Thank you Megan for your kind feedback. Great to hear you enjoyed your accommodation with us and we would love to welcome you back again.

Hi Carmel, Thank you for your review. Happy to hear you had a great stay with us. Will tend to your comments- thank you for the update and we hope to see you again.

Hi Michelle, Thank you for kind words. So happy to hear you enjoyed your accommodations and we would love to welcome you back again.

Thanks Sabrina for taking the time to leave your review. Happy to hear you enjoyed your stay with us.

Thank you Damien for your kind feedback. Happy to hear you enjoyed our facilities and friendly staff! We would love to welcome you back again.

Thank you for taking the time to review our property

Thank you Richard for your kind feedback. Happy to hear you had an enjoyable stay and our local knowledge was of help to you.

Thank you for taking the time to review our property

Thank you Morgan for taking the time to leave your review. Happy to hear you enjoyed your stay with us

Thanks Margaret for your kind feedback. We would love to welcome you back again sometime.

Hi Lynne, Thank you for your kind feedback. Great to hear you had an enjoyable stay with us.

Hi Amanda, Thank you for your kind word. Kids do love our pool and spa and happy to hear your kids did too! We would love to welcome you back again.

Thank you Chris for your kind feedback. We are happy to hear you enjoyed your stay and your 3 bedroom spa unit. Everyone does love our pool and glad you and your family did too!

Hi Julie, That's great to hear you enjoyed your time with us and the unit was amazing. We do send multiple confirmations to our guests with important information. In this case we had your direct email address and 3 confirmation emails were sent to you on the following dates: 16th April 2023 (the day you made the booking), 27th October 2023 (when we took full payment) and an upcoming arrival email on the 5th November (3 days before your arrival). All 3 of the email sent do in fact inform our guest of the following: Apartments are self catering. This means that we supply you a "starter pack" of products such as tea/coffee/sugar, detergents and toilet paper. Replenishments are guest responsibility. Linen changes are only carries out for stays over 7 days. We do our best to provide as much information as possible to our upcoming guests and sorry if this was overlooked by yourself.

Thank you Kathleen for your kind words. Fantastic to hear you had a great stay with us. We would love to welcome you back again.

Thank you for taking the time to leave your kind review. We love to hear that our guests enjoyed their time with us. We would love to welcome you back again!

Thank you Carolyne for your kind feedback. We are so happy to hear you had a fantastic stay with us. We would love to welcome you back again.

Great to hear you enjoyed your time with us and we would love to welcome you back again.

Thank you Rana for your kind feedback. Happy to hear you enjoyed your stay with us.

Thank you Lauren for your kind feedback. Guest do love our location and facilities, glad you and your family enjoyed them as well. We would love to welcome you back again.

Thank you Vanessa for your kind feedback. Love to hear you had a great stay with us and we would love to welcome you back again.

Thanks Geane for your kind words. It would be great if we had lifts, but we would need 10 of them!! We hope the stairs didn't impact you stay too much and we would love to welcome you back again.

Thank you Joanne for taking the time to leave your review. Happy you enjoyed our location.

Thank you Lanna for your kind words. Sounds like you had an enjoyable stay with us and we would love to welcome you back.

Thank you Adam for leaving your kind review. That's great to hear you enjoyed our facilities. We hope you return for your next holiday!

Hi Terry,I am suprised that your stay was ruined by the fact that we asked you, as a courtesy to remove all rubbish and set the dishwasher (amongst other things). We have used this same departure letter for several years without offence, and feedback is often positive as we remind guests of several things to assist in an easy departure. The "offending" remark is as follows:"Please remove all rubbish and start the dishwasher if you have used it. We ask that you lock all windows & doors and ensure that the air-conditioners are turned off before your departure. Please note that fees apply if the room is left in an unreasonable condition." If you take that as a repeated threat then I am sorry, as it was never meant to offend. I dont know where your "happy medium" can be found as all reactions are subjective.

Thank you Tyler for your kind words and review. Happy to hear you had an enjoyable stay with us and if you are ever back in Australia from the USA- come and see us again!

Thank you Maria

Thank you Rachael for taking the time to review our property. Glad to hear you enjoyed your time with us.

Thank you Rebecca for your review and we hope you return for your next Gold Coast holiday!

Thank you Emily for your review. We would love to welcome you back again!

Thank you Key for your kind feedback, we are happy you enjoyed your time with us and we would love to welcome you back again.

Thank you Jaydon for your review. Apologies about the TV batteries and shampoo/ conditioner and soaps missing from your unit. Would have loved to fix this for you during your stay as we don't keep spare batteries in the units but have plenty in reception. We hope you return and stay with us in the future.

Thanks Desmond for taking the time to review our property. We are happy you enjoyed your time with us. We would love to welcome you back.

Thank you Malinda for you review, we are happy you enjoyed your stay with us.

Thank you Lauren for taking the time to review our property and leave you kind words. Thank you for giving your feedback on housekeeping, we will bring to their attention. We hope to welcome you back!

Thank you Amber for your kind words and glad you enjoyed our family friendly facilities! We look forward to welcoming you back.

Thank you Michael for taking the time to send your lovely feedback of our property. We are so happy you had a great stay and loved our convenient location.

Thank you Evan for your kind feedback. We are happy you we were happy with your stay. We would love for you to stay with us again.

Thank you Toby for your kind words. That is fantastic you enjoyed your stay with us and hope you will return for your next holiday!

Thank you Sharon for your review. We do endeavour to let our guests know about our complex and it's facilities prior to check in. The confirmation sent on the day you made the booking does inform our guests of the fact we are a 3 story walk up complex. Apologies if this was not clear to you when you made the booking. Happy you loved the view of the Broadwater from your balcony and we hope for you to return for your next holiday.

Thank you Tracey for your kind review. Happy you enjoyed our property and we would love to have you stay again.

Thank you Langdon for your kind review. Was a pleasure having you stay and we are happy you enjoyed your time with us. See you next time!

Thank you Justin for your feedback. We have spoken to our housekeeping in regard to the product they were using to clean floors- moving forward this shouldn't happen again. Thank you for letting us know and we are happy you enjoyed your stay with us.

Thank you for leaving your kind review. We are happy to hear you enjoyed your stay with us and we hope to see you for your next Gold Coast holiday. It will have to be longer this time!