Indoor pool
Check availability

Reviews of Econo Lodge Pigeon Forge Riverside

2.5 out of 5
Econo Lodge Pigeon Forge Riverside
2440 Parkway, Pigeon Forge, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 782 out of 1413 reviews" "
Rating 8 - Good. 362 out of 1413 reviews" "
Rating 6 - Okay. 145 out of 1413 reviews" "
Rating 4 - Poor. 77 out of 1413 reviews" "
Rating 2 - Terrible. 47 out of 1413 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Econo lodge Riverside is always clean,affordable rate,close to shopping and attractions.
Stayed 2 nights in May 2024
Response from Guest Services on May 23, 2024
Jason,Thank you for your feedback! Please come visit us again soon!

10/10 Excellent

Amie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. convenient location
Stayed 2 nights in Apr 2024
Response from Guest Services on May 23, 2024
Amie,As you can imagine, it's always a pleasure receiving positive feedback :) Thank you for staying with us and please come again soon!

10/10 Excellent

Gabriele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we checked in we felt welcome. Staff was very friendly and rooms were nice and clean. We had a very pleasant experience!!
Stayed 1 night in May 2024
Response from Guest Services on May 23, 2024
Gabriele,Thank you for choosing to stay with us and taking the time to give your feedback! We are happy to know you enjoyed your time with us! Please come again soon!

4/10 Poor

Jessica

Traveled with family
Liked: Cleanliness
Bed was extremely hard. Air conditioning did not work properly it was extremely hot in room.
Stayed 2 nights in May 2024
Response from Guest Services on May 23, 2024
Jessica,Thank you for staying with us and sharing your feedback. We're sorry to hear that your stay with us was anything less than perfect. Did you by chance speak with any of our Guest Service Associates at the Front Office about the issues you were having while you were on property?

4/10 Poor

James

Disliked: Cleanliness
Stayed 2 nights in May 2024
Response from Guest Services on May 23, 2024
James,Thank you for staying with us and sharing your feedback. Based on your scorecard we would love to hear from you on what went wrong or what we could have done better in your opinion to make your stay a perfect 10 across the board.Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

danny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Probably the nicest economy hotels we have ever had. Would gladly recommend it to anyone staying in Pigeon Forge, would suggest you ask for a rear facing room to enjoy the view of the river. It is gorgeous.
Stayed 2 nights in May 2024
Response from Guest Services on May 17, 2024
Danny,We appreciate your review so much! We know you have many options for accommodations in the area so thank you for choosing us! Please come again soon!

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so very nice and my stay was pleasant the pool was nice and heated as the jacuzzi was hot as well as a nice clean room and the bed was so comfy the breakfast was good only thing was the meat was not Muslim friendly but the selections were plentiful I will be back
Stayed 1 night in May 2024
Response from Guest Services on May 16, 2024
Martha,Thank you so much for sharing your feedback! Your review will be shared with the entire team and serve as encouragement. As you can imagine, it's always a pleasure receiving positive feedback :) Please come again soon!

10/10 Excellent

Dora L

Liked: Cleanliness, staff & service, property conditions & facilities
All was great!
Stayed 3 nights in May 2024
Response from Guest Services on May 17, 2024
Dora,We appreciate you staying with us and taking the time to share your feedback! We're happy to know you enjoyed your time here! Please come see us again soon!

8/10 Good

Regina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Econolodge in Pigeon Forge is very cute - the decor is a combination of rustic and garden. Our room was small, but comfortable, and centrally located so we didn't have a lot of stairs/walking for the pool and breakfast. The heated indoor pool was nice, but the hot tub was too crowded to get a seat. This place was perfect for our one-night stay for a quick hike in the Smoky Mountains.
Stayed 1 night in May 2024
Response from Guest Services on May 16, 2024
Regina,Thank you so much for staying with us! We know you have many options for accommodations in the area so we definitely appreciate you choosing us! We're glad you enjoyed your short stay with us and we would be honored to have you again in the future :)

10/10 Excellent

Darius

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the stay. Was on the riverside. The river is pretty.
Stayed 3 nights in May 2024
Response from Guest Services on May 16, 2024
Darius,Thank you so much for staying with us and sharing your feedback! We're happy to know you enjoyed your time with us and we would love to have you visit us again soon!

