy with the Location of the Hotel. You might feel a bit unsafe when going around, however the Hotel is located next to the Train Station and has a perfect Location for getting around and there is no reason to feel unsafe

8/10 - 좋아요

JI HYUN

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Excellent
전반적으로 괜찮았습니다. 깔끔하고 역과 숙소 사이에 카지노라는 대형마켓이 있는데 식자재, 냉동, 과일, 간식 등을 매우 저렴하게 구입할 수 있었던점이 좋았던 것 같습니다. 객실이 정말 조용하였습니다.

6/10 - 괜찮아요

myongsin 님, 경기도

소소한 호텔
보통입니다. 냉장고 없음 시설 중간정도.. 저렴한 가격에 만족

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
잠깐 들렀다가기 좋은 정도
프랑크푸르트 관광할 곳을 다니기엔 적합한 위치. 하지만, 오래된 시설, 썩 친절하지 않은 리셉션. so so

10/10 - 훌륭해요

Chanmin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
편리한 접근성
역 근처에 있어서 찾기도 편하고 좋았습니다. 늦게 도착했는데 안전하게 묵을 수 있었고, 주요 관광지도 걸어서 갈 수 있을 정도로 위치와 접근성이 좋았습니다. 다만 객실이 조금 추웠던 기억이 있는데, 그래도 객실도 깨끗하고 아늑했습니다.

10/10 - 훌륭해요

Hiroko

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
周りの環境が少々心配なのですがホテルはとても良かったです 駅の周辺は少し怖い感じです
2024년 3월에 1박 숙박함

4/10 - 별로예요

riccardo

2024년 1월에 5박 숙박함
답변 제공: Manager 님, 2024년 3월 23일
Dear Riccardo,Thank you for taking the time to share your feedback.We are sorry your stay was not as good as we would have liked.We would welcome your suggestions on how we could have improved your experience.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Kind regards,

6/10 - 괜찮아요

Ricardo

좋아요: 청결 상태
2023년 12월에 1박 숙박함

8/10 - 좋아요

Noudehou Diane

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 19일
Liebe Diane,vielen lieben Dank für Ihre tolle Bewertung!Gerne haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Gerne würden wir Sie eines Tages wieder begrüßen.Mit freundlichen Grüßen,

6/10 - 괜찮아요

Alison

좋아요: 청결 상태, 직원 및 서비스
Sadly not in a great area and not the best hotel.
Hotel is very close to the train station, which, unfortunately has a number of homeless groups and what appears to be prostitution. There are groups of young men around all day and night. The room itself was adequate, far too hot (even for winter) and the only way to cool down is to have the window wide open - which means the noise is unbearable (sirens, loud shouting and laughter etc) - even with the windows shut it’s still quite noisy. There is a kettle in the room but the tea and coffee on offer is not nice. Thankfully there is a McDonald’s and Starbucks at the train station. We were only staying for the weekend so we managed, but we would not stay here (or this area) again. It’s not a 4 star hotel at all. But the price was low so should have been warned.
2023년 12월에 2박 숙박함

4/10 - 별로예요

John

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 20일
Dear John,Thank you for taking the time to share your review.We are very sorry not to have been able to meet your expectations.We would appreciate knowing more details.We hope you will come and stay with us again and wish you a Happy New Year!Best wishes,

6/10 - 괜찮아요

Tadashi

출장 여행
좋아요: 청결 상태
いつもエストニア滞在時はメルキュールタリンに泊まっているので、フランクフルトもメルキュールなら泊まることにした。 このホテルが悪いというより、フランクフルト駅周辺の治安が悪いように思えた。夜で歩くのは怖かったのでこのホテルに泊まるときご注意を。昼間も行く分物騒な感じでしたが、二駅ほど離れると治安も随分良くなったと思います。

4/10 - 별로예요

Mark

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Niet goed, overrated!
Hotel is verouderd, kleine kamers en zeker het geld niet waard
2023년 11월에 1박 숙박함
답변 제공: Vjekoslav Ljubas, General Manager 님, 2024년 1월 26일
Dag Mark,We stellen het op prijs dat u een berichtje achterlaat.We vinden het spijtig te horen dat uw ervaring niet aan uw verwachtingen voldeed. We streven ernaar onze kamers comfortabel en goed onderhouden te houden, hoewel we erkennen dat ons hotel het laatst in 2011 is gerenoveerd met een update van de receptie in 2019. Ons team werkt elke dag hard om een schone en aangename omgeving te garanderen en we zullen uw opmerkingen gebruiken om onze service te verbeteren.Het was een plezier u te mogen ontvangen en hopelijk tot een volgende keer.Met vriendelijke groeten,Vjekoslav Ljubas, General Manager

