Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation future visit to our city. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management

Dear Marisol, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and ensure improvements are made. We hope you will allow us another opportunity to redeem your confidence in us again.Sincerely,Hotel Management

Dear Marty, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. Our housekeeping and maintenance team works hard to ensure our guests have the best time in our hotel. Regrettably, we failed in your case, and we're sorry for any inconveniences you had to go through. We are sorry that this issue compromised your plans with us, and we regret that you had to cancel with us. Your feedback is crucial, and we will review this with our team to ensure our future guests are not similarly impacted. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Maria Leticia, We are sorry to learn about the issues you encountered during your stay. The lack of responsiveness of our staff and the condition of your suite you describe is unacceptable and not representative of our quality standards. We are meeting with our staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Moreover, we have notified our housekeeping and maintenance teams of your concerns, and remedial steps are underway to ensure all rooms are thoroughly inspected before allocating to future guests. We appreciate your patience and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Lucio, We're sincerely sorry to hear about the issues you encountered during your stay. Your feedback is invaluable to us, and we appreciate you bringing these concerns to our attention. Ensuring a comfortable and pleasant experience for all our guests is our top priority, and it's disheartening to learn that we fell short of meeting your expectations. Rest assured, we take your comments seriously and will address them promptly with our team to make necessary improvements. We sincerely apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management

Dear Shelin, Thank you for taking the time to share your review with us. While we're pleased to know that you enjoyed your overall experience, we apologize for the inconvenience caused by the clogged washbasin in your room. Your comfort is important to us, and we will address this issue promptly with our maintenance team to ensure it's resolved. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Wilfred, Thank you very much for selecting Extended Stay America during your visit to the city. We are delighted you had a wonderful stay and found our establishment offers excellent value for the area. Thank you for recommending us to other online travelers. We eagerly anticipate the opportunity to welcome you back in the future.Sincerely,Hotel Management

Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Jeremy, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order before the room is delivered. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Our front desk team is always available to help you. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Tye, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely, Hotel Management

Dear Guest, Thank you for sharing your feedback regarding your recent visit to our hotel. We apologize for the challenges you encountered during your stay. We genuinely regret the cleanliness and noise issues you encountered, as this does not align with the seamless experience we strive to provide. We take your concerns seriously and will address them with our team to enhance our guest's satisfaction and comfort. We appreciate you bringing these matters to our attention. We genuinely hope you will reconsider and provide us with another opportunity to serve you, delivering a more enjoyable experience in the future.Sincerely,Hotel Management

Dear Rebecca, Thank you for taking the time to share your experience with us. We are genuinely sorry that you faced difficulties during your stay with us, especially after undergoing surgery. We understand that the out-of-service elevator must have caused inconvenience and frustration for you. We know the importance of a comfortable and stress-free stay, and we assure you that we are taking steps to address the issue to ensure that it does not happen again. We wish you a speedy recovery and hope you can give us another chance to make it up to you and provide a more comfortable and enjoyable stay.Sincerely,Hotel Management

Dear Charles, Thank you for selecting us and sharing your remarks. It is nice you had a pleasant stay overall. However, we regret the inconvenience caused because of the elevator. Our team is working on its improvement. Please give us another opportunity to provide a better experience on your next visit to Extended Stay America.Sincerely,Hotel Management

Dear Prasanna, Thank you for your feedback. We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Management

Dear Michael, Thank you for staying with us and for your review. We apologize for the concerns you experienced with our service. Your total satisfaction is our top priority, and we regret the inconvenience this caused. We appreciate your patience and hope you will stay with us again for a more gratifying experience.Sincerely,Hotel Management

Dear LaTanya, Thank you for taking the time to leave a review of your recent stay at our hotel. We are sorry to hear about your negative experience during your visit. We appreciate your feedback and will take it into consideration as we work to improve our property. We take all critiques seriously and use them as motivation to improve our guest experience. We know that this stay may not have been the best, but we are hopeful for another opportunity to welcome you back for the exceptional hospitality for which we are known. Sincerely,Hotel Management