2/10 Terrible

Casey

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
My privacy and security was not a priority at this property. The front desk agent (white male) was more interested in his phone conversation than speaking with us. We were rushed through check in. Check in was terrible due to my privacy being violated. I was asked to read out my credit card number out loud in the lobby. Credit card pin pad was not used. We were denied a room move and told property was completely booked yet there were rooms available to be rented on their website, hotels.com and Expedia.com. Our room was clean but did not look as pictured nor as described and was road facing which was very loud all night. We chose this hotel based on jacuzzi at the pool and the riverside views. We did not get a room with the riverside view and the jacuzzi was broken. Front desk agent was not helpful and very rude!!! Two towels in the bathroom had clumps of long black hair wrapped up in them and 1 hand towel had black hair imbedded in the towel. Shower curtain was not changed from previous guest or guests and was actually yellowed from overuse. PTAC cooked the room when we checked in but during the night was not cooling and made loud noises. I called down to the front desk 2 times during the night and never got an answer. We got what little sleep we could and left early the next morning. No ice machine could be found that worked. Overall if the check in process was better I would have overlooked a few of the issues because we loved the location and cleanliness of the property.
Stayed 1 night in May 2024
Response from Guest Services on May 16, 2024
Casey,Thank you for staying with us and sharing your review. We have noted the concerns you have raised and they will be addressed internally. With there being so many options for accommodations in Pigeon Forge, we value each and every guest that chooses to stay with us. Please accept our most sincere apologies for failing to meet and even exceed your expectations. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us directly.

10/10 Excellent

BreeAnna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it..
Stayed 2 nights in May 2024
Response from Guest Services on May 16, 2024
BreeAnna,Thank you so much for staying with us and sharing your feedback! We love that you loved your time with us! See you again soon then? :)

10/10 Excellent

Drew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great basic accommodations
Stayed 1 night in Apr 2024
Response from Guest Services on May 12, 2024
Drew,Thank you for staying with us and providing your feedback. Please come again!

6/10 Okay

Hannah

Traveled with family
Disliked: Cleanliness, property conditions & facilities
N/A
Stayed 1 night in May 2024
Response from Guest Services on May 11, 2024
Hannah,Thank you for staying with us and sharing your feedback. We would love to hear from you on what we could have done better to make your stay a perfect 10.Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope you will consider staying with us again in the future.

10/10 Excellent

william, Trinity

Stayed 1 night in Mar 2024
Response from Guest Services on May 10, 2024
William,Thank you for taking the time to share your feedback! We're happy you were thoroughly satisfied with your stay. Please come see us again whenever you're in Pigeon Forge!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Guest Services on May 8, 2024
David,Thank you for your feedback! We hope to see you again very soon!

4/10 Poor

Vickie

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This is the second time we have stayed at Econo Lodge. The first time, it was excellent. This time, overall the room was clean.. but.. the first night we saw one roach. We killed it. Everything appeared clean in the room. The second night, saw another roach on the counter by the sink. Saw a couple dead roaches in the bottom of the cabinet by the refrigerator.
Stayed 2 nights in May 2024
Response from Guest Services on May 5, 2024
Vickie,Thank you for staying with us and sharing your feedback. The concerns you raised have been noted and will be addressed internally. Please accept our most sincere apologies and rest assured we take these matters seriously. Usually once an issue like this is reported, we would have the guest moved to another room and the room in question blocked off for inspection/treatment. Looking at your reservation however, we don't see where you reported any issues with room. Did you speak with anyone at the Front Desk while you were here about it by chance? If yes, we would like to hear from you on what the follow up from us was. Rest assured, this is not the norm for us and we would love to have you stay with us again whenever you're in Pigeon Forge.

10/10 Excellent

Todd, Gaffney

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice
Stayed 1 night in May 2024
Response from Guest Services on May 2, 2024
Todd,Thank you so much for your feedback! Your compliment will be shared with the entire team. As you can imagine, it's always a pleasure receiving positive feedback :)Please come see us again soon!

10/10 Excellent

Candace

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Friendly staff. Walking distance to several things.
Stayed 2 nights in Apr 2024
Response from Guest Services on May 2, 2024
Candace,Thank you for staying with us and sharing your feedback! We'd be happy to have you again on your next trip to Pigeon Forge!