8/10 - 좋아요

AMIT

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is excellent, just next to train station, tram stop just outside the hotel. Because it's centrally located, it comes with its cons, (a) unwanted elements of the society selling drugs, (b) traffic noise. Hotel is decent, good for few days stopover. Lift is small, it says max 4 person, but you won't take chance with that. Room size was decent, needs a bit of upgradation, specially with carpets. Bed was comfortable, bathroom amenities were great. Mini bar was available at extra cost. Daily housekeeping is available. Water kettle and tea coffee tray in room gives it a big plus.
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 22일
Dear Amit,Thank you for taking the time to share your review.We're delighted to hear that our prime location near the train station and tram stop was convenient for your stay. It's also great to know that the in-room amenities, including the kettle and tea coffee tray, added to your comfort. We understand your concerns regarding the elements outside the hotel and the traffic noise; our central location does come with the vibrancy and challenges of city life. We also acknowledge your comments on the lift size and will consider this in our ongoing efforts to improve guest experiences. We're pleased that you found the bed comfortable and the bathroom amenities to your liking, and that our daily housekeeping service met your expectations for room cleanliness.We truly hope that you will return for yet another memorable experience. All the best,

6/10 - 괜찮아요

Susan

2023년 11월에 1박 숙박함
답변 제공: Vjekoslav Ljubas, Hoteldirektor 님, 2023년 11월 14일
Sehr geehrte Susan,vielen Dank für Ihre Bewertung!Wir würden gerne wissen, wie wir Ihren Aufenthalt noch verbessern könnten.Wir würden uns freuen, Sie auch in Zukunft wieder bei uns begrüßen zu dürfen!Vjekoslav Ljubas, Hoteldirektor

6/10 - 괜찮아요

Jezreel Gaius 님, Bellflower

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Front desk personal were not so friendly and warm. Same with the lady in the breakfast area. When we checked in the front desk said parking is free if you're a member, then when we checked out they charged us for parking. Parking is really tight and limited in the basement. Location is conveniently in front of the train station. Its clean for the most part but the carpet smells and is quite old. Breakfast was good actually! Decent place, staff could be friendlier but don't expect much.
2023년 11월에 1박 숙박함
답변 제공: Vjekoslav Ljubas, General Manager 님, 2023년 11월 14일
Dear Jezreel,Thank you for taking the time to share your experience at our hotel.We are glad to hear that you found our location convenient and enjoyed the cleanliness of our hotel. It's also great to know that you appreciated our breakfast offerings.We apologize for any inconvenience you experienced with our front desk staff and the parking situation. Our parking garage is indeed limited in space, which can make it challenging for larger vehicles. We will address your concerns with our team to ensure better communication and friendliness in the future. As for the carpet, we appreciate your feedback and will look into addressing this issue to maintain a pleasant environment for our guests.We hope to have the opportunity to welcome you back for an improved experience. Kind regards,Vjekoslav Ljubas, General Manager

8/10 - 좋아요

Sven

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mitten in der Stadt
2023년 10월에 1박 숙박함
답변 제공: Vjekoslav Ljubas, Hoteldirektor 님, 2023년 11월 14일
Liebe Sven,vielen Dank für Ihre Bewertung und dass Sie sich die Zeit genommen haben, uns Ihre Eindrücke mitzuteilen.Es freut uns sehr, dass Sie unsere zentrale Lage mitten in der Stadt und die Sauberkeit unserer Zimmer schätzen. Wir sind stolz darauf, unseren Gästen einen angenehmen Aufenthalt in einer sauberen und gepflegten Umgebung zu bieten.Wir bedauern jedoch, dass Sie mit dem Zustand des Hotels und den Annehmlichkeiten im Zimmer nicht vollständig zufrieden waren. Wir möchten Ihnen versichern, dass wir stets bemüht sind, unseren Gästen den bestmöglichen Service und Komfort zu bieten. Ihre Anmerkungen sind für uns sehr wertvoll und helfen uns dabei, unsere Leistungen weiter zu verbessern.Wir hoffen, Sie bei Ihrem nächsten Besuch in Frankfurt wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen,Vjekoslav Ljubas, Hoteldirektor

