My check in experience was terrible. I arrived at 230, was told my room was not ready and would be closer to 4. I came back at 345, room still wasn’t ready. Went back at 4, told it still wasn’t ready, that the room wasn’t inspected yet. Told it would be 10 minutes - the young man at reception asked if that was okay, I said no. He rolled his eyes and walked away. He was so incredibly rude -
Only at 420 was the room ready.
And within that 2 hours, many people came to check in and got their rooms right away. It’s completely unacceptable to wait 2 hours for a room.