2/10 - 너무 별로예요
Wayne
출장 여행
2024년 2월 20일
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Absolutely shocking! I cannot believe this is a 4 Star Hotel.
The room was so close to the road and trains passing that it was impossible to sleep.
The downstairs restaurant was closed so the upstairs was catering. Customers were screaming at staff who told them that it was a temporary kitchen situation that wasn't set up for dinner.
The morning after I had something drop on my head in the shower and it was pieces of plasterboard. It was obviously coming apart from steam of the shower and hadn't been repaired.
I called the reception and got the night porter who was quite rude and told me I'd have to go down to reception as they had forgotten to undivert the phone.
The hotel room just lacks simple things. No PowerPoint at my side of the bed. Vanity nowhere near plugs to use hairdryer.
Just an utterly terrible night in this place. I rarely review but honestly, I just couldn't believe how poor it was. Reception just said sorry I'll talk to maintenance. I would never stay here again.