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Reviews of Comfort Inn & Suites Franklin East

2.5 out of 5
Comfort Inn & Suites Franklin East
105 Trotter Lane, Franklin, KY

Reviews

8.2

Very Good

Rating 10 - Excellent. 241 out of 469 reviews
Rating 8 - Good. 118 out of 469 reviews
Rating 6 - Okay. 46 out of 469 reviews
Rating 4 - Poor. 30 out of 469 reviews
Rating 2 - Terrible. 34 out of 469 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Aight
Stayed 2 nights in Aug 2025

10/10 Excellent

Ziyad

Liked: Amenities
Z
Stayed 1 night in Aug 2025

8/10 Good

Lindajane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not go to the breakfast. I really like everything but the water flow in the tub and sink in the bathroom was slow to drain but other than that everything was very nice.
Stayed 2 nights in Aug 2025

8/10 Good

yolanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and so was the room
Stayed 3 nights in Jun 2025

10/10 Excellent

Malvina

Stayed 1 night in Jul 2025

2/10 Terrible

Jin

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst
Stayed 1 night in Jul 2025

2/10 Terrible

Abigail

Stayed 1 night in Apr 2025

10/10 Excellent

darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remodeling nice
Stayed 1 night in Jun 2025

10/10 Excellent

Chelsea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Convient location.
Stayed 1 night in Jun 2025

10/10 Excellent

Robin

Stayed 1 night in Jun 2025

4/10 Poor

Jennifer

Disliked: Cleanliness, staff & service
No ice in machine-vending machine not convenient (took bills but not working)-only drinks available for breakfast were milk and coffee (others out of order). Had to leave property at 10 pm to get a drink because of inconvenience.
Stayed 1 night in Jun 2025

6/10 Okay

Amanda

Traveled with family
Liked: Cleanliness
Fire alarms were going off constantly during check, did not have room I paid for and the room we were put in smelt like mildew
Stayed 1 night in Jun 2025

10/10 Excellent

miranda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very quiet hotel with no hassle check-in. This place felt very safe and clean. The shower is spacious. The bed was super comfortable. The breakfast had some good options.
Stayed 1 night in Jun 2025

2/10 Terrible

Ben

Stayed 1 night in Jun 2025

6/10 Okay

Ray

Liked: Cleanliness, staff & service
I believe the breakfast could’ve been better. The ladies that I spoke with were all very nice. It was clean and comfortable.
Stayed 1 night in Jun 2025

4/10 Poor

Sharan

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Booked 2 queen beds. Property called and said they were sold out of that room but would “upgrade” to king suite. That meant 1 bed and sofa bed. There were no linens on sofa bed or in room, teens reported not comfortable at all. Fridge in room not cold enough for drinks. Ice machines did not work and air conditioning extremely noisy. The breakfast was nice for lower end stay. Would not pick here again though
Stayed 1 night in Jun 2025

4/10 Poor

anthony

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel could use some upgrades , don’t feel it meets the comfort inn & suites standards that I am use too
Stayed 1 night in Jun 2025

10/10 Excellent

Wesley

Stayed 1 night in Jun 2025

10/10 Excellent

Ivan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy for traveling. Will stay here again.
Stayed 1 night in Mar 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for travelers. Good place for return stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Chelsea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and welcoming. Every staff member greeted us with a smile. The brrakfast was excellent with alot of options. The fitness room and pool were great amenities. Will return again.
Stayed 1 night in Jun 2025

8/10 Good

keith

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I will most likely return. The only negative reviews I have: 1) their was a foul smell in our room B4 checkout, we descovered that the source was a dresser drawer!? Other then that the room was clean, nice and cool 2) people above our room continued to thump all night on our ciling waking us up at times. We never called in to complain or else Im sure it would have been resolved if we did Loved the attitude and kindness of the staff and breakfast was nice and hot with plenty of options. They also had a nice sized pool that was clean and plenty of pool towles for everyone. One last comment is the "shower" options (along with the bathrooms) they had. This made things very convient. Would recommend!
Stayed 2 nights in Jun 2025

