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베스트 웨스턴 바이살리아 호텔 여행 후기

2.5 out of 5
베스트 웨스턴 바이살리아 호텔
9300 West Airport Drive, Visalia, CA

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 422개" "
평점 8 - 좋아요. 1003개 이용 후기 중 315개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 126개" "
평점 4 - 별로예요. 1003개 이용 후기 중 81개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 59개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Maybrit

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Das Best Western in Visalia ist die perfekte Unterkunft auf dem Weg zum Sequoia Nationalpark. Das Zimmer war sehr gut ausgestattet, geräumig und sauber. Und auch das Frühstück war für amerikanische Verhältnisse überraschend gut. Trotz der Lage direkt am Freeway und am Flughafen war es im Zimmer ruhig. In das Zentrum von Visalia fährt man noch ein paar Minuten mit dem Auto, das lohnt sich aber auf jeden Fall für einen kleinen Spaziergang. Das Personal in der Unterkunft war sehr freundlich und zuvorkommend und hat uns sogar noch einige tolle Tipps für den Besuch des Nationalparks gegeben. Sehr zu empfehlen.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Samantha 님, Riverside

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

David

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet rooms
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Abby

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff and breakfast are the best
2024년 5월에 1박 숙박함

8/10 - 좋아요

Abigail

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast. They ran out of food. Coffee Luke warm.. no half and half creamer..
2024년 5월에 1박 숙박함

8/10 - 좋아요

joseph

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Located across street from airport breakfast was good staff friendly. Pool and hot tub were closed for maintenance was disappointing not mentioned on site during booking
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Jeneva

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is clean and well maintained. The staff was helpful and courteous! We enjoyed our stay and will stay again in the future.
2024년 5월에 2박 숙박함

8/10 - 좋아요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was friendly, they had a great breakfast. The refrigerator in our room didn’t work and the elevator kept breaking.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

dennis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lady that did the breakfast very outgoing ,giving directions and recommendations for National Parks better than the visitor centers, California should be paying her
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Vvinit

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms had a distinctive odor and the atea around the hotel had trucks parked which made us feel very unsafe. The front staff in the morning shift on 04.24.2024 was especially rude & the worst I’ve ever dealt with. Would not stay at any BW property anymore
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

sassette

아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The morning staff was amazing, they went above and beyond to make us feel welcome even as we were leaving. A staff member came out after we had check out just to let us know one of our tires looked a little low on her way into wrk and she gave my son A couple of cute little toys that he had an absolute ball with… the hotel was right up the road from a huge park and play ground, so we definitely scored on location Walmart and plenty of other shopping and food options were less then ten minutes away
2024년 4월에 1박 숙박함

8/10 - 좋아요

Dalia

가족 여행
좋아요: 청결 상태
Ice machine was not working on our floor and pool was no available to use.
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Nelvi Camacho

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff stole medication from our refrigerator. They were the only people in the room (per the camera) and the chilled medication was gone. The Manager was called and did nothing about it. We received threatening calls from the staff telling us it was not a police matter and to take it up with the hotel. Police said it was unsafe and suggested we leave at midnight. A man in a wheelchair with no where to go, receiving threats. Police report was done. We had another room with an incoming patient and the hotel refused to refund us the booking for them. Unsafe, threats and no refund on the second room that we had to leave becuase of this. Flight was delayed for never checked into because the caregiver was being threatented. We relocated to another hotel at midnight. It was so scary and horrific packing with police in room quickly and being escorted out (paralyzed man). It was a nightmare. We still have not been refunded for the second patient that had NO caregive there due to the threats. DO NOT STAY IN THIS HOTEL. They do not look out for the customers. Worst experience ever.
2024년 3월에 6박 숙박함

2/10 - 너무 별로예요

Jk

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Not that great as the photo.
2024년 4월에 1박 숙박함
답변 제공: Kim 님, 2024년 4월 22일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,with gratitudefrom our entire team atBest Western Visalia Hotel

10/10 - 훌륭해요

Priya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful staff . Loved our stay!! all the great suggestions to plan our trip to the national parks is greatly appreciated!!
2024년 4월에 1박 숙박함
답변 제공: Kim 님, 2024년 4월 22일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,with gratitudefrom our entire team atBest Western Visalia Hotel