6/10 - 괜찮아요

Joyce

단체 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
.
2023년 10월에 1박 숙박함
답변 제공: Vjekoslav Ljubas, General Manager 님, 2023년 11월 14일
Dear Joyce,Thank you for taking the time to share your experience at our hotel.We are glad to hear that you appreciated the cleanliness of the room and the amenities provided. Our team works hard to ensure a comfortable stay for our guests, and it's great to know that we met your expectations in these areas.However, we are sorry to learn that you were not completely satisfied with the hotel's condition and the service you received. We continuously strive to improve our facilities and services, and your feedback is valuable in helping us identify areas for improvement. We apologize for any inconvenience you may have experienced during your stay.We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards,Vjekoslav Ljubas, General Manager

6/10 - 괜찮아요

G

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was great but the location in the city was not. People selling drugs across the street A simple walk to the station for food was tense and with unsafe feeling
2023년 10월에 1박 숙박함

8/10 - 좋아요

Andrei

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is very good for a short stay. We liked its convenient location near highways and central train station. It offers €20 UG parking. However, the parking ramp and spaces inside are too small for large vehicles. We walked 25 minutes to get to the old town, great restaurants in the downtown, Alt Opera or Cathedral. Some streets in directions to river and train station do not appear safe. But we safely walked approximately 15 minutes after 8pm away from the hotel along a large street in a direction to Alt Opera. The downtown attractions are located in additional 10 min walk on a right hand side.
2023년 10월에 2박 숙박함
답변 제공: Vjekoslav Ljubas, General Manager 님, 2023년 11월 14일
Dear Andrei,Thank you for taking the time to share your feedback.We are glad to hear that you found our location convenient and appreciated the proximity to the central train station and downtown attractions. It's great to know that you enjoyed the variety of restaurants in the area as well.We acknowledge your concerns regarding the parking space and understand that it can be challenging for larger vehicles. Our garage is designed to accommodate most cars, but we are aware of the limited space and have placed signs to guide our guests. We apologize for any inconvenience this may have caused. Additionally, we appreciate your feedback on the safety of the surrounding streets and would like to assure you that our hotel is located in a safe area, although it is near a busy train station.We hope to welcome you again in the future. All the best.

6/10 - 괜찮아요

Tracy

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
The room was more than adequate, staff weren’t as helpful as most we’d encountered on this trip. The biggest problem for us was that within 10 minutes of being outside, we were approached by 3 different aggressive looking men demanding something that we couldn’t understand and wasn’t sure at one point if we were about to be mugged. We might’ve just been unlucky but it put a bit of a cloud over our stay and we were then reluctant to venture out
2023년 10월에 1박 숙박함
답변 제공: Vjekoslav Ljubas, General Manager 님, 2023년 11월 14일
Dear Tracy,Thank you for providing us with your feedback about your recent stay.We are glad to hear that you found our room to be more than adequate and appreciated the amenities provided. However, we are sorry to hear that you felt our team was not as helpful as you expected. We strive to provide excellent service and will use your feedback to improve our team's performance.We are concerned about the incidents you mentioned occurring outside the hotel. While our hotel is located in a busy area near the main train station, we understand that this can sometimes lead to uncomfortable situations. Please know that our team is always available to assist you with any concerns during your stay. Our soundproof windows are designed to provide a calm and peaceful environment inside the hotel, away from the hustle and bustle of the city.We hope that we have the pleasure of seeing you again in the near future. Kind regards,

10/10 - 훌륭해요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overnight stay at the Mercure Frankfurt City Messe
It was an overnight stay whilst travelling from the north to the south of the country. Therefore none of the hotels facilities were used. The room was quiet so a good nights rest. Very close to the railway station.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Yasmin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is nice but next time i would avoid living near Hbf as its very noisy
2023년 9월에 4박 숙박함
답변 제공: Manager 님, 2023년 9월 28일
Dear Yasmin,Thank you for taking the time to share your feedback.We are glad to hear that you found our hotel nice. However, we understand that the noise from the nearby central train station was a concern for you. Our hotel is indeed located close to the station for the convenience of our guests, and we have soundproof windows to minimize the noise. We apologize if this did not meet your expectations and hope that the rest of your stay was enjoyable.We do hope to welcome you back in the future. All the best.

