Hi Soon Young, Thank you fro staying at Lexis Suites Penang during your recent visit to Penang. We have taken note on your feedback that you found the pillow is too high. We placed 4 soft pillows and 4 hard pillows for each room. Looking forward to seeing you again in the near future. Warm regards, The Management

Dear Anonymous, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We hope you had enjoyed your stay with us. We are looking forward to welcome you again to Lexis Suites Penang. Warm regards, The Management

Dear A Verified Traveller, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are looking forward to welcome you again to Lexis Suites Penang. Warmest regards, The Management

Dear Simon, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are grateful and appreciate of your compliments. We are looking forward to welcome you again to Lexis Suites Penang. Warmest regards, The Management

Dear Jung Thank you for chosen to stay at Lexis Suites Penang during your recent trip to Penang. While we are appreciate your compliments, we also hope you had enjoyed your stay with us.All of us at Lexis Suites Penang look forward to welcoming you back again in the near future. Warmest regards, The Management

Dear Paul,Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are grateful and appreciate of your valuable feedback. We are looking forward to welcome you again to Lexis Suites Penang.Warmest regards, The Management

Dear Nozomi,We are delighted to have you and your family to stay with us during your recent trip to Lexis Suites Penang. Thank you so much for your positive feedback, generous compliments such as yours have definitely made our day! Once again thank you for your compliments and we are looking forward to extend our hospitality to you again in the near future. Warmest regards, The Management

Dear Mahmoud, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are grateful and appreciate of your valuable feedback. We are looking forward to welcome you again to Lexis Suites Penang.Warmest regards, The Management

Dear Mr. Tan,We truly appreciate your choice to stay with us at Lexis Suites Penang and for taking the time to share your valuable feedback. We want to express our sincere apologies for any inconveniences you have encountered during your recent stay.From our reservation record, your booking was done under 2 adults’ breakfast with 2 kids aged 1 & 2 which are free. However, our front desk staff called and confirmed that the children age are 9 years old & another kid is 10 years old (FOC breakfast only applicable for kids aged below 3 years old).We understand that there may have been some miscommunication regarding the conversation with our front office staff earlier to confirm on the breakfast pax. We are committed to addressing the concerns you raised and ensuring that your next experience with us exceeds your expectations.Your continued patronage means a great deal to us, and we look forward to the opportunity of providing you with an exceptional stay in the future. Please know that your feedback is invaluable as we continually strive to enhance our services.Warm regards,The Management

Dear Julie Siew Ai,Thank you for choosing to stay at Lexis Suites Penang and taking the time to provide us with your valuable feedback. If you have any further feedback or suggestions, please feel free to reach out to us. We greatly value your patronage, and hope that you will give us another opportunity to serve you better in the future.Warmest regards, The Management

Dear Mohib,We are pleased to receive your valuable feedback and thank you for the time and efforts bringing this to our attention. Do allow us to take this opportunity in extending my sincere apologies on the unpleasant experience delays on the safe box and leaking issue, which you have encountered during your stay with us. Rest assure that appropriate action will be taken to address the issues. It is indeed appreciated your feedback as it would allow us to make improvements and take corrective measures in ensuring your future return will be rendered with a better service and care.Warm regards,The Management

Dear Irina,Thank you for stay with us at Lexis Suites Penang. It is disheartening to know that we had somehow missed the mark in providing a wholesome guest experience, and we sincerely apologize for the shortcoming. We would take a serious look into this matter, and corrective action will be performed accordingly. We sincerely worked hard to ensure the guests will have a memorable stay at our hotel and we hope this will not deter you and your fellow friends from coming to stay at Lexis Suites Penang in the near future. Warm Regards, The Management.

Dear Sami Tapani,Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are grateful and appreciate of your valuable feedback. We are looking forward to welcome you again to Lexis Suites Penang.Warmest regards, The Management

Dear Pulok,Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are grateful and appreciate of your valuable feedback. We are looking forward to welcome you again to Lexis Suites Penang.Warmest regards, The Management

Dear Ahmad Razali Mohd Saad,Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are grateful and appreciate of your valuable feedback. We are looking forward to welcome you again to Lexis Suites Penang.Warmest regards, The Management

Dear Mr Imad,Greetings from Lexis Suites Penang!First and foremost I would like to thank you for your feedback regarding your recent stay with us. I hope you and your family are well.I sincerely apologize for the delay in responding to you feedback. Once again I would like to emphasize that we at Lexis Suites Penang take all of our guest comments very seriously. Our goal is to ensure all of our guest have an enjoyable and memorable stay with us. Even though the recent prolonged water disruption was beyond our control, I would still like to take this opportunity to apologize for the unfortunate events that you and your family encountered during your recent stay with us. We have submit refund to your online agent for the cancel balance night stay.Our Front Office Personnel, Miss Fayizah already contacted you regarding this matter. We greatly value your patronage and hope that you will give us another opportunity to serve you better in the future. If you have any further feedback or suggestions, please feel free to reach out to us.Warmest regards, The Management

Dear Allison,Thank you for stay with us at Lexis Suites Penang. It is disheartening to know that we had somehow missed the mark in providing a wholesome guest experience and we sincerely apologize for the shortcoming. We would take a serious look into this matter, and corrective action will be performed accordingly. We sincerely worked hard to ensure the guests will have a memorable stay at our hotel and we hope this will not deter you and your fellow friends from coming to stay at Lexis Suites Penang in the near future. Warm Regards, The Management.

