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햄프턴 인 개틀린버그 여행 후기

2.5 out of 5
햄프턴 인 개틀린버그
967 Parkway, Gatlinburg, TN

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 950개 이용 후기 중 553개" "
평점 8 - 좋아요. 950개 이용 후기 중 265개" "
평점 6 - 괜찮아요. 950개 이용 후기 중 79개" "
평점 4 - 별로예요. 950개 이용 후기 중 30개" "
평점 2 - 너무 별로예요. 950개 이용 후기 중 23개" "

9.0/10

청결 상태

9.4/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

Jacira

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
In fact, the mattresses on the two queen beds in the room were very uncomfortable, very soft and we had back pain, the rest was fine.
2024년 3월에 2박 숙박함
답변 제공: Shaina 님, 2024년 3월 31일
Thank you for taking the time to respond to our guest services survey. We love hearing from our guests, and of course, we greatly appreciate you staying with us. Please call us if we can be of service in the future.

10/10 - 훌륭해요

Theresa

연인과의 여행
좋아요: 편의 시설/서비스
Assigned another room…very helpful at the desk and breakfast was good.
2024년 3월에 1박 숙박함
답변 제공: Shaina 님, 2024년 3월 18일
Thank you for the comments and feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us. As a valued customer, we hope you choose to stay with us whenever your travels bring you back to Gatlinburg.

10/10 - 훌륭해요

Thanh Thuy

2024년 3월에 1박 숙박함
답변 제공: Shaina 님, 2024년 4월 10일
Thank you for the feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us. Please call us if we can be of service in the future.

10/10 - 훌륭해요

Cynthia 님, Louisville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Shaina 님, 2024년 3월 18일
Thank you for the feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us. As a valued customer, we hope you choose to stay with us whenever your travels bring you back to Gatlinburg.

10/10 - 훌륭해요

Barbara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice lady at the front desk.
2024년 3월에 1박 숙박함
답변 제공: Shaina 님, 2024년 3월 5일
Thank you for the comments and feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us. As a valued customer, we hope you choose to stay with us whenever your travels bring you back to Gatlinburg.

10/10 - 훌륭해요

Gary 님, Woodbury

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were wonderful! They went out of their way to make sure we had everything we needed! Great place. Highly recommended.
2024년 3월에 2박 숙박함
답변 제공: Shaina 님, 2024년 3월 4일
Thank you for the comments and feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us. As a valued customer, we hope you choose to stay with us whenever your travels bring you back to Gatlinburg.

10/10 - 훌륭해요

Rodney

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff and superb location. Room was super clean and a very comfortable stay. The creek side room was nice as well.
2024년 2월에 2박 숙박함
답변 제공: Shaina 님, 2024년 2월 21일
Thank you for the comments and feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us. As a valued customer, we hope you choose to stay with us whenever your travels bring you back to Gatlinburg.

2/10 - 너무 별로예요

lisa

반려동물 동반 여행
Not Pet friendly. The 3 rd fl balcony rail was spaced so our 25 lb dog could fall through. $75 additional for a pet?!?! Im sure that was hidden in the very fine print
2024년 2월에 1박 숙박함
답변 제공: Shaina 님, 2024년 2월 18일
Thank you for the feedback. We do apologize you felt the hotel was not pet friendly. It is posted online about the pet fee. Pets/children are not supposed to be left unattended on the balconies. We even display a sticker on the balcony door stating so.

10/10 - 훌륭해요

Jason 님, New Iberia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
5 day trip to go skiing primarily so decided on a hotel instead of a cabin. Best location!! It’s on the Near the main drag but near the end so it’s not as busy. Right near tram if that’s needed. We had planned to use the tram but just drove up to Ober and it was fine. Much cheaper to drive there. Hampton was very convenient for our entire stay. Walked to daily Mass. Great dining options and lots to do around the hotel. Had a newly renovated balcony room over the creek which was great. Awakened every morning by chirping birds. Opened our door to hear the soothing creek sound. Daily breakfast looked pretty good even though we didn’t use it much because of our schedule. Really enjoyed Howard’s restaurant and the Flapjack Cabin both across the street. Starbucks is just a short walk away but the hotel lobby has good hot coffee also. Staff was great. Room was clean. Parking was fine. Internet and TV was good too. We’ll definitely be back!
2024년 2월에 4박 숙박함
답변 제공: Shaina 님, 2024년 2월 13일
Thank you for the comments and feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us.

