“Good property, clean and amenities are good.
Staff helpful. Could be more welcoming - like acknowledging that a guest is waiting or excusing themselves for a few minutes. It is awkward if someone is fixed to the screen and you are waiting for a while without the person smiling or saying something.
Also reception staff should be well versed with Expedia bookings. We were told there was no breakfast included so we had to prove it through the email and then had to share details separately to...
“Good property, clean and amenities are good.
Staff helpful. Could be more welcoming - like acknowledging that a guest is waiting or excusing themselves for a few minutes. It is awkward if someone is fixed to the screen and you are waiting for a while without the person smiling or saying something.
Also reception staff should be well versed with Expedia bookings. We were told there was no breakfast included so we had to prove it through the email and then had to share details separately to...
Sutapa Banerjee