Dear Atiff,Thank you for stay with us at Lexis Suites Penang. It is disheartening to know that we had somehow missed the mark in providing a wholesome guest experience, and we sincerely apologise for the shortcoming. We would take a serious look into this matter, and corrective action will be performed accordingly. We sincerely worked hard to ensure the guests will have a memorable stay at our hotel and we hope this will not deter you and your fellow friends from coming to stay at Lexis Suites Penang in the near future. Warm Regards, The Management.

Dear Muhamad,Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are grateful and appreciate of your valuable feedback. We are looking forward to welcome you again to Lexis Suites Penang.Warmest regards, The Management

Kindly be informed that our standard check-in time is 3 p.m. Requested early check-in is subject to room availability on the day of arrival.

Dear Noor Azima,Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are grateful and appreciate of your valuable feedback. We are looking forward to welcome you again to Lexis Suites Penang.Warmest regards, The Management

Dear Jasmani,Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are grateful and appreciate of your valuable feedback. We are looking forward to welcome you again to Lexis Suites Penang.Warmest regards, The Management

Dear Michihiko,We are pleased to receive your valuable feedback and thank you for the time and efforts bringing this to our attention. Do allow us to take this opportunity in extending my sincere apologies on the unpleasant experience you have encountered during your stay with us. We sincerely worked hard to ensure the guests will have a memorable stay at our hotel and we hope this will not deter you and your fellow friends from coming to stay at Lexis Suites Penang in the near future. Warm Regards, The Management

Dear Lay Kim,Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are grateful and appreciate of your compliments. We are looking forward to welcome you again to Lexis Suites Penang.Warmest regards, The Management

Dear Chattivani,Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are grateful and appreciate of your compliments. We are looking forward to welcome you again to Lexis Suites Penang.Warmest regards, The Management

Dear valued guest,Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are grateful and appreciate of your compliments. We are looking forward to welcome you again to Lexis Suites Penang.Warmest regards, The Management

Dear Nik Azlina,Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are grateful and appreciate of your compliments. We are looking forward to welcome you again to Lexis Suites Penang.Warmest regards, The Management

Dear Nurul Azwa,Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are grateful and appreciate of your compliments. We are looking forward to welcome you again to Lexis Suites Penang.Warmest regards, The Management

Hi Wing Seng,We are pleased to receive your valuable feedback and thank you for the time and efforts bringing this to our attention. Do allow us to take this opportunity in extending my sincere apologies on the unpleasant experience delays on getting the rooms, which you have encountered during your stay with us. Rest assure that appropriate action will be taken to address the issues. It is indeed appreciated your feedback as it would allow us to make improvements and take corrective measures in ensuring your future return will be rendered with a better service and care.Warm regards,The Management

Hi Chin Voon,Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are looking forward to welcome you again to Lexis Suites Penang.Warm regards, The Management

Hi Hami, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are looking forward to welcome you again to Lexis Suites Penang. Warm regards, The Management

Hi Mike. Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are looking forward to welcome you again to Lexis Suites Penang. Warm regards, The Management

Ms Siti, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are looking forward to welcome you again to Lexis Suites Penang. Warm regards, The Management

Hi Chin Seong, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are looking forward to welcome you again to Lexis Suites Penang. Warm regards, The Management

Hi Anonymous, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are looking forward to welcome you again to Lexis Suites Penang. Warm regards, The Management

Hi, It is certainly a great pleasure to have received your feedback and thank you for the time you have taken to describe and give your comment. While we are appreciate your compliments, we also have taken note on your feedback and have shared your comments with the team. Looking forward to seeing you again in the near future. Warm regards, The Management

Hi Zakaria, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are grateful and appreciate of your compliments. We are looking forward to welcome you again to Lexis Suites Penang. Warmest regards, The Management

Hi Sivakumar, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are looking forward to welcome you again to Lexis Suites Penang. Warm regards, The Management

Hi Chien Shing, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are grateful and appreciate of your compliments. We are looking forward to welcome you again to Lexis Suites Penang. Warmest regards, The Management

Hi Deepakandan, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are looking forward to welcome you again to Lexis Suites Penang. Warm regards, The Management

Hi Abdul Majid, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are looking forward to welcome you again to Lexis Suites Penang. Warm regards, The Management

Hi, 親愛的貴賓您好。謝謝您的評論和反應！我們已立即通知房務部門檢視並調查，同時也要求全體房務人員整改清潔流程及檢視客房狀態，以防類似情形再次發生。再次謝謝您的反應，誠心期待您下次的槟城之旅能夠再次選擇丽昇豪华套房酒店，讓我們有機會讓您肯定我們的改進與誠意。敬祝闔家愉快！

Hi, It is certainly a great pleasure to have received your feedback and thank you for the time you have taken to describe and give your comment. While we are appreciate your compliments, we also have taken note on your feedback and have shared your comments with the team. Looking forward to seeing you again in the near future. Warm regards, The Management

Hi Anonymous, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are looking forward to welcome you again to Lexis Suites Penang. Warm regards, The Management

Hi Hafiszah, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are looking forward to welcome you again to Lexis Suites Penang. Warm regards, The Management

Hi Anonymous, It is certainly a great pleasure to have received your feedback and thank you for the time you have taken to describe and give your comment. While we are appreciate your compliments, we also have taken note on your feedback and have shared your comments with the team. Looking forward to seeing you again in the near future. Warm regards, The Management

Hi Anonymous, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are looking forward to welcome you again to Lexis Suites Penang. Warm regards, The Management

Hi Taqi, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are grateful and appreciate of your compliments. We are looking forward to welcome you again to Lexis Suites Penang. Warmest regards, The Management