10/10 - 훌륭해요

Detra

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Lots to do in area and close to hotel
2024년 2월에 3박 숙박함
답변 제공: Shaina 님, 2024년 2월 5일
Thank you for the comments and feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us. As a valued customer, we hope you choose to stay with us whenever your travels bring you back to Gatlinburg.

10/10 - 훌륭해요

Charles

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Enjoyed
2024년 1월에 2박 숙박함
답변 제공: Shaina 님, 2024년 1월 28일
Thank you for taking the time to respond to our guest services survey. We love hearing from our guests, and of course, we greatly appreciate you staying with us. Please call us if we can be of service in the future.

10/10 - 훌륭해요

john

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Shaina 님, 2024년 1월 22일
Thank you for the feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us. As a valued customer, we hope you choose to stay with us whenever your travels bring you back to Gatlinburg.

6/10 - 괜찮아요

loretta

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Overpriced for the property. Property was not as represented on booking sight. Rooms need updated.
2023년 12월에 2박 숙박함
답변 제공: Shaina 님, 2024년 1월 22일
I am sorry the hotel didn't meet your expectations during your stay. We are currently undergoing a renovation to upgrade and modernize our property. Your feedback has been shared with our entire team on what we can improve upon in the future. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - 훌륭해요

Yailin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Shaina 님, 2024년 1월 22일
Thank you for the feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us. As a valued customer, we hope you choose to stay with us whenever your travels bring you back to Gatlinburg.

10/10 - 훌륭해요

barbie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Shaina 님, 2024년 1월 22일
Thank you for the feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us. As a valued customer, we hope you choose to stay with us whenever your travels bring you back to Gatlinburg.

10/10 - 훌륭해요

Shirley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The desk clerk was incredibly nice.I had my 97 year old Mother with me and ahe gave me her parking place to get her closer to the room. I was texted during the blstay to make sure the stay was going well.
2023년 12월에 3박 숙박함
답변 제공: Shaina 님, 2024년 1월 7일
Thank you for taking the time to respond to our guest services survey. We love hearing from our guests, and of course, we greatly appreciate you staying with us. Please call us if we can be of service in the future.

2/10 - 너무 별로예요

William

2023년 12월에 3박 숙박함
답변 제공: Shaina 님, 2024년 1월 7일
I am sorry the hotel didn't meet your expectations during your stay. We take great pride in our hotel and service and are always looking for ways to improve. We wondered if you might share a little more detail of your experience with us. Any insight that you could give regarding circumstances that may help us to improve our service would be most appreciated.

8/10 - 좋아요

Miranda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly staff, not so great breakfast
Beds were comfortable. Room was decent size for a family of 4. The breakfast was terrible. We booked simply for breakfast being included but wound up eating elsewhere after the first day. The staff was super nice and the rooms were clean so that made up for the blah breakfast.
2023년 12월에 3박 숙박함
답변 제공: Shaina 님, 2024년 1월 7일
Thank you for taking the time to respond to our guest services survey. We love hearing from our guests, and of course, we greatly appreciate you staying with us. I apologize the breakfast didn't meet your expectations. Please rest assured that your comments have been shared with our team in an effort to improve our service. As a valued customer, we hope you choose to stay with us whenever your travels bring you back to Gatlinburg.

8/10 - 좋아요

Stacy

연인과의 여행
좋아요: 직원 및 서비스
We enjoyed our 5 night stay at Hampton Gatlinburg. The staff was amazing and made the check-in so easy. The beds were comfortable and the breakfast was good also. The location was great and easy to walk to all of Gatling irg areas! My only complaint was that the doors had a space which let air & noise in and someone left their dogs on the balcony, making it very loud. Overall a great stay for the price.
2023년 12월에 4박 숙박함
답변 제공: Shaina 님, 2024년 2월 5일
Thank you for the comments and feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us. As a valued customer, we hope you choose to stay with us whenever your travels bring you back to Gatlinburg.

