Dear ms Lea, First and foremost, Thank you for sharing your candid review of your recent stay with us. We truly apologies for the inconvenience caused upon arrival and during your entire stay with us, especially for the inconsistent service from Housekeeping department. We will certainly improve our consistency and efficiency and ensure all the information given concise and complete. We hope to welcome you back to a more improved stay in future. Thank you

Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

Thank you for your time reviewing our hotel. We regret to hear about your unpleasant experience during recent stay with us. We have taken notes on your comments with regards to each and every constructive point. We do apologize for the inconveniences during your stay. I am really disappointed to hear about the issues related the room. We sincerely apologize for the inconvenience you have experienced. I fully understand your emotions and sentiments for what transpired. We have taken good note of your comments and truly regret the negative impression reflected. It is certainly most unfortunate that we fell short on this occasion and apologize for the incident. Please be rest assured that we have looked into this issue raised seriously with the aim to improve.

Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

Dear Ms Florence, We want to sincerely apologize for your negative experience in our hotel. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. You can also email us at [husniza.husin@hotelroyalpenang.com] and we will get back to you promptly. We look forward to hearing from you and earning you back your business. Yours sincerely, Husniza Husin Executive Assistant Manager

Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

Thank you for leaving us with a great review. I am thrilled to hear that you have enjoyed your stay with us. Delighted to hear that our team members have left a positive impact on your stay. Kindly be assured that your remarks on our Housekeeping and Engineering service standards have been duly noted and will be shared with the team to improve the service level in future. I look forward to welcoming you back to Hotel Royal Penang again soon.

Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

We want to sincerely apologise for your negative experience upon your departure. Kindly be assured that your remarks on our Front Desk service standards have been duly noted and will be shared with the team to improve the service level in future. I look forward to welcoming you back to Hotel Royal Penang again soon.

Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

Good day to you. Glad that you had a wonderful stay with us. My sincere apologies for the service random to you was not up to expectation during your breakfast at the restaurant. Thank you for bringing this matter to our attention. I will address this with the team to look into the matter. Looking forward to your return with an improve services.