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"from USA was really nice they treaded like family speaks English pretty well"

"Food is always fresh with local ingredients. Never fails to impress us. "

"I had the incredible chance to stay at the world’s oldest hotel, and it genuinely lived up to its legend. From the moment I arrived, I felt like I was stepping into a different era — not in a museum-like way, but in a quiet, living continuation of tradition. The surroundings are stunning: mountains, rivers, pure silence. It’s the kind of place that invites you to slow down and just be. The hot springs were a highlight — natural, healing, and beautifully maintained. I left feeling physically and mentally reset. Meals were exceptional — local, seasonal, prepared with real care and balance. You can tell this isn’t just hospitality, it’s heritage passed down through generations. The staff were some of the kindest and most thoughtful people I’ve ever met. Discreet but always there when needed, with a level of attention that feels almost forgotten in today’s world. It’s more than a hotel — it’s an experience of Japanese culture, stillness, and deep respect for nature. I honestly hope my descendants can visit this place another 1,300 years from now. It’s worth preserving forever."

"Awesome onsen facility and hotel meals! "

"Staff only speaks Japanese with minimal English. Thus, please ensure you've made all reservations correctly and properly online if you can't speak or understand Japanese."

"Very good"

"Ok"

"best choice"

"The property was clean and nice and the onsen was exactly what we needed after a long day of skiing."