10/10 - 훌륭해요

John

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome staff. Fantastic renovation. Perfect location in the heart of Gatlinburg.
2023년 12월에 2박 숙박함
답변 제공: Shaina 님, 2024년 1월 1일
Thank you for the comments and feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us. As a valued customer, we hope you choose to stay with us whenever your travels bring you back to Gatlinburg.

8/10 - 좋아요

Tim 님, Dothan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
People staying in balcony rooms flicking cigarettes off onto the grounds and creek. We saw this happen
2023년 12월에 3박 숙박함
답변 제공: Shaina 님, 2024년 1월 1일
Thank you for the comments and feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us. As a valued customer, we hope you choose to stay with us whenever your travels bring you back to Gatlinburg.

8/10 - 좋아요

Jason

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was clean and fresh. The staff was super friendly. The hot water setting for the shower did not get hot so we took extremely quick baths to not freeze.
2023년 12월에 2박 숙박함
답변 제공: Shaina 님, 2023년 12월 29일
Thank you for taking the time to respond to our guest services survey. We love hearing from our guests, and of course, we greatly appreciate you staying with us. We will address the issue you experienced. Please call us if we can be of service in the future.

10/10 - 훌륭해요

Jeff

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect
2023년 12월에 3박 숙박함
답변 제공: Shaina 님, 2023년 12월 26일
Thank you for taking the time to respond to our guest services survey. We love hearing from our guests, and of course, we greatly appreciate you staying with us. Please call us if we can be of service in the future.

6/10 - 괜찮아요

Halyn

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Our room was dirty, the shower head was old and crusty, there was hair in the sink, really needed up dating. Construction going on the parking lot, very limited parking. Mattress in our room was terrible, needs to be replaced. I could feel every spring in the mattress. The location is great, staff was nice, creek was beside our room, Ober Gatlin is next door. Probably won’t stay here again to be honest
2023년 12월에 1박 숙박함
답변 제공: Shaina 님, 2023년 12월 20일
Thank you for taking the time to respond to the hotel survey. We truly apologize that your stay was less than satisfactory. We are currently undergoing a renovation to upgrade and modernize our property. Your feedback has been shared with our entire team on what we can improve upon in the future.

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Shaina 님, 2023년 12월 19일
Thank you for the feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us. As a valued customer, we hope you choose to stay with us whenever your travels bring you back to Gatlinburg.

6/10 - 괜찮아요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
False advertising
Hotel and room under renovation. Nore expensive than most similar hotels. Never would of stayed knowing the inconvenience caused by active renovations
2023년 12월에 1박 숙박함
답변 제공: Shaina 님, 2023년 12월 12일
Thank you for taking the time to respond to the hotel survey. We truly apologize that your stay was less than satisfactory. Your comments are taken seriously and will be used for future hotel planning. The hotel renovations and inconveniences are challenging, and we strive to limit the impact to hotel guests. We do hope you will consider staying at this hotel again when the updating is complete.

6/10 - 괜찮아요

Andrea

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Shaina 님, 2023년 12월 12일
Thank you for the feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us. As a valued customer, we hope you choose to stay with us whenever your travels bring you back to Gatlinburg.

10/10 - 훌륭해요

Zee

2023년 11월에 3박 숙박함
답변 제공: Shaina 님, 2023년 12월 29일
Thank you for taking the time to respond to our guest services survey. We love hearing from our guests, and of course, we greatly appreciate you staying with us. Please call us if we can be of service in the future.

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Shaina 님, 2023년 12월 12일
Thank you for the feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us. As a valued customer, we hope you choose to stay with us whenever your travels bring you back to Gatlinburg.

10/10 - 훌륭해요

Howard

연인과의 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and a nice breakfast every day to start the day out convenient location
2023년 11월에 3박 숙박함
답변 제공: Shaina 님, 2023년 11월 29일
Thank you for the comments and feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us. As a valued customer, we hope you choose to stay with us whenever your travels bring you back to Gatlinburg.

8/10 - 좋아요

Brian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The hotel was very nice, the only real complaint we really had was the noise.
2023년 11월에 3박 숙박함
답변 제공: Shaina 님, 2023년 11월 29일
Thank you for the comments and feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us. As a valued customer, we hope you choose to stay with us whenever your travels bring you back to Gatlinburg.