10/10 - 훌륭해요

Victoria

2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Dennis

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Katherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly, helpful staff.
2024년 4월에 2박 숙박함
답변 제공: Kim 님, 2024년 4월 22일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,with gratitudefrom our entire team atBest Western Visalia Hotel

10/10 - 훌륭해요

Ruben

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
The staff
2024년 4월에 1박 숙박함
답변 제공: Kim 님, 2024년 4월 22일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,with gratitudefrom our entire team atBest Western Visalia Hotel

4/10 - 별로예요

Lacie

출장 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Not a good experience. Originally wouldn’t let us check in even though we had the email with name and confirmation number, accused of it being fake. Finally checked in in the middle of the night. Ran down property with rude front desk staff. Rooms are average. I would go to another hotel close by.
2024년 4월에 1박 숙박함
답변 제공: Kim 님, 2024년 4월 11일
If the name on the reservation does not match the name on your ID we are unable to check you in without verification. I am very sorry for the delay, Expedia did not send us the correct name

10/10 - 훌륭해요

Ruben

좋아요: 편의 시설/서비스
Beautiful
2024년 4월에 1박 숙박함
답변 제공: Kim 님, 2024년 4월 8일
Thank you so much for your review!

10/10 - 훌륭해요

Sheila

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Dawn 님, 2024년 4월 9일
Thank you so much for staying with us!

2/10 - 너무 별로예요

Joshua

2024년 4월에 1박 숙박함
답변 제공: Sam 님, 2024년 5월 10일
We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 - 괜찮아요

Toshiyuki

2024년 4월에 1박 숙박함
답변 제공: Kim 님, 2024년 4월 8일
Thank you for your review, letting us know what you do and don't like helps us improve!

10/10 - 훌륭해요

Ruben

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful.
2024년 4월에 1박 숙박함
답변 제공: Dawn 님, 2024년 4월 3일
Thank you so much for staying with us!

10/10 - 훌륭해요

Josemanuel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was really nice
2024년 3월에 1박 숙박함
답변 제공: Vanessa 님, 2024년 3월 25일
thank you for the feedback

10/10 - 훌륭해요

Anthony

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was nice and helpful
2024년 3월에 2박 숙박함
답변 제공: Vanessa 님, 2024년 3월 25일
thank you for the great review

10/10 - 훌륭해요

Eun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, quiet, comfortable and spacious with satisfying breakfast.
2024년 3월에 1박 숙박함
답변 제공: Vanessa 님, 2024년 3월 25일
thank you for the great review

4/10 - 별로예요

Lucia

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Laundry was good, but there is only one machine. Breakfast was ok. The room smelled very moldy/musty. The TV in the exercise room didn’t work. The electronics on the exercise equipment didn’t seem to work.
2024년 3월에 1박 숙박함
답변 제공: Dawn 님, 2024년 3월 20일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Marilyn

별로예요: 직원 및 서비스
Front desk personnel were rude and unwilling to help with any special needs.
2024년 3월에 1박 숙박함
답변 제공: Kim 님, 2024년 3월 22일
I apologize if you had a bad experience Ma'am, however my system says you were a no-show, and never used your reservation. Can you give us further details??

6/10 - 괜찮아요

Matt

가족 여행
The advertisement on Expedia states that the hotel had swimming pool and hot tub. The pool was shut down for “the season” in California. The hot tub was luke warm and the jets didn’t work. After talking to the front staff she stated the down for the season and didn’t really show interest of caring about the hot tub. Disappointed on the follow thru or agreeing a discount since that was the main reason we went. The breakfast was really good.
2024년 3월에 1박 숙박함
답변 제공: Kim 님, 2024년 3월 18일
We do have a swimming pool, however since it is outdoors we close it during the winter. Spring starts on Tuesday, I hope you will come back to check out our pool then!

10/10 - 훌륭해요

Carlos

좋아요: 숙박 시설 상태 및 시설
Nice
2024년 3월에 1박 숙박함
답변 제공: Kim 님, 2024년 3월 18일
Thank you!

10/10 - 훌륭해요

Manny

It was okay
2024년 3월에 1박 숙박함
답변 제공: Kim 님, 2024년 3월 18일
Thank you for taking the time to review us!

10/10 - 훌륭해요

Yifan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff
2024년 3월에 1박 숙박함
답변 제공: Dawn 님, 2024년 3월 9일
Thank you so much for staying with us!