6/10 Okay

Cynthia A

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Queen beds were not Queen and shower had no grab bars up high- no bar soap
Stayed 1 night in Jun 2025

10/10 Excellent

Kristen

Liked: Cleanliness
Stayed 1 night in Jun 2025

4/10 Poor

Jennifer L

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

Carol, The Villages

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It seems the property is undergoing renovation. Our room was very nice and extremely clean. The A/C unit was so noisy when it kicked on, it disturbed our sleep and make it a bad stay.
Stayed 1 night in Jun 2025

10/10 Excellent

Osvaldo, Biloxi

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My wife and I had a comfortable and satisfactory experience here. We enjoyed the bed - needing to rest as soon as we got there. We also enjoyed the Mexican restaurant within walking distance of the hotel.
Stayed 1 night in May 2025

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient on and off
Stayed 1 night in May 2025

10/10 Excellent

Jason

Stayed 1 night in Feb 2025

8/10 Good

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A rain storm was moving through at checkout time and I was on a motorcycle. I asked if I could stay a bit longer and they were accommodating. I appreciated that kindness.
Stayed 1 night in May 2025

8/10 Good

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient

Good for the price. I've stayed at this property several times. I like the area and I am usually tired when I arrive . Check in is easy. Pillows were good mattress was a little firm pretty quiet clean. However the room was musty this time. Running the ac helped. Breakfast was good too.Overall not bad. Ill be back
Stayed 1 night in May 2025

10/10 Excellent

Sharilyn

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This a great place to stay. Good breakfast, comfortable beds, very clean.
Stayed 3 nights in May 2025

10/10 Excellent

Haley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Great
Stayed 1 night in May 2025

10/10 Excellent

Haley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service

Great
Stayed 2 nights in May 2025

10/10 Excellent

Praveen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

John

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, convenient
Stayed 1 night in May 2025

10/10 Excellent

Nichole

Traveled with partner
Liked: Cleanliness, staff & service
We asked for a quiet room and we were given a room on the 3rd floor where we were able to sleep from long travels. Very friendly staff.
Stayed 1 night in May 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was kind and very accomodating. I made the wrong reservation time and they adjusted it for me properly. They were very kind to my 3 year old which is always important to me. I know it's a good place and they are good people when they are kind to my child. The room was very neat, no off putting smells.
Stayed 1 night in May 2025

10/10 Excellent

Emma

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with pool and located right next to a Mexican restaurant and liquor store!
Stayed 1 night in Apr 2025

10/10 Excellent

Paula

Liked: Cleanliness
I would stay here again, very clean
Stayed 1 night in Apr 2025

10/10 Excellent

felisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well kept. The furniture was a bit dated but the carpet and walls were clean. The Breakfast area was well kept, neatly stocked and items were fresh. Please keep this standard. One change I would recommend is daily room cleaning for multiple day visitors or at least daily fresh towels.
Stayed 2 nights in Apr 2025

4/10 Poor

Darren

Disliked: Staff & service, room comfort

It was ok

People above me made a lot of noise doors slamming and elevator door squeaked alot I didn’t sleep well I usually bring my Bluetooth headphones to cut out noise but I forgot them on this trip
Stayed 2 nights in Apr 2025

6/10 Okay

Alfred

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
This hotel was under renovation so its not fair to judge it right now.
Stayed 1 night in Apr 2025

6/10 Okay

Veronica

Disliked: Cleanliness
The breakfast workers were LOVELY! The room was not.
Stayed 1 night in Apr 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Not very good

Carpet needed a vacuuming, live roach in the bathroom, toilet didn’t flush well.
Stayed 1 night in Apr 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Sheila

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Jessica

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was okay, the room floor was dirty, needed to be mopped & I noticed a few pieces of trash on the floor. But the pool was nice & it was convenient for the night.
Stayed 1 night in Mar 2025