8/10 - 좋아요

Melanie

2023년 11월에 2박 숙박함
답변 제공: Shaina 님, 2023년 12월 12일
Thank you for the feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us. As a valued customer, we hope you choose to stay with us whenever your travels bring you back to Gatlinburg.

10/10 - 훌륭해요

hilvic

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice experience
The hotel is located at the entrance of the town, excellent for getting to all places on foot, check-in was not good, it was wonderful! As they are remodeling the hotel, they gave us a room with a lot of smell of paint but this was not a problem, they immediately changed our room, the attention of the reception staff has no comparison, it was impeccable, there is a little noise due to the construction but with how tired you get from walking so much you don't even feel! includes full hot breakfast. I will definitely return very soon to take my mom and my family.
2023년 11월에 3박 숙박함
답변 제공: Shaina 님, 2023년 11월 12일
On behalf of the entire hotel team, we want to thank you for sharing about your recent stay at the Hampton Inn. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 - 괜찮아요

Ann

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Renovations wasted money!
The room had been remodeled. Was in pristine condition but had problems. The mattress was the softest bed I’ve ever slept on in my life. It offered virtually no support. The bathroom was teeny-tiny. The single sink faucet was positioned on the corner of the bathroom cabinet. This caused water to be spread everywhere while you washed your hands, face, coffee cup, etc. A wet floor was a constant issue. THE WORST problem was the 15 inch commode. A small child would have no access problems. My 6’4” husband …no such luck. At 5’5” , my arthritic knees protested every time I sat on the commode. Why would you put such a low toilet in a motel room?
2023년 11월에 2박 숙박함
답변 제공: Lori 님, 2023년 11월 9일
Let me start with letting you know this is not our policy. It is our goal to ensure that not only do we comply with our standards, but that we meet yours as well. It does not appear that we met your expectations this time and we again apologize for that. Hilton design the hotels and it is our duty to comply with thier standards. We are in compliance with thier design. We value your opinion and use your feedback to improve our service and accommodations.

8/10 - 좋아요

Holly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is in a great location. We could walk to the Gatlinburg trail in the Smoky Mountain park, as well as walk to the many shops and restaurants. The staff was super friendly and attentive. I appreciated getting a text message, asking if we needed anything. It was great to communicate that way. We had a lightbulb out that I could text about and get taken care of without hassling with stopping at the desk or having to call. Breakfast was decent, and the staff was always refilling and cleaning. Traffic can get pretty congested there, so sometimes getting in and out of the lot is a challenge, but the location just can't be beat. Very close to the park entrance, so it worked out great for us, as we were there primarily to hike and see the park.
답변 제공: Shaina 님, 2023년 11월 6일
On behalf of the entire hotel team, we want to thank you for sharing about your recent stay at the Hampton Inn.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered, and what we can improve upon in the future. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Hector

2023년 10월에 2박 숙박함
답변 제공: Shaina 님, 2023년 11월 7일
Thank you for the feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us. As a valued customer, we hope you choose to stay with us whenever your travels bring you back to Gatlinburg.

10/10 - 훌륭해요

Greg

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean room. Staff was extremely customer friendly. I think if we had called them and asked them to turn down our beds, they would have done it! Breakfast was very good and was changed up a bit each day to make it more interesting. Would stay there again in a heartbeat!
2023년 10월에 2박 숙박함
답변 제공: Shaina 님, 2023년 10월 29일
On behalf of the entire hotel team, we want to thank you for sharing about your recent stay at the Hampton Inn. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

Rebecca

좋아요: 청결 상태, 직원 및 서비스
Great place to stay
2023년 10월에 2박 숙박함
답변 제공: Shaina 님, 2023년 10월 27일
Thank you for taking the time to respond to our guest services survey. We love hearing from our guests, and of course, we greatly appreciate you staying with us. Please call us if we can be of service in the future.

10/10 - 훌륭해요

Jerry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Shaina 님, 2023년 11월 3일
Thank you for taking the time to share your recent experience. We love hearing from our guests, and of course, we greatly appreciate you staying with us. Please call us if we can be of service in the future.