2/10 - 너무 별로예요

Massimo

별로예요: 직원 및 서비스
Non mi è piaciuto
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 28일
Gentile Massimo,La ringraziamo per aver speso parte del suo tempo a recensire il nostro hotel.Siamo molto dispiaciuti che il suo soggiorno da noi non sia stato positivo. Avremmo voluto avere maggiori informazioni circa gli aspetti che secondo lei andrebbero migliorati, in modo tale da poter offrire un servizio maggiormente in linea con le esigenze dei nostri ospiti.Le porgiamo i nostri cordiali saluti.

6/10 - 괜찮아요

George

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The hotel overall was fine and clean. But the location is sits next to can lead you into undesirable area where people who are drunk line the streets and you could feel very vulnerable.
2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Dear George,Thank you for taking the time to leave your feedback.We are glad to hear that you found our hotel clean and well-maintained. Our team works hard to ensure a comfortable stay for our guests.However, we are sorry to hear about your concerns regarding the surrounding area. While our hotel is conveniently located near the central train station and financial district, we understand that the busy streets can sometimes be overwhelming. Please rest assured that our hotel prioritizes the safety and well-being of our guests, and our soundproof windows are designed to provide a peaceful environment inside the hotel.We hope to see you again soon.Best regards,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 7월에 4박 숙박함
답변 제공: Manager 님, 2023년 9월 21일
Hei,tusen takk for den fantastiske anmeldelsen!Vi håper du hadde et flott opphold hos oss!Vi ser frem til å ønske deg velkommen tilbake til Mercure Frankfurt City Messe snart. Ha en flott dag,

8/10 - 좋아요

Djillali

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 9일
Cher hôte,Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous accueillir à nouveau très prochainement,

8/10 - 좋아요

Musstanser

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Very approachable from the main train station. However, like many other German hotels, the services are basic. Don’t expect too much. Also, don’t ask for the top floor. There is only one elevator.
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Dear Musstanser,Thank you for sharing your experience at our hotel.We are glad that you found our location convenient, being close to the main train station. Meanwhile, while we strive to provide our guests with a comfortable stay, we appreciate your understanding regarding the basic services offered. Our hotel aims to cater to a variety of guests' needs while maintaining affordability and convenience.We, however, regret any inconvenience you may have experienced with the elevator. As you mentioned, our hotel has one lift which is rather small, but we ensure that it is well-maintained for our guests' use. Furthermore, regarding your comment about the top floor, we would like to inform future guests that the 7th floor can only be accessed by stairs. We appreciate your feedback and will take it into consideration for future improvements.We hope to welcome you back for an even better stay in the future. Kind regards,

8/10 - 좋아요

LOUIS 님, Redington Shores

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to Frankfurt main train station and its U and S-bahn trains. Area around this station has the poor and homeless. The main street Kaiserplatz leading to the station has many restaurants.
2023년 7월에 3박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Dear Louis,Thank you for sharing your experience at our hotel.We are glad that you appreciated our convenient location close to the Frankfurt main train station and the variety of restaurants in the nearby Kaiserplatz. We understand that the area around the station may have some challenges, but we strive to provide a comfortable and secure environment for our guests within the hotel premises. Nevertheless, our soundproof windows help ensure a peaceful stay, despite the hustle and bustle of the city outside.We hope to welcome you back for another enjoyable stay in the future.Best regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Estimado huésped,Estamos seguros de que habrá tenido una experiencia inolvidable en nuestra ciudad y estamos muy contentos de haber podido formar parte de la misma.Estamos muy contentos de recibir sus magníficos comentarios y de que su estancia haya sido muy cómoda, pudiendo disfrutar de todos los servicios que ofrecemos a nuestros huéspedes.Esperamos volver a hospedarle muy pronto. Un saludo muy afectuoso,

