What did I like?
I liked that level 2 EV charging was available. It would have been better if provided at no cost but it was pay by the hour. The property was quiet and my ground level room was acceptably quiet. I could hear the guests upstairs running around, but the noise stopped once their kids went to bed. The breakfast was what you would expect, but I liked how the dining and serving areas were kept clean.
What did I dislike?
My room was not perfectly clean. For example, I found someone's clipped hair shavings in my bathtub. Also, the staff who checked me in was a combination of rude and awkward. Her rudeness might have stemmed from robotically following procedures or because of poor choice of words, but it set a bad tone for my stay that was unnecessary. The rudeness was just to the level of irritation. For example, she asked me if I was a Best Western rewards member. When I replied that I was but didn't have my membership # handy, she responded that "it doesn't matter anyway since you booked through expedia." I did not reply but in my head I thought, why did you even ask me then? There were lots of little interactions like that throughout the process of checking in. That negative interaction did not have material impact on my stay, but all else being equal, I'd rather stay elsewhere as I expect (and am used to) better hospitality.