10/10 - 훌륭해요

Francisco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very quiet and clean! All staff was very friendly and helpful, there’s a nice park across the street
2024년 2월에 1박 숙박함
답변 제공: Dawn 님, 2024년 3월 9일
Thank you so much for staying with us! I'm so glad you enjoyed your stay!

10/10 - 훌륭해요

Juan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo me gusto muy buen servicio y cuartos limpios
2024년 3월에 2박 숙박함
답변 제공: Dawn 님, 2024년 3월 4일
Thank you so much for staying with us!

10/10 - 훌륭해요

Kathy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly, breakfast area looks good, roomy and got an upgraded room.
2024년 3월에 1박 숙박함
답변 제공: Dawn 님, 2024년 3월 4일
Thank you so much for staying with us!

10/10 - 훌륭해요

Jovita

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved our room . We got a room with jet hot tub . So relaxing . We will definitely be back for the relaxation for sure.
2024년 2월에 1박 숙박함
답변 제공: vanessa 님, 2024년 2월 25일
Thank you for the great review hope to see you back soon!

10/10 - 훌륭해요

Stacy

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The receptionist Vanessa helped me with last minute changes to my reservation and the check in was fast and easy
2024년 2월에 1박 숙박함
답변 제공: vanessa 님, 2024년 2월 21일
Thank you for the nice review. Hope to see you again.

10/10 - 훌륭해요

HUMBERTO

2024년 2월에 1박 숙박함
답변 제공: vanessa 님, 2024년 2월 21일
Thank you for the review..

6/10 - 괜찮아요

Valerie

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Such a clean and nice hotel. The staff was very kind and friendly. The only big downside was how thin the walls are. We had a room where there was an adjoining door, we could hear EVERYTHING in the neighboring hotel room from people talking to the TV being on, it sounded so loud as if the TV was on in our room. This started at 6am and woke us up both days making it hard to rest. I would not stay here again purely based on how thin the walls are and the sound bleed was just awful. Such a bummer because everything else was lovely.
2024년 2월에 2박 숙박함
답변 제공: vanessa 님, 2024년 2월 21일
Thank you for the review. I'm so sorry for any inconvenience.

10/10 - 훌륭해요

Luis

2024년 2월에 1박 숙박함
답변 제공: vanessa 님, 2024년 2월 21일
Thank you for the review

6/10 - 괜찮아요

Natalie 님, Isleton

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We were given a room that had a connecting door to the next room. There was no noise insulation between the rooms - the people in the next room had the TV on until 11 and continually laughed. Also, we could see the light on under the door. When the TV got shut off I could still here them snoring all night. Traffic noise from outside was loud also. There was no carpet in the room that might have helped with noise absorption. I would probably not stay here again unless no other choice. Not horrible but I did not sleep well.
2024년 2월에 1박 숙박함
답변 제공: Dawn 님, 2024년 2월 17일
I am so sorry for the experience you had. We appreciate your feedback concerning this issue so that we may address it.

2/10 - 너무 별로예요

Nadalie

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon arrival property had no water . Sign on front door stated water had been disconnected to entire property due to pipe burst in a room . Front desk employee was rude and curt regarding the matter . I was told water would be available within 15 mins after checkin time . Water was not available for 2.5 hrs .
답변 제공: vanessa 님, 2024년 2월 13일
I would like to apologize for the inconvenience this may have caused as it is being looked into.

10/10 - 훌륭해요

Ryan

2024년 2월에 1박 숙박함
답변 제공: Vanessa 님, 2024년 2월 13일
thank you for the review.

8/10 - 좋아요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: vanessa 님, 2024년 2월 4일
thank you for the review

8/10 - 좋아요

Nicole

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: vanessa 님, 2024년 1월 28일
thank you for the feedback

10/10 - 훌륭해요

Kerry

2024년 1월에 1박 숙박함
답변 제공: Kim 님, 2024년 1월 27일
Thank you for taking the time to post a review, so glad you enjoyed your stay with us!

10/10 - 훌륭해요

John

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was good
2023년 12월에 1박 숙박함
답변 제공: vanessa 님, 2024년 1월 24일
Thank you for the review

8/10 - 좋아요

Angelique

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: vanessa 님, 2024년 1월 24일
Thank you for the feedback