8/10 Good

Corkey

Traveled with partner
Liked: Cleanliness, amenities
Read a few bad reviews and some thing that happened a few yrs ago. Was worried. But it was nice. Not the best, a little dated. But we like the older style hotels. Pool was amazing after trekking the smokies. Indoors and warm. We will stay again.
Stayed 3 nights in Apr 2024
Response from Guest Services on May 2, 2024
Corkey,Thank you for staying with us and sharing your feedback! We would be delighted to have you stay with us again on a future trip to Pigeon Forge so please come again!

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and convenient location!
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 27, 2024
Jacob,Thank you for staying with us and taking the time to share your feedback! We're happy to know you were satisfied with your recent stay and we would be delighted to hist you again! Come back soon!

10/10 Excellent

.Mac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 28, 2024
Mac,Thank you for staying with us and sharing your feedback! We're happy to know you enjoyed your time with us and we look forward to hosting you again!

10/10 Excellent

Charles

Stayed 3 nights in Apr 2024
Response from Guest Services on May 16, 2024
Charles,Thank you for staying with us and sharing your feedback! Please come again soon!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean comfortable accommodation
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 26, 2024
Charles,Thank you so much for staying with us and taking the time to share your feedback! We know you have many options for accommodations in Pigeon Forge so you're greatly appreciated! Please come again :)

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place convenient to shopping and dining. Great pool! Nice breakfast.
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 26, 2024
Linda,Thank you so much for choosing us and taking the time to give your feedback. Rest assured we use your comments to help us improve on how we do what we do. Please come again!

10/10 Excellent

nicole

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be back
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 26, 2024
Nicole,Thank you for the feedback :) Don't take too long to come see us again!

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 26, 2024
Jason,Thank you for staying with us and sharing your feedback! We know you have many options for accommodations in the Pigeon Forge area. We would love to hear from you on what we could have improved on to make your stay a perfect 10 across the board. Feel free to reach out to us!

10/10 Excellent

Kim

Stayed 2 nights in Apr 2024
Response from Guest Services on May 11, 2024
Kim,Thank you for staying with us and sharing your feedback! We would be happy to have you stay with us again so please come see us again soon :)

10/10 Excellent

Jairo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean, I like the pool is nice
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 21, 2024
Jairo,Thank you for taking the time to share your feedback! We're happy to know you enjoyed your time with us and please come again soon :)

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Would stay again.
Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 18, 2024
Daniel,Thank you so much for your feedback! We're happy to know you enjoyed your stay with us! We would be more than happy to have you again :)

10/10 Excellent

Nicole

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thought the property was in a great location! It was very clean. Beds were very soft and comfortable and a great hotel for families! The indoor pool was in a central location and very convenient. The breakfast was pretty good, very basic but good options to choose from.
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 11, 2024
Nicole,Thank you so much for sharing your feedback! We're happy to know you were pleased with your stay! We know you have many options for accommodations in the Pigeon Forge area so you are truly valued as one of our guests! We would love to have you stay with us on your next trip to The Smokies so please come again!

10/10 Excellent

Felicia

Stayed 1 night in Apr 2024
Response from Guest Services on May 2, 2024
Felicia,Thank you for staying with us and sharing your feedback :)We would be happy to host you again on a future trip to The Smokies!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly staff.
Stayed 5 nights in Mar 2024
Response from Guest Services on Apr 8, 2024
Jennifer,Thank you for staying with us and sharing your feedback. Your compliments will be shared with the entire team. As you can imagine, it's always a pleasure getting positive feedback :) We would be delighted to host you again on your next trip to Pigeon Forge!

10/10 Excellent

Rochelle

Traveled with family and small children
The staff was friendly except for the pool guy. He came in and rudely yelled at the people in the pool. There were some issues but it could have been done in a better way. The continental breakfast was decent except for the eggs they were awful. No pancakes or waffles just biscuits and gravy. No bagels either. Overall the stay was fine.
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 7, 2024
Rochelle,Thank you for staying with us and sharing your feedback. We're happy you were pleased with your overall stay. The issues you raised have been noted however and will be addressed internally. With there being so many options in Pigeon Forge for accommodations, we value each and every guest that stays with us so your thoughts matter.We would love to have you on a future trip so please come again!