8/10 - 좋아요

thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean room but noisy.
The room we were in was recently renovated. Beds were comfortable and room was clean. It was very noisy at night due to the outside entrance but that is not the fault of the Hampton.
2023년 10월에 3박 숙박함
답변 제공: Shaina 님, 2023년 10월 27일
Thank you for taking the time to respond to our guest services survey. We love hearing from our guests, and of course, we greatly appreciate you staying with us. Please call us if we can be of service in the future.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
This Hotel is in the middle of renovations so it will soon be much better. Parking is limited because of this. This is our second time staying here both times in the older rooms. They are definitely in need of updating(which they are working on) but over all clean. The bed was not the most comfortable or the pillows so hopefully these things are also being updated in each room as they renovate. Great location for walking to everything on the strip. All employees we encountered were very friendly and helpful. Will stay again.
2023년 10월에 3박 숙박함
답변 제공: Shaina 님, 2023년 10월 24일
Thank you for the comments and feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us. As a valued customer, we hope you choose to stay with us whenever your travels bring you back to Gatlinburg.

10/10 - 훌륭해요

Andrea Gonzalez

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location, you can walk to many restaurants and attractions. Rooms are clean and loved the balcony overlooking the creek.
2023년 10월에 3박 숙박함
답변 제공: Shaina 님, 2023년 10월 22일
Thank you for taking the time to respond to our guest services survey. We love hearing from our guests, and of course, we greatly appreciate you staying with us. Please call us if we can be of service in the future.

10/10 - 훌륭해요

ROBERT

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, friendly staff, clean .
2023년 10월에 2박 숙박함
답변 제공: Shaina 님, 2023년 10월 17일
Thank you for the comments and feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us. As a valued customer, we hope you choose to stay with us whenever your travels bring you back to Gatlinburg.

8/10 - 좋아요

Dave

2023년 10월에 2박 숙박함
답변 제공: Shaina 님, 2023년 11월 6일
Thank you for the feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us. As a valued customer, we hope you choose to stay with us whenever your travels bring you back to Gatlinburg.

10/10 - 훌륭해요

Tammy

가족 여행
2023년 10월에 7박 숙박함
답변 제공: Shaina 님, 2023년 10월 16일
On behalf of the entire hotel team, we want to thank you for sharing about your recent stay at the Hampton Inn. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!

2/10 - 너무 별로예요

Brian

2023년 10월에 4박 숙박함
답변 제공: Shaina 님, 2023년 10월 16일
Thank you for taking the time to respond to our guest services survey. We appreciate your feedback and take your comments and suggestions seriously. We are sorry that you encountered issues during your stay, and we do apologize for that.

6/10 - 괜찮아요

Celeste

2023년 10월에 2박 숙박함
답변 제공: Shaina 님, 2023년 10월 16일
Thank you for the feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us. As a valued customer, we hope you choose to stay with us whenever your travels bring you back to Gatlinburg.

10/10 - 훌륭해요

Holly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to shopping and restaurants.
2023년 10월에 2박 숙박함
답변 제공: Shaina 님, 2023년 10월 8일
Thank you for the comments and feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us.As a valued customer, we hope you choose to stay with us whenever your travels bring you back to Gatlinburg.

4/10 - 별로예요

Eric

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was construction going on at the building that produces a lot of noise early mornings. A large dumpster occupied multiple parking spaces and attracted bugs and wildlife including bears. The hotel room was filled out with drain flies which most likely came from the dumpster outside. Overall it was a bad experience.
2023년 9월에 2박 숙박함
답변 제공: Shaina 님, 2023년 10월 2일
I am sorry the hotel didn't meet your expectations during your stay. We are currently undergoing a renovation to upgrade and modernize our property. Your feedback has been shared with our entire team on what we can improve upon in the future. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 - 좋아요

rick

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was clean, convenient, and had walkable access to everything. It was a bit noisy since they were renovating. The breakfast they offered was decent and filled our needs.
2023년 9월에 3박 숙박함
답변 제공: Shaina 님, 2023년 9월 30일
Thank you for the feedback. We love hearing from our guest. We hope to see you the next time you visit Gatlinburg.