10/10 - 훌륭해요

Hirofumi

2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Apreciado Hirofumi,Su valoración nos da idea de que pudo disfrutar de una estancia correcta y agradable en nuestras instalaciones. Gracias por elegirnos y por su tiempo a la hora de compartir sus sensaciones.Con la alegría de haber podido brindarle una muy buena experiencia, nos despedimos esperando su pronto regreso. Un cordial saludo,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gutes Preisleistungsverhältnis
Zimmer etwas klein, aber für ein, zwei Nächte ok! Frühstück top, auch Spiegeleier vorhanden!
2023년 5월에 2박 숙박함
답변 제공: Vjekoslav Ljubas, Hoteldirektor 님, 2023년 6월 26일
Lieber Gast,vielen Dank für Ihre positive Bewertung!Es freut uns sehr, dass Sie unser Frühstücksangebot mit der großen Auswahl an warmen und kalten Speisen sowie den Spiegeleiern geschätzt haben. Wir sind stolz darauf, unseren Gästen ein abwechslungsreiches Frühstück zu bieten, um den Tag gut zu beginnen. Bezüglich der Zimmergröße möchten wir darauf hinweisen, dass wir verschiedene Zimmerkategorien anbieten, um den unterschiedlichen Bedürfnissen unserer Gäste gerecht zu werden. Für zukünftige Aufenthalte empfehlen wir Ihnen, eine unserer größeren Zimmeroptionen in Betracht zu ziehen, um Ihren Komfort zu erhöhen.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen,Vjekoslav Ljubas, Hoteldirektor

8/10 - 좋아요

Marcelo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Buena atencion
Bien ubicado, cerca estacion trenes y central
2023년 5월에 2박 숙박함
답변 제공: Vjekoslav Ljubas, Director general 님, 2023년 5월 15일
Estimado Marcelo,Apreciamos la favorable valoración que le ha dedicado a nuestro Hotel Mercure Frankfurt City Messe.Ha sido un placer recibirle y vemos con agrado por su apreciación global que su estancia fue positiva en general. Muchas gracias por destacar nuestra situación y la comodidad para desplazarse. Nos encontramos entre la estación central de Frankfurt, el centro de exposiciones y el distrito financiero, cerca del recinto ferial internacional. También, a poca distancia del aeropuerto internacional, el centro de la ciudad y el río.Es muy gratificante su reconocimiento a la atención recibida. Centramos esfuerzos en complacer a los huéspedes, brindándoles a la vez, un trato amable y cercano.Esperamos con ilusión que repita experiencia con nosotros. Un cordial saludo,Vjekoslav Ljubas, Director general

6/10 - 괜찮아요

Yu

좋아요: 청결 상태
酒店周圍環境一般,有點雜。客房整洁。沒有什麼噪音。
2023년 4월에 1박 숙박함
답변 제공: Vjekoslav Ljubas, General Manager 님, 2023년 5월 15일
亲爱的宾客您好!感谢您选择入住我们酒店!为宾客提供优质的服务和贴心感受是我们一直以来的工作宗旨和不懈追求!感谢您对我们酒店整体服务、清洁卫生以及安静氛围的好评!我们会在接下来的工作中继续优化我们的服务,为宾客提供更加满意的居住体验!衷心期待您的再次光临,我们一定会为您奉上更好的住宿体验,祝您生活愉快!Vjekoslav Ljubas, General Manager

8/10 - 좋아요

Miguel

2023년 5월에 1박 숙박함
답변 제공: Vjekoslav Ljubas, Directeur général 님, 2023년 5월 15일
Cher Miguel,Merci d'avoir pris le temps de rédiger ce commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous recevoir à nouveau,Vjekoslav Ljubas, Directeur général

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 4월에 2박 숙박함
답변 제공: Vjekoslav Ljubas, General Manager 님, 2023년 5월 15일
Arvoisa vieraamme Kiitos arviostanne.Oli ilo saada teidät asiakkaaksemme hotelliimme, ja toivottavasti nautit muutenkin matkastanne täysin rinnoin!Toivottavasti saamme teidät pian uudestaan vieraaksemme. Ystävällisin terveisin,Vjekoslav Ljubas, General Manager

8/10 - 좋아요

Hiltrud

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Das Hotel ist ok, das Zimmer auch. Die Lage ist einerseits vorteilhaft wegen der Bahnhofsnähe. Das ist andererseits auch der Nachteil…
2023년 4월에 1박 숙박함
답변 제공: Vjekoslav Ljubas, Hoteldirektor 님, 2023년 5월 15일
Sehr geehrter Hiltrud,haben Sie vielen Dank für Ihren netten Kommentar zu unserem Hotel.Es freut uns wirklich, dass Ihnen unsere Lage so hervorragend gefallen hat.Herzlichen Dank auch für Ihr tolles Lob an unser Team!Wir freuen uns sehr, dass wir Sie auch in Zukunft wieder bei uns als Gast begrüßen dürfen!Mit besten Grüßen,Vjekoslav Ljubas, Hoteldirektor