Dear Omar, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your stay. We take cleanliness and hygiene very seriously, and we will investigate this further and take steps to improve our service.We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a better experience. Sincerely,Hotel Management

Dear Raul, Thank you for being our guest. We are sorry for not meeting your expectations and giving you a relaxed time. Our front desk team is available round the clock to help you. Your feedback is important to us and will be addressed adequately. We understand the difficulties which impacted your time with us. Please let us change your experience to a seamless and memorable one on your next visit.Sincerely,Hotel Management

Dear Mohammad, Thank you for being our guest. We apologize for your internet issues and understand your disappointment with our grab-and-go breakfast options not meeting your expectations. Your valuable remarks are already shared with our team for quick review and action. Additionally, your feedback will be shared with the appropriate leaders so they are aware of our guests' wishes regarding breakfast choices which assists them in determining future options. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management

Dear Guest, Thank you for your detailed evaluation of your experience at our hotel. We always aim to provide a clean environment, excellent service, and an exceptional experience for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear David, Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to each and every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. Sincerely,Hotel Management

Dear Juana, Thank you for choosing our hotel. We are sorry for the inconvenience you experienced due to the smoke smell. We have strict policies prohibiting smoking in certain areas, so we appreciate you bringing this to our attention so we can address it appropriately. We sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We would love another opportunity to show you the great visit we are known for and that you very much deserve. Take care, and thank you for this valuable feedback. Sincerely,Hotel Management

Dear Keith, Thank you for sharing your feedback regarding your recent stay with us. We apologize for the inconvenience you experienced with the missing bedspread, pillow cover, TV remote, and the lack of an ice machine. This does not meet our service standards, and we appreciate you bringing it to our attention. Thank you for your feedback. We will address the issues you experienced and aim to provide a comfortable stay for all guests. Please let us know if there is anything we can do to make things right. We appreciate your feedback and hope to provide you with an exceptional experience in the future.Sincerely,Hotel Management

Dear Philip, We appreciate your feedback and apologize for not meeting your cleanliness and pest control expectations. We take these issues seriously and will work with our pest control provider and housekeeping department to prevent future problems. We strive to provide a comfortable and hygienic environment and hope to serve you better during your next stay with us. Thank you for your time and consideration.Sincerely,Hotel Management

Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our team always appreciates knowing where to redirect our focus to strengthen our hospitality efforts, so thank you again. Please give us another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Anthony, Thank you so much for your recent stay with us. We always want our guests to have a gratifying experience in every aspect, so it was disappointing that the bed in your room was not very comfortable. We will look into this; thank you for letting us know. Your feedback is valuable to us, and we hope that you will give us another chance to serve you better the next time you are in the area.Sincerely,Hotel Management

Dear Kenneth, Thank you for being our guest and appreciating our friendly staff. However, we are sorry we cannot provide you with a flawless experience while you are here. Also, the facilities and amenities were different from your expectations. We have noted your remarks to update and will share them with the concerned team. In the meantime, our housekeeping and maintenance team will keep the area fresh and updated for our guests. We encourage you to try us again soon, and we are confident you will enjoy the exceptional stay you deserve. Sincerely,Hotel Management

Dear Steven, Thank you for sharing your experience at our hotel. We are sorry you were unaware of our pet policy and apologize for the inconvenience caused during check-in. We try to keep our guests informed about our pet fees by publishing this information on our booking sites, and we will be sure to review our third-party websites and our official site to ensure everything is up-to-date. We hope this unfortunate situation will not deter you from staying with us again. Sincerely,Hotel Management

Dear Kenrick, Thank you for including Extended Stay America in your travel plans. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to be your hotel of choice anytime you visit our area.Sincerely,Hotel Management

Dear Guest, Thank you for your feedback, and we apologize for not meeting your expectations. We understand how frustrating the issues with your guest suite were with the burns on the carpet and toilet seat. We would have been happy to correct the issue before your departure, and we hope you will give us another chance to provide you with the exceptional stay you deserve. Thank you again for letting us know of these concerns. Sincerely,Hotel Management