8/10 Good

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
River side rooms were nice and quiet with and easy to enjoy the view. The washer and dryers were out of order but staff worked to repair for later use. Some furniture and fixtures in room are starting to show age but still worked and were comfortable. The heating unit made loud noises and should be looked at for repairs. overall a nice stay and would recommend to others.
Stayed 6 nights in Mar 2024
Response from Guest Services on Apr 7, 2024
Debra,Thank you for staying with us and giving your feedback on your experience. We've noted the issues with the laundry and AC units and they are being addressed to avoid any future issues. Still, we're happy to know you enjoyed your time with us and would recommend us to your loved ones. We look forward to hosting you again on your next trip to Pigeon Forge!

10/10 Excellent

studio74usa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay! We took our granddaughter. It was clean, convenient, & right in the middle of everything in Pigeon Forge. The indoor pool was one of the best we have seen in a while & we have stayed in at least 20 different hotels/cabins over the last 10 years. We would recommend to others & we would stay here again.
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 4, 2024
Michelle,Thank you for staying with us and taking the time out to share your review! Your comments will be shared with the team as it's always great to hear positive feedback like yours!We would be honored to have you stay with us again on your next visit to Pigeon Forge!

4/10 Poor

michael

Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 4, 2024
Michael,Thank you for staying with us and providing your feedback. It seems you were not happy with your recent stay and we would like to hear from you on what went wrong. Feel free to reach out to us directly and one of our Guest Service Agents will be more than happy to help.

10/10 Excellent

Peggy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 4, 2024
Peggy,Thank you so much for your feedback!Your loyalty is important to us so please come again!

10/10 Excellent

Elvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 4, 2024
Elvia,Thank you for staying with us and giving us a perfect score! It was a pleasure hosting you! Feel free to stay with us again the next time you're visiting The Smokies!

10/10 Excellent

Imani

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the nice and quiet room. As well as the beautiful property. We visited with the wild life often and Meals and Shopping were easy to find.
Stayed 3 nights in Mar 2024
Response from Guest Services on Apr 4, 2024
Imani,It was a pleasure having you and your guests with us! Thank you for taking the time out to share your feedback as well! Please come again!

8/10 Good

Barnnie

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room is fine for the cost.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 30, 2024
Barnnie,Thank you for staying with us and sharing your feedback. We hope you will definitely consider staying with us again on your next trip to Pigeon Forge!

10/10 Excellent

Viktoriya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so good!
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 30, 2024
Viktoriya,Thank you so much for staying with us and taking the time to give your feedback! Its always a pleasure to hear that we have met our guests' expectations! We would be excited to host you again on your next trip to Pigeon Forge!

8/10 Good

Mark

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Property is just old, needing renovtions. Loved the creek and fire pit behind hotel. Breakfast was decent
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 30, 2024
Mark,Thank you for staying with us and taking the time to give your honest feedback. Your concerns have been noted and will be addressed internally. It is always our goal to not only meet but exceed our guests' expectations. We sincerely apologize if we fell short in any regard. We would be honored to host you again on your next trip to Pigeon Forge.

10/10 Excellent

dianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 30, 2024
Dianna,Thank you for staying with us and giving your feedback! We look forward to hosting you again on your next trip to The Smokies!

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Jake at check in very good
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 30, 2024
Charles,Thank you so much for choosing EconoLodge Pigeon Forge, Riverside and taking the time to provide your feedback. Rest assured that we use your feedback to continually improve with the goal of providing the most enjoyable experience for our guests. Jake will also be excited to know you were pleased with his level of service at check-in.We certainly look forward to hosting you again on your next trip to The Smokies!Should you need further assistance, please do not hesitate to reach out to us.

10/10 Excellent

Tonya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sry clean establishment. Staff was excellent and knowledgeable.
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 4, 2024
Tonya,Thank you for choosing us and for your feedback! Please come again!

10/10 Excellent

Dorah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a bit too small, the beds were not very comfortable. All in all we had a very good time.
Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 4, 2024
Dorah,Thank you for staying with us and taking the time to share your feedback. Your satisfaction is of utmost importance to us! The issues you've raised will be addressed internally to see how we can improve and hopefully better meet your needs the next time you stay with us.

8/10 Good

Sofia, Fletcher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Danielle Flowers / Front Desk Manager on Mar 15, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

8/10 Good

Marty

Liked: Cleanliness, staff & service, property conditions & facilities
Pool and spa was nice. Plenty of room
Stayed 1 night in Mar 2024
Response from Danielle Flowers / Front Desk Manager on Mar 15, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.

8/10 Good

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Danielle Flowers / Front Desk Manager on Mar 1, 2024
Thank you for staying with us and providing feedback. We hope to see you again in the future.